# Quality Sewer & Drain, Inc

**Trade:** Plumbing · **Address:** 77 Walnut St Unit 5, Peabody, MA 01960, USA · **Phone:** (978) 223-8966 · **Website:** http://qualitysewercleaning.com/ · **Languages:** English

**Rating: 4.2/5** (high confidence) — from 67 reviews across 4 sources. A 0–5 star rating built from what customers and the public say (every review and mention weighted by where it was posted, how old, how detailed and how credible it is, shrunk toward a 3.5★ baseline when evidence is thin) plus what the record shows (Reddit recommendations or warnings, a registry-verified licence, how recently they were reviewed, customer work photos, BBB grade, negative news, a revoked licence). Positive record counts only as far as the reviews have earned it; penalties count in full. Confidence describes how much weighted evidence stands behind the number, never the number itself: low when fewer than about five normal reviews' worth of weight (or mentions only) support it, medium up to about twenty, high beyond that across at least two sources. An operator flag for a suspicious review pattern caps a rating at 3.5★ and marks it low.
100% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

Quality Sewer & Drain has built a Peabody-area reputation on one trick: fixing sewer and drain problems without tearing up the yard. Across 67 reviews going back to 2021 — nearly all five stars on Google — the same name comes up constantly: Russ, the owner, who shows up with a camera, finds the actual problem, and usually lines or repairs the pipe from the inside instead of digging.

The savings this creates are a recurring theme. One customer who'd gotten quotes from four other contractors — all wanting to dig up the yard, pull town permits, and charge upward of $12,000 — says Russ relined the whole line in under three hours for less than half that. A 145-year-old house with a leaking cast-iron pipe under the basement floor got the same treatment: lined without excavation, with Russ tracking down a separate plumber to handle the section his crew doesn't touch. A homeowner with root intrusion into their main line had the pipe relined entirely from inside a finished basement, timed around their travel schedule so the water never had to be shut off while they were home.

Response time gets mentioned almost as often as the trenchless work itself — same-day visits, calls returned on a Sunday afternoon, a crew on-site within an hour of a first call. Several reviewers frame Russ as the guy who tells them what they DON'T need: one says he 'won't suggest work be done if it doesn't need to be,' another that a second-opinion camera look talked them out of an unnecessary excavation.

One account outside the review platforms tells a different story. A Nextdoor poster in Beverly says Russ diagnosed a failing waterline, quoted roughly $15,000 to replace it, pulled the permits — and then stopped responding to calls, emails, and a phone conversation about scheduling the actual work. It's a real complaint worth knowing about, sitting alongside a Google page that otherwise shows a 4.9-star average across 163 ratings; ask for a firm start date in writing if the job is a bigger, permitted one rather than a same-day drain clear.

For a clogged drain, a root-choked sewer line, or a cracked pipe someone else says needs to be dug up, this is a business with a long paper trail of doing that kind of work without the excavation.

**Strengths:**
- Trenchless specialist — relines sewer and drain pipes without digging
- Fast response — often same-day or within an hour of the call
- Beats dig-and-replace quotes — cited as far cheaper than competitors
- Camera diagnostics — inspects before recommending any fix
- Tells you what's not needed — customers cite honest, no-upsell advice

**Concerns:**
- Unresponsive on a large job — a Nextdoor poster reports being ghosted after a $15,000 waterline quote and permits

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Specializes in trenchless sewer line relining and pipe repair without digging up yards or floors _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM1MExxeXdnRRAB!2m1!1s0x0:0x622df410ba70be47!3m1!1s2@1:CIHM0ogKEICAgIC50LqywgE%7C%7C?hl=en) — “5★ Russ and his team were very professional and wonderful to work with. We had a drain issue and he came quickly and inspected the pipes wit…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNabGV2Z3NBRRAB!2m1!1s0x0:0x622df410ba70be47!3m1!1s2@1:CIHM0ogKEICAgICZlevgsAE%7C%7C?hl=en) — “5★ I highly recommend Quality Sewer and Drain.  Russ did a great job isolating the leak in my pool plumbing.  He bisected the pipe and deter…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNlay03WHlnRRAB!2m1!1s0x0:0x622df410ba70be47!3m1!1s2@1:CIHM0ogKEICAgICek-7XygE%7C%7C?hl=en) — “5★ We have a 145 year old house with a disaster of a plumbing pipe situation. When the double y cast iron pipe that went into the floor star…”
- Reviewers describe fast response, often same-day or within an hour of calling _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21jMllURkNjMHAyTFVkSlIzQXRjbEZoVEV0RlIyYxAB!2m1!1s0x0:0x622df410ba70be47!3m1!1s2@1:CAIQACodChtycF9oOmc2YTFCc0p2LUdJR3AtclFhTEtFR2c%7C%7C?hl=en) — “5★ Called for someone to clear a sink drain.  Showed up less than an hour later and after discussing another issue we were having, the tech …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUR3M042c0p3EAE!2m1!1s0x0:0x622df410ba70be47!3m1!1s2@1:CIHM0ogKEICAgMDw3N6sJw%7C%7C?hl=en) — “5★ We hired Quality Sewer to assist with a clogged sink drain. Russ was able to come out on the same day and quickly resolved the issue. I c…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ3d0pyNWlnRRAB!2m1!1s0x0:0x622df410ba70be47!3m1!1s2@1:CIHM0ogKEICAgID7wJr5igE%7C%7C?hl=en) — “5★ Great service.  They arrived within an hour of our call. Very quick. Took the time to show me the camera and point out all the issues.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQxNzlpUWNnEAE!2m1!1s0x0:0x622df410ba70be47!3m1!1s2@1:CIHM0ogKEICAgID179iQcg%7C%7C?hl=en) — “5★ Rusty was here within a few hours and we got a new sump pump!”
- Repeatedly cited as far cheaper than competing dig-and-replace quotes _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNlOC1DV0FnEAE!2m1!1s0x0:0x622df410ba70be47!3m1!1s2@1:CIHM0ogKEICAgICe8-CWAg%7C%7C?hl=en) — “5★ I had a very positive experience with Quality Sewer and Drain. I had four contractors come out and all tell me the repairs would require …”
- Uses camera inspection to diagnose before recommending a fix _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUN3bnN6c0lBEAE!2m1!1s0x0:0x622df410ba70be47!3m1!1s2@1:CIHM0ogKEICAgMCwnszsIA%7C%7C?hl=en) — “5★ We had an odd smell in the shop. It smelt like a sewer line was potentially backing up. Diagnosing this was over my pay grade. Come to fi…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNCNTdmdGN3EAE!2m1!1s0x0:0x622df410ba70be47!3m1!1s2@1:CIHM0ogKEICAgICB57ftcw%7C%7C?hl=en) — “5★ Russ The Owner of quality service and drain came in with a camera set up and showed me where the roots were invading my drain line. They …”
- Customers describe being told honestly when work is not actually needed _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUNndGFldXV3RRAB!2m1!1s0x0:0x622df410ba70be47!3m1!1s2@1:CIHM0ogKEICAgMCgtaeuuwE%7C%7C?hl=en) — “5★ Very knowledgeable about what they do. Lots of patience with all of my questions regarding the process of cleaning the pipe. Won't sugges…”
- Google shows a 4.9-star average across 163 ratings _(confidence: high)_
  - [Google](https://maps.google.com/?cid=7074578942353522247&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “Google: 4.9★ from 163 ratings”
- A Nextdoor poster reports Russ quoted a ~$15,000 waterline replacement, pulled permits, then stopped responding to calls, emails and a phone conversation about scheduling the work _(confidence: medium)_
  - [Nextdoor](https://nextdoor.com/p/f7xpNMZwJzS_) — “Nextdoor (Beverly, MA) — Hi neighbors — looking for advice and a recommendation!

I live in Prospect Hill and last winter, my waterline from…”
- Specializes in Plumbing _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUN3bnN6c0lBEAE!2m1!1s0x0:0x622df410ba70be47!3m1!1s2@1:CIHM0ogKEICAgMCwnszsIA%7C%7C?hl=en) — “5★ We had an odd smell in the shop. It smelt like a sewer line was potentially backing up. Diagnosing this was over my pay grade. Come to fi…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQxNzlpUWNnEAE!2m1!1s0x0:0x622df410ba70be47!3m1!1s2@1:CIHM0ogKEICAgID179iQcg%7C%7C?hl=en) — “5★ Rusty was here within a few hours and we got a new sump pump!”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNabGV2Z3NBRRAB!2m1!1s0x0:0x622df410ba70be47!3m1!1s2@1:CIHM0ogKEICAgICZlevgsAE%7C%7C?hl=en) — “5★ I highly recommend Quality Sewer and Drain.  Russ did a great job isolating the leak in my pool plumbing.  He bisected the pipe and deter…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNlay03WHlnRRAB!2m1!1s0x0:0x622df410ba70be47!3m1!1s2@1:CIHM0ogKEICAgICek-7XygE%7C%7C?hl=en) — “5★ We have a 145 year old house with a disaster of a plumbing pipe situation. When the double y cast iron pipe that went into the floor star…”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Quality%20Sewer%20%26%20Drain%2C%20Inc&query_place_id=ChIJz7APt34R44kRR75wuhD0LWI): 4.9★ from 163 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Quality%20Sewer%20%26%20Drain%2C%20Inc&query_place_id=ChIJz7APt34R44kRR75wuhD0LWI): Listed on this source
- [Official Website](http://qualitysewercleaning.com): Self-reported profile and service details
- [Exa](https://app.unify360.com/review/business/quality-sewer-drain-inc-ma): 7 web mentions across the open web (each linked to its source)

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “Hi neighbors — looking for advice and a recommendation!

I live in Prospect Hill and last winter, my waterline from my house to the street leaked. Russ from Quality Sewer and Drain did a repair and sa…” — nextdoor.com (2025-05-31) — https://nextdoor.com/p/f7xpNMZwJzS_

## Recent reviews

- **5/5 · Google Reviews · Brady Schmitz · 2026-02-10**: Have used their services several times. Staff is friendly and they are timely and reasonably priced.
- **5/5 · Google Reviews · LeraBos Rager · 2025-10-20**: Called for someone to clear a sink drain.  Showed up less than an hour later and after discussing another issue we were having, the tech jumped into action and had the other issue resolved and the price was very reasonable.  Highly recommend.
- **5/5 · Google Reviews · Karen Neckers · 2025-09-10**: Jack is very friendly super polite, knowledgeable and honest! Very pleased choosing Quality drain.
- **5/5 · Google Reviews · Steve · 2025-04-18**: I'm a repeat customer (for different old house issues). Best service.  Schedules quick, shows up promptly, always top notch advice and quality of work. Fair pricing. 5 stars!
- **5/5 · Google Reviews · Anthony ODonnell · 2025-04-16**: The best in the Business - Russ and the team always come when called and do an out standing job. I called and he was on site less than an hour.

I highly recommend you call Quality Sewer & drain.

So I have to update my review to even 10 Stars... I had a big issue with a pipe underground in a very h…
- **5/5 · Google Reviews · Manuel Silva · 2025-04-16**: Responsive, reliable, great job done
- **5/5 · Google Reviews · Benjamin Huntley · 2025-03-24**: We hired Quality Sewer to assist with a clogged sink drain. Russ was able to come out on the same day and quickly resolved the issue. I can’t recommend this company enough. They were responsive, professional and knowledgeable! We’ll be hiring Russ and his team for any drain issues going forward.
- **5/5 · Google Reviews · Jayme Putaansuu · 2025-03-19**: The workers showed up the next day when they said they would. They explained what they were doing and when they left it didn’t look like they had been there they cleaned up so well.
- **5/5 · Google Reviews · Chris Buchanan · 2025-03-19**: Great work!
- **5/5 · Google Reviews · John Mianakian · 2025-03-19**: 🌟🌟🌟🌟🌟

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Data freshness: last scanned 2026-07-02T01:57:00.624Z.
Cite as: Quality Sewer & Drain, Inc — Tavlee (https://tavlee.com/contractor/quality-sewer-and-drain-inc-peabody)
Source: https://tavlee.com/contractor/quality-sewer-and-drain-inc-peabody