# Pro Air Heating & Air Conditioning **Trade:** HVAC / Heating & Cooling · **Address:** 25 Columbia St, Brookline, MA 02446, USA · **Phone:** (617) 771-7575 · **Languages:** English **Rating: 2.5/5** (medium confidence) — from 11 reviews across 4 sources. A 0–5 star rating built from what customers and the public say (every review and mention weighted by where it was posted, how old, how detailed and how credible it is, shrunk toward a 3.5★ baseline when evidence is thin) plus what the record shows (Reddit recommendations or warnings, a registry-verified licence, how recently they were reviewed, customer work photos, BBB grade, negative news, a revoked licence). Positive record counts only as far as the reviews have earned it; penalties count in full. Confidence describes how much weighted evidence stands behind the number, never the number itself: low when fewer than about five normal reviews' worth of weight (or mentions only) support it, medium up to about twenty, high beyond that across at least two sources. An operator flag for a suspicious review pattern caps a rating at 3.5★ and marks it low. 82% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative. ## The honest read Pro Air is a Brookline HVAC company built around one owner, Alan — nearly every review names him personally, and a few describe calling him back directly for years. The BBB lists the company, also known as Pro-Air (Sharon/Brookline), as 26 years in business with an A+ rating, though it isn't BBB-accredited, and Google shows 4.3 stars from 43 ratings. The written record splits cleanly by job type. Emergency and small-repair calls read very well: a 2021 review described a heating emergency solved in half an hour, a 2022 review described Alan arriving two hours after an outdoor A/C unit failed at a ten-room bed and breakfast on a 90-degree Sunday, and another 2022 review described a compressor replacement scheduled and finished within days of an after-hours message during a heat wave. Reviewers consistently mention fast response and fair pricing, with Alan showing up personally. Larger installation jobs tell a different story. In a 2023 review, a customer described a single attic A/C unit Alan installed being fitted upside down with an undersized drain pan that leaked repeatedly, needing a separate team to keep fixing it — and by a mid-2023 update, Alan's phone had been disconnected. A 2021 review described a bigger job — four mini-split units plus exterior tubing, electrical, and a small attic system, roughly $12,500 paid in — left incomplete since December 2020, with Alan no longer answering calls or texts. Not every big job goes this way — one customer called Alan back for a repair on an 11-year-old installation rather than replacing it — but the two accounts of unfinished installs and an unreachable owner are worth weighing seriously. What to know before calling: Pro Air looks strongest for a same-day repair or a small unit swap, where the reviews are consistently positive. For a larger multi-unit installation, get a written scope, a payment schedule tied to completed work, and confirm you can reach someone besides Alan directly before handing over a deposit. **Strengths:** - Fast emergency repairs — same-day and after-hours fixes across many reviews - Fair pricing — reviewers repeatedly cite reasonable, transparent rates - Long-running customers — some have called the owner back for over a decade **Concerns:** - Installation failures — a 2023 review described an upside-down A/C unit that leaked repeatedly - Unreachable after big jobs — a 2021 review described $12,500 in unfinished work - Owner-dependent — nearly all work runs through one person, Alan ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - BBB lists the company as 26 years in business with an A+ rating, though it is not BBB-accredited _(confidence: medium)_ - [Better Business Bureau](https://www.bbb.org/us/ma/sharon/profile/residential-air-conditioning-contractors/pro-air-heating-air-conditioning-0021-92282) — “BBB profile confirms Pro-Air Heating & Air Conditioning (Sharon/Brookline, MA), 26 years in business, A+ BBB rating but not BBB-accredited; …” - Google rating of 4.3 from 43 ratings _(confidence: high)_ - [Google](https://maps.google.com/?cid=2947536661019030614&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “Google: 4.3★ from 43 ratings” - Fast emergency and same-day repair response across multiple reviews _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN1eWJmZ25nRRAB!2m1!1s0x0:0x28e7c0f9fa7af456!3m1!1s2@1:CIHM0ogKEICAgICuybfgngE%7C%7C?hl=en) — “5★ I would recommend Alan. Our outdoor A/C Unit went out on a Sunday when it was 90 degrees outside. Our 10 room bed and breakfast was getti…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURHdlAzM0xnEAE!2m1!1s0x0:0x28e7c0f9fa7af456!3m1!1s2@1:CIHM0ogKEICAgIDGvP33Lg%7C%7C?hl=en) — “5★ We had an emergency with our heating system and Alan came out immediately to solve our issue. He was so friendly and professional. Solved…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURhNEwtZjV3RRAB!2m1!1s0x0:0x28e7c0f9fa7af456!3m1!1s2@1:CIHM0ogKEICAgIDa4L-f5wE%7C%7C?hl=en) — “5★ Alan and Tristan saved the day, repairing our broken A/C during the heat wave in Boston right away! Would recommend!” - Reviewers repeatedly cite fair, transparent pricing _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNoMk9UcExnEAE!2m1!1s0x0:0x28e7c0f9fa7af456!3m1!1s2@1:CIHM0ogKEICAgICh2OTpLg%7C%7C?hl=en) — “5★ We have used Alan and his team for many years! he has always been very responsive to our requests and accommodated service calls very qui…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR1dEltaURREAE!2m1!1s0x0:0x28e7c0f9fa7af456!3m1!1s2@1:CIHM0ogKEICAgIDutImiDQ%7C%7C?hl=en) — “5★ Alan and his team are really fantastic to work with. He installed our HVAC system in a small condo very promptly and has been readily ava…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURhal9qdjl3RRAB!2m1!1s0x0:0x28e7c0f9fa7af456!3m1!1s2@1:CIHM0ogKEICAgIDaj_jv9wE%7C%7C?hl=en) — “5★ Alan is the most professional and genuinely kind person I have had the pleasure of contacting when I needed my AC condenser unit replaced…” - Some customers have called the owner back for repairs over a decade _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNhd3FpTERnEAE!2m1!1s0x0:0x28e7c0f9fa7af456!3m1!1s2@1:CIHM0ogKEICAgICawqiLDg%7C%7C?hl=en) — “5★ Alan was prompt and professional in responding to our call when our AC cut out during a recent heat wave. (We called him because of his e…” - A 2023 review described an attic A/C unit installed upside down with an undersized pan that leaked repeatedly _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN4dXBqMV9nRRAB!2m1!1s0x0:0x28e7c0f9fa7af456!3m1!1s2@1:CIHM0ogKEICAgICxupj1_gE%7C%7C?hl=en) — “1★ We had Alan install a single A/C unit in our attic for our master bedroom at the beginning of the summer in 2022. Although Alan is a ver…” - A 2021 review described a roughly $12,500 mini-split installation left incomplete since December 2020, with the owner unreachable _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNxamEzM2RBEAE!2m1!1s0x0:0x28e7c0f9fa7af456!3m1!1s2@1:CIHM0ogKEICAgICqja33dA%7C%7C?hl=en) — “1★ DON’T CALL PRO AIR. I was having all of the above done. The work is still incomplete and we started in December 2020. I switched over t…” - Work runs through one person, Alan, and a 2023 review said he was too busy to check on his crew's installation work _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN4dXBqMV9nRRAB!2m1!1s0x0:0x28e7c0f9fa7af456!3m1!1s2@1:CIHM0ogKEICAgICxupj1_gE%7C%7C?hl=en) — “1★ We had Alan install a single A/C unit in our attic for our master bedroom at the beginning of the summer in 2022. Although Alan is a ver…” - Specializes in HVAC / Heating & Cooling _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN4dXBqMV9nRRAB!2m1!1s0x0:0x28e7c0f9fa7af456!3m1!1s2@1:CIHM0ogKEICAgICxupj1_gE%7C%7C?hl=en) — “1★ We had Alan install a single A/C unit in our attic for our master bedroom at the beginning of the summer in 2022. Although Alan is a ver…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR1dEltaURREAE!2m1!1s0x0:0x28e7c0f9fa7af456!3m1!1s2@1:CIHM0ogKEICAgIDutImiDQ%7C%7C?hl=en) — “5★ Alan and his team are really fantastic to work with. He installed our HVAC system in a small condo very promptly and has been readily ava…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN1eWJmZ25nRRAB!2m1!1s0x0:0x28e7c0f9fa7af456!3m1!1s2@1:CIHM0ogKEICAgICuybfgngE%7C%7C?hl=en) — “5★ I would recommend Alan. Our outdoor A/C Unit went out on a Sunday when it was 90 degrees outside. Our 10 room bed and breakfast was getti…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNxamEzM2RBEAE!2m1!1s0x0:0x28e7c0f9fa7af456!3m1!1s2@1:CIHM0ogKEICAgICqja33dA%7C%7C?hl=en) — “1★ DON’T CALL PRO AIR. I was having all of the above done. The work is still incomplete and we started in December 2020. I switched over t…” ## License Status: **not_found** — verified against the official MA state registry, never self-reported. Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page ## Sources - [Google](https://www.google.com/maps/search/?api=1&query=Pro%20Air%20Heating%20%26%20Air%20Conditioning&query_place_id=ChIJm7lETOp544kRVvR6-vnA5yg): 4.3★ from 43 ratings - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Pro%20Air%20Heating%20%26%20Air%20Conditioning&query_place_id=ChIJm7lETOp544kRVvR6-vnA5yg): Listed on this source - [Better Business Bureau](https://www.bbb.org/us/ma/sharon/profile/residential-air-conditioning-contractors/pro-air-heating-air-conditioning-0021-92282): Listed on this source - [Exa](https://www.networx.com/c.pro-air): 5 web mentions across the open web (each linked to its source) ## Recent reviews - **1/5 · Google Reviews · Martin Shore · 2023-05-15**: We had Alan install a single A/C unit in our attic for our master bedroom at the beginning of the summer in 2022. Although Alan is a very nice person, the installation was a disaster. They installed the unit upside down, the pan wasn't large enough, the unit leaked repeatedly, and Alan was too bus… - **5/5 · Google Reviews · Spencer Simons · 2023-02-04**: We have used Alan and his team for many years! he has always been very responsive to our requests and accommodated service calls very quickly. Work is always completed right away and is reasonably priced. I know if we have an HVAC issues, and I call Alan, it is going to be taken care of quickly, rel… - **5/5 · Google Reviews · Bill Hills · 2022-12-02**: Highly competent, friendly, responsive, on time, and available. Highly recommended. - **5/5 · Google Reviews · Samuel Miller · 2022-08-14**: Alan and his team are really fantastic to work with. He installed our HVAC system in a small condo very promptly and has been readily available for maintenance ever since. We recently had our AC break during a heat wave and when we called ProAir and left a message Alan responded within ten minutes, … - **5/5 · Google Reviews · Bed and Bagel · 2022-07-31**: I would recommend Alan. Our outdoor A/C Unit went out on a Sunday when it was 90 degrees outside. Our 10 room bed and breakfast was getting hot! Alan arrived 2 hours after we called for him. He was pleasant and invested in getting us up an running asap. He problem solved and fixed the problem. Then … - **5/5 · Google Reviews · Nat Cox · 2021-11-21**: We had an emergency with our heating system and Alan came out immediately to solve our issue. He was so friendly and professional. Solved our issue in half an hour. We can't recommend enough. - **5/5 · Google Reviews · Eytan Wurman · 2021-08-25**: Alan is the most professional and genuinely kind person I have had the pleasure of contacting when I needed my AC condenser unit replaced. I cannot more highly recommend him. He's thoughtful, punctual, and highly professional. He also gave me an excellent rate. Significantly less than the price goug… - **5/5 · Google Reviews · Michael Grandfield · 2021-08-12**: Alan and Tristan saved the day, repairing our broken A/C during the heat wave in Boston right away! Would recommend! - **5/5 · Google Reviews · Bill Franklin · 2021-07-31**: Came next day to troubleshoot thermostat issue I was having. Simple issue but was resolved very quickly and easily. - **5/5 · Google Reviews · Ellen Clegg · 2021-07-26**: Alan was prompt and professional in responding to our call when our AC cut out during a recent heat wave. (We called him because of his expert installation of the system 11 years ago.) He replaced a small part and the system whirred back into action! We'll be customers for life! Ellen, Brookline --- Data freshness: last scanned 2026-07-02T10:40:32.974Z. Cite as: Pro Air Heating & Air Conditioning — Tavlee (https://tavlee.com/contractor/pro-air-heating-and-air-conditioning-brookline) Source: https://tavlee.com/contractor/pro-air-heating-and-air-conditioning-brookline