# Prestige Heating & Cooling-HVAC Contractors **Trade:** HVAC / Heating & Cooling · **Address:** 15 McGrath Rd Unit 6, Methuen, MA 01844, USA · **Phone:** (978) 600-8764 · **Website:** https://prestigehc.net/?utm_source=google&utm_medium=organic&utm_campaign=gbp · **Languages:** English **Rating: 4.2/5** (high confidence) — from 106 reviews across 5 sources. 98% of sentiment-scored reviews read net-positive. Last 6 months: 10 reviews, 0 negative. ## The honest read Prestige Heating & Cooling is a Methuen shop built around one recurring job: pulling out an old system — a furnace, ductwork, or a whole house of separate zones — and putting in a heat pump or Mitsubishi mini-split setup instead. That's what the bulk of its 106 reviews since 2021 describe, and it shows in the numbers: a 4.9★ average across 136 Google ratings and a BBB A+ grade the company has held since 2017. The installs read as fast and tidy. One reviewer had five indoor heads and two outdoor compressors running in a single day, with the electrical finished the next. Another swapped a 40-year-old gas system for a new one in a day, with technicians back the next morning to check everything and install new carbon monoxide detectors. A homeowner who collected six competing quotes picked Prestige as the cheapest and said the heat pumps carried the house through a −15° stretch as the sole heat source. Emergency response is the other thing that keeps coming up. A reviewer called at 10:30am on the hottest day of the summer after four other companies didn't answer, and Prestige had a tech out within the hour. Another had a part ordered and a furnace running again the same morning after a no-heat call. The record runs deep — reviews stretch back to 2021 across five sources, and the same crew names (Curt, Ruben, Marshall, Kim, Ginelle) recur throughout, pointing to a stable core team rather than rotating subs. Not every job has gone as described. In one review, a customer said electrical work performed during a heat pump installation needed correcting the following spring. And in a December 2025 review, a customer whose full HVAC system the company had installed a year earlier said the boiler failed on a Saturday, and despite an earlier assurance to call anytime, every call that weekend went to voicemail with no return call. If you're weighing Prestige for a heat pump or mini-split conversion, the installs themselves have a strong, consistent record — ask specifically what after-hours support looks like once the job is done, since that's the one place a review described the company falling short. **Strengths:** - Heat pump installs — mini-splits done cleanly in a day or two - Fast emergency response — techs dispatched within hours of a no-heat call - BBB A+ — accredited since 2017 - Competitive pricing — cheapest of six quotes in one case **Concerns:** - Weekend no-heat emergency — calls went unreturned despite an anytime promise - Post-install rework — electrical issue found the spring after an install ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Frequently praised for same-day or next-morning response to no-heat and no-AC emergencies _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25RelRubzJZVzlzVG1SUU5VaFFjVXBuVVVKZmFYYxAB!2m1!1s0x0:0x3663e235b9ef88df!3m1!1s2@1:CAIQACodChtycF9oOnQzTno2YW9sTmRQNUhQcUpnUUJfaXc%7C%7C?hl=en-US) — “5★ Called in the morning came within 2 hours and got everything up and running very quickly. Replaced a part and deep cleaned the AC unit.” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pkUVVFMU1TbVJHY1cxTGJtbHJVRGN6YTBSbFgwRRAB!2m1!1s0x0:0x3663e235b9ef88df!3m1!1s2@1:CAIQACodChtycF9oOjdQUE1MSmRGcW1LbmlrUDcza0RlX0E%7C%7C?hl=en-US) — “5★ Called at 10:30am on the hottest day of the summer because our central air stopped working the night before. Had called 4 other companies…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURfb2M3eThnRRAB!2m1!1s0x0:0x3663e235b9ef88df!3m1!1s2@1:CIHM0ogKEICAgID_oc7y8gE%7C%7C?hl=en-US) — “5★ Extremely happy with this visit! Came out first thing in the morning for no heat. Had to order a part but they got it fast and installe…” - Reviewers describe clean, well-explained multi-day mini-split and ductless heat pump installations _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xZd1dtZGxNVVJJYlhWcU4wUnFVbEJoVDI1V1VFRRAB!2m1!1s0x0:0x3663e235b9ef88df!3m1!1s2@1:CAIQACodChtycF9oOlYwWmdlMURIbXVqN0RqUlBhT25WUEE%7C%7C?hl=en-US) — “5★ Very professional and personal - their team installed a 5-unit ductless heat pump system with two outdoor compressors in one day - electr…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25GNWFtZDNZWEJuUW1sM1NUUm1ZV05CTFRWc1gyYxAB!2m1!1s0x0:0x3663e235b9ef88df!3m1!1s2@1:CAIQACodChtycF9oOnF5amd3YXBnQml3STRmYWNBLTVsX2c%7C%7C?hl=en-US) — “5★ Prestige H&C is the very best! We could not be happier with their professionalism, expertise, timeliness, and above all their work produc…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNEMTlHdDVnRRAB!2m1!1s0x0:0x3663e235b9ef88df!3m1!1s2@1:CIHM0ogKEICAgICD19Gt5gE%7C%7C?hl=en-US) — “5★ They replaced our ~40 years old gas heating system under MassSave program. They are very professional, and friendly people. Very high-q…” - Chosen over competing bids on price in one case, with heat pumps handling extreme cold as sole heat source _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURwaXBLT3pRRRAB!2m1!1s0x0:0x3663e235b9ef88df!3m1!1s2@1:CIHM0ogKEICAgIDpipKOzQE%7C%7C?hl=en-US) — “5★ Prestige was great to work with. We got 6 quotes and they were the cheapest, and the quality of work was very good. Our heat pumps handle…” - BBB Accredited Business with an A+ grade since October 2017 _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/methuen/profile/heating-and-air-conditioning/prestige-heating-and-cooling-llc-0021-190025) — “Better Business Bureau grade: A+” - [Better Business Bureau](https://www.bbb.org/us/ma/methuen/profile/heating-and-air-conditioning/prestige-heating-and-cooling-llc-0021-190025) — “Better Business Bureau: accredited / certified / member” - [Better Business Bureau](https://www.bbb.org/us/ma/methuen/profile/heating-and-air-conditioning/prestige-heating-and-cooling-llc-0021-190025) — “Listed certification: BBB Accredited Business since 10/17/2017” - Google rating of 4.9 stars from 136 ratings _(confidence: high)_ - [Google](https://maps.google.com/?cid=3919224821123090655&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “Google: 4.9★ from 136 ratings” - A December 2025 review described a weekend boiler failure where calls to the company went unreturned all weekend despite an earlier assurance to reach out anytime _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21KSVVuWnhZbFpUUTFSUUxVSmZPVFZxVjJSd2NIYxAB!2m1!1s0x0:0x3663e235b9ef88df!3m1!1s2@1:CAIQACodChtycF9oOmJIUnZxYlZTQ1RQLUJfOTVqV2RwcHc%7C%7C?hl=en-US) — “2★ Prestige did an excellent job installing our full HVAC system in August 2024, and Curt told us we could reach out anytime if there was ev…” - One review described electrical work from a multi-unit heat pump installation that needed correction the following spring _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2kxeFdEWnNhMlZJYVRSeE1teGtkMnMyZG05Q2VIYxAB!2m1!1s0x0:0x3663e235b9ef88df!3m1!1s2@1:CAIQACodChtycF9oOi1xWDZsa2VIaTRxMmxkd2s2dm9CeHc%7C%7C?hl=en-US) — “5★ We were very pleased with the installation of two outdoor and 5 indoor Mitsubishi heat pump units in mid-Falll of last year. Unfortunatel…” - In a 2023 review, a customer said technicians left without completing a repair _(confidence: low)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNWdk5QSFJnEAE!2m1!1s0x0:0x3663e235b9ef88df!3m1!1s2@1:CIHM0ogKEICAgICVvNPHRg%7C%7C?hl=en-US) — “1★ Guy said my air fryer was an easy fix on the phone, showed up with two “employees in training” who took it upon themselves to cook their …” - Specializes in HVAC / Heating & Cooling _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s1V1RVaHZRVWhhUTBFMFNEVlpNa3BOVDFneE5rRRAB!2m1!1s0x0:0x3663e235b9ef88df!3m1!1s2@1:CAIQACodChtycF9oOk5WTUhvQUhaQ0E0SDVZMkpNT1gxNkE%7C%7C?hl=en-US) — “5★ Excellent experience with Prestige. They replaced two 29 year old systems (condenser, coil, furnace) in one day. I highly recommend the c…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t0WWRVTjBSbmx0YUZweVJqUlVSazB4WkcxVlNuYxAB!2m1!1s0x0:0x3663e235b9ef88df!3m1!1s2@1:CAIQACodChtycF9oOktYdUN0RnltaFpyRjRURk0xZG1VSnc%7C%7C?hl=en-US) — “5★ Prestige did a terrific job replacing our oil furnace with a new hybrid gas furnace and heat pump system, including significant ductwork …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xscWRtYzNhVkpaZW01dU1FODJNM3BJYURaMk1IYxAB!2m1!1s0x0:0x3663e235b9ef88df!3m1!1s2@1:CAIQACodChtycF9oOllqdmc3aVJZem5uME82M3pIaDZ2MHc%7C%7C?hl=en-US) — “5★ We had a great experience using Prestige to install a heat pump in our attic. From the initial estimate visit with Jimmy through the fina…” ## Ownership - Identifies as family-owned — the business's own statement, not independently verified. ## License Status: **not_found** — verified against the official MA state registry, never self-reported. Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page ## Sources - [Exa](https://prestigehc.net/heating-cooling-services-in-beverly-ma/): 0 web mentions across the open web (each linked to its source) - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Prestige%20Heating%20%26%20Cooling-HVAC%20Contractors&query_place_id=ChIJma3sh0io44kR34jvuTXiYzY): Listed on this source - [Google](https://www.google.com/maps/search/?api=1&query=Prestige%20Heating%20%26%20Cooling-HVAC%20Contractors&query_place_id=ChIJma3sh0io44kR34jvuTXiYzY): 4.9★ from 136 ratings - [Official Website](https://prestigehc.net): 9 yrs in business · Self-reported profile and service details - [Better Business Bureau](https://www.bbb.org/us/ma/methuen/profile/heating-and-air-conditioning/prestige-heating-and-cooling-llc-0021-190025): Listed on this source ## Mentions Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding. - “specialist that occasionally partners with NE Heat Pump Co. North of Boston, mostly” — u/based_papaya in r/boston (2025-06-05) — https://www.reddit.com/r/boston/comments/1l4a7xh/everything_i_know_about_28_heat_pump_hvac_ac/ ## Recent reviews - **5/5 · Google Reviews · Richard Torres · 2026-07-22**: Excellent experience with Prestige. They replaced two 29 year old systems (condenser, coil, furnace) in one day. I highly recommend the crew - Curt, Rueben, Marshall, Jordan, Brandon. They did great work! Also thanks to Jimmy (sales) on the ecobee smart thermostats recommendation - really like it! - **5/5 · Google Reviews · Beth S · 2026-07-20**: We were very pleased with the installation of two outdoor and 5 indoor Mitsubishi heat pump units in mid-Falll of last year. Unfortunately, in the Spring we found there were several issues with the electrical work that had been performed that required correction. The mark of a great company isn’t … - **5/5 · Google Reviews · pulkit gupta · 2026-06-19**: Had a fantastic experience with Prestige Heating and Cooling from start to finish. Marc came out to the estimate and was incredibly thorough - he walked me through everything clearly, answered all my questions, and made the whole process feel easy and transparent. No pressure, just straight talk and… - **5/5 · Google Reviews · Keith Arlotta · 2026-06-19**: Prestige did a terrific job replacing our oil furnace with a new hybrid gas furnace and heat pump system, including significant ductwork replacement, all at a fair price. The team was very knowledgeable and answered all my questions during the initial quote and walkthrough. Reuben and his crew did a… - **5/5 · Google Reviews · Buddy Bernard · 2026-06-16**: Very professional and personal - their team installed a 5-unit ductless heat pump system with two outdoor compressors in one day - electrical completed the next day. I can’t recommend them highly enough. - **5/5 · Google Reviews · Bobby Cole · 2026-05-28**: Called in the morning came within 2 hours and got everything up and running very quickly. Replaced a part and deep cleaned the AC unit. - **5/5 · Google Reviews · Alison Doerr · 2026-05-23**: Highly recommend Prestige HeatingandCooling! The entire experience was excellent from start to finish. Everyone was professional, responsive, and kind, and the installation team did a fantastic job. They were respectful of our home, explained everything clearly, and made the process easy and stress-… - **5/5 · Google Reviews · Chandra Lawrence · 2026-05-19**: Prestige Heating and Cooling is a great company to work with, they work together as a team to get the hard work done right. They did a giveaway to a veteran in need and my father won, they changed out our water heater, and it’s running beautifully. Would 10/10 recommend Prestige for any HVAC job you… - **5/5 · Google Reviews · J McM · 2026-05-18**: Marc, Elias, Danny, Kim, and the crew were fantastic! Loving my new minisplit system-just in time for this heat. - **5/5 · Google Reviews · Paul Fernandes · 2026-03-25**: Showed up on time and prompt every morning. Couldn't ask for a better contractor to welcome inside our home. --- Data freshness: last scanned 2026-07-29T16:49:28.650Z. Cite as: Prestige Heating & Cooling-HVAC Contractors — Tavlee (https://tavlee.com/contractor/prestige-heating-and-cooling-hvac-contractors-methuen) Source: https://tavlee.com/contractor/prestige-heating-and-cooling-hvac-contractors-methuen