# Prevett Oil

**Trade:** HVAC / Heating & Cooling · **Address:** East St, Westwood, MA 02090 · **Phone:** (781) 326-7451 · **Website:** https://prevettoil.com/air-conditioning/ac-equipment-installation/ · **Languages:** English

**Rating: 1.9/5** (medium confidence) — from 10 reviews across 6 sources.
30% of sentiment-scored reviews read net-positive. Last 6 months: 3 reviews, 2 negative.

## The honest read

Prevett Oil has delivered heating oil, propane, and diesel out of Westwood since 1953, and the company says it's still family-run today. It's built for the fuel-delivery call as much as the furnace repair — its BBB listing covers heating oil and diesel delivery alongside AC and heating equipment installation and maintenance, and it says it covers a wide stretch of towns around Norfolk County, from Dedham and Canton out to Franklin and Medway.

BBB gives it an A+ and lists it as accredited since 2002, but the picture on Google is rockier: ratings there average 2.5 out of 5 from 11 reviews, and two complaints keep recurring in 2023, 2025, and 2026. One is driver conduct — a 2026 reviewer said a truck was clocked well over 100 mph on Route 95, and a 2023 reviewer said they reported a driver to the state police. The other is the phone: 2026 reviewers describe staff as rude or combative, including one delivery-fee dispute that got heated and another where a caller said staff first took a card payment, then claimed none was received and threatened legal action. A March 2026 review recalled a much older episode — years earlier, the company reportedly turned away a customer's mother because she could pay only $50 toward a $100 delivery minimum.

The technical side reads better. An August 2026 review called the service reliable and well organized, and in a January 2025 review a customer credited a technician named Blake with tracking down a failed motor for an aging air handler instead of pushing a full replacement. A January 2024 review from a five-year customer described the company responding when their furnace stopped working outside normal business hours while they were away.

Worth confirming before booking: the company's Massachusetts HVAC license, checked against the state registry, has expired, so ask directly about current licensing and insurance. And given how often driver behavior and phone manner come up in recent reviews, it's worth asking who you'd actually be dealing with on both ends of a delivery.

For an established Norfolk County oil account, the underlying repair work has real defenders — but the customer-facing side has drawn enough recent, specific complaints that it's worth going in with eyes open.

**Strengths:**
- Long-running operation — family-owned heating oil and HVAC business since 1953
- Honest fix — a technician sourced a failed part rather than a full replacement

**Concerns:**
- HVAC license — state registry shows the license has expired
- Driver conduct — reviewers describe aggressive, unsafe driving by delivery trucks
- Phone manner — several reviewers call staff rude or combative on calls

**Where sources disagree:**
- BBB rates the company A+ and accredited since 2002, while Google reviews from 2023-2026 average 2.5 stars with several complaints about driver conduct and phone service.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Family-owned and operated since 1953, based in Westwood and serving Norfolk County. _(confidence: medium)_
  - [Official Website](https://prevettoil.com) — “Prevett Oil is a family-owned heating oil, propane, diesel fuel, and HVAC service and delivery company based in Westwood, MA, serving Norfol…”
  - [Official Website](https://prevettoil.com) — “Company history (self-reported): Owned and operated by the Prevett family since 1953.”
  - [Official Website](https://prevettoil.com) — “Ownership (self-reported): Family-owned and operated since 1953”
  - [Official Website](https://prevettoil.com) — “Stated ownership (self-reported): Family-owned”
- Better Business Bureau accredited with an A+ rating since 2002. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/westwood/profile/fuel-oil/prevett-oil-company-inc-0021-40648) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/westwood/profile/fuel-oil/prevett-oil-company-inc-0021-40648) — “Better Business Bureau: accredited / certified / member”
  - [Better Business Bureau](https://www.bbb.org/us/ma/westwood/profile/fuel-oil/prevett-oil-company-inc-0021-40648) — “BBB profile for Prevett Oil Company, Inc. (Westwood, MA; President Buddy Prevett): BBB-accredited since 2002 with an A+ rating, in business …”
- Better Business Bureau lists AC equipment installation and maintenance, heating equipment installation and maintenance, and heating oil and diesel delivery among its services. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/westwood/profile/fuel-oil/prevett-oil-company-inc-0021-40648) — “Services offered (Better Business Bureau): A/C Equipment Installation, A/C Equipment Maintenance, Air Conditioning Repairs, Commercial Diese…”
- Its Massachusetts HVAC (sheet metal) registration, verified against the state registry, has expired. _(confidence: high)_
  - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA hvac license 287-SM-B registry-verified expired — registry holder of record: Prevett Oil Co Inc”
- In a January 2025 review, a customer said a technician, Blake, located a failed motor part for an aging air handler instead of pushing a full replacement. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUNBa3VtMXdnRRAB!2m1!1s0x0:0xa4246bebfdc46176!3m1!1s2@1:CIHM0ogKEICAgMCAkum1wgE%7C%7C?hl=en) — “5★ Honesty and integrity. I wish I could rate this company 10 stars. Earlier in the season we had a heating issue on an older air blower. In…”
- In a January 2024 review, a five-year customer described the company responding when their furnace stopped working outside normal business hours while they were away. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNOdTRPeTVnRRAB!2m1!1s0x0:0xa4246bebfdc46176!3m1!1s2@1:CIHM0ogKEICAgICNu4Oy5gE%7C%7C?hl=en) — “5★ I've been using Prevett for Heating Oil and Maintenance for 5 years.  They are always responsive and very professional and user-friendly.…”
- From 2023 to 2026, multiple reviewers describe delivery drivers driving aggressively or unsafely, including one report made to the state police. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2taeE1XWlhOa3hrYjFsWVVrRlNVa1JQUVVrd1QxRRAB!2m1!1s0x0:0xa4246bebfdc46176!3m1!1s2@1:CAIQACodChtycF9oOkZxMWZXNkxkb1lYUkFSUkRPQUkwT1E%7C%7C?hl=en) — “1★ Whoever from this company was just driving on 95 South, you're going to kill someone.  Driving over 100 mph, and swerving between isn't g…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURmMkw3aHFRRRAB!2m1!1s0x0:0xa4246bebfdc46176!3m1!1s2@1:CIHM0ogKEICAgIDf2L7hqQE%7C%7C?hl=en) — “1★ This is the second time I’ve been cut off and aggressively yelled at by prevett drivers. If you want business from the local community it…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNCbDVXaF9BRRAB!2m1!1s0x0:0xa4246bebfdc46176!3m1!1s2@1:CIHM0ogKEICAgICBl5Wh_AE%7C%7C?hl=en) — “1★ This driver is just insane. I just have no words for this. Absolutely a danger on the road. Called the company to report the driver and t…”
- In 2026, several reviewers describe phone staff as rude or combative, including one heated delivery-fee dispute and one where a caller said staff claimed a card payment was never received and threatened legal action. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21kTVZ6UjVOaTFRTFVWRk9VZDNlVzh4YUhwR2RHYxAB!2m1!1s0x0:0xa4246bebfdc46176!3m1!1s2@1:CAIQACodChtycF9oOmdMVzR5Ni1QLUVFOUd3eW8xaHpGdGc%7C%7C?hl=en) — “1★ The worst nasty customer service ever.. We have been using Prevett for over 30 years. Today I called after noticing I was very low on oil…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21GRlRVdGpNa2xCWm14bVRWUnVlRGhpZUhkelpFRRAB!2m1!1s0x0:0xa4246bebfdc46176!3m1!1s2@1:CAIQACodChtycF9oOmFFTUtjMklBZmxmTVRueDhieHdzZEE%7C%7C?hl=en) — “1★ Lady on the phone all she does is yell at a PAYING CUSTOMER. Takes your card information on the phone and then claims there’s no payment …”
- A March 2026 review recalled a decades-old episode in which the company reportedly declined to deliver oil to a customer's mother because she could pay only $50 toward a $100 minimum. _(confidence: low)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21adGFVWmtVRVo1VkMwMVJrRTBZa2c1U2xwaVpFRRAB!2m1!1s0x0:0xa4246bebfdc46176!3m1!1s2@1:CAIQACodChtycF9oOmZtaUZkUEZ5VC01RkE0Ykg5SlpiZEE%7C%7C?hl=en) — “2★ I know this was many years ago, but this particular experience has always stuck with me. This company refused service to my mother when I…”
- Google shows a 2.5-star average from 11 ratings, with recent reviews split between praise for technical repairs and complaints about driver conduct and phone service. _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Prevett%20Oil%20Co%2CInc.&query_place_id=ChIJRdFe491_44kRdmHE_etrJKQ) — “Google: 2.5★ from 11 ratings”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tGVlYxWjRWV1l3U0ZFMFdXTmlSbmxEV0Zwc2MwRRAB!2m1!1s0x0:0xa4246bebfdc46176!3m1!1s2@1:CAIQACodChtycF9oOkFVV1Z4VWYwSFE0WWNiRnlDWFpsc0E%7C%7C?hl=en) — “4★ Prevett Oil Co,Inc. is a reliable local heating oil supplier with straightforward service and clear communication. The overall process fe…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2taeE1XWlhOa3hrYjFsWVVrRlNVa1JQUVVrd1QxRRAB!2m1!1s0x0:0xa4246bebfdc46176!3m1!1s2@1:CAIQACodChtycF9oOkZxMWZXNkxkb1lYUkFSUkRPQUkwT1E%7C%7C?hl=en) — “1★ Whoever from this company was just driving on 95 South, you're going to kill someone.  Driving over 100 mph, and swerving between isn't g…”
- Heating oil, diesel, and propane delivery across Norfolk County. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/westwood/profile/fuel-oil/prevett-oil-company-inc-0021-40648) — “Services offered (Better Business Bureau): A/C Equipment Installation, A/C Equipment Maintenance, Air Conditioning Repairs, Commercial Diese…”
  - [Official Website](https://prevettoil.com) — “Prevett Oil is a family-owned heating oil, propane, diesel fuel, and HVAC service and delivery company based in Westwood, MA, serving Norfol…”
- AC and heating equipment installation and maintenance alongside its fuel-delivery business. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUNBa3VtMXdnRRAB!2m1!1s0x0:0xa4246bebfdc46176!3m1!1s2@1:CIHM0ogKEICAgMCAkum1wgE%7C%7C?hl=en) — “5★ Honesty and integrity. I wish I could rate this company 10 stars. Earlier in the season we had a heating issue on an older air blower. In…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/westwood/profile/fuel-oil/prevett-oil-company-inc-0021-40648) — “Services offered (Better Business Bureau): A/C Equipment Installation, A/C Equipment Maintenance, Air Conditioning Repairs, Commercial Diese…”
- Specializes in HVAC / Heating & Cooling _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUNBa3VtMXdnRRAB!2m1!1s0x0:0xa4246bebfdc46176!3m1!1s2@1:CIHM0ogKEICAgMCAkum1wgE%7C%7C?hl=en) — “5★ Honesty and integrity. I wish I could rate this company 10 stars. Earlier in the season we had a heating issue on an older air blower. In…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNOdTRPeTVnRRAB!2m1!1s0x0:0xa4246bebfdc46176!3m1!1s2@1:CIHM0ogKEICAgICNu4Oy5gE%7C%7C?hl=en) — “5★ I've been using Prevett for Heating Oil and Maintenance for 5 years.  They are always responsive and very professional and user-friendly.…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/westwood/profile/fuel-oil/prevett-oil-company-inc-0021-40648) — “Services offered (Better Business Bureau): A/C Equipment Installation, A/C Equipment Maintenance, Air Conditioning Repairs, Commercial Diese…”
  - [Official Website](https://prevettoil.com) — “Prevett Oil is a family-owned heating oil, propane, diesel fuel, and HVAC service and delivery company based in Westwood, MA, serving Norfol…”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **expired** (#287-SM-B, hvac) — verified against the official MA state registry on 2026-09-08, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [BuildZoom](https://www.buildzoom.com/contractor/prevett-oil-co-inc): Listed on this source
- [Exa](https://patch.com/massachusetts/westwood/public-hearing-for-prevett-oil-cancelled-rescheduled-for-aug-10): 2 web mentions across the open web (each linked to its source)
- [Google](https://www.google.com/maps/search/?api=1&query=Prevett%20Oil&query_place_id=ChIJRdFe491_44kRdmHE_etrJKQ): 2.5★ from 11 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Prevett%20Oil&query_place_id=ChIJRdFe491_44kRdmHE_etrJKQ): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/westwood/profile/fuel-oil/prevett-oil-company-inc-0021-40648): Listed on this source
- [Official Website](https://prevettoil.com): Self-reported profile and service details

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “Public Hearing for Prevett Oil Cancelled, Rescheduled for Aug. ... 10 | Westwood, MA Patch ... # Public Hearing for Prevett Oil Cancelled, Rescheduled for Aug. 10 ... ## Due to personal reasons, the W…” — patch.com (2010-08-04) — https://patch.com/massachusetts/westwood/public-hearing-for-prevett-oil-cancelled-rescheduled-for-aug-10
- “The Westwood Planning Board will hold an open hearing Tuesday night to discuss and potentially approve the construction of a garage at a local business on East Street.” — patch.com (2010-08-02) — https://patch.com/massachusetts/westwood/westwood-planning-board-to-consider-construction-of-p39f3a6cf51

## Recent reviews

- **4/5 · Google Reviews · Nolan Pierce · 2026-08-24**: Prevett Oil Co,Inc. is a reliable local heating oil supplier with straightforward service and clear communication. The overall process feels professional and well organized.
- **1/5 · Google Reviews · Kelly Duclos · 2026-07-02**: Whoever from this company was just driving on 95 South, you're going to kill someone.  Driving over 100 mph, and swerving between isn't going to end well. Nothing can be that much of a rush.
- **2/5 · Google Reviews · Nicole Precourt · 2026-03-26**: I know this was many years ago, but this particular experience has always stuck with me. This company refused service to my mother when I was really little because she only had $50 for oil and they told her point blank they would not come out for less than $100. It was a very tough winter and I will…
- **1/5 · Google Reviews · sharifahl · 2026-02-11**: The worst nasty customer service ever.. We have been using Prevett for over 30 years. Today I called after noticing I was very low on oil to see if I can get a delivery. The lady on the phone was so rude telling me I would have to pay a delivery fee of $150 because I called them on Wednesday and the…
- **1/5 · Google Reviews · Princess I · 2026-01-13**: Lady on the phone all she does is yell at a PAYING CUSTOMER. Takes your card information on the phone and then claims there’s no payment and threatens with an attorney. No professionalism at all. DO NOT USE THIS COMPANY. Horrible business and hire new phone operators who do not hate their job! If yo…
- **5/5 · Google Reviews · Nikitas Tsoukales (Nikitas) · 2025-01-30**: Honesty and integrity. I wish I could rate this company 10 stars. Earlier in the season we had a heating issue on an older air blower. Instead of trying to convince us to replace the entire air handler our technician Blake put in the work to locate the motor for our existing air handler savings us t…
- **1/5 · Google Reviews · Avery · 2025-01-03**: This is the second time I’ve been cut off and aggressively yelled at by prevett drivers. If you want business from the local community it’s probably best not to fight with them outside your business in branded car. Would hate to have soemthing go wrong with their services and screaming be their resp…
- **5/5 · Google Reviews · Dan F. · 2024-01-18**: I've been using Prevett for Heating Oil and Maintenance for 5 years.  They are always responsive and very professional and user-friendly.  Recently while I was out of town our furnace stopped working outside of normal business hours leaving my wife and kids in the cold, and with no hot water.  I cal…
- **1/5 · Google Reviews · Patrick D · 2023-08-31**: DO NOT USE THIS COMPANY
- **1/5 · Google Reviews · Hiram Hinojosa · 2023-01-06**: This driver is just insane. I just have no words for this. Absolutely a danger on the road. Called the company to report the driver and they screamed at me back. Had to make a report to the State Police

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Data freshness: last scanned 2026-09-08T23:35:18.675Z.
Cite as: Prevett Oil — Tavlee (https://tavlee.com/contractor/prevett-oil-westwood)
Source: https://tavlee.com/contractor/prevett-oil-westwood