--- title: "Prime Energy Services LLC" description: "Prime Energy Services LLC says on its website that it has spent over 20 years helping homeowners and businesses maintain, repair and optimize solar energy " doc_version: "2026-10-16" last_updated: "2026-10-16" --- # Prime Energy Services LLC **Trade:** HVAC / Heating & Cooling · **Address:** 25 Eastern Steel Rd, Milford, CT 06460 · **Phone:** (203) 408-2440 · **Website:** https://primeenergyservice.com/ · **Languages:** English **Rating: 3.3/5** (medium confidence) — from 46 reviews across 7 sources. 87% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative. ## The honest read Prime Energy Services LLC says on its website that it has spent over 20 years helping homeowners and businesses maintain, repair and optimize solar energy systems throughout Connecticut. Its Google rating stands at 4.6 stars from 89 ratings. A 2022 customer said the panels and other equipment went up in under two days, and that Shawn Roby's team crafted a custom financing solution for the rooftop project. In a 2022 review, a customer said CEO Shawn Roby showed up in person and got up on the roof to inspect the job himself. A 2024 reviewer who needed a roof replacement because of leaks said the new roof went on in two days and the solar reinstallation was done shortly after. A 2024 customer whose solar was installed in 2022 said half of the units later stopped working, and that within a few days a tech came out and had them fixed. A 2025 customer said the 10-year warranty turned out to be worthless, that months after the first call the company only came out to shut the system off, citing safety concerns, and that the matter was reported to the manufacturer, BBB, Attorney General and DCP. A 2022 customer said a promised reimbursement on the light bill never happened and described two failed inspections. A 2023 customer said scheduled home visits never took place. A 2022 customer said the company estimated 90k when other companies were estimating 30k. **Strengths:** - Panel repair — a 2024 customer said a tech fixed panels within days - Roof and solar — a 2024 reviewer said the new roof took two days - Quick install — a 2022 customer said panels went up in under two days **Concerns:** - Warranty dispute — a 2025 customer said the 10-year warranty was worthless - High estimate — a 2022 customer was quoted 90k versus 30k elsewhere - Missed home visits — a 2023 customer said scheduled visits never happened ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - 4.6 stars on Google from 89 ratings _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Prime%20Energy%20Services%20LLC&query_place_id=ChIJubqByhh16IkR1tpMFNuMncU) — “Google: 4.6★ from 89 ratings” - Says it has worked on solar energy systems throughout Connecticut for over 20 years _(confidence: medium)_ - [Official Website](https://primeenergyservice.com) — “About (self-reported, verbatim): For over 20 years, we've helped homeowners and businesses maintain, repair, and optimize solar energy syste…” - [Official Website](https://primeenergyservice.com) — “Self-reported 20 years in business” - A 2022 customer said the panels and equipment were installed in under two days _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNCaW9TRElBEAE!2m1!1s0x0:0xc59d8cdb144cdad6!3m1!1s2@1:CIHM0ogKEICAgICBioSDIA%7C%7C?hl=en-US) — “5★ Shawn Roby and his team are eminent professionals who understand the unique features of Connecticut's solar incentive program for homeown…” - A 2024 customer said a tech came out within a few days and fixed panels that had stopped working _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNMeVl2Y1p3EAE!2m1!1s0x0:0xc59d8cdb144cdad6!3m1!1s2@1:CIHM0ogKEICAgICLyYvcZw%7C%7C?hl=en-US) — “5★ I installed solar on my home in 2022. The installation was smooth, efficient, and very well done. HOWEVER, what I am really impressed by …” - A 2024 reviewer described a roof replacement done in two days, followed by solar reinstallation _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURqcU95aXlBRRAB!2m1!1s0x0:0xc59d8cdb144cdad6!3m1!1s2@1:CIHM0ogKEICAgIDjqOyiyAE%7C%7C?hl=en-US) — “5★ I needed a roof replacement due to leaks, but I also had existing solar panels from another company that is no longer in business. I cont…” - A 2025 customer said the 10-year warranty turned out to be worthless and the system was shut off _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tsTGJtVmFSbkY2TFRKWFNGWllOa1oyT1dKeWNXYxAB!2m1!1s0x0:0xc59d8cdb144cdad6!3m1!1s2@1:CAIQACodChtycF9oOklLbmVaRnF6LTJXSFZYNkZ2OWJycWc%7C%7C?hl=en-US) — “1★ Great Sales Pitch, But No Service or Accountability I signed up with high hopes, but the 10-year warranty turned out to be worthless. De…” - A 2022 customer said a promised light-bill reimbursement never happened, after two failed inspections _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN1ekl1YjZnRRAB!2m1!1s0x0:0xc59d8cdb144cdad6!3m1!1s2@1:CIHM0ogKEICAgICuzIub6gE%7C%7C?hl=en-US) — “1★ At first it was all great they sold us with a speech and would offer us a lot of benefits and guaranteed us to get reimbursed for our lig…” - A 2022 customer said the company estimated 90k when others estimated 30k _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURXcmZhZHdBRRAB!2m1!1s0x0:0xc59d8cdb144cdad6!3m1!1s2@1:CIHM0ogKEICAgIDWrfadwAE%7C%7C?hl=en-US) — “1★ They gave us an estimate of 90k when other companies are giving us estimates of 30k. Very unreliable. If you dont do your research, they …” - A 2023 customer said scheduled home visits never took place _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURocnZydVNnEAE!2m1!1s0x0:0xc59d8cdb144cdad6!3m1!1s2@1:CIHM0ogKEICAgIDhrvruSg%7C%7C?hl=en-US) — “1★ This company provides a poor service, upon review of my family house they used a Google maps image that is probably 10 or more years old …” - Specializes in Solar Installation _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNMeVl2Y1p3EAE!2m1!1s0x0:0xc59d8cdb144cdad6!3m1!1s2@1:CIHM0ogKEICAgICLyYvcZw%7C%7C?hl=en-US) — “5★ I installed solar on my home in 2022. The installation was smooth, efficient, and very well done. HOWEVER, what I am really impressed by …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNCaW9TRElBEAE!2m1!1s0x0:0xc59d8cdb144cdad6!3m1!1s2@1:CIHM0ogKEICAgICBioSDIA%7C%7C?hl=en-US) — “5★ Shawn Roby and his team are eminent professionals who understand the unique features of Connecticut's solar incentive program for homeown…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURlNjVqR1J3EAE!2m1!1s0x0:0xc59d8cdb144cdad6!3m1!1s2@1:CIHM0ogKEICAgIDe65jGRw%7C%7C?hl=en-US) — “5★ I converted to solar power with Prime Energy, and I couldn't be more happy! I sat with several companies and none of them could offer a b…” - [Official Website](https://primeenergyservice.com) — “About (self-reported, verbatim): For over 20 years, we've helped homeowners and businesses maintain, repair, and optimize solar energy syste…” - Also offers HVAC / Heating & Cooling _(confidence: low)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURlc3RyNmd3RRAB!2m1!1s0x0:0xc59d8cdb144cdad6!3m1!1s2@1:CIHM0ogKEICAgIDestr6gwE%7C%7C?hl=en-US) — “5★ I recently bought a house that needed AC and solar. Prime was there to take care of us. The process was streamlined, and the rep was very…” - Also offers Roofing _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURqcU95aXlBRRAB!2m1!1s0x0:0xc59d8cdb144cdad6!3m1!1s2@1:CIHM0ogKEICAgIDjqOyiyAE%7C%7C?hl=en-US) — “5★ I needed a roof replacement due to leaks, but I also had existing solar panels from another company that is no longer in business. I cont…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR1b1p2QXhBRRAB!2m1!1s0x0:0xc59d8cdb144cdad6!3m1!1s2@1:CIHM0ogKEICAgIDuoZvAxAE%7C%7C?hl=en-US) — “5★ Very professional,.The crew was here on time, kept everything around the house protected and clean. Roof looks great. Wife and I are supe…” ## License Status: **not_found** — verified against the official CT state registry, never self-reported. Re-check at the official registry: https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx ## Sources - [Reddit](https://www.reddit.com/r/StockTitan/comments/1t5ohnk/ugi_ugi_energy_services_and_prime_data_centers/): 0 community mentions discussing this business - [Google](https://www.google.com/maps/search/?api=1&query=Prime%20Energy%20Services%20LLC&query_place_id=ChIJubqByhh16IkR1tpMFNuMncU): 4.6★ from 89 ratings - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Prime%20Energy%20Services%20LLC&query_place_id=ChIJubqByhh16IkR1tpMFNuMncU): Listed on this source - [Better Business Bureau](https://www.bbb.org/us/ct/milford/profile/solar-energy-contractors/prime-energy-solar-0111-87136642): Listed on this source - [Official Website](https://primeenergyservice.com): 20 yrs in business · Self-reported profile and service details - [Local News](https://www.prweb.com/releases/Strategic_Benefits_and_Technological_Synergies_Drive_Oso_Development_Partners_Merger_with_Prime_Energy_Services/prweb17498745.htm): Listed on this source - [Procore Construction Network](https://network.procore.com/p/prime-energy-solar-milford): Listed on this source ## Recent reviews - **1/5 · Google Reviews · mary “Maryh20” h20 · 2025-09-03**: Great Sales Pitch, But No Service or Accountability I signed up with high hopes, but the 10-year warranty turned out to be worthless. Despite repeated requests, they have never provided an inspection report. Instead, they’ve shifted blame multiple times—first to my siding company, then power washer… - **5/5 · Google Reviews · Tim Carrano · 2025-06-28**: I definitely recommend Prime Energy Solar! I have always been skeptical about getting solar since I was receiving at least 1 call a day from companies trying to sell it to me. It almost seemed like a scam. After I got my electric bill last August I had had enough. I called a few friends of mine to s… - **5/5 · Google Reviews · James O'Malley · 2025-06-27**: The owner Shawn was amazing during the entire process. He came out and designed a PV system that met our needs. The installation team was speedy and respectful of our home. We did have a slight issue with the system shortly after it was turned on, but the installation team came out quickly to resolv… - **5/5 · Google Reviews · Charles K · 2025-06-06**: My friend Doug Wade works there and I knew I had a trusted person looking out for us, as there have been so many solar companies that have come and gone. Mike Gallagher worked with Doug to see the whole process through to the end. Excellent experience, communication superb and price was fair for wha… - **1/5 · Google Reviews · Ian Dane · 2025-03-14**: After reasearching the other solar systems and companies in Connecticut I decided not to use Prime because they are not a good value or reputable. They prefer to sell you "required" roofing (age and materials) for which they use use subcontractors for so when issues arise....you are on your own. The… - **5/5 · Google Reviews · Merari Antunez · 2025-01-15**: I had an outstanding experience with Prime Energy Solar when they installed the solar panels at my home. From start to finish, their team was incredibly professional and thorough. They took the time to explain the entire process, addressing all my questions and ensuring I fully understood each step.… - **5/5 · Google Reviews · Jordan True · 2024-06-20**: I installed solar on my home in 2022. The installation was smooth, efficient, and very well done. HOWEVER, what I am really impressed by is the customer service. I had and issue with my solar panels in June of 2024 and half of my units were not working. I called prime and within a few days they had … - **5/5 · Google Reviews · Garcia K · 2024-04-28**: I needed a roof replacement due to leaks, but I also had existing solar panels from another company that is no longer in business. I contacted Prime Solar, and from the beginning, Shawn was on top of it. The team was on time and extremely professional. I had a beautiful new roof in two days, and the… - **5/5 · Google Reviews · Christina Humphries · 2024-03-09**: Although I was very skeptical to install solar, I'm so glad I did. My electric bill has been zero dollars. Prime solar is timely and efficient. Everything that was promised was delivered. I especially am in love with the heat pump. The installation went smoothly, the team was great. I highly recomm… - **5/5 · Google Reviews · Scott Goldsmith · 2024-01-22**: Everything that was presented in the deal was delivered and installed with top tier professionalism. End product looks great and the app that came with it shows daily solar harvesting. Would definitely recommend this company to friends and family. I also recommend owning over leasing. One of the Bes… --- Data freshness: last scanned 2026-10-13T07:35:58.244Z. Cite as: Prime Energy Services LLC — Tavlee (https://tavlee.com/contractor/prime-energy-services-llc-milford) Source: https://tavlee.com/contractor/prime-energy-services-llc-milford ## Sitemap [Full site index](https://tavlee.com/sitemap.md)