---
title: "R.I. Pools, Inc.."
description: "A few pool tiles needed replacing, and a recent customer of R.I. Pools, Inc. said the owner came over that day and took care of it within two days; the com"
doc_version: "2026-10-20"
last_updated: "2026-10-20"
---

# R.I. Pools, Inc..

**Trade:** Pool Cleaning · **Address:** 24 Merwin St, Norwalk, CT 06850 · **Phone:** (203) 838-0798 · **Website:** http://www.ripoolsinc.com/ · **Languages:** English

**Rating: 3.1/5** (low confidence) — from 6 reviews across 3 sources.
50% of sentiment-scored reviews read net-positive. Last 6 months: 2 reviews, 0 negative.

## The honest read

A few pool tiles needed replacing, and a recent customer of R.I. Pools, Inc. said the owner came over that day and took care of it within two days; the company had built that customer's pool many years earlier. R.I. Pools says it has 53 years in business, and its website names a service area of ten towns, among them Norwalk, Westport, Stamford and Greenwich.

A recent customer said Franco and family were accessible and professional throughout the process. A 2024 customer said they worked with Franco on pool and masonry work in Westport.

A 2025 customer said they asked R.I. Pools to resurface their 25-year-old pool and fix other items, including electrical and a main bottom drain; the pool was resurfaced with diamond Brite, and the total job was $70,000. In that 2025 review, the customer said the work was done well, but the workers walked all over the dark gray coating and left boot prints, the color was uneven, and Franco refused when the customer offered to split the cost of a new application.

A 2022 customer said that after a pool installation at their Greenwich home, they were still without a c/o 1.5 years later and could not sell the home. A 2022 customer said cracks appeared after a year or two and the company refused to fix them even after acknowledging the warranty covered them; that customer hired a new pool company to redo the pool.

Connecticut lists its home improvement contractor registration, HIC.0562717, as active, held by R I Pools Inc.

**Strengths:**
- Same-day tile visit — a recent customer said the owner came that day
- Pool and masonry work — a 2024 customer worked with Franco in Westport

**Concerns:**
- Uneven resurfacing finish — a 2025 customer said workers left boot prints
- Warranty crack repair — a 2022 customer said the company refused to fix cracks
- Missing c/o — a 2022 customer was still without one 1.5 years later

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Says it has 53 years in business _(confidence: medium)_
  - [Official Website](http://www.ripoolsinc.com) — “Self-reported 53 years in business”
- Its website names a service area of ten towns, including Norwalk, Westport, Stamford and Greenwich _(confidence: medium)_
  - [Official Website](http://www.ripoolsinc.com) — “Stated service area (self-reported): Fairfield, Greenwich, Stamford, Darien, Westport, New Canaan, Ridgefield, Weston, Wilton, Norwalk”
- Google rating of 3.8 from 15 ratings _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=R.I.%20Pools%2C%20Inc..&query_place_id=ChIJ7-jYNywc6IkRfFLt_XJZK1Y) — “Google: 3.8★ from 15 ratings”
- A recent customer said the owner came over the same day and repaired pool tiles within two days _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tkWGMybFpSR1JqVTI5RVNGbDFUbE5pWkRCMVpHYxAB!2m1!1s0x0:0x562b5972fded527c!3m1!1s2@1:CAIQACodChtycF9oOkdXc2lZRGRjU29ESFl1TlNiZDB1ZGc%7C%7C?hl=en-US) — “5★ R.I. built our pool many years ago and we’ve been very happy with it. Recently I had to replace a few tiles, a job that I thought would b…”
- A recent customer said Franco and family were accessible and professional throughout the process _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2psaFVFRkdOMnR0Y2xORFJWVXpYM2c1TFRGUlpYYxAB!2m1!1s0x0:0x562b5972fded527c!3m1!1s2@1:CAIQACodChtycF9oOjlhUEFGN2ttclNDRVUzX3g5LTFRZXc%7C%7C?hl=en-US) — “5★ Great recommendations based on experience building pools.  Franco and family were accessible and professional throughout the process.”
- A 2024 customer said they worked with Franco on pool and masonry work in Westport _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURuZ0tfNExnEAE!2m1!1s0x0:0x562b5972fded527c!3m1!1s2@1:CIHM0ogKEICAgIDngK_4Lg%7C%7C?hl=en-US) — “5★ ⭐⭐⭐⭐⭐

I had the pleasure of working with Franco for some pool and masonry work in Westport, and I can't recommend him highly enough! Fra…”
- A 2025 customer said workers left boot prints in a $70,000 resurfacing's coating and Franco refused to split the cost of a redo _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2w5dlpHOXVhbVJEYm5VMWFWVTJUMjUxVGkxRVUwRRAB!2m1!1s0x0:0x562b5972fded527c!3m1!1s2@1:CAIQACodChtycF9oOl9vZG9uamRDbnU1aVU2T251Ti1EU0E%7C%7C?hl=en-US) — “1★ I have a 25 year-old Pool and I asked RI Pools to resurface it and also fix a bunch of other things like electrical and the main bottom d…”
- A 2022 customer said they were still without a c/o 1.5 years after a pool installation at their Greenwich home _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR1dE4zazR3RRAB!2m1!1s0x0:0x562b5972fded527c!3m1!1s2@1:CIHM0ogKEICAgIDutN3k4wE%7C%7C?hl=en-US) — “1★ I used RI Pools to install a pool in my previous home in Wesport and they did a great job. So I used them again after I moved to Greenwic…”
- A 2022 customer said the company refused to fix cracks even after acknowledging the warranty covered them _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQyakpMQ1JBEAE!2m1!1s0x0:0x562b5972fded527c!3m1!1s2@1:CIHM0ogKEICAgID2jJLCRA%7C%7C?hl=en-US) — “1★ Pool was fine for a year or two.  Cracks appeared everywhere and they refused to fix them, even after acknowledging it was covered by war…”
- Connecticut lists its home improvement contractor registration, HIC.0562717, as active, held by R I Pools Inc. _(confidence: high)_
  - [State License Registry](https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx) — “CT hic license HIC.0562717 registry-verified active — registry holder of record: R I POOLS INC”
- Specializes in Pool Cleaning _(confidence: low)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tkWGMybFpSR1JqVTI5RVNGbDFUbE5pWkRCMVpHYxAB!2m1!1s0x0:0x562b5972fded527c!3m1!1s2@1:CAIQACodChtycF9oOkdXc2lZRGRjU29ESFl1TlNiZDB1ZGc%7C%7C?hl=en-US) — “5★ R.I. built our pool many years ago and we’ve been very happy with it. Recently I had to replace a few tiles, a job that I thought would b…”
- Also offers Masonry _(confidence: low)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURuZ0tfNExnEAE!2m1!1s0x0:0x562b5972fded527c!3m1!1s2@1:CIHM0ogKEICAgIDngK_4Lg%7C%7C?hl=en-US) — “5★ ⭐⭐⭐⭐⭐

I had the pleasure of working with Franco for some pool and masonry work in Westport, and I can't recommend him highly enough! Fra…”

## License

Status: **active** (#HIC.0562717, hic) — verified against the official CT state registry on 2026-10-20, never self-reported.
Re-check at the official registry: https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx

## Sources

- [Google Reviews](https://www.google.com/maps/search/?api=1&query=R.I.%20Pools%2C%20Inc..&query_place_id=ChIJ7-jYNywc6IkRfFLt_XJZK1Y): Listed on this source
- [Google](https://www.google.com/maps/search/?api=1&query=R.I.%20Pools%2C%20Inc..&query_place_id=ChIJ7-jYNywc6IkRfFLt_XJZK1Y): 3.8★ from 15 ratings
- [Official Website](http://www.ripoolsinc.com): 53 yrs in business · Self-reported profile and service details

## Recent reviews

- **5/5 · Google Reviews · Bart Gutekunst · 2026-09-21**: R.I. built our pool many years ago and we’ve been very happy with it. Recently I had to replace a few tiles, a job that I thought would be too small for them. I called just to identify the make of the tiles, and the owner came over that day and said they’d be happy to repair it. I mentioned that we …
- **5/5 · Google Reviews · Gianni DiMeglio · 2026-07-02**: Great recommendations based on experience building pools.  Franco and family were accessible and professional throughout the process.
- **1/5 · Google Reviews · Peter T · 2025-11-03**: I have a 25 year-old Pool and I asked RI Pools to resurface it and also fix a bunch of other things like electrical and the main bottom drain wasn't working. The pool was resurfaced with an application of diamond Brite, which is the best surface application. The total job was not cheap: it was $70,0…
- **5/5 · Google Reviews · Rebekah Murney · 2024-10-01**: ⭐⭐⭐⭐⭐

I had the pleasure of working with Franco for some pool and masonry work in Westport, and I can't recommend him highly enough! Franco is truly a man of integrity and respect. He approaches his work with honesty and dedication, making the entire process seamless and enjoyable.

Unlike many sal…
- **1/5 · Google Reviews · Anthony Antonucci · 2022-08-14**: I used RI Pools to install a pool in my previous home in Wesport and they did a great job. So I used them again after I moved to Greenwich. Unfortunately this time after installing my pool they have left me high and dry with no c/o. This is 1.5 years after installation I'm still without a c/o and th…
- **1/5 · Google Reviews · Mike Steinharter · 2022-05-08**: Pool was fine for a year or two.  Cracks appeared everywhere and they refused to fix them, even after acknowledging it was covered by warranty.  So angry.  Had to hire a new pool company to redo the pool.

---

Data freshness: last scanned 2026-10-13T14:43:00.590Z.
Cite as: R.I. Pools, Inc.. — Tavlee (https://tavlee.com/contractor/r-i-pools-inc-norwalk)
Source: https://tavlee.com/contractor/r-i-pools-inc-norwalk

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