# Prime Glass and Mirror

**Trade:** Specialty Services · **Address:** 60 Arsenal St, Watertown, MA 02472 · **Phone:** (617) 924-9050 · **Website:** http://prime-glass.com/ · **Languages:** English

**Rating: 2.8/5** (medium confidence) — from 8 reviews across 6 sources.
75% of sentiment-scored reviews read net-positive. Last 6 months: 1 reviews, 0 negative.

## The honest read

Prime Glass and Mirror is a Watertown, MA glass shop at 60 Arsenal St — the kind of place people call for a cracked window pane, a shower door that's started to stick, or a mirror that needs replacing. The company's own site says it's been at this 25 years; BBB records put the figure at 24. Reviewers name the owner, Larry, directly, describing him fielding calls and sending out his own techs.

The most recent review, from August 2026, describes Larry sending "his top tech" Levy to fix a shifting glass shower door — the reviewer called it "an expert, imaginative fix" and said the cost was a great value for how complicated the job was. That kind of quick turnaround shows up again and again in the record: in an October 2025 review, a broken glass pane was fixed "the next day and for cheap"; in a July 2025 review, a single-paned window was replaced within a day of a call; and in a 2021 review, a broken mirror on an old door was repaired "super-fast" with the surrounding molding kept intact.

Two other reviews tell a rougher story about pricing and communication. In a November 2025 review, a customer said having a shower glass panel removed and reinstalled cost $900 for about four hours of labor — well above the $225 they'd paid for a similar tune-up before — and called the charge excessive. In an October 2022 review, another customer described a four-week wait just to get a price on a sheet of glass and called the phone experience rude, adding that a competitor cut the same piece in three hours with pricing on the spot. The company's Massachusetts home improvement contractor registration, number 122942, is also registry-verified but currently expired.

Prime Glass and Mirror is the kind of shop worth calling for a straightforward glass repair or a tricky shower door fix — the reviews that go into detail describe real technical skill. Before a bigger job, it's worth asking for pricing in writing upfront and confirming the status of that HIC registration.

**Strengths:**
- Named technician trust — reviewers credit Larry and tech Levy for skilled fixes
- Fast turnaround — glass repairs completed next-day or same-day repeatedly
- Shower door expertise — praised for an inventive fix on a shifting door

**Concerns:**
- Pricing disputes — two reviews called charges excessive or a quote delayed
- Expired HIC license — Massachusetts registration on file is registry-verified but lapsed

**Where sources disagree:**
- BBB rates the business A+ while Google carries two detailed 1-star reviews about pricing and phone service

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- BBB rates it A+ though the business is not BBB accredited, and BBB/website records put it at 24 to 25 years in business _(confidence: high)_
  - [Official Website](http://prime-glass.com) — “Self-reported 25 years in business”
  - [Better Business Bureau](https://www.bbb.org/us/ma/watertown/profile/window-glass/prime-glass-mirror-0021-391442) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/watertown/profile/window-glass/prime-glass-mirror-0021-391442) — “BBB profile shows Prime Glass & Mirror of 60 Arsenal St, Watertown, MA as not a BBB-accredited business but carrying an A+ BBB rating, 24 ye…”
- Its Massachusetts home improvement contractor registration (HIC #122942) is registry-verified but currently expired _(confidence: high)_
  - [State License Registry](https://contractorhub.mass.gov/s/hic-contractor-search) — “MA hic license 122942 registry-verified expired — registry holder of record: PRIME GLASS & MIRROR INC”
- Google shows a 4.3-star average from 24 ratings _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Prime%20Glass%20and%20Mirror&query_place_id=ChIJxSmjMAV444kRj4vR_OVL8Es) — “Google: 4.3★ from 24 ratings”
- In an August 2026 review, a shifting shower door was fixed with what the customer called an expert, imaginative fix at a fair price for the complexity _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2kxblVqaEtZMDh3UTFsblNXNUtUREo1TjFkM1pVRRAB!2m1!1s0x0:0x4bf04be5fcd18b8f!3m1!1s2@1:CAIQACodChtycF9oOi1nUjhKY08wQ1lnSW5KTDJ5N1d3ZUE%7C%7C?hl=en) — “5★ I strongly recommend Prime Glass. Larry sent out Levy, his top tech, to repair our shifting glass shower door. They worked out an expert,…”
- Reviewers describe fast, next-day glass repairs — a broken pane, a single-paned window, a broken mirror _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pKUWNuWlZUaTFDVDFRM2RtVjViMU10YVVkdWVrRRAB!2m1!1s0x0:0x4bf04be5fcd18b8f!3m1!1s2@1:CAIQACodChtycF9oOjJQcnZVTi1CT1Q3dmV5b1MtaUduekE%7C%7C?hl=en) — “5★ brought in a broken glass pane. they had it fixed the next day and for cheap. very pleasant and professional experience would recommend”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21kS2FuaEhSRk52VFVsMU9GbGFOVEZNU0hsMlMxRRAB!2m1!1s0x0:0x4bf04be5fcd18b8f!3m1!1s2@1:CAIQACodChtycF9oOmdKanhHRFNvTUl1OFlaNTFMSHl2S1E%7C%7C?hl=en) — “5★ Prime Glass and Mirror is wonderful!  I had an old wooden, single paned window that needed the glass replaced.  I called ahead and spoke …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM2NzduM3h3RRAB!2m1!1s0x0:0x4bf04be5fcd18b8f!3m1!1s2@1:CIHM0ogKEICAgIC677n3xwE%7C%7C?hl=en) — “5★ I had an excellent experience with Prime Glass and Mirror. They repaired a broken mirror on an old door and preserved all the molding and…”
- A November 2025 review said a shower panel removal-and-reinstall job cost $900 for about four hours of labor after a prior $225 tune-up, calling the charge excessive _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2paaU9XbHhSV1YyZDJreE1FMTNaRUZ4U3pCaE5tYxAB!2m1!1s0x0:0x4bf04be5fcd18b8f!3m1!1s2@1:CAIQACodChtycF9oOjZiOWlxRWV2d2kxME13ZEFxSzBhNmc%7C%7C?hl=en) — “1★ I had a shower glass panel removed for work to be done in my shower previously had a tune up on door hitting cost $225. Now to remove pan…”
- An October 2022 review described a four-week wait for pricing on a glass sheet and called the phone experience rude _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQtZ0tuWDhRRRAB!2m1!1s0x0:0x4bf04be5fcd18b8f!3m1!1s2@1:CIHM0ogKEICAgID-gKnX8QE%7C%7C?hl=en) — “1★ Rude over the phone, multiple follow ups to get a price on a sheet of glass that took 4 weeks to not share pricing on. I finally picked t…”
- Repairs and replaces glass for shower doors and enclosures, windows, and mirrors _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21kS2FuaEhSRk52VFVsMU9GbGFOVEZNU0hsMlMxRRAB!2m1!1s0x0:0x4bf04be5fcd18b8f!3m1!1s2@1:CAIQACodChtycF9oOmdKanhHRFNvTUl1OFlaNTFMSHl2S1E%7C%7C?hl=en) — “5★ Prime Glass and Mirror is wonderful!  I had an old wooden, single paned window that needed the glass replaced.  I called ahead and spoke …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMtOU5UWTVnRRAB!2m1!1s0x0:0x4bf04be5fcd18b8f!3m1!1s2@1:CIHM0ogKEICAgIC-9NTY5gE%7C%7C?hl=en) — “5★ Great service with a very knowledgeable staff.  We only use Prime for our shower doors and enclosures. The also have repaired many broken…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM2NzduM3h3RRAB!2m1!1s0x0:0x4bf04be5fcd18b8f!3m1!1s2@1:CIHM0ogKEICAgIC677n3xwE%7C%7C?hl=en) — “5★ I had an excellent experience with Prime Glass and Mirror. They repaired a broken mirror on an old door and preserved all the molding and…”
- Specializes in Specialty Services _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2kxblVqaEtZMDh3UTFsblNXNUtUREo1TjFkM1pVRRAB!2m1!1s0x0:0x4bf04be5fcd18b8f!3m1!1s2@1:CAIQACodChtycF9oOi1nUjhKY08wQ1lnSW5KTDJ5N1d3ZUE%7C%7C?hl=en) — “5★ I strongly recommend Prime Glass. Larry sent out Levy, his top tech, to repair our shifting glass shower door. They worked out an expert,…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pKUWNuWlZUaTFDVDFRM2RtVjViMU10YVVkdWVrRRAB!2m1!1s0x0:0x4bf04be5fcd18b8f!3m1!1s2@1:CAIQACodChtycF9oOjJQcnZVTi1CT1Q3dmV5b1MtaUduekE%7C%7C?hl=en) — “5★ brought in a broken glass pane. they had it fixed the next day and for cheap. very pleasant and professional experience would recommend”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMtOU5UWTVnRRAB!2m1!1s0x0:0x4bf04be5fcd18b8f!3m1!1s2@1:CIHM0ogKEICAgIC-9NTY5gE%7C%7C?hl=en) — “5★ Great service with a very knowledgeable staff.  We only use Prime for our shower doors and enclosures. The also have repaired many broken…”
  - [Official Website](http://prime-glass.com) — “Prime Glass and Mirror is a Watertown, MA glass installer offering shower enclosures, mirrors, and residential glass to the Greater Boston a…”
- Also offers Windows / Siding / Gutters _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21kS2FuaEhSRk52VFVsMU9GbGFOVEZNU0hsMlMxRRAB!2m1!1s0x0:0x4bf04be5fcd18b8f!3m1!1s2@1:CAIQACodChtycF9oOmdKanhHRFNvTUl1OFlaNTFMSHl2S1E%7C%7C?hl=en) — “5★ Prime Glass and Mirror is wonderful!  I had an old wooden, single paned window that needed the glass replaced.  I called ahead and spoke …”
  - [Better Business Bureau](https://www.bbb.org/us/ma/watertown/profile/window-glass/prime-glass-mirror-0021-391442) — “Services offered (Better Business Bureau): Window Glass”

## License

Status: **expired** (#122942, hic) — verified against the official MA state registry on 2026-09-06, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Yelp](https://www.yelp.com/biz/prime-glass-and-mirror-watertown): Listed on this source
- [Google](https://www.google.com/maps/search/?api=1&query=Prime%20Glass%20and%20Mirror&query_place_id=ChIJxSmjMAV444kRj4vR_OVL8Es): 4.3★ from 24 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Prime%20Glass%20and%20Mirror&query_place_id=ChIJxSmjMAV444kRj4vR_OVL8Es): Listed on this source
- [Exa](https://www.yellowpagesdirectory.com/Chestnut+Hill-MA/Boston+Glass+Group/330581): 0 web mentions across the open web (each linked to its source)
- [Official Website](http://prime-glass.com): 25 yrs in business · Self-reported profile and service details
- [Better Business Bureau](https://www.bbb.org/us/ma/watertown/profile/window-glass/prime-glass-mirror-0021-391442): Listed on this source

## Recent reviews

- **5/5 · Google Reviews · David Schatz · 2026-08-13**: I strongly recommend Prime Glass. Larry sent out Levy, his top tech, to repair our shifting glass shower door. They worked out an expert, imaginative fix. They were fast, effective, smart, and a pleasure to work with. The cost was a great value for this complicated job. Five stars.
- **1/5 · Google Reviews · Terry Caporiccio · 2025-11-24**: I had a shower glass panel removed for work to be done in my shower previously had a tune up on door hitting cost $225. Now to remove panel and come back to put it in place $900 that was very excessive amount for the total time of 4 hours of labor total.  My big mistake I trusted them travel time 5 …
- **5/5 · Google Reviews · jon heppen · 2025-10-22**: brought in a broken glass pane. they had it fixed the next day and for cheap. very pleasant and professional experience would recommend
- **5/5 · Google Reviews · Marissa Jazmin · 2025-07-09**: Prime Glass and Mirror is wonderful!  I had an old wooden, single paned window that needed the glass replaced.  I called ahead and spoke with Larry who was very nice.  The glass pane was replaced within a day and I couldn't be happier.  I know this was a small project but it was an important repair …
- **5/5 · Google Reviews · Artem Sholom · 2023-09-05**: Ordered a piece of tempered glass for the shelf in my fridge. Absolutely happy with what I got. Thank you!
- **1/5 · Google Reviews · Brendan Bilgen · 2022-11-18**: Rude over the phone, multiple follow ups to get a price on a sheet of glass that took 4 weeks to not share pricing on. I finally picked the 18.5x18.5 sheet up I had dropped off with them to replicate and a competitor cut a replacement in 3 hours and gave me pricing on the spot. Still haven’t heard b…
- **5/5 · Google Reviews · PM Construction · 2022-10-28**: Great service with a very knowledgeable staff.  We only use Prime for our shower doors and enclosures. The also have repaired many broken window sashes for us.
- **5/5 · Google Reviews · Eric Bosco · 2021-09-16**: I had an excellent experience with Prime Glass and Mirror. They repaired a broken mirror on an old door and preserved all the molding and made it look like new.  The work was also done super-fast and they were a pleasure to work with.

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Data freshness: last scanned 2026-09-06T02:40:39.726Z.
Cite as: Prime Glass and Mirror — Tavlee (https://tavlee.com/contractor/prime-glass-and-mirror-watertown)
Source: https://tavlee.com/contractor/prime-glass-and-mirror-watertown