# Pinnacle Roofing Newton

**Trade:** Roofing · **Address:** 275 Grove St, Auburndale, MA 02466, USA · **Phone:** (617) 237-2855 · **Website:** https://pinnacleroofingma.com/ · **Languages:** English

**Rating: 4.9/5** (medium confidence) — from 47 reviews across 5 sources. A 0–5 star rating built from what customers and the public say (every review and mention weighted by where it was posted, how old, how detailed and how credible it is, shrunk toward a 3.5★ baseline when evidence is thin) plus what the record shows (Reddit recommendations or warnings, a registry-verified licence, how recently they were reviewed, customer work photos, BBB grade, negative news, a revoked licence). Positive record counts only as far as the reviews have earned it; penalties count in full. Confidence describes how much weighted evidence stands behind the number, never the number itself: low when fewer than about five normal reviews' worth of weight (or mentions only) support it, medium up to about twenty, high beyond that across at least two sources. An operator flag for a suspicious review pattern caps a rating at 3.5★ and marks it low.
100% of sentiment-scored reviews read net-positive. Last 6 months: 8 reviews, 0 negative.

## The honest read

Forty-seven Google reviews, every one of them five stars, and the same specific theme comes up again and again: Chris doesn't try to sell customers work they don't need. Reviewers describe him inspecting a roof an inspector had flagged and saying it "didn't try to upsell me" once he'd looked at it, and another who says he assessed a suspected problem and "assured us that the damage was manageable" rather than pushing a bigger job.

Pinnacle Roofing Newton (legally Pinnacle Exteriors Inc) is run out of Auburndale by Chris, often working alongside his son Nick. The company's Massachusetts home improvement contractor registration is verified active against the state registry, and its Google page sits at a perfect 5 stars across 51 ratings.

The reviews, running from 2023 into mid-2026, lean heavily on emergency response and work on older homes. People describe Chris calling back within an hour of a Saturday-night message, sealing a leaking roof within 24 hours of a referral, and in one case tracking down a structural leak in a shared roof deck that several other contractors had missed and wanted to solve by replacing the whole rubber roof at high cost. Other jobs describe matching redwood shingle siding on an older house and working out gutter and roofline details on an 1800s home to avoid future problems. One reviewer credited the company with a roof replacement in 2002 that "still looks like new" — though BBB's own profile lists the business at 10 years old, so the two accounts of how long they've been around don't quite line up. On at least one job, a reviewer noted paying only after the work was finished, with no down payment required.

Recent activity is all positive — 8 reviews in the last six months, none negative — continuing the pattern the rest of the history shows: roof replacements, gutter and downspout work, skylight swaps, and leak repairs, mostly around Newton and Auburndale.

There isn't much of a downside to point to; the reviews and the BBB profile (unaccredited, but showing no complaints) both read clean. Anyone with a roof, gutter, or siding problem on an older home — especially something urgent — looks like the obvious fit.

**Strengths:**
- No-upsell diagnosis — flags real repairs, skips work that isn't needed
- Fast leak response — Saturday-night calls answered and fixed within a day
- Finds leaks others miss — traced a shared-deck leak to its structural cause
- Matches old-home materials — redwood shingles, period gutter and siding details

**Where sources disagree:**
- A 2026 review credits the company with a 2002 roof job still holding up today, while BBB's profile lists the business at 10 years old — the two accounts of the company's age don't line up.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Massachusetts home improvement contractor registration verified active _(confidence: high)_
  - [State License Registry](https://contractorhub.mass.gov/s/hic-contractor-search) — “MA hic license 182365 verified active”
- Google rating 5★ from 51 ratings _(confidence: high)_
  - [Google](https://maps.google.com/?cid=13737654692190683053&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “Google: 5★ from 51 ratings”
- BBB lists the business, under the legal name Pinnacle Exteriors Inc, as 10 years old, not accredited, with three visible reviews all positive _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/auburndale/profile/roofing-contractors/pinnacle-exteriors-inc-0021-412074) — “BBB profile (listed under the legal name Pinnacle Exteriors Inc at the same address and phone number as Pinnacle Roofing Newton) shows the b…”
- Repeatedly declines to recommend unnecessary work after inspecting a roof _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xWRVpqVnJiVk54UldwMVExWXRiVUowWmxKSGFYYxAB!2m1!1s0x0:0xbea5f4284700ffad!3m1!1s2@1:CAIQACodChtycF9oOlVEZjVrbVNxRWp1Q1YtbUJ0ZlJHaXc%7C%7C?hl=en) — “5★ We hired Chris and his team to inspect our roof after noticing some signs that pointed to potential short-term issues. Chris was incredib…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tGYVVUVkpSREIzU3kxbE5FVnNSRzlFYVROWVdGRRAB!2m1!1s0x0:0xbea5f4284700ffad!3m1!1s2@1:CAIQACodChtycF9oOkFaUTVJRDB3Sy1lNEVsRG9EaTNYWFE%7C%7C?hl=en) — “5★ Great experience. Just moved into a new home. Inspector said to get the roof checked as it was getting up there in age. Chris responded t…”
- Responds to leak emergencies within hours, including a Saturday-night callback answered inside an hour _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUREb1liRjhnRRAB!2m1!1s0x0:0xbea5f4284700ffad!3m1!1s2@1:CIHM0ogKEICAgIDDoYbF8gE%7C%7C?hl=en) — “5★ I recently noticed water damage in my attic and called Pinnacle Exteriors for some help evaluating and addressing the situation.  I calle…”
- Diagnosed a shared roof-deck leak's structural cause after other contractors had missed it and proposed a full rubber-roof replacement instead _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUREeXZTMG1BRRAB!2m1!1s0x0:0xbea5f4284700ffad!3m1!1s2@1:CIHM0ogKEICAgIDDyvS0mAE%7C%7C?hl=en) — “5★ We had a great experience with Chris at Pinnacle Exteriors.  Our shared roof deck was leaking into the condominium below and several cont…”
- Matches period materials on older homes, including redwood shingle siding and gutter/roofline details on an 1800s home _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURYZ09pUTZRRRAB!2m1!1s0x0:0xbea5f4284700ffad!3m1!1s2@1:CIHM0ogKEICAgIDXgOiQ6QE%7C%7C?hl=en) — “5★ Chris did an excellent job of rebuilding our back porch and shingling the back of our house to match the redwood shingles that had deteri…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURwbnBQUzRnRRAB!2m1!1s0x0:0xbea5f4284700ffad!3m1!1s2@1:CIHM0ogKEICAgIDpnpPS4gE%7C%7C?hl=en) — “5★ We had Pinnacle handle the replacement of our wood gutter system with an aluminum system and our roof replacement. Chris was knowledgable…”
- On at least one job, payment was collected only after the work was completed, with no down payment required _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURSdk91dkFnEAE!2m1!1s0x0:0xbea5f4284700ffad!3m1!1s2@1:CIHM0ogKEICAgIDRvOuvAg%7C%7C?hl=en) — “5★ Chris fixed my leaking roof the day after I called him! The roof was over 30 years old and was failing. I am very happy with the results.…”
- Specializes in Roofing _(confidence: high)_
  - [Google](https://maps.google.com/?cid=13737654692190683053&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “Google: 5★ from 51 ratings”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xaeGVqQjFOMUZVWWtGNU9XbGtXVlZQUnpCck5VRRAB!2m1!1s0x0:0xbea5f4284700ffad!3m1!1s2@1:CAIQACodChtycF9oOlZxejB1N1FUYkF5OWlkWVVPRzBrNUE%7C%7C?hl=en) — “5★ Pinnacle Exteriors replaced the roof on my first house in 2002, and its still looks like new. At my current house Chris and team provided…”
  - [State License Registry](https://contractorhub.mass.gov/s/hic-contractor-search) — “MA hic license 182365 verified active”
- Also offers Windows / Siding / Gutters _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUNJc1lHWlR3EAE!2m1!1s0x0:0xbea5f4284700ffad!3m1!1s2@1:CIHM0ogKEICAgMCIsYGZTw%7C%7C?hl=en) — “5★ Chris and his son did an excellent job on my fascia and gutters - they replaced rotted wood under the fascia and went the extra mile and …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURwbnBQUzRnRRAB!2m1!1s0x0:0xbea5f4284700ffad!3m1!1s2@1:CIHM0ogKEICAgIDpnpPS4gE%7C%7C?hl=en) — “5★ We had Pinnacle handle the replacement of our wood gutter system with an aluminum system and our roof replacement. Chris was knowledgable…”

## License

Status: **active** (#182365, hic) — verified against the official MA state registry on 2026-07-02, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Pinnacle%20Roofing%20Newton&query_place_id=ChIJqZ5YW6WD44kRrf8ARyj0pb4): 5.0★ from 51 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Pinnacle%20Roofing%20Newton&query_place_id=ChIJqZ5YW6WD44kRrf8ARyj0pb4): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/auburndale/profile/roofing-contractors/pinnacle-exteriors-inc-0021-412074): Listed on this source
- [Official Website](https://pinnacleroofingma.com): 25 yrs in business · Self-reported profile and service details
- [Exa](https://www.homespothq.com/listing/pinnacle-roofing-newton/): 5 web mentions across the open web (each linked to its source)

## Recent reviews

- **5/5 · Google Reviews · Robert Bonasia · 2026-06-18**: Pinnacle Exteriors replaced the roof on my first house in 2002, and its still looks like new. At my current house Chris and team provided the same great service this month and did a masterful job. Chris's knowledge and commitment to his customers is second to none. The roof, skylight, new fascia boa…
- **5/5 · Google Reviews · Robert Dreiker · 2026-05-27**: Chris and his son Nick and the crew did a spectacular job.

They are there to help people, that is Chris’s motto. I am honestly glad to have met Chris and the team at Pinnacle Roofing.

I went with tons of estimates. The only difference was when I got the estimate from other contractors, I was deali…
- **5/5 · Google Reviews · Lindsey Reade · 2026-04-22**: I don’t often write reviews, but Pinnacle Roofing in Newton truly deserves one. They did a lovely job on my roof, and everything was handled so smoothly from start to finish.

Chris was honest and upfront about the condition of the roof, which I really appreciated. He was very genuine and easy to ta…
- **5/5 · Google Reviews · Caroline Smith · 2026-04-16**: We had a problem with our two-year-old roof that we noticed after the winter. Chris came over just a few hours after we contacted Pinnacle Roofing and fixed the shingles while assessing that the roof was structurally sound. Chris also assessed a possible water problem under the roofline as well. On …
- **5/5 · Google Reviews · lukas matton · 2026-04-11**: I had a great experience with Pinnacle Roofing. Chris and his son were professional, easy to work with, and clearly take pride in what they do. The whole process was smooth and well handled, and the pricing was very fair. I would definitely recommend them to anyone looking for reliable roofing work.
- **5/5 · Google Reviews · Ben Jabbawy · 2026-04-07**: Chris + his team were great. They worked quickly and with care on our full rubber roof replacement.
- **5/5 · Google Reviews · jason starnes · 2026-04-06**: Chris and his team were honest and the work they did was very good. 10/10 I was very impressed with my new roof.
- **5/5 · Google Reviews · Benjamin Fiorentino · 2026-04-03**: I had an excellent experience working with Chris and his roofing team. The pricing was very fair compared to others I looked at, and the value for the quality of work was outstanding.
From start to finish, everything was handled professionally and completed in a timely manner. Chris was easy to comm…
- **5/5 · Google Reviews · Carl Thompson · 2025-12-27**: The Pinnacle team did excellent work installing a new roof at our home in Newton. Great quote, transparent communication and a friendly staff made our install seamless. We highly recommend Chris and his staff!!
- **5/5 · Google Reviews · Mimi Song · 2025-10-28**: Chris and his son did an amazing job on the roof replacement of our home, detached garage, and shed. We could not have had a better experience - from start to end of the process, Chris was extremely detail-oriented and took the time to answer all of our questions and walk us through the process, so …

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Data freshness: last scanned 2026-07-02T11:44:56.432Z.
Cite as: Pinnacle Roofing Newton — Tavlee (https://tavlee.com/contractor/pinnacle-roofing-newton-auburndale)
Source: https://tavlee.com/contractor/pinnacle-roofing-newton-auburndale