# Payne Electric, INC.

**Trade:** Electrical · **Address:** 289 Queen Anne Rd, Harwich, MA 02645 · **Phone:** (774) 209-3926 · **Website:** http://www.payneelectricinc.com/contact.html · **Languages:** English

**Rating: 3.0/5** (low confidence) — from 4 reviews across 5 sources.

## The honest read

Payne Electric is a family-owned electrical shop working out of Harwich, handling both residential and commercial jobs on the Cape.

What stands out across its written Google reviews is how personally the company shows up. One customer had the owner call from vacation just to make sure the job was handled. Another describes an electrical emergency answered in minutes -- fast enough, in their telling, to have kept the situation from turning into a fire. A third customer has hired Payne Electric for four separate jobs over several years and calls every one of them flawless. Google's overall average sits at 3.9 stars from seven ratings.

Not every account is glowing: a 2023 review describes a frustrating customer-service exchange and tells readers to avoid the business, though it doesn't say what actually went wrong with the electrical work itself.

Building-permit records on BuildZoom show a steady stream of real jobs -- 72 electrical permits, residential and commercial, with recent work logged in Dennis, South Dennis, West Dennis, Chatham and nearby Cape towns. BuildZoom also lists the company's license status as "Not Required," a check it says it ran back in March 2021 -- that's worth confirming directly with the state before hiring, since it hasn't been independently verified here.

Payne Electric looks like a solid call for a Cape homeowner who wants a responsive, personally-run outfit for both routine work and something urgent -- the vacation phone call and the fire-averting emergency both point that way. Before booking, it's worth asking about the 2023 service complaint and confirming current licensing and insurance directly.

**Strengths:**
- Owner follow-up — personally called a customer while on vacation
- Fast emergency response — arrived in minutes, averted a possible fire
- Repeat customer — 4 jobs over several years, all called flawless

**Concerns:**
- Service complaint — 2023 review cites poor customer service, no work detail
- License status unclear — BuildZoom lists Not Required, unverified independently

**Where sources disagree:**
- BuildZoom states this business's license is "Not Required" (checked March 2021); Massachusetts otherwise requires electricians to be licensed, so this status should be confirmed directly with the state rather than relied on.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Owner personally called a customer from vacation to make sure the job was handled _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNELXN2TVpnEAE!2m1!1s0x0:0xccd445551a96bada!3m1!1s2@1:CIHM0ogKEICAgICD-svMZg%7C%7C?hl=en) — “5★ Exceptional customer service.  The owner called me from his holiday to ensure I was all taken care of.  Arrived quickly and worked very h…”
- Responded to an electrical emergency within minutes, which the customer credits with averting a fire _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNlMW9tQVBnEAE!2m1!1s0x0:0xccd445551a96bada!3m1!1s2@1:CIHM0ogKEICAgICe1omAPg%7C%7C?hl=en) — “5★ I had an electrical emergency and these guys were there in minutes, literally. It could have been a devastating fire had they not come an…”
- Repeat customer hired the company for 4 separate jobs over several years, calling every one flawless _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURtZ2MyZDNnRRAB!2m1!1s0x0:0xccd445551a96bada!3m1!1s2@1:CIHM0ogKEICAgIDmgc2d3gE%7C%7C?hl=en) — “5★ The absolute best company to deal with. Do not hesitate to call them for an electrician. Responsive, great customer service and top notch…”
- One 2023 review describes a poor customer-service exchange and urges avoiding the business, without detailing what went wrong with the electrical work _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNaNVl5VWNBEAE!2m1!1s0x0:0xccd445551a96bada!3m1!1s2@1:CIHM0ogKEICAgICZ5YyUcA%7C%7C?hl=en) — “1★ Terrible customer service and the guy I had contact with was completely delusional. If I could give 0 stars I would. AVOID THIS BUSINESS”
- Family-owned electrical contractor based in Harwich, MA, doing residential and commercial work _(confidence: high)_
  - [Official Website](http://www.payneelectricinc.com) — “Payne Electric, Inc. is a local, family-owned residential and commercial electrical contractor based in Harwich, MA.”
  - [Official Website](http://www.payneelectricinc.com) — “Stated ownership (self-reported): Family-owned”
- 72 electrical permits recorded on BuildZoom, residential and commercial, across Dennis, South Dennis, West Dennis, Dennis Port, East Dennis and Chatham _(confidence: medium)_
  - [BuildZoom](https://www.buildzoom.com/contractor/payne-electric-harwich-ma) — “72 project(s) shown on BuildZoom”
  - [BuildZoom](https://www.buildzoom.com/contractor/payne-electric-harwich-ma) — “BuildZoom permit-history profile for Payne Electric (Harwich, MA): no customer reviews, BZ Score 91 (top 37% of 139,240 MA contractors), 72 …”
- Google shows a 3.9-star average from 7 ratings _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Payne%20Electric%2C%20INC.&query_place_id=ChIJVVXJ-hw_-4kR2rqWGlVF1Mw) — “Google: 3.9★ from 7 ratings”
- BuildZoom lists the company's license status as "Not Required," a check BuildZoom says it ran in March 2021; this status is unverified by us _(confidence: low)_
  - [BuildZoom](https://www.buildzoom.com/contractor/payne-electric-harwich-ma) — “Licence listed on BuildZoom: License Not Required — BuildZoom states status "Not Required", verified by BuildZoom in March 2021”
- Specializes in Electrical _(confidence: high)_
  - [Official Website](http://www.payneelectricinc.com) — “Payne Electric, Inc. is a local, family-owned residential and commercial electrical contractor based in Harwich, MA.”
  - [Procore Construction Network](https://network.procore.com/p/payne-electric-inc-harwich-1) — “Services offered (Procore Construction Network): Electrical”
  - [BuildZoom](https://www.buildzoom.com/contractor/payne-electric-harwich-ma) — “BuildZoom permit-history profile for Payne Electric (Harwich, MA): no customer reviews, BZ Score 91 (top 37% of 139,240 MA contractors), 72 …”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://elicensing21.mass.gov/CitizenAccess/GeneralProperty/PropertyLookUp.aspx?isLicensee=Y&TabName=Home

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Payne%20Electric%2C%20INC.&query_place_id=ChIJVVXJ-hw_-4kR2rqWGlVF1Mw): 3.9★ from 7 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Payne%20Electric%2C%20INC.&query_place_id=ChIJVVXJ-hw_-4kR2rqWGlVF1Mw): Listed on this source
- [Official Website](http://www.payneelectricinc.com): Self-reported profile and service details
- [Procore Construction Network](https://network.procore.com/p/payne-electric-inc-harwich-1): Listed on this source
- [BuildZoom](https://www.buildzoom.com/contractor/payne-electric-harwich-ma): Listed on this source

## Recent reviews

- **5/5 · Google Reviews · Tim Long · 2024-03-27**: Exceptional customer service.  The owner called me from his holiday to ensure I was all taken care of.  Arrived quickly and worked very hard to finish the job professionally and efficiently.  Thank you.
- **1/5 · Google Reviews · onfaceatays · 2023-09-14**: Terrible customer service and the guy I had contact with was completely delusional. If I could give 0 stars I would. AVOID THIS BUSINESS
- **5/5 · Google Reviews · Franny Finn · 2022-09-13**: I had an electrical emergency and these guys were there in minutes, literally. It could have been a devastating fire had they not come and I am so grateful to them!
- **5/5 · Google Reviews · Scott Lundegren · 2022-01-30**: The absolute best company to deal with. Do not hesitate to call them for an electrician. Responsive, great customer service and top notch work. They've done 4 jobs for me over the last few years and every one was flawless.

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Data freshness: last scanned 2026-08-22T08:51:49.090Z.
Cite as: Payne Electric, INC. — Tavlee (https://tavlee.com/contractor/payne-electric-inc-harwich)
Source: https://tavlee.com/contractor/payne-electric-inc-harwich