# Pinsonneault Builders

**Trade:** General Contractor / Remodeling · **Address:** 541 Thomas B Landers Rd, East Falmouth, MA 02536 · **Phone:** (508) 219-4117 · **Website:** https://www.pinsonneaultbuilders.com/ · **Languages:** English

**Rating: 3.9/5** (medium confidence) — from 13 reviews across 6 sources.
92% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

Pinsonneault Builders is a general contractor and custom home builder based in East Falmouth, MA, run since 1993 by co-founders Leon Pinsonneault and Michael Lahart. The company self-reports 20 years in business, an OSHA-certified crew, and Home Builders Association membership, and serves Falmouth, Bourne, Cotuit, Mashpee, Osterville and Sandwich.

Homeowners writing on Google and Houzz between 2022 and 2025 consistently praise custom builds and whole-house teardown-and-rebuild projects. A 2025 review describes a waterfront custom home built to Fortified Gold tornado-shelter standard using Insulated Concrete Forms, and a 2023 review describes a full office renovation — new HVAC, hardwood floors, replaced windows and doors, and custom entrance doors — called seamless. Two Cape Cod LIFE features (2013, 2018) and a New England Home feature (2016) independently profile builder Michael Lahart's craftsmanship and custom built-in work on high-end Cape homes.

One detailed 2023 Houzz review is a clear outlier: the reviewer says Leon didn't meet with them as promised, cites frequent change orders that weren't discussed, and describes a roof that leaked afterward and was never fixed. That review alone pulls Houzz's own average to 3.0 from 2 ratings, well below Google's 4.7 from 15 — worth asking about directly, especially the firm's change-order process, before committing to a large renovation.

A good fit for a homeowner planning a full custom build or whole-house renovation who wants a small, hands-on, in-house crew; worth confirming the current license and getting the change-order process in writing given the one detailed complaint.

**Strengths:**
- Verified active license — MA HIC 216045 confirmed against the state registry
- Media-profiled craftsmanship — Cape Cod LIFE and New England Home featured Lahart's custom built-ins
- High-end custom builds — 2025 review describes a Fortified Gold tornado-shelter waterfront home
- Repeated rebuild praise — several 5-star reviews for whole-house teardown-and-rebuild projects
- Commercial reno delivered — HVAC, flooring, windows and custom doors called seamless
- BBB A+ grade — 33-year sole proprietorship, though not BBB-accredited

**Concerns:**
- Unauthorized change orders — one 2023 review alleges missed meetings and an unrepaired roof leak
- Platform rating gap — Houzz shows 3.0★ from 2 reviews vs Google's 4.7★ from 15

**Where sources disagree:**
- Google review dated 2023-05-07 carries a 1★ rating but its text is entirely positive ('a team of high quality responsive individuals... totally pleased with them') — likely a star-selection or data error, not a substantive complaint.
- BBB shows an A+ letter grade while explicitly stating the business is NOT BBB Accredited — two separate facts, not a contradiction.
- Houzz's aggregate (3.0★ from 2 ratings) diverges sharply from Google's (4.7★ from 15 ratings) — the Houzz average is pulled down almost entirely by one detailed negative review against a much larger, mostly positive Google pool.
- A 2013 mention names the firm 'Pinsonneault Construction' rather than 'Pinsonneault Builders,' though it names the same two principals (Michael Lahart and Leon Pinsonneault), consistent with an earlier or informal name for the same business.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- General contractor and custom home builder based at 541 Thomas B Landers Rd, East Falmouth, MA, sole proprietorship started 1/1/1993 by co-founders Leon Pinsonneault and Michael Lahart. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/east-falmouth/profile/home-builders/pinsonneault-builders-0021-432045) — “BBB profile for Pinsonneault Builders at 541 Thomas B Landers Rd, East Falmouth, MA, sole proprietorship founded 1/1/1993, co-founders Leon …”
- Self-reports 20 years in business, an OSHA-certified crew, and Home Builders Association membership. _(confidence: medium)_
  - [Official Website](https://www.pinsonneaultbuilders.com) — “Self-reported 20 years in business”
  - [Official Website](https://www.pinsonneaultbuilders.com) — “Stated certification/affiliation: Home Builders Association member”
  - [Official Website](https://www.pinsonneaultbuilders.com) — “Stated certification/affiliation: OSHA certified”
- Holds an active Massachusetts HIC license (216045), registry-verified, holder of record Pinsonneault Builders, LLC. _(confidence: high)_
  - [State License Registry](https://contractorhub.mass.gov/s/hic-contractor-search) — “MA hic license 216045 registry-verified active — registry holder of record: PINSONNEAULT BUILDERS, LLC”
- BBB grade of A+, though the business is not BBB Accredited. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/east-falmouth/profile/home-builders/pinsonneault-builders-0021-432045) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/east-falmouth/profile/home-builders/pinsonneault-builders-0021-432045) — “BBB profile for Pinsonneault Builders at 541 Thomas B Landers Rd, East Falmouth, MA, sole proprietorship founded 1/1/1993, co-founders Leon …”
- A 2025 review describes a waterfront custom home built to Fortified Gold tornado-shelter standard using Insulated Concrete Forms construction. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25RMlMyTlBVSHA0Vm05cVV6VnRkRVpHV210SWFGRRAB!2m1!1s0x0:0xd85b211232a4443a!3m1!1s2@1:CAIQACodChtycF9oOnQ2S2NPUHp4Vm9qUzVtdEZGWmtIaFE%7C%7C?hl=en) — “5★ It’s Summer 2025 and we want to thank Pinsonneault Builders for completing our new waterfront luxury custom home -- the quality craftsman…”
- Multiple 5-star reviews specifically praise whole-house teardown-and-rebuild and new custom-home projects. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNqN3AtdEpREAE!2m1!1s0x0:0xd85b211232a4443a!3m1!1s2@1:CIHM0ogKEICAgICj7p-tJQ%7C%7C?hl=en) — “5★ We're extremely happy with our home by Pinsonneault. Mick, Leon and the whole team delivered beyond on our expectations. Even after the c…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURSenNPQ3NRRRAB!2m1!1s0x0:0xd85b211232a4443a!3m1!1s2@1:CIHM0ogKEICAgIDRzsOCsQE%7C%7C?hl=en) — “5★ We tore down an existing home and rebuilt with Leon and Mick from Pinsonneault Builders. We couldn't be happier with the entire process a…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNSMS1yNTdnRRAB!2m1!1s0x0:0xd85b211232a4443a!3m1!1s2@1:CIHM0ogKEICAgICR1-r57gE%7C%7C?hl=en) — “5★ Truly a good partner. Always willing to work with you to find a good solution to whatever comes up. You will not be disappointed.”
- A 2023 review describes a full office renovation (HVAC, hardwood floors, windows, doors, custom entrance doors) as seamless and high quality. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURadkxMVk1BEAE!2m1!1s0x0:0xd85b211232a4443a!3m1!1s2@1:CIHM0ogKEICAgIDZvLLVMA%7C%7C?hl=en) — “5★ We hired Pinsonneault to renovate our office. We desperately needed to update everything; install HVAC, install hardwood floors, replaced…”
- Independently profiled by Cape Cod LIFE (2013, 2018) and New England Home (2016) for custom built-ins and craftsmanship on high-end Cape Cod homes. _(confidence: high)_
  - [capecodlife.com](https://capecodlife.com/nesting-way-remodel/) — “capecodlife.com — Three craftsmen and designers would take starring roles in the rebuild of the family’s Nesting Way aery: Michael “Mick” La…”
  - [nehomemag.com](https://nehomemag.com/made-in-the-shade/) — “nehomemag.com — Built-ins are sprinkled liberally throughout the home. From the kids’ bunks to the living room, the study to the guesthouse,…”
  - [capecodlife.com](https://capecodlife.com/grandeur-restored/) — “capecodlife.com — The couple called master builders Michael Lahart and Leon Pinsonneault of Pinsonneault Construction to discuss how to show…”
- A detailed 2023 Houzz review alleges missed meetings, frequent undiscussed change orders, and a roof leak the company would not return to fix. _(confidence: high)_
  - [Houzz](https://www.houzz.com/professionals/general-contractors/pinsonneault-builders-pfvwus-pf~788860508) — “1★ Awful experience with Leon doing a renovation on our home. Didn’t meet with us as promised. Frequent change orders that we didn’t discuss…”
- Houzz's own aggregate (3.0 stars from 2 ratings) is far below Google's (4.7 stars from 15 ratings), driven by the one detailed negative review. _(confidence: medium)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Pinsonneault%20Builders&query_place_id=ChIJhRk0co7Q5IkROkSkMhIhW9g) — “Google: 4.7★ from 15 ratings”
  - [Houzz](https://www.houzz.com/professionals/general-contractors/pinsonneault-builders-pfvwus-pf~788860508) — “1★ Awful experience with Leon doing a renovation on our home. Didn’t meet with us as promised. Frequent change orders that we didn’t discuss…”
  - [Houzz](https://www.houzz.com/professionals/general-contractors/pinsonneault-builders-pfvwus-pf~788860508) — “Houzz: 3.0★ from 2 ratings”
- Custom carpentry and fabrication of built-ins is a recurring, independently corroborated specialty. _(confidence: high)_
  - [nehomemag.com](https://nehomemag.com/made-in-the-shade/) — “nehomemag.com — Built-ins are sprinkled liberally throughout the home. From the kids’ bunks to the living room, the study to the guesthouse,…”
  - [Houzz](https://www.houzz.com/professionals/general-contractors/pinsonneault-builders-pfvwus-pf~788860508) — “Services offered (Houzz): Design and build expertise for custom homes, remodels & additions including architectural, structural & engineerin…”
- 13 reviews on file from 2022 to 2025 across 6 sources, overwhelmingly positive with one substantive negative outlier. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25RMlMyTlBVSHA0Vm05cVV6VnRkRVpHV210SWFGRRAB!2m1!1s0x0:0xd85b211232a4443a!3m1!1s2@1:CAIQACodChtycF9oOnQ2S2NPUHp4Vm9qUzVtdEZGWmtIaFE%7C%7C?hl=en) — “5★ It’s Summer 2025 and we want to thank Pinsonneault Builders for completing our new waterfront luxury custom home -- the quality craftsman…”
  - [Houzz](https://www.houzz.com/professionals/general-contractors/pinsonneault-builders-pfvwus-pf~788860508) — “1★ Awful experience with Leon doing a renovation on our home. Didn’t meet with us as promised. Frequent change orders that we didn’t discuss…”
- Specializes in General Contractor / Remodeling _(confidence: high)_
  - [Official Website](https://www.pinsonneaultbuilders.com) — “Pinsonneault Builders is a custom home building and remodeling contractor (interior/exterior remodeling, additions, new construction) based …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25RMlMyTlBVSHA0Vm05cVV6VnRkRVpHV210SWFGRRAB!2m1!1s0x0:0xd85b211232a4443a!3m1!1s2@1:CAIQACodChtycF9oOnQ2S2NPUHp4Vm9qUzVtdEZGWmtIaFE%7C%7C?hl=en) — “5★ It’s Summer 2025 and we want to thank Pinsonneault Builders for completing our new waterfront luxury custom home -- the quality craftsman…”
  - [Houzz](https://www.houzz.com/professionals/general-contractors/pinsonneault-builders-pfvwus-pf~788860508) — “Houzz profile for Pinsonneault Builders (508-477-1835, www.pinsbuilders.com, East Falmouth, MA), 3.0/5 average from 2 reviews — one scathing…”
- Also offers Bathroom Remodel _(confidence: low)_
  - [Official Website](https://www.pinsonneaultbuilders.com) — “Pinsonneault Builders is a custom home building and remodeling contractor (interior/exterior remodeling, additions, new construction) based …”
  - [Houzz](https://www.houzz.com/professionals/general-contractors/pinsonneault-builders-pfvwus-pf~788860508) — “Services offered (Houzz): Design and build expertise for custom homes, remodels & additions including architectural, structural & engineerin…”
- Also offers Carpentry _(confidence: medium)_
  - [nehomemag.com](https://nehomemag.com/made-in-the-shade/) — “nehomemag.com — Built-ins are sprinkled liberally throughout the home. From the kids’ bunks to the living room, the study to the guesthouse,…”
  - [Houzz](https://www.houzz.com/professionals/general-contractors/pinsonneault-builders-pfvwus-pf~788860508) — “Services offered (Houzz): Design and build expertise for custom homes, remodels & additions including architectural, structural & engineerin…”
- Also offers Flooring _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURadkxMVk1BEAE!2m1!1s0x0:0xd85b211232a4443a!3m1!1s2@1:CIHM0ogKEICAgIDZvLLVMA%7C%7C?hl=en) — “5★ We hired Pinsonneault to renovate our office. We desperately needed to update everything; install HVAC, install hardwood floors, replaced…”
- Also offers Windows / Siding / Gutters _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURadkxMVk1BEAE!2m1!1s0x0:0xd85b211232a4443a!3m1!1s2@1:CIHM0ogKEICAgIDZvLLVMA%7C%7C?hl=en) — “5★ We hired Pinsonneault to renovate our office. We desperately needed to update everything; install HVAC, install hardwood floors, replaced…”
- Also offers HVAC / Heating & Cooling _(confidence: low)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURadkxMVk1BEAE!2m1!1s0x0:0xd85b211232a4443a!3m1!1s2@1:CIHM0ogKEICAgIDZvLLVMA%7C%7C?hl=en) — “5★ We hired Pinsonneault to renovate our office. We desperately needed to update everything; install HVAC, install hardwood floors, replaced…”

## License

Status: **active** (#216045, hic) — verified against the official MA state registry on 2026-08-22, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Pinsonneault%20Builders&query_place_id=ChIJhRk0co7Q5IkROkSkMhIhW9g): 4.7★ from 15 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Pinsonneault%20Builders&query_place_id=ChIJhRk0co7Q5IkROkSkMhIhW9g): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/east-falmouth/profile/home-builders/pinsonneault-builders-0021-432045): Listed on this source
- [Official Website](https://www.pinsonneaultbuilders.com): 20 yrs in business · Self-reported profile and service details
- [Houzz](https://www.houzz.com/professionals/general-contractors/pinsonneault-builders-pfvwus-pf~788860508): 3.0★ from 2 ratings
- [Exa](https://capecodlife.com/nesting-way-remodel/): 3 web mentions across the open web (each linked to its source)

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “Three craftsmen and designers would take starring roles in the rebuild of the family’s Nesting Way aery: Michael “Mick” Lahart of Pinsonneault Builders in East Falmouth; Dave Johnson of Skaala Archite…” — capecodlife.com (2018-07-17) — https://capecodlife.com/nesting-way-remodel/
- “Built-ins are sprinkled liberally throughout the home. From the kids’ bunks to the living room, the study to the guesthouse, the architect and designer found ways to maximize space and functionality. …” — nehomemag.com (2016-06-17) — https://nehomemag.com/made-in-the-shade/
- “The couple called master builders Michael Lahart and Leon Pinsonneault of Pinsonneault Construction to discuss how to showcase their house.” — capecodlife.com (2013-10-21) — https://capecodlife.com/grandeur-restored/

## Recent reviews

- **5/5 · Google Reviews · Denise Furlong · 2025-08-29**: It’s Summer 2025 and we want to thank Pinsonneault Builders for completing our new waterfront luxury custom home -- the quality craftsmanship is impeccable!  Pinsonneault Builders, serving as General Contractor, supplemented their in-house crew by assembling and leading a well-orchestrated team of f…
- **5/5 · Google Reviews · Christine Clarke · 2025-07-01**: Highly recommend Pinsonneault Builders.
- **5/5 · Google Reviews · Edward Laplante · 2024-04-21**: We're extremely happy with our home by Pinsonneault. Mick, Leon and the whole team delivered beyond on our expectations. Even after the closing, helping guide us thru a number of additional projects along with Ally providing a huge help with interior design.
- **5/5 · Google Reviews · Mary Lou Maloney · 2023-10-15**: This is a very professional building company with excellent contacts. I highly recommend them to anyone looking to build a new home/business or remodel an existing one.
- **5/5 · Google Reviews · Jennifer Briggs · 2023-09-26**: We hired Pinsonneault to renovate our office. We desperately needed to update everything; install HVAC, install hardwood floors, replaced windows and doors. We had customed doors made for the main entrance. It all looks amazing! The Pinsonneault Team made this project seamless; we had a wonderful ex…
- **5/5 · Google Reviews · Douglas Williams · 2023-07-01**: They have gone way out of there way to make this experience not only professionally but on a personal level  great quality  and prompt service  I kno outstanding quality because I'm also a carpenter  thanks  Leon your the best couldn't have done this project without you
- **1/5 · Google Reviews · Ken Bello · 2023-05-07**: Mick and Leon lead a team of high quality responsive individuals.  They are building a new home and we are totally pleased with them.
- **5/5 · Google Reviews · Brian Cameron · 2023-04-25**: We tore down an existing home and rebuilt with Leon and Mick from Pinsonneault Builders. We couldn't be happier with the entire process and the finished product. I would recommend them highly, without any reservations, to anyone looking to build a new home.
- **1/5 · Houzz · Todd Anderson · 2023-04-23**: Awful experience with Leon doing a renovation on our home. Didn’t meet with us as promised. Frequent change orders that we didn’t discuss. Poor subcontractors and craftsmanship (roof leaked). Wouldn’t come back to fix it. We would not recommend.
- **5/5 · Google Reviews · John Dickson · 2023-04-19**: They did a great job and I will definitely use them in the future

---

Data freshness: last scanned 2026-08-22T05:58:20.962Z.
Cite as: Pinsonneault Builders — Tavlee (https://tavlee.com/contractor/pinsonneault-builders-east-falmouth)
Source: https://tavlee.com/contractor/pinsonneault-builders-east-falmouth