# Reliable HVAC, Inc.

**Trade:** HVAC / Heating & Cooling · **Address:** 330 Tacoma St #2A, Worcester, MA 01605 · **Phone:** (508) 560-6595 · **Website:** http://www.reliablehvacandplumbing.com/ · **Languages:** English

**Rating: 4.3/5** (medium confidence) — from 71 reviews across 3 sources.
96% of sentiment-scored reviews read net-positive. Last 6 months: 4 reviews, 0 negative.

## The honest read

Reliable HVAC & Plumbing is a Worcester company built around one person showing up in review after review: owner Ian, who gets credited directly across dozens of the 71 reviews on file for being fast, knowledgeable and hands-on, whether it's a same-day furnace fix or a full system replacement. His crew -- Eddie, Hunter, Steve, Mike, Eric, and dispatcher Alyx/Alex -- gets named just as often for showing up on time and explaining the work.

The emergency-response pattern shows up constantly: a Sunday-night water heater leak fixed by 2pm the next day, a boiler that stopped working over a weekend and got a permanent fix the following business day, a furnace that died on a Tuesday night with a new unit installed the next day. Bigger jobs get the same level of detail in reviews -- an oil-to-gas furnace conversion, a whole-home humidifier install, a mini-split heat pump, and on one older Victorian, a boiler and water heater replacement alongside a cast-iron sewer pipe swap, new toilets and a kitchen disposal, all handled by the same crew. The company does plumbing as much as HVAC, and the reviews reflect that split evenly.

It's not a perfect record. A January 2025 review said a technician quoted roughly $12,000 to replace an entire heating system, only for a different company to fix the actual problem for about $150 -- a serious complaint about a costly recommendation that turned out to be unnecessary. And in an August 2025 review, a customer said a technician replaced a condensate pump but left without confirming the leak had actually stopped, and the water kept coming.

Those two accounts stand out against a much larger run of five-star reviews describing fast, honest, well-communicated work -- but they're worth keeping in mind, especially on a big-ticket repair recommendation. For HVAC or plumbing work in the Worcester area, this is a high-volume, heavily reviewed shop; it's worth asking for a second opinion before signing off on any major system-replacement quote.

**Strengths:**
- Named team — owner Ian and techs credited by name across dozens of reviews
- Fast emergency response — same-day fixes cited for weekend breakdowns
- Full system replacements — furnace, AC and boiler swaps praised as clean and quick

**Concerns:**
- Costly overquote — a January 2025 review cited a $12,000 quote for unneeded work
- Incomplete follow-up — an August 2025 review said a leak wasn't confirmed fixed

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Reliable HVAC & Plumbing does both HVAC and plumbing work in the Worcester area, per numerous reviews describing furnace, AC, water heater, boiler and plumbing jobs _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUNvc2ZhNVNREAE!2m1!1s0x0:0xe2d4ec2ba803d336!3m1!1s2@1:CIHM0ogKEICAgMCosfa5SQ%7C%7C?hl=en) — “5★ Reliable HVAC & Plumbing is truly reliable and dependable with their work on our plumbing. Ian and his staff were very efficient and prof…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURUaXZuN3RnRRAB!2m1!1s0x0:0xe2d4ec2ba803d336!3m1!1s2@1:CIHM0ogKEICAgIDTivn7tgE%7C%7C?hl=en) — “5★ We recently had our gas furnace, AC and hot water tank replaced with Reliable HVAC. Highly recommended to anyone in Worcester area. The k…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNKc2FiZ2tRRRAB!2m1!1s0x0:0xe2d4ec2ba803d336!3m1!1s2@1:CIHM0ogKEICAgICJsabgkQE%7C%7C?hl=en) — “5★ I felt compelled to leave this review as I never had such a great experience when it came to resolving plumbling issues. Our water heater…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNlaThMQ0FREAE!2m1!1s0x0:0xe2d4ec2ba803d336!3m1!1s2@1:CIHM0ogKEICAgICei8LCAQ%7C%7C?hl=en) — “5★ Ian and his team recently did a lot of work for us on our old Victorian home. They replaced the boiler and water heater, replaced a long …”
- Owner Ian and technicians -- Eddie, Hunter, Steve, Mike, Eric -- are named directly across dozens of reviews from 2022 through 2026 as responsive, knowledgeable and professional _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25SM1JEQm1ibEZLVEVGcE1rVnRZV0ZzYlVJNVVXYxAB!2m1!1s0x0:0xe2d4ec2ba803d336!3m1!1s2@1:CAIQACodChtycF9oOnR3RDBmblFKTEFpMkVtYWFsbUI5UWc%7C%7C?hl=en) — “5★ ★★★★★

Reliable HVAC has “reliable” in their name for a reason! They showed up on time, were professional, knowledgeable, and got the job…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURQejllcVdBEAE!2m1!1s0x0:0xe2d4ec2ba803d336!3m1!1s2@1:CIHM0ogKEICAgIDPz9eqWA%7C%7C?hl=en) — “5★ Ian, Eddie, and team are incredible to work with. Very responsive and timely. Ian stopped by the first day I spoke with him to get a bett…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN6alphTDZ3RRAB!2m1!1s0x0:0xe2d4ec2ba803d336!3m1!1s2@1:CIHM0ogKEICAgICzjZaL6wE%7C%7C?hl=en) — “5★ Steve came out to replace the blower motor in our unit today and got the job done right. He went above and beyond to double check the uni…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM5MTlxNDB3RRAB!2m1!1s0x0:0xe2d4ec2ba803d336!3m1!1s2@1:CIHM0ogKEICAgIC919q40wE%7C%7C?hl=en) — “5★ Used reliable for first time . Hunter amazing . Would def recommend  this  company . Will use them in the future .”
- Multiple reviews describe rapid emergency response, including same-day or next-morning fixes for weekend water heater, boiler and furnace failures _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pKbk1XRllVMlJuVUhkeU9YbHRiVEphUzFrelFsRRAB!2m1!1s0x0:0xe2d4ec2ba803d336!3m1!1s2@1:CAIQACodChtycF9oOjJnMWFYU2RnUHdyOXltbTJaS1kzQlE%7C%7C?hl=en) — “5★ I called on a Sunday night with a leak coming from my water tank. They came out an had it fixed by 2pm the next day. Excellent service, v…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xCNVdURklTRmhPTW1oWlJtSklaMWhNUkZscVpGRRAB!2m1!1s0x0:0xe2d4ec2ba803d336!3m1!1s2@1:CAIQACodChtycF9oOlB5WTFISFhOMmhZRmJIZ1hMRFlqZFE%7C%7C?hl=en) — “5★ I cannot thank Ian enough. Came out within 30 minutes of an early Sunday morning call. Figured out the issue and is scheduling the soluti…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNEZ01EVGhBRRAB!2m1!1s0x0:0xe2d4ec2ba803d336!3m1!1s2@1:CIHM0ogKEICAgICDgMDThAE%7C%7C?hl=en) — “5★ Anyone need HVAC work done I HIGHLY recommend Reliable HVAC and Plumbing. My unit died on Tuesday night. They called me right away, were …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNKc2FiZ2tRRRAB!2m1!1s0x0:0xe2d4ec2ba803d336!3m1!1s2@1:CIHM0ogKEICAgICJsabgkQE%7C%7C?hl=en) — “5★ I felt compelled to leave this review as I never had such a great experience when it came to resolving plumbling issues. Our water heater…”
- Reviews describe complete system replacements -- furnace/AC oil-to-gas conversions, whole-home humidifier installs, mini-split heat pump installs, and a combined boiler/water heater/sewer pipe replacement on an older home -- completed cleanly and on schedule _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN6dFp1dlZ3EAE!2m1!1s0x0:0xe2d4ec2ba803d336!3m1!1s2@1:CIHM0ogKEICAgICztZuvVw%7C%7C?hl=en) — “5★ We highly recommend Reliable. As most people do we got estimates. We needed to replace a really old oil furnace and convert to gas ,as we…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURUbFA3aEVREAE!2m1!1s0x0:0xe2d4ec2ba803d336!3m1!1s2@1:CIHM0ogKEICAgIDTlP7hEQ%7C%7C?hl=en) — “5★ Thank you Ian for sending Mike and his crew to replace our furnace, condenser and water heater all in one day. Mike was very personable a…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURwaTV5UFpBEAE!2m1!1s0x0:0xe2d4ec2ba803d336!3m1!1s2@1:CIHM0ogKEICAgIDpi5yPZA%7C%7C?hl=en) — “5★ We had mini split heat pump got installed at our home recently. Ian was always responsive with my calls, knowledgable and clarified all m…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNlaThMQ0FREAE!2m1!1s0x0:0xe2d4ec2ba803d336!3m1!1s2@1:CIHM0ogKEICAgICei8LCAQ%7C%7C?hl=en) — “5★ Ian and his team recently did a lot of work for us on our old Victorian home. They replaced the boiler and water heater, replaced a long …”
- In an August 2025 review, a customer said a technician replaced a condensate pump but left without testing whether the leak had actually stopped, and the leak continued _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pOb2NFeDRSRGxtVGpsZlQzTjRYMUJ3YkhkM2RrRRAB!2m1!1s0x0:0xe2d4ec2ba803d336!3m1!1s2@1:CAIQACodChtycF9oOjNocEx4RDlmTjlfT3N4X1BwbHd3dkE%7C%7C?hl=en) — “1★ I contacted Reliable HVAC after discovering water leaking from my furnace/AC. Assuming a faulty condensate pump, I requested a repair. Ia…”
- A January 2025 review said the company quoted about $12,000 to replace an entire heating system that turned out not to need replacement, after another company fixed the actual problem for about $150 _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURfdXJpRjZ3RRAB!2m1!1s0x0:0xe2d4ec2ba803d336!3m1!1s2@1:CIHM0ogKEICAgID_uriF6wE%7C%7C?hl=en) — “1★ They estimated to replace the whole heat system in $12000 even it was not needed to replace,left the gas valve shut down and ask me to wa…”
- Google shows 4.8 stars from 81 ratings; the 49 reviews quoted here are drawn from 71 total on file from 2021 through 2026 _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Reliable%20HVAC%2C%20Inc.&query_place_id=ChIJVfvWHb8gxa4RNtMDqCvs1OI) — “Google: 4.8★ from 81 ratings”
- Furnace, boiler and AC installation and repair _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN6dFp1dlZ3EAE!2m1!1s0x0:0xe2d4ec2ba803d336!3m1!1s2@1:CIHM0ogKEICAgICztZuvVw%7C%7C?hl=en) — “5★ We highly recommend Reliable. As most people do we got estimates. We needed to replace a really old oil furnace and convert to gas ,as we…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURUaXZuN3RnRRAB!2m1!1s0x0:0xe2d4ec2ba803d336!3m1!1s2@1:CIHM0ogKEICAgIDTivn7tgE%7C%7C?hl=en) — “5★ We recently had our gas furnace, AC and hot water tank replaced with Reliable HVAC. Highly recommended to anyone in Worcester area. The k…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUREdVo3QWpBRRAB!2m1!1s0x0:0xe2d4ec2ba803d336!3m1!1s2@1:CIHM0ogKEICAgIDDuZ7AjAE%7C%7C?hl=en) — “5★ The heating furnace in my apartment started emitting a loud noise and suddenly stopped working. Alex kindly agreed to schedule an appoint…”
- Heat pump and mini-split installation _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25sc2FWaDJjbGRNTVhSM1Z6aE1RV0pyT0U1TFYwRRAB!2m1!1s0x0:0xe2d4ec2ba803d336!3m1!1s2@1:CAIQACodChtycF9oOnlsaVh2cldMMXR3VzhMQWJrOE5LV0E%7C%7C?hl=en) — “5★ I got a heat pump and air handler unit installed by them and I could not be happier with everything. Ian was honest and very knowledgeabl…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURwaTV5UFpBEAE!2m1!1s0x0:0xe2d4ec2ba803d336!3m1!1s2@1:CIHM0ogKEICAgIDpi5yPZA%7C%7C?hl=en) — “5★ We had mini split heat pump got installed at our home recently. Ian was always responsive with my calls, knowledgable and clarified all m…”
- Water heater installation and plumbing repair _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUNvc2ZhNVNREAE!2m1!1s0x0:0xe2d4ec2ba803d336!3m1!1s2@1:CIHM0ogKEICAgMCosfa5SQ%7C%7C?hl=en) — “5★ Reliable HVAC & Plumbing is truly reliable and dependable with their work on our plumbing. Ian and his staff were very efficient and prof…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNKc2FiZ2tRRRAB!2m1!1s0x0:0xe2d4ec2ba803d336!3m1!1s2@1:CIHM0ogKEICAgICJsabgkQE%7C%7C?hl=en) — “5★ I felt compelled to leave this review as I never had such a great experience when it came to resolving plumbling issues. Our water heater…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNlaThMQ0FREAE!2m1!1s0x0:0xe2d4ec2ba803d336!3m1!1s2@1:CIHM0ogKEICAgICei8LCAQ%7C%7C?hl=en) — “5★ Ian and his team recently did a lot of work for us on our old Victorian home. They replaced the boiler and water heater, replaced a long …”
- Specializes in HVAC / Heating & Cooling _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Reliable%20HVAC%2C%20Inc.&query_place_id=ChIJVfvWHb8gxa4RNtMDqCvs1OI) — “Google: 4.8★ from 81 ratings”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN6dFp1dlZ3EAE!2m1!1s0x0:0xe2d4ec2ba803d336!3m1!1s2@1:CIHM0ogKEICAgICztZuvVw%7C%7C?hl=en) — “5★ We highly recommend Reliable. As most people do we got estimates. We needed to replace a really old oil furnace and convert to gas ,as we…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURUaXZuN3RnRRAB!2m1!1s0x0:0xe2d4ec2ba803d336!3m1!1s2@1:CIHM0ogKEICAgIDTivn7tgE%7C%7C?hl=en) — “5★ We recently had our gas furnace, AC and hot water tank replaced with Reliable HVAC. Highly recommended to anyone in Worcester area. The k…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURwaTV5UFpBEAE!2m1!1s0x0:0xe2d4ec2ba803d336!3m1!1s2@1:CIHM0ogKEICAgIDpi5yPZA%7C%7C?hl=en) — “5★ We had mini split heat pump got installed at our home recently. Ian was always responsive with my calls, knowledgable and clarified all m…”
- Specializes in Plumbing _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUNvc2ZhNVNREAE!2m1!1s0x0:0xe2d4ec2ba803d336!3m1!1s2@1:CIHM0ogKEICAgMCosfa5SQ%7C%7C?hl=en) — “5★ Reliable HVAC & Plumbing is truly reliable and dependable with their work on our plumbing. Ian and his staff were very efficient and prof…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNKc2FiZ2tRRRAB!2m1!1s0x0:0xe2d4ec2ba803d336!3m1!1s2@1:CIHM0ogKEICAgICJsabgkQE%7C%7C?hl=en) — “5★ I felt compelled to leave this review as I never had such a great experience when it came to resolving plumbling issues. Our water heater…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNlaThMQ0FREAE!2m1!1s0x0:0xe2d4ec2ba803d336!3m1!1s2@1:CIHM0ogKEICAgICei8LCAQ%7C%7C?hl=en) — “5★ Ian and his team recently did a lot of work for us on our old Victorian home. They replaced the boiler and water heater, replaced a long …”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Reliable%20HVAC%2C%20Inc.&query_place_id=ChIJVfvWHb8gxa4RNtMDqCvs1OI): 4.8★ from 81 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Reliable%20HVAC%2C%20Inc.&query_place_id=ChIJVfvWHb8gxa4RNtMDqCvs1OI): Listed on this source
- [Official Website](http://www.reliablehvacandplumbing.com): Self-reported profile and service details

## Recent reviews

- **5/5 · Google Reviews · Ramsey Shadeck · 2026-08-10**: ★★★★★

Reliable HVAC has “reliable” in their name for a reason! They showed up on time, were professional, knowledgeable, and got the job done right. Great company and great service. Highly recommend!
- **5/5 · Google Reviews · Brandon Bissett · 2026-08-05**: I got a heat pump and air handler unit installed by them and I could not be happier with everything. Ian was honest and very knowledgeable with what they were installing. His crew came out and did an absolute fantastic job on the install. Clean and efficient. And Alyx was absolutely amazing to deal …
- **5/5 · Google Reviews · Edward Lavorgna · 2026-05-14**: Garrett did a great job! He cleaned the furnace, fixed a leak at the water heater and did maintenance and cleaning on the ac unit. He was very thorough and explained things clearly. Very good experience and the price was reasonable.
- **5/5 · Google Reviews · Kerrilee Adams · 2026-03-24**: I called on a Sunday night with a leak coming from my water tank. They came out an had it fixed by 2pm the next day. Excellent service, very friendly and fast. Thank you
- **5/5 · Google Reviews · Riane S · 2026-01-25**: I cannot thank Ian enough. Came out within 30 minutes of an early Sunday morning call. Figured out the issue and is scheduling the solution for the same week. Finally a company that answers the phone and helps when in need. They will be our new and only HVAC and plumber.
- **1/5 · Google Reviews · Luis Lozano · 2025-08-04**: I contacted Reliable HVAC after discovering water leaking from my furnace/AC. Assuming a faulty condensate pump, I requested a repair. Ian responded and replaced the pump. However, he left without testing or confirming that the leak had stopped. Unfortunately, the water continued even after he left.…
- **5/5 · Google Reviews · Jenny R · 2025-07-18**: Great HVAC service and very helpful with the whole process
- **5/5 · Google Reviews · Vikkilyn Gallagher · 2025-07-06**: Ian, Eddie, the entire crew are fantastic! They installed a new system at my mom’s (Suzanne S) house, have been out a few times for routine service. They are prompt, reliable and super kind to her! I can’t possibly say enough good things about them!
- **5/5 · Google Reviews · Paul Marinucci · 2025-05-22**: Reliable HVAC and Plumbing is absolutely fantastic!!  From the moment I called and spoke to Alex who arranged the service call and she scheduled their tech I knew I was in the best of hands. Tech Eric called me as he was on his way and arrived exactly on time as he’d said. Eric listened patiently an…
- **5/5 · Google Reviews · Aditya · 2025-05-19**: Firstly, it's great to see a young entrepreneur like Ian running a major business. I often judge a company based on its after-sales service, and many businesses fall short in that area. Once they have your money, they often feel no obligation to address your concerns.

This is where Reliable HVAC ex…

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Data freshness: last scanned 2026-08-24T14:37:04.912Z.
Cite as: Reliable HVAC, Inc. — Tavlee (https://tavlee.com/contractor/reliable-hvac-inc-worcester)
Source: https://tavlee.com/contractor/reliable-hvac-inc-worcester