# Pella Windows & Doors, Inc. of Eastern MA, ME & NH

**Trade:** Windows / Siding / Gutters · **Languages:** English

**Rating: 1.0/5** (low confidence) — from 6 reviews across 2 sources.
33% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

Pella Windows & Doors, Inc. of Eastern MA, ME & NH is the Haverhill-based Pella distributor covering eastern Massachusetts, Maine and New Hampshire, installing custom windows, entry and patio doors, and skylights. Its BBB profile (filed under the related name New England Window & Door, LLC) puts it at 36 years in business, though the company is not BBB accredited and carries a D- grade there.

The written record swings between very good and very bad outcomes. In a 2014 review, a homeowner who says they interviewed seven other window companies chose it to replace 22 windows across a two-family duplex, praising the crew for coordinating two simultaneous installs on the same day. In 2016, another customer described a patio door that had rotted from roof runoff getting replaced years past warranty at a steep discount. But three more recent accounts tell a different story: a 2021 review describes defective seals on ProLine 450 sliding doors that let water into a finished basement, tied to a class-action lawsuit against Pella over the same product; a 2020 review describes doors and windows mis-ordered twice, arriving unplumb, untrimmed and in the wrong color; and a 2018 review describes a sales consultant misrepresenting a promotion's end date to rush a signature. Separately on BBB, a customer describes calling for ten months about a warranty repair before a technician finally arrived with the part.

Before booking, it's worth asking pointed questions about installation quality control and warranty turnaround. These aren't one-off scheduling gripes — they describe measurable defects (unsealed panels, unplumb frames, wrong materials) and a slow response when something goes wrong. BBB shows three complaints filed against the company, none of them answered.

This is a reasonable call for a straightforward window or door swap where materials and scheduling go smoothly — the 2014 job shows what its product line and crew can deliver under good conditions. But given the installation failures documented from 2018 through 2021, get the contract terms, seal and flashing details, and a written post-install inspection commitment before signing, and ask directly how a defect claim like the ProLine 450 seal issue would be handled.

**Strengths:**
- Multi-unit window job — a 2014 review praised coordinated same-day installation
- Warranty follow-through — a 2016 review cited a discounted post-warranty door replacement

**Concerns:**
- Defective door seals — a 2021 review ties water damage to a class-action lawsuit
- Mis-ordered materials — a 2020 review described repeated installation errors
- Sales pressure — a 2018 review described a misrepresented promotion deadline
- Slow warranty response — one review described a ten-month wait for a repair
- Unanswered complaints — BBB lists 3 complaints and a D- grade

**Where sources disagree:**
- BBB's profile is filed under the related entity New England Window & Door, LLC rather than this exact business name
- The 2014 and 2016 accounts are markedly positive while the 2018-2021 accounts describe serious installation and service failures

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Operates as a Pella distributor based in Haverhill, MA, serving eastern Massachusetts, Maine and New Hampshire, with 36 years in business per its BBB profile _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/haverhill/profile/window-installation/new-england-window-door-llc-0021-89325) — “BBB profile for New England Window & Door, LLC (alternate name Pella Windows and Doors of NH & ME), a Haverhill, MA Pella distributor with 3…”
- A 2014 customer replaced 22 windows across a two-family duplex and praised coordinated same-day installation for two units _(confidence: medium)_
  - [Houzz](https://www.houzz.com/professionals/window-sales-and-installation/pella-windows-and-doors-inc-of-eastern-ma-me-and-nh-pfvwus-pf~1762353043) — “5★ I chose, after 'interviewing' seven other window companies, Pella to replace 22 windows in my home, which is a two-family duplex. Thanks …”
- A 2016 review described a rotted patio door replaced years past warranty at a steep discount off list price _(confidence: medium)_
  - [Houzz](https://www.houzz.com/professionals/window-sales-and-installation/pella-windows-and-doors-inc-of-eastern-ma-me-and-nh-pfvwus-pf~1762353043) — “4★ I purchased Pella sliding patio door. It got rot from water runoff onto my patio from the roof with no gutters. 5 years after the warrant…”
- A 2021 review describes defective seals on ProLine 450 sliding doors that caused water damage to a finished basement, and references a class-action lawsuit over the same product _(confidence: high)_
  - [Houzz](https://www.houzz.com/professionals/window-sales-and-installation/pella-windows-and-doors-inc-of-eastern-ma-me-and-nh-pfvwus-pf~1762353043) — “1★ Defective seal on all 5 lower clad panels on two ProLine 450 clad sliders leading to leaks that ruined finished basement below as water p…”
- A 2020 review describes windows and doors mis-ordered twice, arriving unplumb, untrimmed, and in the wrong color _(confidence: high)_
  - [Houzz](https://www.houzz.com/professionals/window-sales-and-installation/pella-windows-and-doors-inc-of-eastern-ma-me-and-nh-pfvwus-pf~1762353043) — “1★ Zero Stars if that were allowed -We purchased 2 doors and 2 windows and had Pella install them. They mis-ordered the parts twice, had to …”
- A 2018 review describes a sales consultant misrepresenting a promotion's end date to pressure a signature _(confidence: medium)_
  - [Houzz](https://www.houzz.com/professionals/window-sales-and-installation/pella-windows-and-doors-inc-of-eastern-ma-me-and-nh-pfvwus-pf~1762353043) — “1★ There were red flags from the consultation. The consultant lied about the end-date of a promotion to try to be sure I would sign a contra…”
- A BBB review describes a ten-month wait for a warranty repair before a technician arrived with the part _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/haverhill/profile/window-installation/new-england-window-door-llc-0021-89325) — “I've been calling Pella for 10 months on a warranty repair. They showed up to make the repair with the window in the truck in August of 2024…”
- BBB has three complaints filed against the company and none answered, reflected in its D- grade there _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/haverhill/profile/window-installation/new-england-window-door-llc-0021-89325) — “Better Business Bureau grade: D-”
  - [Better Business Bureau](https://www.bbb.org/us/ma/haverhill/profile/window-installation/new-england-window-door-llc-0021-89325) — “3 complaint(s) on file (count only)”
- Houzz shows a 3.1-star average across 7 ratings _(confidence: medium)_
  - [Houzz](https://www.houzz.com/professionals/window-sales-and-installation/pella-windows-and-doors-inc-of-eastern-ma-me-and-nh-pfvwus-pf~1762353043) — “Houzz: 3.1★ from 7 ratings”
- Specializes in Windows / Siding / Gutters _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/haverhill/profile/window-installation/new-england-window-door-llc-0021-89325) — “Services offered (Better Business Bureau): Windows, Entry Doors, Patio Doors, Skylights”
  - [Houzz](https://www.houzz.com/professionals/window-sales-and-installation/pella-windows-and-doors-inc-of-eastern-ma-me-and-nh-pfvwus-pf~1762353043) — “Houzz: 3.1★ from 7 ratings”
  - [Houzz](https://www.houzz.com/professionals/window-sales-and-installation/pella-windows-and-doors-inc-of-eastern-ma-me-and-nh-pfvwus-pf~1762353043) — “Services offered (Houzz): Custom Windows, Window Replacement, Window Installation, Window Sales, Window Repair, Window Screen Installation”
  - [Houzz](https://www.houzz.com/professionals/window-sales-and-installation/pella-windows-and-doors-inc-of-eastern-ma-me-and-nh-pfvwus-pf~1762353043) — “Houzz profile for Pella Windows & Doors, Inc. of Eastern MA, ME & NH (45 Fondi Rd, Haverhill, MA) shows a 3.1-star average across 7 reviews,…”

## License

No license record has been checked yet for this contractor.

## Sources

- [Houzz](https://www.houzz.com/professionals/window-sales-and-installation/pella-windows-and-doors-inc-of-eastern-ma-me-and-nh-pfvwus-pf~1762353043): 3.1★ from 7 ratings
- [Better Business Bureau](https://www.bbb.org/us/ma/haverhill/profile/window-installation/new-england-window-door-llc-0021-89325): Listed on this source

## Recent reviews

- **1/5 · Houzz · HU-787148826 · 2021-06-11**: Defective seal on all 5 lower clad panels on two ProLine 450 clad sliders leading to leaks that ruined finished basement below as water pours in through wood seams on the INSIDE of the panels. Pella lost a class-action suit on this. Purchased from Lowes, serial numbers were never entered with Pella …
- **1/5 · Houzz · Karen Anderson · 2020-05-22**: Zero Stars if that were allowed -We purchased 2 doors and 2 windows and had Pella install them. They mis-ordered the parts twice, had to send multiple teams (first time, doors were not plumb or square, no interior trim on the windows, wrong color and style doors, exterior trim was installed over rot…
- **1/5 · Houzz · Melanie R · 2018-10-29**: There were red flags from the consultation. The consultant lied about the end-date of a promotion to try to be sure I would sign a contract before his sales month ended when the actual end-date was over two weeks away. Then q week before a 2-day install appointment, I received a call stating that th…
- **4/5 · Houzz · Ellen Fotino · 2016-07-13**: I purchased Pella sliding patio door. It got rot from water runoff onto my patio from the roof with no gutters. 5 years after the warranty, they replaced the door for a very discounted price, much below list price and even significantly below my contractors discounted price. Very good people to inte…
- **5/5 · Houzz · 5151750 · 2014-02-05**: I chose, after 'interviewing' seven other window companies, Pella to replace 22 windows in my home, which is a two-family duplex. Thanks to another customer cancel, 2 crews came, one working on my side, the other on my tenants. I had chosen Fiberglass windows. They were mindful of personal furniture…
- **Better Business Bureau · Jeff E**: I've been calling Pella for 10 months on a warranty repair. They showed up to make the repair with the window in the truck in August of 2024.

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Data freshness: last scanned 2026-09-08T08:54:33.014Z.
Cite as: Pella Windows & Doors, Inc. of Eastern MA, ME & NH — Tavlee (https://tavlee.com/contractor/pella-windows-and-doors-inc-of-eastern-ma-me-and-nh)
Source: https://tavlee.com/contractor/pella-windows-and-doors-inc-of-eastern-ma-me-and-nh