--- title: "Pool World" description: "Pool World describes itself on its website as a locally-owned pool, hot tub and billiard table company in Chittenden County and the surrounding areas since" doc_version: "2026-10-24" last_updated: "2026-10-24" --- # Pool World **Trade:** Pool Cleaning · **Address:** 16 Austin Dr, Burlington, VT 05401 · **Phone:** (802) 860-7665 · **Website:** http://www.poolworld.com/ · **Languages:** English **Rating: 2.3/5** (medium confidence) — from 19 reviews across 7 sources. 63% of sentiment-scored reviews read net-positive. Last 6 months: 5 reviews, 4 negative. ## The honest read Pool World describes itself on its website as a locally-owned pool, hot tub and billiard table company in Chittenden County and the surrounding areas since 1971. Its stated service area names Chittenden, Addison, Grand Isle and Franklin counties along with towns such as Burlington, Bristol and Cambridge. Its BBB grade is A+. A recent Google customer said the company gave an end-of-June window for hot tub service, never reached out, and did not return calls after that. A recent customer wrote that phone calls and online service requests went unanswered by phone and email. A recent customer who called about moving or taking apart a $6,000 pool table said the staff member kept directing them to Google for answers. A recent customer also wrote that a newer team is in place and takes the time to figure out answers and explain things clearly. A 2025 customer thanked Monica, Chase and Nate for a pool table move and re-set up. A 2025 customer said an inquiry about a new pool cover went three months without a reply before they hired another company. A 2024 customer who hired Bill and his helper at $200 an hour for a priming problem said they got the pump to prime once, and the customer later fixed it by replacing the pump shaft seal. A 2024 customer said most of the wooden shims fell out of a Brunswick pool table the company installed after 10 months, and after a reinstall the felt was loose on most of the bumper rails. A 2024 customer said they came out to fix the pool with minimal notice. A 2022 customer wrote that Bill and his crew troubleshot older pool valves and lines and replaced things on short notice, and that owner Tom Booska had helped with an automatic pool cover replacement. A 2022 customer said pool and spa water testing came at no expense when buying pool chemicals there. On r/burlington, a 2025 commenter recalled that they charge quite a bit. A 2024 commenter said buying a Nordic from Pool World was a fine transaction. A 2024 commenter said the store seemed like a mess and staff were unable to answer most of their questions. **Strengths:** - Short-notice pool repair — a 2022 customer said older valves and lines were replaced - A pool table move — a 2025 customer thanked three staff for the re-set up - Clear explanations — a recent customer said a newer team explains things **Concerns:** - Unreturned service calls — a recent customer said requests went unanswered - Hot tub service — a recent customer said no one reached out as promised - A pool cover inquiry — a 2025 customer waited three months with no reply - A pool table install — a 2024 customer said the felt came loose after reinstall - A pump priming repair — a 2024 customer replaced the seal afterward ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Describes itself as a locally-owned pool, hot tub and billiard table company in Chittenden County since 1971 _(confidence: medium)_ - [Official Website](http://www.poolworld.com) — “About (self-reported, verbatim): Welcome to Pool World, a leading locally-owned pool, hot tub, and billiard table company in Chittenden Coun…” - BBB grade A+ _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/vt/burlington/profile/pool-contractors/pool-world-inc-0021-178966) — “Better Business Bureau grade: A+” - A recent customer said hot tub service was promised and calls were not returned _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21WM1kxSjViVEY2YWtSVGFsODNVelk1WmxaUldrRRAB!2m1!1s0x0:0x948caca2ea58766a!3m1!1s2@1:CAIQACodChtycF9oOmV3Y1J5bTF6akRTal83UzY5ZlZRWkE%7C%7C?hl=en-US) — “1★ Contacted them May 23rd about hot tub service. They said end of June they were available and would reach out about coming up the never di…” - A recent customer said calls and online service requests went unanswered _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2toblZHVnRWMFpUWWtKMlN6SlBkbGt3TVdVMldVRRAB!2m1!1s0x0:0x948caca2ea58766a!3m1!1s2@1:CAIQACodChtycF9oOkhnVGVtV0ZTYkJ2SzJPdlkwMWU2WUE%7C%7C?hl=en-US) — “1★ Poor customer service. Have called and done online requests for service and no one is returning messages either over the phone or email. …” - A recent customer asking about a pool table move was directed to look answers up on Google _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s1UWJGRnlTeTFNWVZOVVNraFNlazQyWkU1ZldtYxAB!2m1!1s0x0:0x948caca2ea58766a!3m1!1s2@1:CAIQACodChtycF9oOk5QbFFySy1MYVNUSkhSek42ZE5fWmc%7C%7C?hl=en-US) — “1★ Bought a $6,000 pool table just 2 years ago and called to see if they could move it or take it a part and had one of my worst customer se…” - A 2025 customer said a pool cover inquiry went three months without a reply _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xWQ1VGSmhRVjlOTUVRMU1rTlJZWFZvU2xnM2JuYxAB!2m1!1s0x0:0x948caca2ea58766a!3m1!1s2@1:CAIQACodChtycF9oOlVCUFJhQV9NMEQ1MkNRYXVoSlg3bnc%7C%7C?hl=en-US) — “1★ It has been 3 months since my initial inquiry on a new pool cover. I have emailed and called several times. I was told I was not forgo…” - A 2024 customer said a pump priming repair did not hold _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN6NE9LOE5nEAE!2m1!1s0x0:0x948caca2ea58766a!3m1!1s2@1:CIHM0ogKEICAgICz4OK8Ng%7C%7C?hl=en-US) — “1★ I hired Bill and his helper to fix my prime issues. I was ok with biting the bullet and paying $200/hour if they could fix it.They got it…” - A 2024 customer said an installed pool table lost its shims and later had loose felt _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURSeUpxQ213RRAB!2m1!1s0x0:0x948caca2ea58766a!3m1!1s2@1:CIHM0ogKEICAgIDRyJqCmwE%7C%7C?hl=en-US) — “2★ I bought a brand new Brunswick pool table from Pool world and had them install it in my home. After 10 months most of the wooden shims fe…” - A 2022 customer said older pool valves and lines were troubleshot and replaced on short notice _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN1bE42T0NBEAE!2m1!1s0x0:0x948caca2ea58766a!3m1!1s2@1:CIHM0ogKEICAgICulN6OCA%7C%7C?hl=en-US) — “5★ It is about time I share how grateful I am for Pool World! Bill and his crew came by today and did a fantastic job troubleshooting our ol…” - A 2025 customer thanked staff for a pool table move and re-set up _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xCVFdWRTNVV2xDZERocWRsWnVVVjlrVDNkRVVrRRAB!2m1!1s0x0:0x948caca2ea58766a!3m1!1s2@1:CAIQACodChtycF9oOlBTWVE3UWlCdDhqdlZuUV9kT3dEUkE%7C%7C?hl=en-US) — “5★ Thank You to Monica, Chase, and Nate. Fantastic job on my pool table move and re-set up. We would highly recommend. Much appreciated, …” - A recent customer said a newer team takes time to explain things clearly _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25GRGVUaEVaVm8yVUhaUk1VdDVjSGt3T0VWMmExRRAB!2m1!1s0x0:0x948caca2ea58766a!3m1!1s2@1:CAIQACodChtycF9oOnFDeThEZVo2UHZRMUt5cHkwOEV2a1E%7C%7C?hl=en-US) — “5★ I recently had the chance to work with Pool World, and I can honestly say my experience was excellent from start to finish. This is one o…” - Google: 4.1 stars from 49 ratings _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Pool%20World&query_place_id=ChIJF66Lb6F7ykwRanZY6qKsjJQ) — “Google: 4.1★ from 49 ratings” - Specializes in Pool Cleaning _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURUdTRxamNnEAE!2m1!1s0x0:0x948caca2ea58766a!3m1!1s2@1:CIHM0ogKEICAgIDTu4qjcg%7C%7C?hl=en-US) — “5★ These guys are awesome. They have come out to fix our pool with minimal notice. They provide personalized service. Eventhough we have ano…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN1bE42T0NBEAE!2m1!1s0x0:0x948caca2ea58766a!3m1!1s2@1:CIHM0ogKEICAgICulN6OCA%7C%7C?hl=en-US) — “5★ It is about time I share how grateful I am for Pool World! Bill and his crew came by today and did a fantastic job troubleshooting our ol…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURPcTlDVG53RRAB!2m1!1s0x0:0x948caca2ea58766a!3m1!1s2@1:CIHM0ogKEICAgIDOq9CTnwE%7C%7C?hl=en-US) — “5★ Friendly and knowledgeable staff. Pool and spa water testing at no expense if purchasing pool chemicals at pool world.” ## License Status: **not_found** — verified against the official VT state registry, never self-reported. Re-check at the official registry: https://secure.professionals.vermont.gov/prweb/PRServletCustom?UserIdentifier=LicenseLookupGuestUser ## Sources - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Pool%20World&query_place_id=ChIJF66Lb6F7ykwRanZY6qKsjJQ): Listed on this source - [Local News](https://www.paralympic.org/news/hockey-mexico-host-pool-world-championships-first-time-latin-america): Listed on this source - [Procore Construction Network](https://network.procore.com/p/pool-world-inc-burlington): Listed on this source - [Google](https://www.google.com/maps/search/?api=1&query=Pool%20World&query_place_id=ChIJF66Lb6F7ykwRanZY6qKsjJQ): 4.1★ from 49 ratings - [Better Business Bureau](https://www.bbb.org/us/vt/burlington/profile/pool-contractors/pool-world-inc-0021-178966): Listed on this source - [Official Website](http://www.poolworld.com): 55 yrs in business · Self-reported profile and service details - [Reddit](https://www.reddit.com/r/vermont/comments/13pzhpn/pool_world_tee_shirt/): 0 community mentions discussing this business ## Mentions Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding. - “Call pool world in Burlington, I’ve made the call before and if I remember correctly they charge quite a bit.” — u/Independent-Big1248 in r/burlington (2025-12-09) — https://www.reddit.com/r/burlington/comments/1phhbr4/recommendations_for_pool_table_movers/nt1egqg/ - “We bought our Nordic from Pool World last April and it was a fine transaction. No complaints.” — u/terrybvt in r/burlington (2024-12-08) — https://www.reddit.com/r/burlington/comments/1h92f5c/hot_tub_vendors/m128nll/ - “Pool World, hands down. Nordic is a bullet proof tub.” — u/greasyspider in r/burlington (2024-12-07) — https://www.reddit.com/r/burlington/comments/1h92f5c/hot_tub_vendors/m0xlumv/ - “sold by Pool World - they seemed like a mess when I went in and were unable to answer most of my questions” — u/Adventurous_Many660 in r/burlington (2024-12-07) — https://www.reddit.com/r/burlington/comments/1h92f5c/hot_tub_vendors/ - “I'm posting in hopes that someone can help me find a L or XL Pool World tee shirt.” — u/Fortheteeshirt in r/vermont (2023-05-23) — https://www.reddit.com/r/vermont/comments/13pzhpn/pool_world_tee_shirt/ ## Recent reviews - **1/5 · Google Reviews · Dennis A. · 2026-08-17**: Cannot even get them to return calls. They have no service. Leave a message and we won't get back to you. BS - **1/5 · Google Reviews · Tyler Callister · 2026-07-18**: Contacted them May 23rd about hot tub service. They said end of June they were available and would reach out about coming up the never did Called July 13th to get them out here and they won’t return them. - **1/5 · Google Reviews · Ross Billings · 2026-06-20**: Poor customer service. Have called and done online requests for service and no one is returning messages either over the phone or email. I expected better from a local company - **5/5 · Google Reviews · Kevin W · 2026-06-03**: Great place!! Family friendly place to get all your pools darts and billiards. Foosball tables air hockey ping pong they've got the best of everything you might need for a game rooms. - **1/5 · Google Reviews · mark fitzgerald · 2026-05-15**: Bought a $6,000 pool table just 2 years ago and called to see if they could move it or take it a part and had one of my worst customer service experiences. I understand that they don’t move them and they are busy to take it a part for shipping beyond my move but she kept directing me to Google to l… - **5/5 · Google Reviews · Anthony · 2026-05-01**: I recently had the chance to work with Pool World, and I can honestly say my experience was excellent from start to finish. This is one of those businesses where you can tell right away that they genuinely care about helping their customers, not just making a sale. What stood out to me the most is … - **5/5 · Google Reviews · Chris O'Grady · 2025-12-02**: Thank You to Monica, Chase, and Nate. Fantastic job on my pool table move and re-set up. We would highly recommend. Much appreciated, beautiful!!! - **1/5 · Google Reviews · Gary Boldman · 2025-09-03**: It has been 3 months since my initial inquiry on a new pool cover. I have emailed and called several times. I was told I was not forgotten. Well I was forgotten and ignored. Terrible customer service. Now Sept 3rd and nothing from Pool World. We decided to go with another company and the co… - **4/5 · Google Reviews · Phil Diesing · 2025-04-10**: Tried out their dart selection. Lots of options. Very helpful and patient as I tried a number of types. - **1/5 · Google Reviews · Ed Scott · 2024-05-29**: I hired Bill and his helper to fix my prime issues. I was ok with biting the bullet and paying $200/hour if they could fix it.They got it to prime once, but I could not get it to prime again. I finally fixed it myself by replacing the pump shaft seal. I felt I should get a rebate because they didn’t… --- Data freshness: last scanned 2026-10-24T15:26:19.332Z. Cite as: Pool World — Tavlee (https://tavlee.com/contractor/pool-world-burlington) Source: https://tavlee.com/contractor/pool-world-burlington ## Sitemap [Full site index](https://tavlee.com/sitemap.md)