--- title: "Potter's Oil Service" description: "Potter's Oil Service delivers heating oil in the Windham, Connecticut area and works on the furnaces and boilers it fuels. A 2026 customer said they had be" doc_version: "2026-10-09" last_updated: "2026-10-09" --- # Potter's Oil Service **Trade:** Heating Oil Delivery · **Address:** 688 Boston Post Rd, North Windham, CT 06256 · **Phone:** (860) 423-1684 · **Website:** https://www.pottersoilservice.com/ · **Languages:** English **Rating: 3.6/5** (medium confidence) — from 17 reviews across 5 sources. 82% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative. ## The honest read Potter's Oil Service delivers heating oil in the Windham, Connecticut area and works on the furnaces and boilers it fuels. A 2026 customer said they had been with the company for almost 19 years, that it replaced two furnaces for them in two different homes, and that it was responsive for heating issues and quick oil deliveries. A 2024 customer said they called Potter's for the first time when their usual company could not come for several days, were told two days, and found the oil delivered first thing the next morning. In a 2025 review, a customer described a steam heating system that clanged, leaked and had radiators not heating; Rick and a service tech came out and had the issues fixed within five minutes. A 2025 customer said Potter's helped with a replacement oil burner and called its oil delivery reliable. A 2023 customer said Dylan diagnosed a furnace giving off an oil smell quickly. A 2025 customer complained that the company charged a stored card without permission and had the driver fill the tank without asking how much fuel was wanted. A 2026 customer said they were called a liar over the phone about how little oil they used with a wood stove as the main heat. The company describes itself as offering residential and commercial oil delivery along with propane cooking fuel, and says it has been in business 96 years. Its BBB page shows an A+ grade and accreditation. **Strengths:** - A next-morning delivery — a 2024 customer was promised two days - A long-time customer — a 2026 reviewer of 19 years had two furnaces replaced - A steam system fix — a 2025 customer said issues were fixed in five minutes **Concerns:** - Card charged — a 2025 customer said it was charged without permission - Phone conduct — a 2026 customer said they were called a liar ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Heating oil delivery in the Windham, Connecticut area _(confidence: medium)_ - [Official Website](https://www.pottersoilservice.com) — “About (self-reported, verbatim): Keeping your home or business warm shouldn't leave your wallet empty. With Potter's Oil Service, you'll get…” - [Official Website](https://www.pottersoilservice.com) — “Stated service area (self-reported): Windham” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNEeXB5TWl3RRAB!2m1!1s0x0:0x9961621e8ce3db6!3m1!1s2@1:CIHM0ogKEICAgICDypyMiwE%7C%7C?hl=en-US) — “5★ First winter season using "Potter Oil" (2024), Windham, Ct. First time also receiving help through Acess Community. AMAZING+++!! They…” - A 2026 customer of almost 19 years said the company replaced two furnaces and was responsive for quick oil deliveries _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT214dE1VcGxhWFpQYTFOUGNESm1kV1Y0Y1dZd2VGRRAB!2m1!1s0x0:0x9961621e8ce3db6!3m1!1s2@1:CAIQACodChtycF9oOmxtMUplaXZPa1NPcDJmdWV4cWYweFE%7C%7C?hl=en-US) — “5★ We’ve been customers for almost 19 years, and the service has always been excellent. They’ve replaced two furnaces for us (in two differe…” - In a 2024 review, a first-time customer said oil promised in two days came the next morning _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNOXzRYdmFnEAE!2m1!1s0x0:0x9961621e8ce3db6!3m1!1s2@1:CIHM0ogKEICAgICN_4Xvag%7C%7C?hl=en-US) — “5★ I was running low on oil, and the company that normally delivers my oil said they could not come out for several days. I called Potter's…” - In a 2025 review, a customer said a steam heating system's clanging and leaks were fixed within five minutes _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2kxcmJUaEpWSEZSUjI5WFp5MDJka042TFZCMVpHYxAB!2m1!1s0x0:0x9961621e8ce3db6!3m1!1s2@1:CAIQACodChtycF9oOi1rbThJVHFRR29XZy02dkN6LVB1ZGc%7C%7C?hl=en-US) — “5★ Rick & crew are wonderful. We were having a lot of issues with our steam heating system last year (clanging, leaking, radiators not heati…” - A 2025 customer described help with a replacement oil burner _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21WQlMyZ3lPRzlrUlZOTFpWSTBhRkIzZEY5SFowRRAB!2m1!1s0x0:0x9961621e8ce3db6!3m1!1s2@1:CAIQACodChtycF9oOmVBS2gyOG9kRVNLZVI0aFB3dF9HZ0E%7C%7C?hl=en-US) — “5★ I was having issues with my furnace, while they had no obligation to do so, Potters Oil did me a solid on a replacement oil burner. Their…” - A 2025 customer said a stored card was charged without permission and the tank was filled without asking the amount _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURfZ2V6SDdBRRAB!2m1!1s0x0:0x9961621e8ce3db6!3m1!1s2@1:CIHM0ogKEICAgID_gezH7AE%7C%7C?hl=en-US) — “1★ They don't like to be clear in their communication and will charge your card on file without your permission. They also won't ask how muc…” - A 2026 customer said they were called a liar over the phone about their oil use _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21JeVZsOHpXa1ZYVlRCRk1UVTVOM1YxV1hONGJYYxAB!2m1!1s0x0:0x9961621e8ce3db6!3m1!1s2@1:CAIQACodChtycF9oOmIyVl8zWkVXVTBFMTU5N3V1WXN4bXc%7C%7C?hl=en-US) — “1★ Strongly wouldn’t recommend, very unprofessional customer service. Was an existing costumer until I was called a liar over the phone ,per…” - Self-reported 96 years in business _(confidence: low)_ - [Official Website](https://www.pottersoilservice.com) — “Self-reported 96 years in business” - A+ BBB grade and BBB accreditation _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ct/north-windham/profile/heating-contractors/potters-oil-service-inc-0111-64003359) — “Better Business Bureau grade: A+” - [Better Business Bureau](https://www.bbb.org/us/ct/north-windham/profile/heating-contractors/potters-oil-service-inc-0111-64003359) — “Better Business Bureau: accredited / certified / member” - Specializes in Heating Oil Delivery _(confidence: high)_ - [Official Website](https://www.pottersoilservice.com) — “About (self-reported, verbatim): Keeping your home or business warm shouldn't leave your wallet empty. With Potter's Oil Service, you'll get…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT214dE1VcGxhWFpQYTFOUGNESm1kV1Y0Y1dZd2VGRRAB!2m1!1s0x0:0x9961621e8ce3db6!3m1!1s2@1:CAIQACodChtycF9oOmxtMUplaXZPa1NPcDJmdWV4cWYweFE%7C%7C?hl=en-US) — “5★ We’ve been customers for almost 19 years, and the service has always been excellent. They’ve replaced two furnaces for us (in two differe…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21WQlMyZ3lPRzlrUlZOTFpWSTBhRkIzZEY5SFowRRAB!2m1!1s0x0:0x9961621e8ce3db6!3m1!1s2@1:CAIQACodChtycF9oOmVBS2gyOG9kRVNLZVI0aFB3dF9HZ0E%7C%7C?hl=en-US) — “5★ I was having issues with my furnace, while they had no obligation to do so, Potters Oil did me a solid on a replacement oil burner. Their…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNOXzRYdmFnEAE!2m1!1s0x0:0x9961621e8ce3db6!3m1!1s2@1:CIHM0ogKEICAgICN_4Xvag%7C%7C?hl=en-US) — “5★ I was running low on oil, and the company that normally delivers my oil said they could not come out for several days. I called Potter's…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURCaEoza1ZREAE!2m1!1s0x0:0x9961621e8ce3db6!3m1!1s2@1:CIHM0ogKEICAgIDBhJ3kVQ%7C%7C?hl=en-US) — “5★ Called today and fifteen minutes my oil tank was full. Ill be using them for now on. Delivery guy was super friendly and nice too!” - Also offers HVAC / Heating & Cooling _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT214dE1VcGxhWFpQYTFOUGNESm1kV1Y0Y1dZd2VGRRAB!2m1!1s0x0:0x9961621e8ce3db6!3m1!1s2@1:CAIQACodChtycF9oOmxtMUplaXZPa1NPcDJmdWV4cWYweFE%7C%7C?hl=en-US) — “5★ We’ve been customers for almost 19 years, and the service has always been excellent. They’ve replaced two furnaces for us (in two differe…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2kxcmJUaEpWSEZSUjI5WFp5MDJka042TFZCMVpHYxAB!2m1!1s0x0:0x9961621e8ce3db6!3m1!1s2@1:CAIQACodChtycF9oOi1rbThJVHFRR29XZy02dkN6LVB1ZGc%7C%7C?hl=en-US) — “5★ Rick & crew are wonderful. We were having a lot of issues with our steam heating system last year (clanging, leaking, radiators not heati…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTURnNi02UklBEAE!2m1!1s0x0:0x9961621e8ce3db6!3m1!1s2@1:CIHM0ogKEICAgMDg6-6RIA%7C%7C?hl=en-US) — “5★ Recommend this company to the fullest,,, had an issue with my boiler and came out the same day to service it without even charging me ext…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURaNnB6bmV3EAE!2m1!1s0x0:0x9961621e8ce3db6!3m1!1s2@1:CIHM0ogKEICAgIDZ6pznew%7C%7C?hl=en-US) — “5★ Furnace was blowing dark smell and had an oil/gas smell. Shut the system down and made an appointment. When Dylan came he was extremely n…” ## License No license record has been checked yet for this contractor. ## Sources - [Better Business Bureau](https://www.bbb.org/us/ct/north-windham/profile/heating-contractors/potters-oil-service-inc-0111-64003359): Listed on this source - [Google](https://www.google.com/maps/search/?api=1&query=Potter's%20Oil%20Service&query_place_id=ChIJJ0_vnbdi5okRtj3O6CEWlgk): 4.3★ from 31 ratings - [Local News](https://fuelwonk.com/vendor/potters-oil-service/24171/06256): Listed on this source - [Official Website](https://www.pottersoilservice.com): 96 yrs in business · Self-reported profile and service details - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Potter's%20Oil%20Service&query_place_id=ChIJJ0_vnbdi5okRtj3O6CEWlgk): Listed on this source ## Mentions Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding. - “I've used both CNM in Mansfield and Potters in Chaplin.” — u/SwampHusky in r/Connecticut (2026-02-10) — https://www.reddit.com/r/Connecticut/comments/1r0xxbp/heating_oil/o4m1oz5/ ## Recent reviews - **5/5 · Google Reviews · Samantha Murdoch · 2026-02-25**: We’ve been customers for almost 19 years, and the service has always been excellent. They’ve replaced two furnaces for us (in two different homes), and they are always responsive when we have a heating issue or need quick oil delivery. We’ve never had any problems — customer service is consistently … - **5/5 · Google Reviews · Michael Jacobs · 2026-02-09**: Always there right away when there is a problem. Great company to work with. - **5/5 · Google Reviews · Sarah Fox · 2026-01-29**: Awesome customer service. Very responsive. Exceeded expectations in every way! - **5/5 · Google Reviews · B. Nina Forsey · 2026-01-28**: BETTER THANTHE BEST. They keep their word. No favoritism, fair, comparable rates. Give them a try - you will not regret it:) - **1/5 · Google Reviews · nicholas nunn · 2026-01-13**: Strongly wouldn’t recommend, very unprofessional customer service. Was an existing costumer until I was called a liar over the phone ,person couldn’t seem to fathom that using a wood-stove to heat your house and oil as a back up means you don’t go through a lot of oil. Very disgusted with the whole … - **1/5 · Google Reviews · Kaitlin bernier · 2026-01-13**: Will never do business with these kinds of people again. Canceled my account immediately and am going to different local oil company! Suggest you do the same! - **5/5 · Google Reviews · Sherry Perkins · 2025-10-20**: Rick & crew are wonderful. We were having a lot of issues with our steam heating system last year (clanging, leaking, radiators not heating). Our old provider kept making it worse and I had been with them for 24 years. I called Potters. Rick and a service tech came out and within five minutes had th… - **5/5 · Google Reviews · James Machie · 2025-10-19**: I was having issues with my furnace, while they had no obligation to do so, Potters Oil did me a solid on a replacement oil burner. Their oil delivery is also very reliable. One of the many reasons I've been a customer for 30+ years. - **5/5 · Google Reviews · Corey Knight · 2025-02-27**: Recommend this company to the fullest,,, had an issue with my boiler and came out the same day to service it without even charging me extra,Dillon the tech was the greatest guy ,went over every with me ,,,Keep Up The Great Work - **1/5 · Google Reviews · Boyd · 2025-01-24**: They don't like to be clear in their communication and will charge your card on file without your permission. They also won't ask how much fuel you want when ordering they'll just tell the driver to fill your tank. --- Data freshness: last scanned 2026-10-08T19:50:58.204Z. Cite as: Potter's Oil Service — Tavlee (https://tavlee.com/contractor/potter-s-oil-service-north-windham) Source: https://tavlee.com/contractor/potter-s-oil-service-north-windham ## Sitemap [Full site index](https://tavlee.com/sitemap.md)