--- title: "Phelps & Sons Inc" description: "Phelps & Sons is a Vernon pellet stove dealer that sells, installs and services stoves and delivers pellets. A Reddit commenter in r/Connecticut wrote in 2" doc_version: "2026-10-09" last_updated: "2026-10-09" --- # Phelps & Sons Inc **Trade:** Chimney Services · **Address:** 1258 Hartford Turnpike, Vernon, CT 06066 · **Phone:** (860) 871-2118 · **Website:** https://phelpsandsons.com/ · **Languages:** English **Rating: 3.7/5** (high confidence) — from 32 reviews across 6 sources. 75% of sentiment-scored reviews read net-positive. Last 6 months: 2 reviews, 0 negative. ## The honest read Phelps & Sons is a Vernon pellet stove dealer that sells, installs and services stoves and delivers pellets. A Reddit commenter in r/Connecticut wrote in 2026 that they use Phelps in Vernon for pellet delivery and yearly cleanings. A recent Google customer said they bought their pellet stove from the company about 10 years ago and it has maintained the stove ever since and supplied the pellets. A March 2026 customer wrote that Brian disassembled the entire stove to fix an issue, and that Brian and Lisa said a new stove was not necessary yet. A 2025 customer said Jake pulled their stove, spent 3 hours cleaning it and replaced a blower motor clogged with rocks and soot. A 2024 customer wrote that Brian, the owner, came by at 4 pm the same day they called and fixed the issue in less than five minutes. A 2023 customer had a pellet stove installed and said it was a very good install that was cleaned up afterward. A 2022 customer said Lisa told them, after they had waited for a November pellet delivery, that the company was not taking on new clients. A February 2026 customer wrote that Lisa lectured them on the phone about an installation date and told them to buy a stove elsewhere. A 2024 customer described a rant from Lisa over delivery timing on a pellet order. A 2023 customer said the company would not respond to phone calls about a pellet delivery. Its Better Business Bureau grade is A+, and Google shows 4.3 stars from 63 ratings. **Strengths:** - A blower motor replacement — a 2025 customer said Jake spent 3 hours cleaning - A same-day stove fix — a 2024 customer said Brian fixed it in minutes - Pellets in the garage — a 2024 Reddit commenter said they put them there **Concerns:** - An undelivered pellet order — a 2022 customer said new clients were turned away - A call with Lisa — a 2026 customer was told to buy elsewhere ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Delivers pellets and does yearly stove cleanings, per a 2026 Reddit commenter _(confidence: medium)_ - [reddit.com](https://www.reddit.com/r/Connecticut/comments/1wy8rg1/heating_oil_is_at_591gallon/peodmop/) — “r/Connecticut — I use Phelps in Vernon for pellet delivery and yearly cleanings.” - A 2025 customer said Jake replaced a blower motor clogged with rocks and soot _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURJNktITTJ3RRAB!2m1!1s0x0:0x804e6e80ff232422!3m1!1s2@1:CIHM0ogKEICAgMDI6KHM2wE%7C%7C?hl=en-US) — “5★ Shout out to Phelps and Sons as they sold me a Quadrafire 1200! 20 years ago and been buying pellets and having service my stove is seco…” - A 2024 customer said Brian came the same day and fixed the issue in under five minutes _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR2Mkt1RDJRRRAB!2m1!1s0x0:0x804e6e80ff232422!3m1!1s2@1:CIHM0ogKEICAgIDv2KuD2QE%7C%7C?hl=en-US) — “5★ We have been customers of Phelps and Sons for over forty years. It is a family run business with some wonderful staff as well. Brian, t…” - A 2023 customer had a pellet stove installed _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURaa3I2VnpnRRAB!2m1!1s0x0:0x804e6e80ff232422!3m1!1s2@1:CIHM0ogKEICAgIDZkr6VzgE%7C%7C?hl=en-US) — “5★ Had our pellet stove installed. Very good install cleaned up nicley. Can't wait till the cooler weather, so we can use it.” - A 2022 customer said a pellet order went undelivered because the company was not taking new clients _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQtOVBfWDl3RRAB!2m1!1s0x0:0x804e6e80ff232422!3m1!1s2@1:CIHM0ogKEICAgID-9P_X9wE%7C%7C?hl=en-US) — “1★ Very poor customer service. Submitted an order in September spoke with Lisa twice on the phone about the delivery of the pellets. She sta…” - A 2026 customer said Lisa told them to buy a stove elsewhere after a call about an install date _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tWUlpVOXFNMkpTV1dwbk4wSnFXbGd6VnpOR00wRRAB!2m1!1s0x0:0x804e6e80ff232422!3m1!1s2@1:CAIQACodChtycF9oOkVRZU9qM2JSWWpnN0JqWlgzVzNGM0E%7C%7C?hl=en-US) — “1★ Great except for the Saleperson Lisa Perry who singlehandedly brought the whole operation down. I picked out a stove, Lisa said they cou…” - Better Business Bureau grade A+ _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ct/vernon/profile/wood-stoves/phelps-son-inc-0111-31001654) — “Better Business Bureau grade: A+” - Google shows 4.3 stars from 63 ratings _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Phelps%20%26%20Sons%20Inc&query_place_id=ChIJY-HV5IT25okRIiQj_4BuToA) — “Google: 4.3★ from 63 ratings” - Specializes in HVAC / Heating & Cooling _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xOVU1VdFhlbFZIU0dkV2JHUnpVRXRRWmxaSE4zYxAB!2m1!1s0x0:0x804e6e80ff232422!3m1!1s2@1:CAIQACodChtycF9oOlNUMUtXelVHSGdWbGRzUEtQZlZHN3c%7C%7C?hl=en-US) — “5★ I can’t say enough good things about Phelps & Sons. My pellet stove is getting up there and has needed some work over the past few years.…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURJNktITTJ3RRAB!2m1!1s0x0:0x804e6e80ff232422!3m1!1s2@1:CIHM0ogKEICAgMDI6KHM2wE%7C%7C?hl=en-US) — “5★ Shout out to Phelps and Sons as they sold me a Quadrafire 1200! 20 years ago and been buying pellets and having service my stove is seco…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURaa3I2VnpnRRAB!2m1!1s0x0:0x804e6e80ff232422!3m1!1s2@1:CIHM0ogKEICAgIDZkr6VzgE%7C%7C?hl=en-US) — “5★ Had our pellet stove installed. Very good install cleaned up nicley. Can't wait till the cooler weather, so we can use it.” ## License No license record has been checked yet for this contractor. ## Sources - [Local News](https://bigrigs.com.au/2024/11/12/goulburn-convoy-for-kids-celebrates-record-breaking-year/): Listed on this source - [Google](https://www.google.com/maps/search/?api=1&query=Phelps%20%26%20Sons%20Inc&query_place_id=ChIJY-HV5IT25okRIiQj_4BuToA): 4.3★ from 63 ratings - [Official Website](https://phelpsandsons.com): 40 yrs in business · Self-reported profile and service details - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Phelps%20%26%20Sons%20Inc&query_place_id=ChIJY-HV5IT25okRIiQj_4BuToA): Listed on this source - [BuildZoom](https://www.buildzoom.com/contractor/phelps-sons-inc): Listed on this source - [Better Business Bureau](https://www.bbb.org/us/ct/vernon/profile/wood-stoves/phelps-son-inc-0111-31001654): Listed on this source ## Mentions Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding. - “I use Phelps in Vernon for pellet delivery and yearly cleanings.” — u/Possibility_44 in r/Connecticut (2026-10-08) — https://www.reddit.com/r/Connecticut/comments/1wy8rg1/heating_oil_is_at_591gallon/peodmop/ - “Seems like Phelps is very transparent with their services and shows costs right on their website too which is rare.” — u/Mediocre-Kangaroo199 in r/Connecticut (2025-08-21) — https://www.reddit.com/r/Connecticut/comments/1ctlzzb/whats_the_average_cost_to_install_a_mini_split/n9w5qi7/ - “Phelps and Sons in Vernon is our dealer and we’ve been extremely happy with them!” — u/burnout524 in r/Connecticut (2024-12-27) — https://www.reddit.com/r/Connecticut/comments/1ctlzzb/whats_the_average_cost_to_install_a_mini_split/m434kca/ - “Phelps in Vernon delivers. I get 5 tons every year. They put them right in my garage for me.” — a Reddit commenter in r/Connecticut (2024-09-15) — https://www.reddit.com/r/Connecticut/comments/1fhfap3/where_can_i_buy_bulk_pellet_stove_pellets/lnbb4zr/ - “Phelps and Sons in Vernon are the best and they service the stove every season now and deliver our pellets” — a Reddit commenter in r/Connecticut (2024-02-19) — https://www.reddit.com/r/Connecticut/comments/1aupyeh/what_temperature_do_you_set_your_winter/kr67lok/ - “I would still call Phelps if I encountered a problem, and I would pay them accordingly.” — a Reddit commenter in r/Connecticut (2022-10-15) — https://www.reddit.com/r/Connecticut/comments/y3c1ty/heating_alternativesrecommendations_please/isfjhj1/ - “And Phelps and Sons has been great in servicing it.” — u/SSN690Bearpaw in r/Connecticut (2022-10-15) — https://www.reddit.com/r/Connecticut/comments/y3c1ty/heating_alternativesrecommendations_please/isfir6x/ - “I considered Phelps for a pellet stove, as I bought coal from there for over 20 years.” — a Reddit commenter in r/Connecticut (2022-10-15) — https://www.reddit.com/r/Connecticut/comments/y3c1ty/heating_alternativesrecommendations_please/isezq4d/ - “Bought it from Phelps and Sons in Vernon.” — u/SSN690Bearpaw in r/Connecticut (2022-10-14) — https://www.reddit.com/r/Connecticut/comments/y3c1ty/heating_alternativesrecommendations_please/isb6uj0/ ## Recent reviews - **5/5 · Google Reviews · Kim Mauro Coldwell Banker, South Windsor (Kimgetsyouin) · 2026-09-11**: I highly recommend! Top of the line service and product. I bought my home with a stove they installed and have maintained it for the last 7 years ! Love the team and all they do ! - **5/5 · Google Reviews · Danny Connors · 2026-08-22**: I purchased my pellet stove about 10 years ago from Phelps and son's and they've maintained it ever since as well as provided all the pellets I've used over the years. Everyone there is so personable and knowledgeable. I won't go anywhere else and would highly recommend their product offering and se… - **5/5 · Google Reviews · Tyler Miller · 2026-04-09**: Great business. Competitive pricing! - **5/5 · Google Reviews · Lauren M · 2026-03-05**: I can’t say enough good things about Phelps & Sons. My pellet stove is getting up there and has needed some work over the past few years. The first time Phelps worked on it, they did some digging and found that the parts I needed were covered by a warrantee, which I wouldn’t have even thought to ask… - **1/5 · Google Reviews · Tiffany West · 2026-02-26**: This place is the worst, everyone you speak to is condescending and you get the feeling they dont want to be there let alone help you. I would not recommend unless you want an attitude. - **1/5 · Google Reviews · Scott Hunter · 2026-02-26**: Great except for the Saleperson Lisa Perry who singlehandedly brought the whole operation down. I picked out a stove, Lisa said they couldn't guaruntee install date because it was January but probably sometime late February. No problem. Brian comes by and measures my fireplace a week later, nice … - **5/5 · Google Reviews · Phil Stevens · 2025-08-04**: Phelps is a great ethical company. Bryan is super knowledgeable and is always thorough with his work. I will always call them if I have any issues with my pellet stove. Top notch company. - **5/5 · Google Reviews · Greg Cohen · 2025-05-02**: Amazing customer service. Very friendly and knowledgeable. I just bought a house that came with a Harmon pellet stove. It turns out Phelps did not install it but they treated me like they had. I will buy my pellets and have my stove serviced by them after my initial experience. Great company. … - **5/5 · Google Reviews · rich maselek · 2025-04-06**: Shout out to Phelps and Sons as they sold me a Quadrafire 1200! 20 years ago and been buying pellets and having service my stove is second to none. I recently had my chimney replaced and found that my pellet stove had rocks drop in and around my pellet stove and called the chimney company who said… - **5/5 · Google Reviews · Austin · 2024-12-25**: The best! --- Data freshness: last scanned 2026-10-08T22:35:37.223Z. 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