# PHD Plumbing & HVAC **Trade:** Plumbing · **Address:** 15 Dorian Dr, Haverhill, MA 01835, USA · **Phone:** (978) 556-5617 · **Website:** https://phdplumbing.net/ · **Languages:** English **Rating: 3.3/5** (medium confidence) — from 22 reviews across 3 sources. 86% of sentiment-scored reviews read net-positive. Last 6 months: 3 reviews, 1 negative. ## The honest read PHD Plumbing & HVAC is a Haverhill company that covers plumbing, heating, air conditioning, gas fitting and drain cleaning across Massachusetts and New Hampshire. Google shows it at 4.5★ from 33 ratings, built on a written record of 22 reviews running from 2022 to today across three sources — with James, George and office manager Tina named repeatedly as the people customers deal with. A recurring theme in the positive reviews is a technician who won't sell a bigger job than necessary. One customer described a previous plumber recommending a full faucet replacement sight-unseen; PHD's James examined it in person and found new cartridges would do, saving the homeowner money. Another described PHD's Tina troubleshooting a broken boiler over the phone before dispatching anyone — avoiding a dispatch fee the caller expected to pay. Several reviews also mention pricing shown directly on the company's website before a technician arrives, and same-day response to furnace and pipe emergencies, including one where an 85-year-old's furnace was fixed the same day temperatures hit single digits. The record also carries real, specific complaints. One 2026 review describes an $838 faucet-and-P-trap job billed at roughly $500/hour, with the customer later discovering — and suspecting was deliberately left — a corroded shutoff valve that failed the next morning. In a January 2024 review, a customer accused the company of pushing misinformation about a sump pump problem. Another 2024 review describes a $20,000 French drain installation that, nine months later, hadn't stopped the basement from flooding, with the customer saying they weren't given a clear explanation why. Its Massachusetts plumbing license, verified against the state registry, currently shows as expired. Given the mix here — real praise for honest second opinions alongside several detailed, specific complaints and a lapsed license — this is a company worth vetting carefully: confirm current licensing directly, get a written estimate before work begins, and ask pointed questions about scope on anything beyond a routine repair. **Strengths:** - Second opinions — has talked customers out of unneeded repairs - Upfront pricing — quotes shown on the website before a job starts - Fast emergency response — same-day fixes for furnace and pipe failures **Concerns:** - License expired — the registry-verified plumbing license is not current - Trust complaints — several detailed reviews allege upselling or unresolved work ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Multiple reviewers describe technicians giving honest second opinions rather than selling an unneeded repair _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pGYVp6WjRYMEpwU1RkMWVVRmFibWhvVFVOU2VHYxAB!2m1!1s0x0:0xa81d18fee99e9de4!3m1!1s2@1:CAIQACodChtycF9oOjFaZzZ4X0JpSTd1eUFabmhoTUNSeGc%7C%7C?hl=en) — “5★ First off, the company name is brilliant—and it’s exactly what saved me when my boiler broke down! In a moment of panic, I remembered the…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNkNk16Z1BnEAE!2m1!1s0x0:0xa81d18fee99e9de4!3m1!1s2@1:CIHM0ogKEICAgICd6MzgPg%7C%7C?hl=en) — “5★ Highly recommend PHD Plumbing! We had issues with our master bathroom sink and jacuzzi tub. Wasn’t comfortable with the advice of a prev…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR1amIzUkpBEAE!2m1!1s0x0:0xa81d18fee99e9de4!3m1!1s2@1:CIHM0ogKEICAgIDujb3RJA%7C%7C?hl=en) — “5★ Amazing service. Super professional and thorough and gave awesome, relevant recommendations. Didn’t try to sell us on things we didn’t ne…” - Pricing shown on the company website before dispatch, cited by reviewers as unusually transparent _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pKSWRFSlFXVmxvYWxseU5EbEZhV1JQWWkxbVdFRRAB!2m1!1s0x0:0xa81d18fee99e9de4!3m1!1s2@1:CAIQACodChtycF9oOjJIdEJQWVloallyNDlFaWRPYi1mWEE%7C%7C?hl=en) — “5★ Pretty much a perfect experience you want to have when your water heater breaks in the middle of winter. Called around after finding a bu…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURQNmZPbVpBEAE!2m1!1s0x0:0xa81d18fee99e9de4!3m1!1s2@1:CIHM0ogKEICAgIDP6fOmZA%7C%7C?hl=en) — “5★ James from PHD came by to service my furnace. It was making a strange noise and not fully turning on. He was awesome. He arrived on t…” - Fast emergency response for furnace and pipe failures, including same-day service _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUNBdTQtWDN3RRAB!2m1!1s0x0:0xa81d18fee99e9de4!3m1!1s2@1:CIHM0ogKEICAgMCAu4-X3wE%7C%7C?hl=en) — “5★ Great local plumbing & HVAC company! My 85-year old father had a problem with his furnace and the temps were in single digits. We were fr…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURQc3FuTzFBRRAB!2m1!1s0x0:0xa81d18fee99e9de4!3m1!1s2@1:CIHM0ogKEICAgIDPsqnO1AE%7C%7C?hl=en) — “5★ We had a leaky pipe behind our washing machine thanksgiving weekend. We called PhD plumbing on a Saturday morning, although he is busy wi…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURoanNLR1dBEAE!2m1!1s0x0:0xa81d18fee99e9de4!3m1!1s2@1:CIHM0ogKEICAgIDhjsKGWA%7C%7C?hl=en) — “5★ I had two great experiences with P.H.D Plumbing and Heating. Both experiences were emergency situations and PHD Plumbing and Heating resp…” - Massachusetts plumbing license verified against the state registry currently shows expired _(confidence: high)_ - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA plumber license 4062-GF-J registry-verified expired” - A detailed review describes a corroded shutoff valve that failed the day after a $500/hour faucet repair, which the customer suspected was intentionally left unaddressed _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xsSGJXNWtaV2xvYUVsNVZrbHdMV2xDYlRkaFNWRRAB!2m1!1s0x0:0xa81d18fee99e9de4!3m1!1s2@1:CAIQACodChtycF9oOllHbW5kZWloaEl5VklwLWlCbTdhSVE%7C%7C?hl=en) — “1★ Outrageous pricing. Faucet and P trap installation was $838 including $88 for PVC and pipe cement. That means $750 for labor for 1.5 hou…” - Two separate reviews describe unresolved disputes: one alleging misinformation about a sump pump issue, another describing a $20,000 French drain that failed to stop basement flooding nine months later _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN0MkppV1lnEAE!2m1!1s0x0:0xa81d18fee99e9de4!3m1!1s2@1:CIHM0ogKEICAgICt2JiWYg%7C%7C?hl=en) — “1★ I have never written a review of a company before, but I feel it necessary to prevent any others from going through what we did. In prev…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUROczh6b2RBEAE!2m1!1s0x0:0xa81d18fee99e9de4!3m1!1s2@1:CIHM0ogKEICAgIDNs8zodA%7C%7C?hl=en) — “1★ Our experience with PDH is a reminder to do our homework before agreeing to a service. We found them online and were impressed with the r…” - Google rating of 4.5★ across 33 reviews _(confidence: high)_ - [Google](https://maps.google.com/?cid=12113866055816748516&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “Google: 4.5★ from 33 ratings” - Specializes in Plumbing _(confidence: high)_ - [Official Website](https://phdplumbing.net) — “PHD Plumbing & HVAC provides plumbing, heating, air-conditioning, gas-fitting, hot-water-heater, and drain-cleaning services in Massachusett…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21oSWVESlBjMEZvVDNwSWVFSlFielYxU0RWeGQxRRAB!2m1!1s0x0:0xa81d18fee99e9de4!3m1!1s2@1:CAIQACodChtycF9oOmhIeDJPc0FoT3pIeEJQbzV1SDVxd1E%7C%7C?hl=en) — “5★ Probably one of the best plumbers we ever employed. James provided a beautiful walk in shower and bathroom remodeling at a terrific price…” - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA plumber license 4062-GF-J registry-verified expired” - Specializes in HVAC / Heating & Cooling _(confidence: high)_ - [Official Website](https://phdplumbing.net) — “PHD Plumbing & HVAC provides plumbing, heating, air-conditioning, gas-fitting, hot-water-heater, and drain-cleaning services in Massachusett…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUNBdTQtWDN3RRAB!2m1!1s0x0:0xa81d18fee99e9de4!3m1!1s2@1:CIHM0ogKEICAgMCAu4-X3wE%7C%7C?hl=en) — “5★ Great local plumbing & HVAC company! My 85-year old father had a problem with his furnace and the temps were in single digits. We were fr…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQzajUyUnZnRRAB!2m1!1s0x0:0xa81d18fee99e9de4!3m1!1s2@1:CIHM0ogKEICAgID3j52RvgE%7C%7C?hl=en) — “5★ PHD is simply the best plumber I’ve used and we go back to them again and again. They’ve installed gas heat, mini-splits, replaced piping…” ## License Status: **expired** (#4062-GF-J, plumber) — verified against the official MA state registry on 2026-07-29, never self-reported. Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page ## Sources - [Official Website](https://phdplumbing.net): Self-reported profile and service details - [Google Reviews](https://www.google.com/maps/search/?api=1&query=PHD%20Plumbing%20%26%20HVAC&query_place_id=ChIJJV0TA1kB44kR5J2e6f4YHag): Listed on this source - [Google](https://www.google.com/maps/search/?api=1&query=PHD%20Plumbing%20%26%20HVAC&query_place_id=ChIJJV0TA1kB44kR5J2e6f4YHag): 4.5★ from 33 ratings ## Recent reviews - **5/5 · Google Reviews · Barbara Mackenzie · 2026-07-11**: Love this company! They have saved me too many times to count with issues I've had with plumbing, heating and cooling my home. So grateful for the great work they do and wonderful customer service! Extremely knowledgeable and have excellent work ethics. Highly recommend PHD! - **5/5 · Google Reviews · michael lovell · 2026-04-22**: Probably one of the best plumbers we ever employed. James provided a beautiful walk in shower and bathroom remodeling at a terrific price. - **1/5 · Google Reviews · Logical Senior · 2026-04-03**: Outrageous pricing. Faucet and P trap installation was $838 including $88 for PVC and pipe cement. That means $750 for labor for 1.5 hours work= $500 / Hr. Next morning old shutoff was leaking at the stem. Upon my inspection, I see lots of green corrosion and crustiness. I would have expected an ex… - **5/5 · Google Reviews · Valery Osias · 2026-03-08**: First off, the company name is brilliant—and it’s exactly what saved me when my boiler broke down! In a moment of panic, I remembered the name from work they had recently done for my neighbor. Before even sending a technician, Tina helped me troubleshoot the issue over the phone. To me, that speaks… - **5/5 · Google Reviews · Chris Brown · 2026-01-31**: Pretty much a perfect experience you want to have when your water heater breaks in the middle of winter. Called around after finding a bunch of water on the floor from the old water heater and no one can make it out until the next day to review. Call PHD and they have someone close that is over in 1… - **5/5 · Google Reviews · Ray Neveu · 2025-10-14**: PHD is the best. You. Can. Trust. Them. - **5/5 · Google Reviews · Christine Ferrara · 2025-04-09**: PHD replaced my furnace. James came out to give me an estimate. He was very thorough and detailed in his explanation of what I needed. The work was done quickly. He was professional and polite. He went over the new system with me and made sure I was comfortable before leaving. I would highly re… - **5/5 · Google Reviews · Jeff Clothey · 2025-02-04**: Great local plumbing & HVAC company! My 85-year old father had a problem with his furnace and the temps were in single digits. We were frantic! James and his team were able to fix the problem with Same Day Service. Fast, efficient and reasonably priced. Highly recommend! - **5/5 · Google Reviews · Elle Seller · 2024-12-03**: James from PHD came by to service my furnace. It was making a strange noise and not fully turning on. He was awesome. He arrived on time, was Personable, very knowledgeable, answered all my questions and gave good advice. My furnace was not a popular brand but he still knew exactly what to do. … - **5/5 · Google Reviews · Donna Brucker · 2024-11-30**: We had a leaky pipe behind our washing machine thanksgiving weekend. We called PhD plumbing on a Saturday morning, although he is busy with personal stuff ,he said he would be over in an hour. George was here by noon time and had everything repaired within an hour. We now know where to find a Reputa… --- Data freshness: last scanned 2026-07-29T20:37:03.708Z. Cite as: PHD Plumbing & HVAC — Tavlee (https://tavlee.com/contractor/phd-plumbing-and-hvac-haverhill) Source: https://tavlee.com/contractor/phd-plumbing-and-hvac-haverhill