# Quality Cooling & Heating

**Trade:** HVAC / Heating & Cooling · **Address:** 2 Front St #220, Salem, MA 01970, USA · **Phone:** (978) 878-7174 · **Website:** https://qualitycoolandheat.com/salem-ma/ · **Languages:** English

**Rating: 3.5/5** (medium confidence) — from 13 reviews across 2 sources.
100% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

Quality Cooling & Heating is a Salem, MA HVAC contractor whose entire written record so far comes from a short stretch in 2024 -- 13 Google reviews, all five stars, clustered between March and August of that year, with nothing posted since.

Within that window, the recurring note is responsiveness. In a 2024 review, one customer said the company was the fourth they'd contacted after others called their old heater unresponsive or too far gone, and this one showed up fast with several reasonable replacement options at a better price than the competition. Another 2024 review described a long-running customer whose AC the company had installed two years earlier, and who kept using them for both AC and heating at a rental property since.

The whole record predates 2025, so there isn't yet a way to say how the company has performed more recently. Nothing negative shows up in what's been written, but with 13 reviews from a single seven-month window and no other source to check against, it's worth asking directly about current availability and pricing before booking.

**Strengths:**
- Fast response — a 2024 review described beating three other companies on speed
- Long-running customer — a 2024 review described two years of continued use

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- A 2024 review described being the fourth company contacted, arriving fast with several reasonable replacement options after others called the heater unresponsive or too old _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNiMTlXWm1RRRAB!2m1!1s0x0:0x5f8eec5f29568a39!3m1!1s2@1:CIHM0ogKEICAgICb19WZmQE%7C%7C?hl=en) — “5★ They were the 4th company we went to because everyone else kept saying the heater was too old and/or they were unresponsive/slow. But tec…”
- A 2024 review described a long-running customer who said the company had installed their AC two years earlier and continued handling AC and heating for a rental property _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURidUxiZlFBEAE!2m1!1s0x0:0x5f8eec5f29568a39!3m1!1s2@1:CIHM0ogKEICAgIDbuLbfQA%7C%7C?hl=en) — “5★ Installed the AC in our house 2 years ago and we are very happy with the results. This company has been my go to company for all of our A…”
- Google shows a 5-star rating from 13 ratings _(confidence: medium)_
  - [Google](https://maps.google.com/?cid=6885700773755652665&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “Google: 5★ from 13 ratings”
- All 13 written reviews on file are dated between March and August 2024, with none posted since _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ3MTRPanl3RRAB!2m1!1s0x0:0x5f8eec5f29568a39!3m1!1s2@1:CIHM0ogKEICAgID714OjywE%7C%7C?hl=en) — “5★ Technician was very professional and did a great maintenance job on my AC UNIT. I will continue to use their services for my heating and …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNEcHR6M2lnRRAB!2m1!1s0x0:0x5f8eec5f29568a39!3m1!1s2@1:CIHM0ogKEICAgICDptz3igE%7C%7C?hl=en) — “5★ Very pleased with the service I received from them today. Very pleasant and explained the new plans very well. Would love to have him nex…”
- AC installation _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURidUxiZlFBEAE!2m1!1s0x0:0x5f8eec5f29568a39!3m1!1s2@1:CIHM0ogKEICAgIDbuLbfQA%7C%7C?hl=en) — “5★ Installed the AC in our house 2 years ago and we are very happy with the results. This company has been my go to company for all of our A…”
- AC maintenance _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ3MTRPanl3RRAB!2m1!1s0x0:0x5f8eec5f29568a39!3m1!1s2@1:CIHM0ogKEICAgID714OjywE%7C%7C?hl=en) — “5★ Technician was very professional and did a great maintenance job on my AC UNIT. I will continue to use their services for my heating and …”
- heating repair _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNiMTlXWm1RRRAB!2m1!1s0x0:0x5f8eec5f29568a39!3m1!1s2@1:CIHM0ogKEICAgICb19WZmQE%7C%7C?hl=en) — “5★ They were the 4th company we went to because everyone else kept saying the heater was too old and/or they were unresponsive/slow. But tec…”
- Specializes in HVAC / Heating & Cooling _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ3MTRPanl3RRAB!2m1!1s0x0:0x5f8eec5f29568a39!3m1!1s2@1:CIHM0ogKEICAgID714OjywE%7C%7C?hl=en) — “5★ Technician was very professional and did a great maintenance job on my AC UNIT. I will continue to use their services for my heating and …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNiMTlXWm1RRRAB!2m1!1s0x0:0x5f8eec5f29568a39!3m1!1s2@1:CIHM0ogKEICAgICb19WZmQE%7C%7C?hl=en) — “5★ They were the 4th company we went to because everyone else kept saying the heater was too old and/or they were unresponsive/slow. But tec…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Quality%20Cooling%20%26%20Heating&query_place_id=ChIJTVt5cJIV44kROYpWKV_sjl8): 5.0★ from 13 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Quality%20Cooling%20%26%20Heating&query_place_id=ChIJTVt5cJIV44kROYpWKV_sjl8): Listed on this source

## Recent reviews

- **5/5 · Google Reviews · Carolyn Moss · 2024-08-29**: Technician was very professional and did a great maintenance job on my AC UNIT. I will continue to use their services for my heating and air maintenance and repair.
- **5/5 · Google Reviews · Keekee Nelson · 2024-08-28**: "This company's service man and his crew were great! They did a great job and even got my roses back in the ground because they were in the way of the water line repair. The tech was able to do the estimate and schedule the job in a rush, since I had no water until then... They came and resolved our…
- **5/5 · Google Reviews · Marva Thomas · 2024-08-05**: This company was great,very pleasant and knowledgeable. He answered all our questions and gave us some good advice.
- **5/5 · Google Reviews · Jacquelyn Collins · 2024-08-04**: Can't stop recommending them. Highly vigilant and professional.
- **5/5 · Google Reviews · Daniel Brady · 2024-08-03**: "Great service. Technician was professional, experienced and they had a quick response time. I highly recommend them."
- **5/5 · Google Reviews · Teresa Allred-Cunningham · 2024-08-02**: "The service was excellent, and Technician was very professional, and capable. The cost was within the range I expected. She was also able to answer questions for me about other systems in my house. I highly recommend this business."
- **5/5 · Google Reviews · Crystia Evans · 2024-08-01**: Installed the AC in our house 2 years ago and we are very happy with the results. This company has been my go to company for all of our AC and heating needs at our rental apartment too. They are always available, reliable, and affordable.
- **5/5 · Google Reviews · Dejuan Mack · 2024-07-31**: They were the 4th company we went to because everyone else kept saying the heater was too old and/or they were unresponsive/slow. But tech was fast and gave us several reasonable options on how to replace our very old heater. Price was better than other companies as well. Fast, responsive, informati…
- **5/5 · Google Reviews · Mandy Herrera · 2024-07-30**: Quality  cooling and heating is an amazing company whose customer service was above and beyond. The work they provided to me and my family was timely and excellent. Will use again in future.
- **5/5 · Google Reviews · Bianca Dice · 2024-07-30**: Excellent experience. They are very efficient and explanatory. If you need a heating company I would recommend using them. Thank you

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Data freshness: last scanned 2026-07-02T10:02:46.803Z.
Cite as: Quality Cooling & Heating — Tavlee (https://tavlee.com/contractor/quality-cooling-and-heating-salem)
Source: https://tavlee.com/contractor/quality-cooling-and-heating-salem