--- title: "Precision Home Care" description: "A porch roof repair on a rental property ended in small claims court, according to a 2025 customer of Precision Home Care. That customer said they paid $83" doc_version: "2026-10-10" last_updated: "2026-10-10" --- # Precision Home Care **Trade:** Handyman · **Phone:** (413) 347-1864 · **Languages:** English **Rating: 2.2/5** (low confidence) — from 14 reviews across 5 sources. 64% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative. ## The honest read A porch roof repair on a rental property ended in small claims court, according to a 2025 customer of Precision Home Care. That customer said they paid $830 upfront for materials to repair two damaged porch roofs. The 2025 customer wrote that the company started a fire to clean up brush in the backyard, then said it would not return to complete the job and refused a refund. The same 2025 customer said the Massachusetts District Court in Pittsfield awarded them double damages, and that they had yet to be paid. In a 2022 review, a customer said home improvement work that was supposed to take 3 weeks was still not done 21 weeks later, with electrical, plumbing, trim work and taping never finished. That 2022 customer said they had to hire a plumber and electrician to finish and filed a complaint with the Massachusetts Office of Consumer Affairs and Business Regulations. A 2023 Thumbtack customer said a skim coating job on 4 rooms was still not completed in January and that they could not reach the contractor. A 2018 customer said a shower valve repair left the handle held in place by blocks, and that water left on twice caused a large water stain on the garage ceiling. A 2025 Google reviewer wrote: "Good skills but repeated no show." The work went better for others on Thumbtack, where the company holds 4.7 stars from 70 ratings and is listed as a Top Pro in 2019 and 2017; on Google it has 4.4 stars from 21 ratings. A 2021 customer said Jim gave an in-home estimate, started painting their condo the next day and finished on time, ahead of a showing to a potential buyer. That 2021 customer wrote that Heather, the office rep, provided ongoing communication about the status of the job. A 2020 customer said they concentrated on the repair rather than upselling a bigger solution. A 2017 customer said the company cleaned growth off a roof, fixed missing shingles, installed zinc flashing, removed tree branches and fixed some toilets. A 2016 customer described a 900 sf wraparound porch floor refinished from old paint to new stain. House cleaning shows up in its history too: in 2013, a customer said Heather worked around air conditioners left on the floor and unpacked boxes to clean a house that was not in good shape. A 2013 customer wrote that they moved things to clean under them and brought all of their own supplies. **Strengths:** - Condo painting — a 2021 customer said the work finished on time - Repair over upselling — a 2020 customer said they stuck to the repair - Cleaning under items — a 2013 customer said they moved things to clean **Concerns:** - Small claims award — a 2025 customer said a court awarded double damages - An unfinished remodel — a 2022 customer said work was undone after 21 weeks - An unfinished skim coat — a 2023 customer could not reach the contractor - A shower valve repair — a 2018 customer described a garage ceiling water stain - A no-show problem — a 2025 customer cited good skills but repeated no-shows ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - A 2025 customer said a porch roof repair was abandoned after a backyard fire, the deposit was not refunded, and a court in Pittsfield awarded double damages _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25OdVZITkpiVlpUYVZnd2VUTnVRbkF5VFhkdlRuYxAB!2m1!1s0x0:0x23050b3c444bd187!3m1!1s2@1:CAIQACodChtycF9oOnNuVHNJbVZTaVgweTNuQnAyTXdvTnc%7C%7C?hl=en-US) — “1★ Background We engaged Precision Home Care (not a registered company) James M. Wilkins and Heather L. Lindhardt of Lanesboro, MA as a cont…” - A 2022 customer said home improvement work meant to take 3 weeks was unfinished 21 weeks later _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQyZ0tEUW9RRRAB!2m1!1s0x0:0x23050b3c444bd187!3m1!1s2@1:CIHM0ogKEICAgID2gKDQoQE%7C%7C?hl=en-US) — “1★ Don't Hire Precision Home Care!!!I would give negative stars if possible. We do not want anyone else to go thru what we had to endure. H…” - A 2023 customer said a 4-room skim coating job was left incomplete and the contractor could not be reached _(confidence: medium)_ - [Thumbtack](https://www.thumbtack.com/ma/lanesborough/house-cleaning/precision-home-care/service/132371692199986222?spotlightWebMarkupEnabled=1) — “1★ I had a contract with this vendor to start a skim coating job on 4 rooms beginning on the 15th of October and ending the 28th of October.…” - A 2018 customer said a shower valve repair left a water stain on the garage ceiling _(confidence: medium)_ - [Thumbtack](https://www.thumbtack.com/ma/lanesborough/house-cleaning/precision-home-care/service/132371692199986222?spotlightWebMarkupEnabled=1) — “1★ Hired this company to fix a shower valve. After 3 days all I had to show for it was a hack job to my shower valve and shower handle being…” - A 2025 customer cited good skills but repeated no-shows _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21SUGFXZEVkVTlsYWpZNVNtOUdXR2h4VnpCRVUyYxAB!2m1!1s0x0:0x23050b3c444bd187!3m1!1s2@1:CAIQACodChtycF9oOmRPaWdEdU9lajY5Sm9GWGhxVzBEU2c%7C%7C?hl=en-US) — “1★ Good skills but repeated no show. Disappointing.” - A 2021 customer said condo painting started the next day and finished on time before a showing _(confidence: medium)_ - [Thumbtack](https://www.thumbtack.com/ma/lanesborough/house-cleaning/precision-home-care/service/132371692199986222?spotlightWebMarkupEnabled=1) — “5★ We needed last minute painting done on our condo which was being shown to a potential buyer in 4 days time. Jim provided an in home estim…” - A 2020 customer said the company focused on the repair rather than upselling _(confidence: medium)_ - [Thumbtack](https://www.thumbtack.com/ma/lanesborough/house-cleaning/precision-home-care/service/132371692199986222?spotlightWebMarkupEnabled=1) — “5★ They worked with me and assessed the job, and concentrated on the repair and not upselling me to a solution that was beyond a repair. Tha…” - A 2017 customer described roof growth cleaning, shingle repair, zinc flashing and toilet fixes _(confidence: medium)_ - [Thumbtack](https://www.thumbtack.com/ma/lanesborough/house-cleaning/precision-home-care/service/132371692199986222?spotlightWebMarkupEnabled=1) — “This company did a great job cleaning off growth from my roof,fixing missing shingles, installing zinc flashing, removing tree branches, and…” - A 2016 customer described a 900 sf porch floor refinished from paint to stain _(confidence: medium)_ - [Thumbtack](https://www.thumbtack.com/ma/lanesborough/house-cleaning/precision-home-care/service/132371692199986222?spotlightWebMarkupEnabled=1) — “Huge 900 sf wraparound porch floor refinished from old nasty paint to new beautiful stain, Precision Home Care did an magnificent job. Very …” - House cleaning described by 2013 customers _(confidence: medium)_ - [Thumbtack](https://www.thumbtack.com/ma/lanesborough/house-cleaning/precision-home-care/service/132371692199986222?spotlightWebMarkupEnabled=1) — “When I walked into my house from being gone all day........it looked and smelled WONDERFUL! The floors were shiny, the stove glistened. My h…” - [Thumbtack](https://www.thumbtack.com/ma/lanesborough/house-cleaning/precision-home-care/service/132371692199986222?spotlightWebMarkupEnabled=1) — “Precision Home Care did a great job. They dusted and cleaned the old fashioned way - actually moving things to clean under not going around …” - 4.7 stars from 70 ratings on Thumbtack _(confidence: high)_ - [Thumbtack](https://www.thumbtack.com/ma/lanesborough/house-cleaning/precision-home-care/service/132371692199986222?spotlightWebMarkupEnabled=1) — “Thumbtack: 4.7★ from 70 ratings” - 4.4 stars from 21 ratings on Google _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Precision%20Home%20Care&query_place_id=ChIJIwPxylqt4IkRh9FLRDwLBSM) — “Google: 4.4★ from 21 ratings” - Listed as a Thumbtack Top Pro in 2019 and 2017 _(confidence: high)_ - [Thumbtack](https://www.thumbtack.com/ma/lanesborough/house-cleaning/precision-home-care/service/132371692199986222?spotlightWebMarkupEnabled=1) — “Listed certification: Top Pro (2019, 2017)” - Specializes in Handyman _(confidence: medium)_ - [Thumbtack](https://www.thumbtack.com/ma/lanesborough/house-cleaning/precision-home-care/service/132371692199986222?spotlightWebMarkupEnabled=1) — “5★ They worked with me and assessed the job, and concentrated on the repair and not upselling me to a solution that was beyond a repair. Tha…” - [Thumbtack](https://www.thumbtack.com/ma/lanesborough/house-cleaning/precision-home-care/service/132371692199986222?spotlightWebMarkupEnabled=1) — “This company did a great job cleaning off growth from my roof,fixing missing shingles, installing zinc flashing, removing tree branches, and…” - Also offers House Painting _(confidence: medium)_ - [Thumbtack](https://www.thumbtack.com/ma/lanesborough/house-cleaning/precision-home-care/service/132371692199986222?spotlightWebMarkupEnabled=1) — “5★ We needed last minute painting done on our condo which was being shown to a potential buyer in 4 days time. Jim provided an in home estim…” - Also offers House Cleaning _(confidence: medium)_ - [Thumbtack](https://www.thumbtack.com/ma/lanesborough/house-cleaning/precision-home-care/service/132371692199986222?spotlightWebMarkupEnabled=1) — “When I walked into my house from being gone all day........it looked and smelled WONDERFUL! The floors were shiny, the stove glistened. My h…” - [Thumbtack](https://www.thumbtack.com/ma/lanesborough/house-cleaning/precision-home-care/service/132371692199986222?spotlightWebMarkupEnabled=1) — “Precision Home Care did a great job. They dusted and cleaned the old fashioned way - actually moving things to clean under not going around …” - Also offers Roofing _(confidence: low)_ - [Thumbtack](https://www.thumbtack.com/ma/lanesborough/house-cleaning/precision-home-care/service/132371692199986222?spotlightWebMarkupEnabled=1) — “This company did a great job cleaning off growth from my roof,fixing missing shingles, installing zinc flashing, removing tree branches, and…” ## License Status: **not_found** — verified against the official MA state registry, never self-reported. Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search ## Sources - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Precision%20Home%20Care&query_place_id=ChIJIwPxylqt4IkRh9FLRDwLBSM): Listed on this source - [Better Business Bureau](https://www.bbb.org/us/ma/lanesborough/profile/home-improvement/precision-home-care-0261-336740): Listed on this source - [Google](https://www.google.com/maps/search/?api=1&query=Precision%20Home%20Care&query_place_id=ChIJIwPxylqt4IkRh9FLRDwLBSM): 4.4★ from 21 ratings - [Thumbtack](https://www.thumbtack.com/ma/lanesborough/house-cleaning/precision-home-care/service/132371692199986222?spotlightWebMarkupEnabled=1): 4.7★ from 70 ratings - [Local News](https://www.mylivingchoice.com/property/precision-home-care): Listed on this source ## Recent reviews - **1/5 · Google Reviews · Mountain Girl · 2025-10-10**: Background We engaged Precision Home Care (not a registered company) James M. Wilkins and Heather L. Lindhardt of Lanesboro, MA as a contractor (HIC license expired 2023) to repair two damaged porch roofs on our rental property. A formal contract was signed with the company on July 10, and we paid $… - **1/5 · Google Reviews · MjD · 2025-08-07**: Good skills but repeated no show. Disappointing. - **5/5 · Google Reviews · misty assante · 2024-06-26**: Heather is an excellent and professional cleaner. She has such a positive attitude and treats Her employees fantastic. - **1/5 · Thumbtack · Scott B. · 2023-01-15**: I had a contract with this vendor to start a skim coating job on 4 rooms beginning on the 15th of October and ending the 28th of October. The job isn’t done and I cannot reach or get ahold of the contractor. When he did work it was never within the same week even though he was paid almost half of th… - **1/5 · Google Reviews · Mary Voghel · 2022-05-02**: Don't Hire Precision Home Care!!!I would give negative stars if possible. We do not want anyone else to go thru what we had to endure. Home improvement work started Dec. 8 was supposed to take 3 weeks; 21 weeks later project still not done. Finally, changed the locks so they did not have access an… - **5/5 · Thumbtack · Nikki t. · 2021-04-16**: Great job. They offered suggestions as well as explained what they were doing. Very happy with their work . - **5/5 · Thumbtack · Laurie D. · 2021-02-02**: We needed last minute painting done on our condo which was being shown to a potential buyer in 4 days time. Jim provided an in home estimate, prepared materials and was in our home the next day to begin work and finished on time! He is honest, reasonably priced, punctual, and a very good painter. Wh… - **5/5 · Thumbtack · Peter C. · 2020-10-25**: They worked with me and assessed the job, and concentrated on the repair and not upselling me to a solution that was beyond a repair. That was impressive and they gained my trust to do the repair and will be my first contact for the more ambitious project come spring. - **1/5 · Thumbtack · Ja h. · 2018-05-30**: Hired this company to fix a shower valve. After 3 days all I had to show for it was a hack job to my shower valve and shower handle being held in place by blocks as well as leaving the water on twice which resulted in a large water stain on the garage ceiling. They also left a saw blade and other de… - **5/5 · Thumbtack · Ja h. · 2018-03-31**: All around a great experience! Thanks! --- Data freshness: last scanned 2026-10-10T10:44:34.068Z. Cite as: Precision Home Care — Tavlee (https://tavlee.com/contractor/precision-home-care) Source: https://tavlee.com/contractor/precision-home-care ## Sitemap [Full site index](https://tavlee.com/sitemap.md)