--- title: "Paul's Appliance Service" description: "Paul's Appliance Service, based in Hanson, MA, says it has been in business 62 years, and its BBB page carries an A+ grade. A recent customer said one phon" doc_version: "2026-10-10" last_updated: "2026-10-10" --- # Paul's Appliance Service **Trade:** Appliance Repair · **Address:** 24 Commercial Way, Hanson, MA 02341 · **Phone:** (781) 293-4503 · **Website:** http://paulsapplianceservicema.com/ · **Languages:** English **Rating: 3.7/5** (medium confidence) — from 15 reviews across 5 sources. 93% of sentiment-scored reviews read net-positive. Last 6 months: 1 reviews, 0 negative. ## The honest read Paul's Appliance Service, based in Hanson, MA, says it has been in business 62 years, and its BBB page carries an A+ grade. A recent customer said one phone call to Rick got Cory sent out in a few days, with the problem fixed within a week. Rick is the owner, according to a 2025 customer who said he called to ask if it was OK to arrive early for an install. A 2024 customer said Bosch customer service recommended the company after a new Bosch dishwasher was delivered dented on one side, and that the company got the replacement part quickly and was available for servicing the very next day. Corey took the time after finishing that job to teach the 2024 customer a few things about the new dishwasher. A 2023 customer said Rick repaired a Thermidor range/oven more than 20 years old, then made a return call to fix the oven door hinge and did not charge for the visit. A 2023 customer said Tim came the same day for a leaking dishwasher and resolved the issue in less than an hour, for less than $150. A 2023 customer said a tech repaired a fridge that would not stop dispensing water within 15 minutes. A 2026 customer who called about a dishwasher that was not draining was quoted $150 for the first diagnostic visit, plus a minimum of $150 for time and labor, plus parts, and wrote that this was at least $100 more than a recent visit from a different company. **Strengths:** - Same-day dishwasher visit — a 2023 customer said Tim came the same day - Free return visit — a 2023 customer said Rick fixed an oven hinge without charge - BBB A+ grade — the company holds an A+ grade with the BBB **Concerns:** - Diagnostic fee — a 2026 customer was quoted $150 plus a $150 labor minimum ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - 4.7 stars from 34 Google ratings _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Paul's%20Appliance%20Service&query_place_id=ChIJ0a--eLyZ5IkRnPWUoPtjVc8) — “Google: 4.7★ from 34 ratings” - A+ grade with the Better Business Bureau _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/hanson/profile/major-appliance-services/pauls-appliance-service-0021-117147) — “Better Business Bureau grade: A+” - The company says it has been in business 62 years _(confidence: low)_ - [Official Website](http://paulsapplianceservicema.com) — “Self-reported 62 years in business” - A 2023 customer said Rick returned to fix an oven door hinge and did not charge for the visit _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURSNmZISU93EAE!2m1!1s0x0:0xcf5563fba094f59c!3m1!1s2@1:CIHM0ogKEICAgIDR6fHIOw%7C%7C?hl=en-US) — “5★ Excellent customer service. Rick got us scheduled quickly to address problems with our >20 year old Thermidor range/oven. He did a fanta…” - A 2023 customer said Tim came the same day for a leaking dishwasher and resolved it in less than an hour _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURCMXBiNGlBRRAB!2m1!1s0x0:0xcf5563fba094f59c!3m1!1s2@1:CIHM0ogKEICAgIDB1pb4iAE%7C%7C?hl=en-US) — “5★ Called because our dishwasher was leaking. Tim was able to come the same day. After less than an hour he resolved the issue (he ran sever…” - A 2023 customer said a tech repaired a fridge that would not stop dispensing water within 15 minutes _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNCMDQzbjJnRRAB!2m1!1s0x0:0xcf5563fba094f59c!3m1!1s2@1:CIHM0ogKEICAgICB043n2gE%7C%7C?hl=en-US) — “5★ Placed a service call for my fridge that wouldn’t stop dispensing water when the button was hit. The tech came in assessed the situation …” - A 2026 customer was quoted $150 for a first diagnostic visit plus a $150 minimum for time and labor, plus parts _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21obGNtbEhjbm8zUWpGa2NVcFZTVkUyZFRjNU5YYxAB!2m1!1s0x0:0xcf5563fba094f59c!3m1!1s2@1:CAIQACodChtycF9oOmhlcmlHcno3QjFkcUpVSVE2dTc5NXc%7C%7C?hl=en-US) — “3★ I only got as far as over the phone explanation of repair minimum for dishwasher (not draining): $150 for 1st visit, diagnostics. Minimum…” - Specializes in Appliance Repair _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQzZ2NuX0tnEAE!2m1!1s0x0:0xcf5563fba094f59c!3m1!1s2@1:CIHM0ogKEICAgID3gcn_Kg%7C%7C?hl=en-US) — “5★ Great appliance service company. Recently purchased a Bosch dishwasher that was delivered dented on one side. Was recommended this compan…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURSNmZISU93EAE!2m1!1s0x0:0xcf5563fba094f59c!3m1!1s2@1:CIHM0ogKEICAgIDR6fHIOw%7C%7C?hl=en-US) — “5★ Excellent customer service. Rick got us scheduled quickly to address problems with our >20 year old Thermidor range/oven. He did a fanta…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURCMXBiNGlBRRAB!2m1!1s0x0:0xcf5563fba094f59c!3m1!1s2@1:CIHM0ogKEICAgIDB1pb4iAE%7C%7C?hl=en-US) — “5★ Called because our dishwasher was leaking. Tim was able to come the same day. After less than an hour he resolved the issue (he ran sever…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNCMDQzbjJnRRAB!2m1!1s0x0:0xcf5563fba094f59c!3m1!1s2@1:CIHM0ogKEICAgICB043n2gE%7C%7C?hl=en-US) — “5★ Placed a service call for my fridge that wouldn’t stop dispensing water when the button was hit. The tech came in assessed the situation …” ## License Status: **not_found** — verified against the official MA state registry, never self-reported. Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search ## Sources - [Official Website](http://paulsapplianceservicema.com): 62 yrs in business · Self-reported profile and service details - [Google](https://www.google.com/maps/search/?api=1&query=Paul's%20Appliance%20Service&query_place_id=ChIJ0a--eLyZ5IkRnPWUoPtjVc8): 4.7★ from 34 ratings - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Paul's%20Appliance%20Service&query_place_id=ChIJ0a--eLyZ5IkRnPWUoPtjVc8): Listed on this source - [Better Business Bureau](https://www.bbb.org/us/ma/hanson/profile/major-appliance-services/pauls-appliance-service-0021-117147): Listed on this source - [Local News](https://paulsappliancesvce.com/): Listed on this source ## Recent reviews - **5/5 · Google Reviews · Sandra Suchoff · 2026-07-24**: I’m extremely grateful and thankful for Cory and Rick from Paul’s Appliance. I made one phone call to Rick and he sent Cory out in a few days and had my problem fixed within a week. I let the problem go on for at least six months, which that’s on me my bad and I so wish I would’ve called Paul’s Appl… - **5/5 · Google Reviews · Dianne Lalli · 2026-03-31**: Rick and Cory were both great, I'm very happy with results and reasonable cost. - **3/5 · Google Reviews · W Barber (GWB) · 2026-03-25**: I only got as far as over the phone explanation of repair minimum for dishwasher (not draining): $150 for 1st visit, diagnostics. Minimum of $150 on top of that for time and labor. Plus parts. I bet they are expert at diagnosis and repair. The expense is at least $100+ more than we've paid in the la… - **5/5 · Google Reviews · Tom McManus · 2026-03-24**: Clear communication, easy office methods, fair price, quick repair. I would use them again. - **5/5 · Google Reviews · Stephen Goldstein · 2025-02-20**: Rick, the owner, was awesome. He called and asked if it was OK to arrive early...worked great for me! Friendly, knowledgeable, down to earth, and clearly an expert in his field. As more and more companies merge and get bought up by larger ones, I always prefer working with independently-owned, famil… - **5/5 · Google Reviews · Paulina Vitello · 2024-11-15**: Great appliance service company. Recently purchased a Bosch dishwasher that was delivered dented on one side. Was recommended this company directly from Bosch customer service which I think says a lot to begin with. I was impressed with how quickly they were able to get the replacement part and were… - **5/5 · Google Reviews · A Lu · 2024-08-24**: When other companies can't get the job done, figuring out what the heck is wrong with your brand new dishwasher, get Tim from Paul's appliance! - **5/5 · Google Reviews · Shane Picciotto · 2023-12-13**: Called about a problem with our stove and we were scheduled for the next day. Tim came out with impeccable service and attention to detail, will definitely be calling them back if we have another problem with any of our appliances. - **5/5 · Google Reviews · Joe F. · 2023-08-08**: Paul's is always accommodating Responded quickly, repairmen are clean and courteous - **5/5 · Google Reviews · Graham Stephens · 2023-04-28**: Excellent customer service. Rick got us scheduled quickly to address problems with our >20 year old Thermidor range/oven. He did a fantastic job with the repair and couldn’t have been nicer — he also offered helpful, practical advice around replacing the unit in the future. Rick even made a return … --- Data freshness: last scanned 2026-10-09T15:31:57.499Z. Cite as: Paul's Appliance Service — Tavlee (https://tavlee.com/contractor/paul-s-appliance-service-hanson) Source: https://tavlee.com/contractor/paul-s-appliance-service-hanson ## Sitemap [Full site index](https://tavlee.com/sitemap.md)