# Pleasant Bay Customs

**Trade:** Carpentry · **Phone:** (781) 548-9358 · **Website:** https://pleasantbaycustoms.com/ · **Languages:** English

**Rating: 4.3/5** (low confidence) — from 2 reviews across 5 sources.

## The honest read

Pleasant Bay Customs is a general contractor based in Orleans, on Cape Cod, that builds custom homes and handles renovations, remodeling, project management, and architectural design. The company describes itself as locally owned and operated, and its owner, Andrew Santonelli, holds an active Massachusetts Construction Supervisor License; the business itself carries an active Home Improvement Contractor license, both verified by the state registry.

The two customer accounts on file are both detailed and enthusiastic. One homeowner said the company built their custom home in Brewster and singled out communication and a custom accent beam made to the client's specification. Another described a kitchen remodel that turned a dated room into what is now their favorite space in the house, crediting the craftsmanship and attention to detail. Pleasant Bay Customs also runs its own shop, making its own millwork, cabinets, built-ins, custom stairs and railings, and furniture — work that shows up on both its own site and its Houzz profile as a distinguishing part of what it does.

Permit records on file show two projects: a 2016 porch addition in North Truro and a 2017 building alteration in Orleans, both consistent with a Cape Cod base. Houzz separately lists a much broader service area — Cape Cod, Boston, the metro west, and the north and south shores — that is wider than the project history shown here; a homeowner outside Cape Cod itself may want to confirm current coverage directly.

The review record is thin: only two Google reviews are on file, and Houzz and BuildZoom both show none yet. What is there is uniformly positive with real detail rather than generic praise, and there is no sign of complaints, licensing trouble, or negative coverage. This reads as a small, licensed, craft-focused custom builder worth a closer look for a Cape Cod project, especially one calling for built-in woodwork — worth asking for recent references given how few reviews exist so far.

**Strengths:**
- Custom home building — homeowner praised full build including custom accent beam
- Kitchen remodels — client called finished space brighter and their favorite room
- In-house millwork — makes own cabinets, built-ins, stairs and furniture per Houzz
- Dual licensure — active MA HIC and construction supervisor license, registry-verified

**Concerns:**
- Review volume — just two Google reviews, none yet on Houzz or BuildZoom
- Service area breadth — Houzz claims Cape-to-Boston reach beyond known Cape Cod projects

**Where sources disagree:**
- Houzz's stated service area (Cape Cod through Boston metro, metro west, north/south shore) is far broader than the Cape-Cod-only project history on file (North Truro, Orleans).

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Registered as a Massachusetts Home Improvement Contractor under the business name Pleasant Bay Customs, verified active by the state registry. _(confidence: high)_
  - [State License Registry](https://contractorhub.mass.gov/s/hic-contractor-search) — “MA hic license 189741 registry-verified active — registry holder of record: Pleasant Bay Customs”
- Owner/operator Andrew Santonelli holds an active Massachusetts Construction Supervisor License (CS-108907), verified by the state registry. _(confidence: high)_
  - [State License Registry](https://madpl.mylicense.com/Verification/) — “MA csl license CS-108907 registry-verified active — registry holder of record: ANDREW SANTONELLI”
- A homeowner reported the company built their custom home in Brewster, praising communication and craftsmanship, including a custom accent beam made to the client's request. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2psRWRERm5NV2RZYzJwRVpsUXdNRjh6VTJwdk5GRRAB!2m1!1s0x0:0x6d1eecdf39a13f0c!3m1!1s2@1:CAIQACodChtycF9oOjlEdDFnMWdYc2pEZlQwMF8zU2pvNFE%7C%7C?hl=en) — “5★ Pleasant bay customs helped build my home in brewster, I cannot speak highly enough. Communication was great and work was phenomenal. The…”
- A kitchen-remodel client described the finished space as brighter, more inviting, and their favorite room in the house, crediting the craftsmanship and attention to detail. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21VM2REVkxNbHAzWHpkT1ZGcHpOa296WkhSbVkzYxAB!2m1!1s0x0:0x6d1eecdf39a13f0c!3m1!1s2@1:CAIQACodChtycF9oOmU3dDVLMlp3XzdOVFpzNkozZHRmY3c%7C%7C?hl=en) — “5★ I’m obsessed with my new kitchen! It went from feeling dated to bright, clean, and so inviting. The entire space feels bigger and lighter…”
- Runs an in-house shop making its own millwork, cabinets, built-ins, custom stairs and railings, and heirloom furniture and tables, per its Houzz profile. _(confidence: medium)_
  - [Houzz](https://www.houzz.com/professionals/general-contractors/pleasant-bay-customs-llc-pfvwus-pf~1545533333) — “Services offered (Houzz): General contracting, Custom homes, Kitchens, Baths, Millwork (cabinets and built-ins made in-house), Heirloom furn…”
- Self-describes as a locally owned and operated general contractor based in Orleans, MA offering custom home building, renovations/remodeling, project management, and architectural design for Cape Cod homes. _(confidence: high)_
  - [Official Website](https://pleasantbaycustoms.com) — “Ownership (self-reported): Locally owned and operated general contractor”
  - [Official Website](https://pleasantbaycustoms.com) — “Pleasant Bay Customs is a general contractor based in Orleans, MA offering custom home building, renovations and remodeling, project managem…”
- Building-permit history on file shows two projects: a 2016 porch addition in North Truro and a 2017 building alteration in Orleans. _(confidence: medium)_
  - [BuildZoom](https://www.buildzoom.com/contractor/pleasant-bay-customs-llc) — “BuildZoom profile for Pleasant Bay Customs LLC (Orleans, MA) shows a BuildZoom Score of 90, an active MA Home Improvement Contractor license…”
- Only two customer reviews are on file (both five-star, on Google); Houzz and BuildZoom list no reviews yet. _(confidence: high)_
  - [BuildZoom](https://www.buildzoom.com/contractor/pleasant-bay-customs-llc) — “BuildZoom profile for Pleasant Bay Customs LLC (Orleans, MA) shows a BuildZoom Score of 90, an active MA Home Improvement Contractor license…”
  - [Google](https://www.google.com/maps/search/?api=1&query=Pleasant%20Bay%20Customs&query_place_id=ChIJHeZZAQHWymcRDD-hOd_sHm0) — “Google: 5★ from 2 ratings”
  - [Houzz](https://www.houzz.com/professionals/general-contractors/pleasant-bay-customs-llc-pfvwus-pf~1545533333) — “Houzz profile for Pleasant Bay Customs LLC (Orleans, MA) states license number CS-108907, general contracting/custom home/millwork services,…”
- Houzz states a service area spanning Cape Cod, Boston, metro west, and the north/south shore, broader than the Cape-Cod-only project history on file. _(confidence: medium)_
  - [BuildZoom](https://www.buildzoom.com/contractor/pleasant-bay-customs-llc) — “BuildZoom profile for Pleasant Bay Customs LLC (Orleans, MA) shows a BuildZoom Score of 90, an active MA Home Improvement Contractor license…”
  - [Houzz](https://www.houzz.com/professionals/general-contractors/pleasant-bay-customs-llc-pfvwus-pf~1545533333) — “Houzz profile for Pleasant Bay Customs LLC (Orleans, MA) states license number CS-108907, general contracting/custom home/millwork services,…”
- Specializes in General Contractor / Remodeling _(confidence: high)_
  - [Houzz](https://www.houzz.com/professionals/general-contractors/pleasant-bay-customs-llc-pfvwus-pf~1545533333) — “Services offered (Houzz): General contracting, Custom homes, Kitchens, Baths, Millwork (cabinets and built-ins made in-house), Heirloom furn…”
  - [Official Website](https://pleasantbaycustoms.com) — “Pleasant Bay Customs is a general contractor based in Orleans, MA offering custom home building, renovations and remodeling, project managem…”
  - [BuildZoom](https://www.buildzoom.com/contractor/pleasant-bay-customs-llc) — “BuildZoom profile for Pleasant Bay Customs LLC (Orleans, MA) shows a BuildZoom Score of 90, an active MA Home Improvement Contractor license…”
- Specializes in Carpentry _(confidence: high)_
  - [Houzz](https://www.houzz.com/professionals/general-contractors/pleasant-bay-customs-llc-pfvwus-pf~1545533333) — “Services offered (Houzz): General contracting, Custom homes, Kitchens, Baths, Millwork (cabinets and built-ins made in-house), Heirloom furn…”
- Also offers Kitchen Remodel _(confidence: medium)_
  - [Houzz](https://www.houzz.com/professionals/general-contractors/pleasant-bay-customs-llc-pfvwus-pf~1545533333) — “Services offered (Houzz): General contracting, Custom homes, Kitchens, Baths, Millwork (cabinets and built-ins made in-house), Heirloom furn…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21VM2REVkxNbHAzWHpkT1ZGcHpOa296WkhSbVkzYxAB!2m1!1s0x0:0x6d1eecdf39a13f0c!3m1!1s2@1:CAIQACodChtycF9oOmU3dDVLMlp3XzdOVFpzNkozZHRmY3c%7C%7C?hl=en) — “5★ I’m obsessed with my new kitchen! It went from feeling dated to bright, clean, and so inviting. The entire space feels bigger and lighter…”
- Also offers Bathroom Remodel _(confidence: low)_
  - [Houzz](https://www.houzz.com/professionals/general-contractors/pleasant-bay-customs-llc-pfvwus-pf~1545533333) — “Services offered (Houzz): General contracting, Custom homes, Kitchens, Baths, Millwork (cabinets and built-ins made in-house), Heirloom furn…”

## License

Status: **active** (#CS-108907, csl) — verified against the official MA state registry on 2026-08-22, never self-reported.
Re-check at the official registry: https://madpl.mylicense.com/Verification/

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Pleasant%20Bay%20Customs&query_place_id=ChIJHeZZAQHWymcRDD-hOd_sHm0): 5.0★ from 2 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Pleasant%20Bay%20Customs&query_place_id=ChIJHeZZAQHWymcRDD-hOd_sHm0): Listed on this source
- [Official Website](https://pleasantbaycustoms.com): Self-reported profile and service details
- [Houzz](https://www.houzz.com/professionals/general-contractors/pleasant-bay-customs-llc-pfvwus-pf~1545533333): Listed on this source
- [BuildZoom](https://www.buildzoom.com/contractor/pleasant-bay-customs-llc): Listed on this source

## Recent reviews

- **5/5 · Google Reviews · Troy Niezgoda · 2026-06-30**: Pleasant bay customs helped build my home in brewster, I cannot speak highly enough. Communication was great and work was phenomenal. They even accommodated my new house with our beloved custom beam that my wife requested. Happy wife, happy life.
- **5/5 · Google Reviews · Holly Cloutier · 2026-06-24**: I’m obsessed with my new kitchen! It went from feeling dated to bright, clean, and so inviting. The entire space feels bigger and lighter, and it’s honestly my favorite room in the house now. The craftsmanship is beautiful and you can tell a lot of care went into every detail. Couldn’t recommend mor…

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Data freshness: last scanned 2026-08-22T10:11:47.037Z.
Cite as: Pleasant Bay Customs — Tavlee (https://tavlee.com/contractor/pleasant-bay-customs)
Source: https://tavlee.com/contractor/pleasant-bay-customs