# Platinum Plumbing Heating and Drain Cleaning

**Trade:** HVAC / Heating & Cooling · **Phone:** (978) 887-6119 · **Website:** http://www.platinumplumbing-ma.com/ · **Languages:** English

**Rating: 4.2/5** (medium confidence) — from 11 reviews across 6 sources.
100% of sentiment-scored reviews read net-positive. Last 6 months: 5 reviews, 0 negative.

## The honest read

Platinum Plumbing, Heating & Drain Cleaning works out of Danvers, covering the North Shore from Beverly and Salem down through Malden, Medford and Woburn — the company describes itself as a residential plumbing, heating and air-conditioning repair and installation shop for homeowners in that stretch.

The name that comes up again and again is Rob, whether the job is a clogged drain or a dead air conditioner. Recent Google reviews from August 2026 call him responsive to calls and texts and quick to get the work done at a fair price, and an Angi review from July 2026 credits him and his crew with getting a customer’s AC running again mid-summer, noting a furnace they installed 20 years earlier that has run trouble-free since. Earlier reviews describe the same pattern going back years: in 2021, a customer had Rob swap out kitchen and bathroom faucets, then called him back to replace a gas water heater, pleased with both the estimate and the turnaround; a 2020 review describes him arriving 30 minutes early to install a faucet with a lifetime warranty in about 20 minutes. One customer wrote in 2023 that they’d used Platinum for 20-plus years and consider Rob the only plumber they let into their house. Across Google (5★ from 14 ratings) and Angi (4.9★ from 94 ratings, 96% five-star), the written record runs 2020 through 2026 without a negative review on file.

BBB lists the company at 16 years in business with an A+ grade, though it has not sought BBB accreditation and its BBB page carries no customer-review section or complaint count — that is a gap in what BBB publishes, not a mark against the company. The company’s own site lists a Massachusetts Master Plumbing license (#15194) and a Journeyman license (#26688), worth confirming directly since neither number has been checked against the state registry.

For a straightforward plumbing or HVAC call on the North Shore — a leaky faucet, a water heater on its way out, an AC unit that will not start — this is a company with a long, consistently positive record and one person, Rob, doing the work himself. Confirm he is still taking the call personally and ask about current pricing before booking.

**Strengths:**
- Responsive and prompt — reviewers across Google and Angi cite quick callbacks
- Fair, upfront pricing — repeatedly noted across six years of reviews
- Long-term repeat customers — some clients returning over 20 years
- Perfect review record — 4.9★ on Angi and 5★ on Google, zero negatives

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- BBB records the company as 16 years in business with an A+ grade, though it is not a BBB Accredited Business. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/boxford/profile/plumber/platinum-plumbing-heating-drain-cleaning-0021-266951) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/boxford/profile/plumber/platinum-plumbing-heating-drain-cleaning-0021-266951) — “BBB lists Platinum Plumbing Heating & Drain Cleaning at 16b Fuller Ln, Boxford, MA as NOT BBB Accredited with an A+ rating and 16 years in b…”
- Rated 4.9 stars from 94 ratings on Angi, with 96% five-star and an Angi "Approved" badge. _(confidence: high)_
  - [Angi](https://www.angi.com/companylist/us/ma/saugus/platinum-plumbing-heating-and-drain-cleaning-reviews-2064143.htm) — “Angi: 4.9★ from 94 ratings”
  - [Angi](https://www.angi.com/companylist/us/ma/saugus/platinum-plumbing-heating-and-drain-cleaning-reviews-2064143.htm) — “Angi star distribution: 96% 5★ · 3% 4★ · 1% 2★ (of 94 ratings)”
  - [Angi](https://www.angi.com/companylist/us/ma/saugus/platinum-plumbing-heating-and-drain-cleaning-reviews-2064143.htm) — “Angi: accredited / certified / member”
- Rated 5 stars from 14 ratings on Google. _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Platinum%20Plumbing%20Heating%20%26%20Drain%20Cleaning&query_place_id=ChIJE2WkBHMQ44kRYdWNJNvStek) — “Google: 5★ from 14 ratings”
- Reviewers across Google and Angi from 2020 through 2026 consistently describe Rob as responsive, punctual and fairly priced. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t0RWNrUnZjRzlXZGtzMGFEVktRVVEyUzIxTlQwRRAB!2m1!1s0x0:0xe9b5d2db248dd561!3m1!1s2@1:CAIQACodChtycF9oOktEckRvcG9Wdks0aDVKQUQ2S21NT0E%7C%7C?hl=en) — “5★ Rob is responsive to calls and texts, very knowledgeable, and a quick worker. He's my go to plumber.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21Kell6WndPRW96UTFsbVNWbDBURlpSY2toRkxVRRAB!2m1!1s0x0:0xe9b5d2db248dd561!3m1!1s2@1:CAIQACodChtycF9oOmJzYzZwOEozQ1lmSVl0TFZRckhFLUE%7C%7C?hl=en) — “5★ Rob is a nice guy, very happy with the work at a fair price. Would highly recommend.  Came out within a few days of initial calll”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21FM05WVldXVU5UWDJGUVEwTXRYM0V0YW5wRE1rRRAB!2m1!1s0x0:0xe9b5d2db248dd561!3m1!1s2@1:CAIQACodChtycF9oOmE3NVVWWUNTX2FQQ0MtX3EtanpDMkE%7C%7C?hl=en) — “5★ Huge thanks to Rob from Platinum Plumbing for being able to squeeze in a service call same-day after I tried to self-install a new garbag…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNaLWJTV0hBEAE!2m1!1s0x0:0xe9b5d2db248dd561!3m1!1s2@1:CIHM0ogKEICAgICZ-bSWHA%7C%7C?hl=en) — “5★ I’ve known and used Platinum Plumbing for 20+ yrs.  Rob is hands down the best plumber in the region.  In fact, he’s the only plumber I’l…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURoM3FtcEZBEAE!2m1!1s0x0:0xe9b5d2db248dd561!3m1!1s2@1:CIHM0ogKEICAgIDh3qmpFA%7C%7C?hl=en) — “5★ Rob is the best. Seriously, if you need plumbing work, do yourself a favor and just give him a call. He is always punctual, professional,…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURPMXNlUzlnRRAB!2m1!1s0x0:0xe9b5d2db248dd561!3m1!1s2@1:CIHM0ogKEICAgIDO1seS9gE%7C%7C?hl=en) — “5★ Rob has been our go-to-guy since 2014.  Professional, fast courteous expert  service, we recommend!  Has done many jobs in both our Winch…”
  - [Angi](https://www.angi.com/companylist/us/ma/saugus/platinum-plumbing-heating-and-drain-cleaning-reviews-2064143.htm) — “5★ Rob and his crew at Platinum Plumbing were extremely responsive, and clearly made the extra effort to get my AC working again this summer…”
  - [Angi](https://www.angi.com/companylist/us/ma/saugus/platinum-plumbing-heating-and-drain-cleaning-reviews-2064143.htm) — “5★ Rob had recently replaced my kitchen and bathroom faucets and I called him to see if he could now replace my gas water heater. I was happ…”
  - [Angi](https://www.angi.com/companylist/us/ma/saugus/platinum-plumbing-heating-and-drain-cleaning-reviews-2064143.htm) — “5★ Rob arrived on time (roughly 30 mins early). Work took approx 20 mins, and Rob brought a high quality faucet replacement with him that fe…”
- Multiple customers report using the company repeatedly over many years, including one relationship described as 20-plus years. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNaLWJTV0hBEAE!2m1!1s0x0:0xe9b5d2db248dd561!3m1!1s2@1:CIHM0ogKEICAgICZ-bSWHA%7C%7C?hl=en) — “5★ I’ve known and used Platinum Plumbing for 20+ yrs.  Rob is hands down the best plumber in the region.  In fact, he’s the only plumber I’l…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURPMXNlUzlnRRAB!2m1!1s0x0:0xe9b5d2db248dd561!3m1!1s2@1:CIHM0ogKEICAgIDO1seS9gE%7C%7C?hl=en) — “5★ Rob has been our go-to-guy since 2014.  Professional, fast courteous expert  service, we recommend!  Has done many jobs in both our Winch…”
- Self-reported service area covers Beverly, Boxford, Danvers, Lynnfield, Malden, Medford, Melrose, Middleton, North Reading, Peabody, Reading, Salem, Saugus, Stoneham and Topsfield. _(confidence: medium)_
  - [Official Website](http://www.platinumplumbing-ma.com) — “Stated service area (self-reported): Beverly, Boxford, Danvers, Lynnfield, Malden, Medford, Melrose, Middleton, North Reading, Peabody, Read…”
- The company’s own site lists a Massachusetts Master Plumbing license (#15194) and a Journeyman license (#26688); neither number has been checked against the state registry. _(confidence: low)_
  - [Official Website](http://www.platinumplumbing-ma.com) — “Self-reported license/registration number (NOT verified against any registry): MA Master License # 15194”
  - [Official Website](http://www.platinumplumbing-ma.com) — “Self-reported license/registration number (NOT verified against any registry): MA Journeyman License # 26688”
- Plumbing repair and installation work — faucets, water heaters and garbage disposals — recurs across the review history. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21FM05WVldXVU5UWDJGUVEwTXRYM0V0YW5wRE1rRRAB!2m1!1s0x0:0xe9b5d2db248dd561!3m1!1s2@1:CAIQACodChtycF9oOmE3NVVWWUNTX2FQQ0MtX3EtanpDMkE%7C%7C?hl=en) — “5★ Huge thanks to Rob from Platinum Plumbing for being able to squeeze in a service call same-day after I tried to self-install a new garbag…”
  - [Angi](https://www.angi.com/companylist/us/ma/saugus/platinum-plumbing-heating-and-drain-cleaning-reviews-2064143.htm) — “5★ Rob had recently replaced my kitchen and bathroom faucets and I called him to see if he could now replace my gas water heater. I was happ…”
  - [Angi](https://www.angi.com/companylist/us/ma/saugus/platinum-plumbing-heating-and-drain-cleaning-reviews-2064143.htm) — “5★ Rob arrived on time (roughly 30 mins early). Work took approx 20 mins, and Rob brought a high quality faucet replacement with him that fe…”
- Also handles central air conditioning and furnace installation and service. _(confidence: medium)_
  - [Angi](https://www.angi.com/companylist/us/ma/saugus/platinum-plumbing-heating-and-drain-cleaning-reviews-2064143.htm) — “5★ Rob and his crew at Platinum Plumbing were extremely responsive, and clearly made the extra effort to get my AC working again this summer…”
  - [Angi](https://www.angi.com/companylist/us/ma/saugus/platinum-plumbing-heating-and-drain-cleaning-reviews-2064143.htm) — “Services offered (Angi): Central A/C - Install, Central A/C - Service or Repair, Furnace / Forced Air Heating System Install or Replace”
- Rating reflects an unbroken run of five-star reviews across Google, Angi and a strong BBB grade, with no negative reviews or complaints on record. _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Platinum%20Plumbing%20Heating%20%26%20Drain%20Cleaning&query_place_id=ChIJE2WkBHMQ44kRYdWNJNvStek) — “Google: 5★ from 14 ratings”
  - [Better Business Bureau](https://www.bbb.org/us/ma/boxford/profile/plumber/platinum-plumbing-heating-drain-cleaning-0021-266951) — “Better Business Bureau grade: A+”
  - [Angi](https://www.angi.com/companylist/us/ma/saugus/platinum-plumbing-heating-and-drain-cleaning-reviews-2064143.htm) — “Angi: 4.9★ from 94 ratings”
- Specializes in HVAC / Heating & Cooling _(confidence: high)_
  - [Official Website](http://www.platinumplumbing-ma.com) — “Platinum Plumbing, Heating & Drain Cleaning is a residential plumbing, heating, and air conditioning service and repair company serving Danv…”
  - [Angi](https://www.angi.com/companylist/us/ma/saugus/platinum-plumbing-heating-and-drain-cleaning-reviews-2064143.htm) — “5★ Rob and his crew at Platinum Plumbing were extremely responsive, and clearly made the extra effort to get my AC working again this summer…”
  - [Angi](https://www.angi.com/companylist/us/ma/saugus/platinum-plumbing-heating-and-drain-cleaning-reviews-2064143.htm) — “Services offered (Angi): Central A/C - Install, Central A/C - Service or Repair, Furnace / Forced Air Heating System Install or Replace”
- Specializes in Plumbing _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21FM05WVldXVU5UWDJGUVEwTXRYM0V0YW5wRE1rRRAB!2m1!1s0x0:0xe9b5d2db248dd561!3m1!1s2@1:CAIQACodChtycF9oOmE3NVVWWUNTX2FQQ0MtX3EtanpDMkE%7C%7C?hl=en) — “5★ Huge thanks to Rob from Platinum Plumbing for being able to squeeze in a service call same-day after I tried to self-install a new garbag…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/boxford/profile/plumber/platinum-plumbing-heating-drain-cleaning-0021-266951) — “Services offered (Better Business Bureau): Plumber”
  - [Official Website](http://www.platinumplumbing-ma.com) — “Platinum Plumbing, Heating & Drain Cleaning is a residential plumbing, heating, and air conditioning service and repair company serving Danv…”
  - [Angi](https://www.angi.com/companylist/us/ma/saugus/platinum-plumbing-heating-and-drain-cleaning-reviews-2064143.htm) — “5★ Rob had recently replaced my kitchen and bathroom faucets and I called him to see if he could now replace my gas water heater. I was happ…”
  - [Angi](https://www.angi.com/companylist/us/ma/saugus/platinum-plumbing-heating-and-drain-cleaning-reviews-2064143.htm) — “5★ Rob arrived on time (roughly 30 mins early). Work took approx 20 mins, and Rob brought a high quality faucet replacement with him that fe…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Platinum%20Plumbing%20Heating%20and%20Drain%20Cleaning&query_place_id=ChIJE2WkBHMQ44kRYdWNJNvStek): 5.0★ from 14 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Platinum%20Plumbing%20Heating%20and%20Drain%20Cleaning&query_place_id=ChIJE2WkBHMQ44kRYdWNJNvStek): Listed on this source
- [Exa](https://www.homeadvisor.com/rated.platinumplumbingheatinganddraincleaning.158877161.html): 0 web mentions across the open web (each linked to its source)
- [Better Business Bureau](https://www.bbb.org/us/ma/boxford/profile/plumber/platinum-plumbing-heating-drain-cleaning-0021-266951): Listed on this source
- [Official Website](http://www.platinumplumbing-ma.com): Self-reported profile and service details
- [Angi](https://www.angi.com/companylist/us/ma/saugus/platinum-plumbing-heating-and-drain-cleaning-reviews-2064143.htm): 4.9★ from 94 ratings

## Recent reviews

- **5/5 · Google Reviews · Matthew Wadsworth · 2026-08-13**: Rob is responsive to calls and texts, very knowledgeable, and a quick worker. He's my go to plumber.
- **5/5 · Google Reviews · Chelsey Patton · 2026-08-13**: Rob is a nice guy, very happy with the work at a fair price. Would highly recommend.  Came out within a few days of initial calll
- **5/5 · Angi · Lauren W. · 2026-07-01**: Rob and his crew at Platinum Plumbing were extremely responsive, and clearly made the extra effort to get my AC working again this summer! Over the years we have had several jobs with them / including a furnace 20 years ago, which has given us zero problems. I swear that Rob left my basement cleaner…
- **5/5 · Google Reviews · Patrick McNeill · 2026-06-09**: Huge thanks to Rob from Platinum Plumbing for being able to squeeze in a service call same-day after I tried to self-install a new garbage disposal and mucked it all up.  He was prompt, straight-forward, had everything he needed on the truck and had us fixed up in no time at all.  Definitely would c…
- **5/5 · Angi · Ines P. · 2026-06-01**: They were very thorough with what they did, great job!
- **5/5 · Angi · Jayshree S. · 2026-01-01**: Very professional and efficient. Would definitely hire again
- **5/5 · Google Reviews · Jeffrey Carter · 2023-09-13**: I’ve known and used Platinum Plumbing for 20+ yrs.  Rob is hands down the best plumber in the region.  In fact, he’s the only plumber I’ll let in my house.  He’s talented and honest. So fortunate to have him on speed dial whenever I have a plumbing issue.
- **5/5 · Google Reviews · Marc Frigon · 2023-03-09**: Rob is the best. Seriously, if you need plumbing work, do yourself a favor and just give him a call. He is always punctual, professional, honest about what needs to be done, and trustworthy to get it done right. And he is very conscious about not leaving a mess behind after he's done. His pricing is…
- **5/5 · Google Reviews · Mary Case · 2022-07-04**: Rob has been our go-to-guy since 2014.  Professional, fast courteous expert  service, we recommend!  Has done many jobs in both our Winchester home and now our Reading home.
- **5/5 · Angi · Maryanne F. · 2021-06-01**: Rob had recently replaced my kitchen and bathroom faucets and I called him to see if he could now replace my gas water heater. I was happily surprised when he said he’d be out within a couple of days and I was REALLY pleased with his estimate. For both jobs, Rob showed up when he said would and was …

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Data freshness: last scanned 2026-09-08T23:08:09.321Z.
Cite as: Platinum Plumbing Heating and Drain Cleaning — Tavlee (https://tavlee.com/contractor/platinum-plumbing-heating-and-drain-cleaning)
Source: https://tavlee.com/contractor/platinum-plumbing-heating-and-drain-cleaning