# Prime Plumbing

**Trade:** Plumbing · **Address:** 271 Salem St Unit I, Woburn, MA 01801 · **Phone:** (617) 354-4545 · **Website:** https://www.primeplumbingmass.com/ · **Languages:** English

**Rating: 3.0/5** (low confidence) — from 7 reviews across 6 sources.
71% of sentiment-scored reviews read net-positive. Last 6 months: 1 reviews, 0 negative.

## The honest read

Prime Plumbing is a Woburn plumbing and heating company that's been incorporated in Massachusetts since 2013, holding an active state plumbing license, #12208, and an A+ grade with the Better Business Bureau. Its site lists repairs, installation, drain cleaning, gas piping and preventative maintenance for residential and commercial clients across a wide swath of Greater Boston — Acton, Andover, Arlington and more than a dozen other towns.

The reviews on Google, running from 2022 through this year, mostly describe attentive, communicative service. A 2022 customer needed a plumber on a Sunday and got a prompt callback, with the technician who handled it offering useful suggestions. A 2023 review described a boiler installation where the crew answered every question and explained the new system. A 2025 reviewer praised a dishwasher installation as courteous and professional, and a recent review said the company is 'polite, professional & clean' after repeat work with the same technician.

Two reviews from late 2024 stand apart. One accused the company of being called in for unnecessary work that led to a weekend with no hot water, describing an unreachable company and a boiler pump that 'suddenly' failed right after their visit. A separate review, unrelated to the plumbing work itself, described a company truck driver running a red light, nearly hitting a pedestrian, and yelling out the window when confronted.

Given that split, it's worth asking who specifically will be on the job and confirming in writing what work is actually needed before any repair begins — most of the record here points to responsive, professional service, but the late-2024 reviews are serious enough to ask about directly.

**Strengths:**
- State-licensed and BBB A+ — active Massachusetts plumbing license
- Praised installation work — 2023 boiler job called thorough and clear
- Prompt emergency response — 2022 review said Sunday callback was quick
- Recent review positive — called service polite, professional and clean

**Concerns:**
- Unnecessary-work complaint — late-2024 review alleged manufactured boiler issue
- Truck driving incident — late-2024 review described reckless, rude conduct

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Holds an active Massachusetts plumbing license (Richard Domek, license 12208-PL-M), verified against the state registry _(confidence: high)_
  - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA plumber license 12208-PL-M registry-verified active — registry holder of record: Richard Domek”
- Better Business Bureau lists the company's plumbing license as #12208 under the state board, alongside an A+ rating _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/woburn/profile/plumber/prime-plumbing-llc-0021-528351) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/woburn/profile/plumber/prime-plumbing-llc-0021-528351) — “Licence listed on Better Business Bureau: 12208 (Massachusetts Board of State Examiners of Plumbers and Gas Fitters)”
- Prime Plumbing LLC was incorporated November 7, 2013, and is managed by Richard Fraiman per its BBB profile _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/woburn/profile/plumber/prime-plumbing-llc-0021-528351) — “BBB profile for Prime Plumbing LLC of 271 Salem St, Woburn MA: an A+ rated, NOT BBB-accredited limited liability company incorporated 11/7/2…”
- On Google, the business holds a 3.9-star rating from 14 ratings _(confidence: high)_
  - [Google](https://maps.google.com/?cid=6550707982131278494&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “Google: 3.9★ from 14 ratings”
- Its website describes a Woburn plumbing and heating company offering repairs, installation, drain cleaning, gas piping and preventative maintenance to residential and commercial clients across the Boston area _(confidence: high)_
  - [Official Website](https://www.primeplumbingmass.com) — “Prime Plumbing is a Woburn, Massachusetts plumbing and heating company serving residential and commercial clients across the Boston area wit…”
- States it serves Acton, Andover, Arlington, Billerica, Boston, Braintree, Brookline, Burlington, Cambridge, Concord, Danvers, Dedham, Lexington, Lincoln and Natick _(confidence: medium)_
  - [Official Website](https://www.primeplumbingmass.com) — “Stated service area (self-reported): Acton, Andover, Arlington, Billerica, Boston, Braintree, Brookline, Burlington, Cambridge, Concord, Dan…”
- A 2022 review said a Sunday callback was prompt, with useful suggestions from the technician who handled it _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURlMXJXYmxnRRAB!2m1!1s0x0:0x5ae8ca33de40329e!3m1!1s2@1:CIHM0ogKEICAgIDe1rWblgE%7C%7C?hl=en) — “5★ Needed a plumber on a Sunday and received a call back very promptly. Robbie made some great suggestions for the problem I called about. H…”
- A 2023 review described a boiler installation where the crew answered every question and explained the new system _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURoNDZ6cFJBEAE!2m1!1s0x0:0x5ae8ca33de40329e!3m1!1s2@1:CIHM0ogKEICAgIDh46zpRA%7C%7C?hl=en) — “5★ Outstanding service, top-of-the-line team that installed our new boiler, kind gentlemen who answered every question we had, took their ti…”
- A 2025 review praised a dishwasher installation as courteous and professional _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNfcHM2U0R3EAE!2m1!1s0x0:0x5ae8ca33de40329e!3m1!1s2@1:CIHM0ogKEICAgIC_ps6SDw%7C%7C?hl=en) — “5★ Mike and Cam installed our new dishwasher Their manner was courteous and professional. I am happy with their service and recommend them.”
- A recent review called the company polite, professional and clean after repeat work with the same technician _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21VdFEydFlPVXhGYzIxMldEaGhibnBYWDBkRVZuYxAB!2m1!1s0x0:0x5ae8ca33de40329e!3m1!1s2@1:CAIQACodChtycF9oOmUtQ2tYOUxFc212WDhhbnpXX0dEVnc%7C%7C?hl=en) — “5★ Polite, professional & clean.
I often work with Jeff: very knowledgeable and motivated.
Definitely recommend Prime Plumbing.”
- A late-2024 review alleged the company was called in for unnecessary work that left the building without hot water over a weekend, describing it as unreachable and a boiler pump that 'suddenly' broke after their visit _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMzOGIzUE93EAE!2m1!1s0x0:0x5ae8ca33de40329e!3m1!1s2@1:CIHM0ogKEICAgIC38b3POw%7C%7C?hl=en) — “1★ Prime Plumbing arrived Friday to do some plumbing work in our building's basement. Prior to their arrival myself and other tenants of the…”
- A separate late-2024 review described a company truck driver running a red light, nearly hitting a pedestrian, and yelling out the window when confronted _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNmcks3MllnEAE!2m1!1s0x0:0x5ae8ca33de40329e!3m1!1s2@1:CIHM0ogKEICAgICfrK72Yg%7C%7C?hl=en) — “1★ How ever was driving their work truck on the 26th did not obey the traffic laws almost hit me while crossing the street then became very …”
- Installs dishwashers and boilers _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNfcHM2U0R3EAE!2m1!1s0x0:0x5ae8ca33de40329e!3m1!1s2@1:CIHM0ogKEICAgIC_ps6SDw%7C%7C?hl=en) — “5★ Mike and Cam installed our new dishwasher Their manner was courteous and professional. I am happy with their service and recommend them.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURoNDZ6cFJBEAE!2m1!1s0x0:0x5ae8ca33de40329e!3m1!1s2@1:CIHM0ogKEICAgIDh46zpRA%7C%7C?hl=en) — “5★ Outstanding service, top-of-the-line team that installed our new boiler, kind gentlemen who answered every question we had, took their ti…”
- Performs drain cleaning and gas piping work _(confidence: medium)_
  - [Official Website](https://www.primeplumbingmass.com) — “Prime Plumbing is a Woburn, Massachusetts plumbing and heating company serving residential and commercial clients across the Boston area wit…”
- Specializes in Plumbing _(confidence: high)_
  - [Official Website](https://www.primeplumbingmass.com) — “Prime Plumbing is a Woburn, Massachusetts plumbing and heating company serving residential and commercial clients across the Boston area wit…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURkcjYzWHJnRRAB!2m1!1s0x0:0x5ae8ca33de40329e!3m1!1s2@1:CIHM0ogKEICAgIDdr63XrgE%7C%7C?hl=en) — “5★ Great plumbing company! They are very responsive and quickly helped me fix my clogged sink. Tony and everyone else I talked to were very …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURlMXJXYmxnRRAB!2m1!1s0x0:0x5ae8ca33de40329e!3m1!1s2@1:CIHM0ogKEICAgIDe1rWblgE%7C%7C?hl=en) — “5★ Needed a plumber on a Sunday and received a call back very promptly. Robbie made some great suggestions for the problem I called about. H…”
- Also offers HVAC / Heating & Cooling _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURoNDZ6cFJBEAE!2m1!1s0x0:0x5ae8ca33de40329e!3m1!1s2@1:CIHM0ogKEICAgIDh46zpRA%7C%7C?hl=en) — “5★ Outstanding service, top-of-the-line team that installed our new boiler, kind gentlemen who answered every question we had, took their ti…”

## License

Status: **active** (#12208-PL-M, plumber) — verified against the official MA state registry on 2026-08-11, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Yelp](https://www.yelp.com/biz/prime-plumbing-arlington): Listed on this source
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Prime%20Plumbing&query_place_id=ChIJmXn2u_9244kRnjJA3jPK6Fo): Listed on this source
- [Official Website](https://www.primeplumbingmass.com): Self-reported profile and service details
- [Better Business Bureau](https://www.bbb.org/us/ma/woburn/profile/plumber/prime-plumbing-llc-0021-528351): Listed on this source
- [Thumbtack](https://www.thumbtack.com/ma/peabody/affordable-plumbing-services/prime-plumbing/service/566238237230530568): Listed on this source
- [Google](https://www.google.com/maps/search/?api=1&query=Prime%20Plumbing&query_place_id=ChIJmXn2u_9244kRnjJA3jPK6Fo): 3.9★ from 14 ratings

## Recent reviews

- **5/5 · Google Reviews · Bmuch Good · 2026-03-25**: Polite, professional & clean.
I often work with Jeff: very knowledgeable and motivated.
Definitely recommend Prime Plumbing.
- **5/5 · Google Reviews · A Aureli · 2025-01-15**: Mike and Cam installed our new dishwasher Their manner was courteous and professional. I am happy with their service and recommend them.
- **1/5 · Google Reviews · Billysac · 2024-12-26**: How ever was driving their work truck on the 26th did not obey the traffic laws almost hit me while crossing the street then became very un professional yelling out the window
- **1/5 · Google Reviews · Claire Harmange Magnani · 2024-11-06**: Prime Plumbing arrived Friday to do some plumbing work in our building's basement. Prior to their arrival myself and other tenants of the building were not experiencing any plumbing issues. It appears they were called in by our management company for unknown reasons. The problems that have ensued se…
- **5/5 · Google Reviews · Sarah L · 2024-02-28**: Great plumbing company! They are very responsive and quickly helped me fix my clogged sink. Tony and everyone else I talked to were very kind and professional. Highly recommend!
- **5/5 · Google Reviews · Valerie Mccoy · 2023-03-16**: Outstanding service, top-of-the-line team that installed our new boiler, kind gentlemen who answered every question we had, took their time in explaining how to use the new system. Would have them back anytime!!!
- **5/5 · Google Reviews · Pat Haley · 2022-10-09**: Needed a plumber on a Sunday and received a call back very promptly. Robbie made some great suggestions for the problem I called about. He was nice, knowledgeable and courteous.

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Data freshness: last scanned 2026-08-11T20:47:03.236Z.
Cite as: Prime Plumbing — Tavlee (https://tavlee.com/contractor/prime-plumbing)
Source: https://tavlee.com/contractor/prime-plumbing