---
title: "Pools By Murphy LLC"
description: "Pools By Murphy LLC builds, renovates and services in-ground pools from Durham, and the company says it has been in business for 57 years. A recent custome"
doc_version: "2026-10-19"
last_updated: "2026-10-19"
---

# Pools By Murphy LLC

**Trade:** Pool Cleaning · **Address:** 21 Ozick Dr, Durham, CT 06422 · **Phone:** (800) 851-6645 · **Website:** http://www.poolsbymurphy.com/ · **Languages:** English

**Rating: 3.7/5** (high confidence) — from 62 reviews across 8 sources.
79% of sentiment-scored reviews read net-positive. Last 6 months: 6 reviews, 1 negative.

## The honest read

Pools By Murphy LLC builds, renovates and services in-ground pools from Durham, and the company says it has been in business for 57 years.

A recent customer said Pools by Murphy built their Gunite, lagoon-style pool twenty years ago, and when the customer found cracks in the Gunite on opening the pool, the company came out and renovated all of the Gunite at no cost. A customer who had a pool resurfaced said the work started ahead of schedule. A customer whose pool the company installed 11 years ago said it just re-plastered that pool in a timely manner.

A 2024 customer said Rich Rosa showed up the day after being contacted, and a crew replastered the pool and put in new tiles and coping in four consecutive rain-free days. A 2025 customer said the company found a way to put a pool in a yard where septic made it hard. A 2025 customer said Pools by Murphy has always serviced the pool it built for them, now in its 14th year.

A recent customer said no one called or showed up for a scheduled appointment. A 2024 customer said no one came to a scheduled estimate for a new in-ground pool and no one called back. A 2025 customer said worms were left in the pool at opening and an algae-bloom cleanup was left half done. A 2025 customer said that after a meeting to quote a new plaster job, the company decided not to do service work on non-Murphy pools.

A 2022 customer who paid to rehab a pool and patio said a court ordered the company to pay back damages, and that the customer was in year 3 of trying to collect. A 2022 customer said two years of calls about a spa wall that was falling apart brought no one out to look at repairs.

**Strengths:**
- Gunite crack repair — a recent customer said it was done at no cost
- Early resurfacing start — a recent customer said work began ahead of schedule
- A four-day replaster — a 2024 customer said new tile and coping went in too

**Concerns:**
- Missed appointments — a recent no-show and a 2024 missed estimate
- Court-ordered damages — a 2022 customer said payment was still owed
- Half-done algae cleanup — a 2025 customer said the pool stayed green
- Work on other pools — a 2025 customer said they declined non-Murphy pools

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- A recent customer said cracks in a 20-year-old Gunite pool were renovated at no cost _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xCbE9YVjZjR1ozVGxKd1N6bHNRMVpDVFhOaFNrRRAB!2m1!1s0x0:0xff3fb04218b085a7!3m1!1s2@1:CAIQACodChtycF9oOlBlOXV6cGZ3TlJwSzlsQ1ZCTXNhSkE%7C%7C?hl=en-US) — “5★ Customer service is not dead if you hire the right company. Twenty years ago, Pools by Murphy created our gorgeous Gunite, lagoon-style p…”
- A recent customer said a pool resurfacing started ahead of schedule _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2twMk1VTlBNM2RKUVRaNk0wMXBiMDlaYm5Cd09XYxAB!2m1!1s0x0:0xff3fb04218b085a7!3m1!1s2@1:CAIQACodChtycF9oOkp2MUNPM3dJQTZ6M01pb09ZbnBwOWc%7C%7C?hl=en-US) — “5★ Last fall  we met  with Rich from Murphy and scheduled our pool to be resurfaced. To our surprise they were able to start ahead of schedu…”
- A 2024 customer said a replaster with new tiles and coping took four consecutive rain-free days _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURYLWNYXzF3RRAB!2m1!1s0x0:0xff3fb04218b085a7!3m1!1s2@1:CIHM0ogKEICAgIDX-cX_1wE%7C%7C?hl=en-US) — “5★ In mid Sept 2024 I contacted Murphy Pools about some repairs and  upgrades for my custom pool they built for me many years ago. Mr Rich R…”
- A 2025 customer said the company found a way to build a pool in a yard limited by septic _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pCdFNXdElkQzEyT1RCNWFVMVRYM2xvVFdSQ1EyYxAB!2m1!1s0x0:0xff3fb04218b085a7!3m1!1s2@1:CAIQACodChtycF9oOjBtSWtIdC12OTB5aU1TX3loTWRCQ2c%7C%7C?hl=en-US) — “5★ We found we were going to have a hard time putting a pool in our yard due to septic.
Pools by Murphy figured out a way they could do it.
…”
- A recent customer reported a no-show for a scheduled appointment, and a 2024 customer said no one came to a scheduled estimate _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pWcmFVUmlWRkkyUVhKRU5rbGllV2wwWTBSTVlWRRAB!2m1!1s0x0:0xff3fb04218b085a7!3m1!1s2@1:CAIQACodChtycF9oOjVraURiVFI2QXJENklieWl0Y0RMYVE%7C%7C?hl=en-US) — “1★ Can’t give a good review… Would have loved to if I didn’t get no call no-showed For a scheduled appointment 👌👌”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNMMXJybFdBEAE!2m1!1s0x0:0xff3fb04218b085a7!3m1!1s2@1:CIHM0ogKEICAgICL1rrlWA%7C%7C?hl=en-US) — “1★ Pretty frustrated. Spoke to Kristen in the office and scheduled an appointment for an estimate for a new in ground pool. The person never…”
- A 2025 customer said an algae-bloom cleanup was left half done _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pCdGNrOTJVMFJtWlc5aVpFRkhkR3ROWnpVNWNFRRAB!2m1!1s0x0:0xff3fb04218b085a7!3m1!1s2@1:CAIQACodChtycF9oOjBtck92U0RmZW9iZEFHdGtNZzU5cEE%7C%7C?hl=en-US) — “1★ Left worms and other detritous in my pool when opening and left the heavy cover leaning on my security fence. Recently called them to hel…”
- A 2025 customer said the company decided not to do service work on non-Murphy pools _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25KTVlUQmFTV1ZvYkcxNk5IWTBlUzF6TURodGRGRRAB!2m1!1s0x0:0xff3fb04218b085a7!3m1!1s2@1:CAIQACodChtycF9oOnJMYTBaSWVobG16NHY0eS1zMDhtdFE%7C%7C?hl=en-US) — “1★ Don't waste your time. After setting up an appointment to quote a new plaster job, meeting with the rep. they decided not to do any servi…”
- A 2022 customer said a court ordered the company to pay back damages that had not been paid _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNLOE0yS3pRRRAB!2m1!1s0x0:0xff3fb04218b085a7!3m1!1s2@1:CIHM0ogKEICAgICK8M2KzQE%7C%7C?hl=en-US) — “1★ I paid top dollar to Pools By Murphy to rehab my pool and patio, on promises of professionalism and timeliness.  They messed up every sin…”
- A 2022 customer said two years of calls about a falling-apart spa wall brought no one out _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN1cXRmbXB3RRAB!2m1!1s0x0:0xff3fb04218b085a7!3m1!1s2@1:CIHM0ogKEICAgICuqtfmpwE%7C%7C?hl=en-US) — “1★ WARNING  Don’t use Pools by Murphy.  The spa wall is falling apart and 2 years of my calling  to have someone come and look at repairs to…”
- The company says it has been in business for 57 years _(confidence: medium)_
  - [Official Website](http://www.poolsbymurphy.com) — “Self-reported 57 years in business”
- Pool construction, resurfacing and replastering _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2twMk1VTlBNM2RKUVRaNk0wMXBiMDlaYm5Cd09XYxAB!2m1!1s0x0:0xff3fb04218b085a7!3m1!1s2@1:CAIQACodChtycF9oOkp2MUNPM3dJQTZ6M01pb09ZbnBwOWc%7C%7C?hl=en-US) — “5★ Last fall  we met  with Rich from Murphy and scheduled our pool to be resurfaced. To our surprise they were able to start ahead of schedu…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pGbFZsQXpkMlpuYkRadVNFMXRVbXhSYkZSbFdWRRAB!2m1!1s0x0:0xff3fb04218b085a7!3m1!1s2@1:CAIQACodChtycF9oOjFlVlAzd2ZnbDZuSE1tUmxRbFRlWVE%7C%7C?hl=en-US) — “5★ Great company. Installed our pool 11 years ago. Great job, loved it. Just had them re-plaster it. Very professional crew, timely manner a…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pSUlFsOXNkVkpzVTNkd1NXWm9NMEl4U1hsVVVtYxAB!2m1!1s0x0:0xff3fb04218b085a7!3m1!1s2@1:CAIQACodChtycF9oOjRRQl9sdVJsU3dwSWZoM0IxSXlUUmc%7C%7C?hl=en-US) — “5★ Quality pool construction. Very knowledgeable and helpful during our custom pool designing/building process. Importantly, they stand behi…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURYLWNYXzF3RRAB!2m1!1s0x0:0xff3fb04218b085a7!3m1!1s2@1:CIHM0ogKEICAgIDX-cX_1wE%7C%7C?hl=en-US) — “5★ In mid Sept 2024 I contacted Murphy Pools about some repairs and  upgrades for my custom pool they built for me many years ago. Mr Rich R…”
- Specializes in Pool Cleaning _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tabU1VbHpaekp3WmtOclNFdDRWbVpoZG5GekxXYxAB!2m1!1s0x0:0xff3fb04218b085a7!3m1!1s2@1:CAIQACodChtycF9oOkZmMUlzZzJwZkNrSEt4VmZhdnFzLWc%7C%7C?hl=en-US) — “4★ Enjoying our 14th year with our pool! It is our ‘oasis’
In addition to the  construction, Pools by Murphy has always serviced our pool, a…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tSallqRmxSM2h4ZGpkemIwRnpUM1JHTVZsVVFWRRAB!2m1!1s0x0:0xff3fb04218b085a7!3m1!1s2@1:CAIQACodChtycF9oOkRjYjFlR3hxdjdzb0FzT3RGMVlUQVE%7C%7C?hl=en-US) — “5★ Jeff, our weekly maintenance person is absolutely AMAZING. We have been having Jeff for the last few years and our pool is always looking…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ1dU0yOW9RRRAB!2m1!1s0x0:0xff3fb04218b085a7!3m1!1s2@1:CIHM0ogKEICAgID5uM29oQE%7C%7C?hl=en-US) — “5★ We have been using Pools By Murphy for many years to open, close and service our pool.  They do excellent work and are extremely accommod…”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **active** (#HIC.0632815, hic) — verified against the official CT state registry on 2026-10-19, never self-reported.
Re-check at the official registry: https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx

## Sources

- [Reddit](https://www.reddit.com/r/Connecticut/comments/143zs17/can_anyone_recommend_a_pool_company_in_litchfield/jndqzge/): 0 community mentions discussing this business
- [Google](https://www.google.com/maps/search/?api=1&query=Pools%20By%20Murphy%20LLC&query_place_id=ChIJZdg8N6jM54kRp4WwGEKwP_8): 4.0★ from 116 ratings
- [Official Website](http://www.poolsbymurphy.com): 57 yrs in business · Self-reported profile and service details
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Pools%20By%20Murphy%20LLC&query_place_id=ChIJZdg8N6jM54kRp4WwGEKwP_8): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ct/durham/profile/pool-contractors/pools-by-murphy-llc-0111-45001439): Listed on this source
- [BuildZoom](https://www.buildzoom.com/contractor/pools-by-murphy-llc): 5.0★ from 1 ratings
- [Houzz](https://www.houzz.com/professionals/swimming-pool-builders/pools-by-murphy-llc-pfvwus-pf~1795688330): 3.0★ from 4 ratings
- [Local News](https://caselaw.findlaw.com/court/ct-superior-court/1141922.html): Listed on this source

## Recent reviews

- **5/5 · Google Reviews · Laura Lee Dorflinger · 2026-09-08**: Customer service is not dead if you hire the right company. Twenty years ago, Pools by Murphy created our gorgeous Gunite, lagoon-style pool with lots of stonework and a waterfall from the hot tub into the pool. We've enjoyed our pool for decades without incident, but upon opening it this year, we d…
- **1/5 · Google Reviews · jnelson · 2026-09-04**: Can’t give a good review… Would have loved to if I didn’t get no call no-showed For a scheduled appointment 👌👌
- **5/5 · Google Reviews · Marc Lennon · 2026-07-15**: Amazing job by Rich and his crew!
- **5/5 · Google Reviews · parker tregoning · 2026-06-30**: I couldn’t speak more highly of a company. Rich and the team are very professional and get back to you right away. Our pool could not have came out better!
- **5/5 · Google Reviews · Hastings & Company · 2026-05-07**: Last fall  we met  with Rich from Murphy and scheduled our pool to be resurfaced. To our surprise they were able to start ahead of schedule. From last years quote to the installation they have been nothing but professional. We are thrilled! We're already planning our first pool party!
- **5/5 · Google Reviews · Elizabeth Rebers · 2026-05-06**: Great company. Installed our pool 11 years ago. Great job, loved it. Just had them re-plaster it. Very professional crew, timely manner and again extremely pleased with results. Everyone at company we dealt with responded to all questions rapidly and professionally. Highly recommend them
- **5/5 · Google Reviews · Lisa Barclay · 2025-11-11**: I contacted Pools by Murphy regarding a property I manage. Unfortunately, they don't service the brand of pool pump we have in place but they were extremely responsive and helpful in pointing me in the right direction. Very appreciative!
- **5/5 · Google Reviews · Mark Sheppard · 2025-10-18**: I had some very specific asks, and needed to fit my pool into a tight space, and Rich and everyone on the crew at Pools by Murphy delivered. The gunnite & plaster crews did excellent work above even my high expectations and were very professional. Now we have the pool of our dreams and our own littl…
- **5/5 · Google Reviews · RONALD MILONE · 2025-10-18**: Our experience with Pools By Murphy LLC was exceptional from start to finish. Ownership, office staff, construction crew, and subcontractors were all so pleasant, helpful and professional. I would recommend them without hesitation to anyone considering an in-ground pool.
- **5/5 · Google Reviews · AtoZ Auto · 2025-10-17**: Quality pool construction. Very knowledgeable and helpful during our custom pool designing/building process. Importantly, they stand behind their work.

---

Data freshness: last scanned 2026-10-14T02:39:51.139Z.
Cite as: Pools By Murphy LLC — Tavlee (https://tavlee.com/contractor/pools-by-murphy-llc-durham)
Source: https://tavlee.com/contractor/pools-by-murphy-llc-durham

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