# Reservoir Home

**Trade:** Plumbing · **Address:** 50 Terminal St Bldg 2, Suite 723, Boston, MA 02129, USA · **Phone:** (617) 249-3048 · **Website:** https://reservoirhome.com/ · **Languages:** English

**Rating: 4.9/5** (medium confidence) — from 33 reviews across 5 sources.
100% of sentiment-scored reviews read net-positive. Last 6 months: 13 reviews, 0 negative.

## The honest read

Reservoir Home installs one thing — its own smart, heat-pump water heater — for homes around Greater Boston, and its reviews read less like typical plumbing feedback and more like early-adopter tech reviews, with customers comparing the app-connected unit to switching from a 'dumb thermostat to a Nest.' The company was founded in Boston by three co-founders (Luke Winston-Almanzar, Gabriel Parisi-Amon, and Jake Felser), and its Massachusetts plumbing license is active.

The written record is short but consistent: every review on file is from 2025 or 2026, and the same installers keep coming up by name — Jose, Jack, Matt, Max — often praised for handling awkward retrofits in century-old Boston houses. In a January 2026 review, one customer described a water heater failing with water pooling and a gas smell in the basement while home alone with two young kids, and said the team got a replacement installed right away. In a December 2025 review, another customer had a post-install water-flow issue and said Reservoir came back the same day and fixed it at no charge, even though the problem wasn't caused by their system.

Because the company and its product are new, there isn't yet a multi-year track record to point to, and its Angi profile — while describing it as a locally owned, licensed and insured plumbing company — carries no reviews yet. Worth asking directly about warranty terms and long-term parts and service support for the proprietary unit.

This is the call for someone specifically interested in a smart, heat-pump water heater rather than a like-for-like replacement — reviewers consistently cite the app monitoring, leak detection, and, often with Mass Save rebates applied, competitive pricing against a standard heat pump unit.

**Strengths:**
- Named installers — customers repeatedly praise Jose, Jack, and the crew by name
- Smart monitoring — app-based leak detection and usage tracking draw praise
- Handles tricky retrofits — praised for adapting to century-old Boston homes
- Fast follow-up — returned same-day to fix an issue at no charge

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Massachusetts plumbing license verified active _(confidence: high)_
  - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA plumber license 9630147-PL-C verified active”
- Angi lists it as a locally owned, licensed and insured plumbing company, though new on the platform with no reviews yet _(confidence: medium)_
  - [Angi](https://www.angi.com/companylist/us/ma/boston/reservoir-home-llc-reviews-158803558.htm) — “Reservoir Home, LLC's Angi profile describes it as a locally owned, licensed and insured plumbing company serving the Greater Boston area sp…”
- Named installers repeatedly praised for clean, careful work in older homes _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xCbVZXdEVWakZKUm1kR2JIaDFlRlpQY0hkME1GRRAB!2m1!1s0x0:0xdc09b5d158bbd839!3m1!1s2@1:CAIQACodChtycF9oOlBmVWtEVjFJRmdGbHh1eFZPcHd0MFE%7C%7C?hl=en) — “5★ The Reservoir team did an amazing job installing my new N51 water heater. I have a more complex system with a solar pre-heat tank and the…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pKVGRHUjNWV05yYkZKNFl6QXlORXRqVG1nd1pIYxAB!2m1!1s0x0:0xdc09b5d158bbd839!3m1!1s2@1:CAIQACodChtycF9oOjJTdGR3VWNrbFJ4YzAyNEtjTmgwZHc%7C%7C?hl=en) — “5★ The Reservoir team went out of their way to schedule the install of a new heat-pump water heater when our legacy unit was failing. They d…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xOdFpVSXpWREUxTlZsM1UzQnhUVTVmTW1SUU0yYxAB!2m1!1s0x0:0xdc09b5d158bbd839!3m1!1s2@1:CAIQACodChtycF9oOlNtZUIzVDE1NVl3U3BxTU5fMmRQM2c%7C%7C?hl=en) — “5★ Having had less than stellar experiences with other plumbing and HVAC installers, working with Reservoir's savvy and efficient installati…”
- App-based leak detection and usage monitoring praised by customers _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xkaWJqSnFZWEJQTFZaTk9IbE1VVTVDYzA1T2MzYxAB!2m1!1s0x0:0xdc09b5d158bbd839!3m1!1s2@1:CAIQACodChtycF9oOldibjJqYXBPLVZNOHlMUU5Cc05Oc3c%7C%7C?hl=en) — “5★ Excellent experience from the initial quote, through install, and use of the water heater. Smart features are great for having the water …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xkWVN6WnBSa0pEY2pkNmNYZG5TMVZuU0RGcFRGRRAB!2m1!1s0x0:0xdc09b5d158bbd839!3m1!1s2@1:CAIQACodChtycF9oOldYSzZpRkJDcjd6cXdnS1VnSDFpTFE%7C%7C?hl=en) — “5★ The Reservoir team was exceptionally friendly and efficient. After the installation, I thought I was having a water-flow issue. They came…”
- Returned same day to resolve a post-install issue at no charge _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xkWVN6WnBSa0pEY2pkNmNYZG5TMVZuU0RGcFRGRRAB!2m1!1s0x0:0xdc09b5d158bbd839!3m1!1s2@1:CAIQACodChtycF9oOldYSzZpRkJDcjd6cXdnS1VnSDFpTFE%7C%7C?hl=en) — “5★ The Reservoir team was exceptionally friendly and efficient. After the installation, I thought I was having a water-flow issue. They came…”
- Installs a proprietary smart heat-pump water heater (the N51) _(confidence: high)_
  - [Official Website](https://reservoirhome.com) — “Reservoir designs, sells, and installs a smart electric water heater, currently installing in the Boston Metro/New England area.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xCbVZXdEVWakZKUm1kR2JIaDFlRlpQY0hkME1GRRAB!2m1!1s0x0:0xdc09b5d158bbd839!3m1!1s2@1:CAIQACodChtycF9oOlBmVWtEVjFJRmdGbHh1eFZPcHd0MFE%7C%7C?hl=en) — “5★ The Reservoir team did an amazing job installing my new N51 water heater. I have a more complex system with a solar pre-heat tank and the…”
- Water softener installation alongside water heater work _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25CeVNFaFlhRzF2TjBaUFNHVTBOME5sWDJZMk9HYxAB!2m1!1s0x0:0xdc09b5d158bbd839!3m1!1s2@1:CAIQACodChtycF9oOnBySEhYaG1vN0ZPSGU0N0NlX2Y2OGc%7C%7C?hl=en) — “5★ Very happy with the work Robin and Austin did installing a new water softener and heat pump water heater. Everyone I interacted with was …”
- Specializes in Plumbing _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25WVVdVWnVRemh3ZVdOUU4yeHdPR2M0VWxkMWNuYxAB!2m1!1s0x0:0xdc09b5d158bbd839!3m1!1s2@1:CAIQACodChtycF9oOnVUWUZuQzhweWNQN2xwOGc4Uld1cnc%7C%7C?hl=en) — “5★ Our ~8 year old "dumb" water heater finally gave up the ghost and I was shopping around when I found Reservoir. It's everything you'd exp…”
  - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA plumber license 9630147-PL-C verified active”

## License

Status: **active** (#9630147-PL-C, plumber) — verified against the official MA state registry on 2026-07-01, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Reservoir%20Home&query_place_id=ChIJzUFBv4xx44kROdi7WNG1Cdw): 4.9★ from 36 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Reservoir%20Home&query_place_id=ChIJzUFBv4xx44kROdi7WNG1Cdw): Listed on this source
- [Official Website](https://reservoirhome.com): Self-reported profile and service details
- [Angi](https://www.angi.com/companylist/us/ma/boston/reservoir-home-llc-reviews-158803558.htm): Listed on this source
- [Exa](https://www.masscec.com/company/reservoir): 1 web mention across the open web (each linked to its source)

## Recent reviews

- **5/5 · Google Reviews · Mitch Haile · 2026-06-24**: Our ~8 year old "dumb" water heater finally gave up the ghost and I was shopping around when I found Reservoir. It's everything you'd expect from a re-imagined appliance for the modern world - intelligence water temp control that adapts to how you use it, leading to lower water bills. There is also …
- **5/5 · Google Reviews · Paul Brochu · 2026-06-19**: Excellent experience from the initial quote, through install, and use of the water heater. Smart features are great for having the water hot when you need it. No more waiting for the shower to heat up, or worrying about running out of hot water. Leak detection and other smart features are a plus. Th…
- **5/5 · Google Reviews · Skye Grams · 2026-06-12**: This was one of the best home improvement experiences I’ve had.

From the beginning, Reservoir was transparent about pricing, warranty coverage, and exactly what to expect. There were no surprises, and every question was answered clearly before I made a decision.

The installation team was professio…
- **5/5 · Google Reviews · Penny Staniunas · 2026-06-10**: Very professional came in hardly knew they were there.  Polite and informative showed me how it works and saves me money.  No estimate fee walked me through the process sent me an estimate helped to get it through mass save and rebates.  I will recommend Reservoir!
Thank you Reservoir!
- **5/5 · Google Reviews · Milton Chan · 2026-05-24**: Jack and Jose are great! They were responsive to my questions and proactive with service when they saw issues. Install was completed on short notice and they stayed late to finish the job. Technology is cutting edge for a heat pump water heater and the Reservoir team continues to improve the softwar…
- **5/5 · Google Reviews · Boris Goldowsky · 2026-05-22**: We replaced our aging gas water heater with a new electric Reservoir. This product is a best-of-both words type of thing: it is environmentally friendly, using a heat pump as the primary mechanism & removing one more fossil-fuel appliance from our house, but also feels like a luxury: unlike our old …
- **5/5 · Google Reviews · Thomas Boettcher · 2026-05-19**: The Reservoir team did an amazing job installing my new N51 water heater. I have a more complex system with a solar pre-heat tank and they were able to integrate that system into the N51 and their plumbing work is super clean and neat, some might even say an art form. The install team was thorough i…
- **5/5 · Google Reviews · Tiana Veldwisch · 2026-05-12**: Great installation crew, explained everything, cleaned up after themselves, really considerate (including watching out for our indoor cats). I'm very impressed and excited for efficient hot water!
- **5/5 · Google Reviews · Matthew Aronson · 2026-05-07**: Our experience with Reservoir so far has been great. We went from a "dumb" 80 gallon heat pump that often went cold and offered zero insights, to a "smart" 50 gallon tank that offers greater actual point in time hot water access (sometimes up to 65 gallons), useful app insights, and instant hot wate…
- **5/5 · Google Reviews · Charles Dawson · 2026-04-18**: The installation crew did a great job --- the system looks great, and they did a great job explaining things to us when they were done. So far, the water heater is working great!

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Data freshness: last scanned 2026-07-01T17:37:25.918Z.
Cite as: Reservoir Home — Tavlee (https://tavlee.com/contractor/reservoir-home-suite-723)
Source: https://tavlee.com/contractor/reservoir-home-suite-723