# Restoration 1 of Cape Cod **Trade:** Remediation Services · **Address:** 160 MacArthur Blvd Unit 7, Bourne, MA 02532 · **Phone:** (508) 625-7189 · **Website:** https://www.restoration1.com/cape-cod?utm_source=GBP&utm_medium=Google · **Languages:** English **Rating: 3.8/5** (medium confidence) — from 24 reviews across 3 sources. 100% of sentiment-scored reviews read net-positive. Last 6 months: 4 reviews, 0 negative. ## The honest read Restoration 1 of Cape Cod is a Bourne emergency-remediation company whose Google profile carries 4.4 stars from 25 ratings. Reviews emphasize fast response, clear communication, water extraction, drying equipment and sewage/flood cleanup. Meaningful complaints include a February 2026 dispute over charges said to be roughly three times insurer and third-party estimates, a July 2025 disagreement over cleaning versus removing potentially mold-affected materials, and an older cleanup complaint later corrected after owner follow-up. Get scope, labor count, equipment charges and insurance assumptions in writing. The national Restoration 1 website is brand-level, not branch-specific; BBB, Procore, BuildZoom, Angi, HomeAdvisor, Thumbtack and Porch pages supplied were wrong-business or generic. No local license or certification was established in this pass. **Strengths:** - Fast emergency response - Clear communication and updates - Water extraction and drying - Owner follow-up **Concerns:** - Billing disputes - Scope judgment on mold-affected materials - Initially incomplete cleanup - No branch-specific licensing/certification evidence **Where sources disagree:** - Google’s 4.4-star headline sits alongside detailed billing complaints. - The national Restoration 1 website provides no branch-specific Cape Cod facts. - The supplied BBB, Procore, BuildZoom, Angi, HomeAdvisor, Thumbtack and Porch pages were wrong-business or generic pages and were excluded. ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Google lists Restoration 1 of Cape Cod at 4.4 stars from 25 ratings. _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Restoration%201%20of%20Cape%20Cod&query_place_id=ChIJ3SkL_HIUYCURdIixY3JElXg) — “Google: 4.4★ from 25 ratings” - Reviewers repeatedly describe rapid emergency response and clear communication for floods, leaks and water-heater failures. _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25oWmRIZFBSRVpEVVdFMk5XTXhkM0IwVkhSa1YwRRAB!2m1!1s0x0:0x7895447263b18874!3m1!1s2@1:CAIQACodChtycF9oOnhZdHdPREZDUWE2NWMxd3B0VHRkV0E%7C%7C?hl=en) — “5★ Super responsive on Saturday morning to our flood situation. Thoroughly explained the process and the services offered. Flexible to our n…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25ZMGRFcFdNVko2VnpFdFJGQlhkbXBJYTJSTFUxRRAB!2m1!1s0x0:0x7895447263b18874!3m1!1s2@1:CAIQACodChtycF9oOnY0dEpWMVJ6VzEtRFBXdmpIa2RLU1E%7C%7C?hl=en) — “5★ I highly recommend Restoration 1 who helped when a pipe broke and we had 4 inches of water in our basement. They arrived quickly and had …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xkc2NrRndUR3hMT0c1MGVVZDZkbXB0YmxSS1NIYxAB!2m1!1s0x0:0x7895447263b18874!3m1!1s2@1:CAIQACodChtycF9oOldsckFwTGxLOG50eUd6dmptblRKSHc%7C%7C?hl=en) — “5★ Brian and Todd responded within an hour and immediately took care of a hot water tank leak in the finished basement. They were very pe…” - Customers describe water extraction, pumps, fans, dehumidifiers, drying and sewage cleanup handled professionally. _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25ZMGRFcFdNVko2VnpFdFJGQlhkbXBJYTJSTFUxRRAB!2m1!1s0x0:0x7895447263b18874!3m1!1s2@1:CAIQACodChtycF9oOnY0dEpWMVJ6VzEtRFBXdmpIa2RLU1E%7C%7C?hl=en) — “5★ I highly recommend Restoration 1 who helped when a pipe broke and we had 4 inches of water in our basement. They arrived quickly and had …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURRek5haF9BRRAB!2m1!1s0x0:0x7895447263b18874!3m1!1s2@1:CIHM0ogKEICAgMDQzNah_AE%7C%7C?hl=en) — “5★ We recently engaged the services of Restoration 1 for water restoration and damage clean-up, and I must express my utmost satisfaction wi…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMtbnBHU3hnRRAB!2m1!1s0x0:0x7895447263b18874!3m1!1s2@1:CIHM0ogKEICAgIC-npGSxgE%7C%7C?hl=en) — “5★ Brian came out within an hour of my initial call for an inspection after we had a sewage leak in the basement. He was professional, polit…” - A February 2026 reviewer disputed charges roughly three times insurer and third-party estimates, including labor and equipment. _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tvNFJHWXRWbVZZVmxwUk9GOURUMUE0TURGU2RIYxAB!2m1!1s0x0:0x7895447263b18874!3m1!1s2@1:CAIQACodChtycF9oOko4RGYtVmVYVlpROF9DT1A4MDFSdHc%7C%7C?hl=en) — “1★ They were quick to respond and that is all that was good. We had water in our basement on the weekend. The charge was 3 times what the in…” - A July 2025 reviewer disputed recommendations to clean rather than remove potentially mold-affected drywall and carpet. _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21wYU5rSmZNRlJKVTNZd1ltZEJlak5FU1V4WFFXYxAB!2m1!1s0x0:0x7895447263b18874!3m1!1s2@1:CAIQACodChtycF9oOmpaNkJfMFRJU3YwYmdBejNESUxXQWc%7C%7C?hl=en) — “1★ They were very quick to respond and polite, but their approach was focused on minimizing costs. For example, they suggested cleaning the …” - A 2023 reviewer described initially incomplete cleanup that was later corrected after owner intervention. _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM1NGRLb0R3EAE!2m1!1s0x0:0x7895447263b18874!3m1!1s2@1:CIHM0ogKEICAgIC54dKoDw%7C%7C?hl=en) — “2★ Never feel good to post a negative review, but it is warranted on this job. After removal of ceiling tiles/insulation, they left withou…” - The read rests on 24 Google reviews from 2022-2026, predominantly positive on emergency response but tempered by detailed billing, scope and cleanup complaints. _(confidence: medium)_ - [Google](https://www.google.com/maps/search/?api=1&query=Restoration%201%20of%20Cape%20Cod&query_place_id=ChIJ3SkL_HIUYCURdIixY3JElXg) — “Google: 4.4★ from 25 ratings” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2paR1YycEVkRFl0TjBaVFNrcFNOblpLTFhwbGVrRRAB!2m1!1s0x0:0x7895447263b18874!3m1!1s2@1:CAIQACodChtycF9oOjZGV2pEdDYtN0ZTSkpSNnZKLXplekE%7C%7C?hl=en) — “1★ I hired Restoration 1 for a job and, unfortunately, I made the mistake of signing a contract before receiving a quote for the estimated c…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tvNFJHWXRWbVZZVmxwUk9GOURUMUE0TURGU2RIYxAB!2m1!1s0x0:0x7895447263b18874!3m1!1s2@1:CAIQACodChtycF9oOko4RGYtVmVYVlpROF9DT1A4MDFSdHc%7C%7C?hl=en) — “1★ They were quick to respond and that is all that was good. We had water in our basement on the weekend. The charge was 3 times what the in…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21wYU5rSmZNRlJKVTNZd1ltZEJlak5FU1V4WFFXYxAB!2m1!1s0x0:0x7895447263b18874!3m1!1s2@1:CAIQACodChtycF9oOmpaNkJfMFRJU3YwYmdBejNESUxXQWc%7C%7C?hl=en) — “1★ They were very quick to respond and polite, but their approach was focused on minimizing costs. For example, they suggested cleaning the …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM1NGRLb0R3EAE!2m1!1s0x0:0x7895447263b18874!3m1!1s2@1:CIHM0ogKEICAgIC54dKoDw%7C%7C?hl=en) — “2★ Never feel good to post a negative review, but it is warranted on this job. After removal of ceiling tiles/insulation, they left withou…” - Specializes in Remediation Services _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25ZMGRFcFdNVko2VnpFdFJGQlhkbXBJYTJSTFUxRRAB!2m1!1s0x0:0x7895447263b18874!3m1!1s2@1:CAIQACodChtycF9oOnY0dEpWMVJ6VzEtRFBXdmpIa2RLU1E%7C%7C?hl=en) — “5★ I highly recommend Restoration 1 who helped when a pipe broke and we had 4 inches of water in our basement. They arrived quickly and had …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURRek5haF9BRRAB!2m1!1s0x0:0x7895447263b18874!3m1!1s2@1:CIHM0ogKEICAgMDQzNah_AE%7C%7C?hl=en) — “5★ We recently engaged the services of Restoration 1 for water restoration and damage clean-up, and I must express my utmost satisfaction wi…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURwOWV2cGxnRRAB!2m1!1s0x0:0x7895447263b18874!3m1!1s2@1:CIHM0ogKEICAgIDp9evplgE%7C%7C?hl=en) — “5★ I discovered a leak in the middle of our basement, which for many years has been bone dry despite heavy rain. It looked like it was relat…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMtbnBHU3hnRRAB!2m1!1s0x0:0x7895447263b18874!3m1!1s2@1:CIHM0ogKEICAgIC-npGSxgE%7C%7C?hl=en) — “5★ Brian came out within an hour of my initial call for an inspection after we had a sewage leak in the basement. He was professional, polit…” ## License Status: **not_found** — verified against the official MA state registry, never self-reported. Re-check at the official registry: https://madpl.mylicense.com/Verification/ ## Sources - [Google](https://www.google.com/maps/search/?api=1&query=Restoration%201%20of%20Cape%20Cod&query_place_id=ChIJ3SkL_HIUYCURdIixY3JElXg): 4.4★ from 25 ratings - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Restoration%201%20of%20Cape%20Cod&query_place_id=ChIJ3SkL_HIUYCURdIixY3JElXg): Listed on this source - [Exa](https://restoration1.com/cape-cod/barnstable): 0 web mentions across the open web (each linked to its source) ## Recent reviews - **1/5 · Google Reviews · Ariana Jones · 2026-07-31**: I hired Restoration 1 for a job and, unfortunately, I made the mistake of signing a contract before receiving a quote for the estimated cost of the work. I was not overly concerned at the time because I was told they regularly work with insurance companies, and I felt comfortable knowing my insuranc… - **5/5 · Google Reviews · Michele Scaife · 2026-07-22**: Super responsive on Saturday morning to our flood situation. Thoroughly explained the process and the services offered. Flexible to our needs when it came to choosing the demo/remodel options. Would recommend Brian and his team to anyone needing their service. - **5/5 · Google Reviews · Thomas Breheny · 2026-04-21**: So far so good - **5/5 · Google Reviews · Michael Sikking · 2026-04-02**: Great folks and super accommodating. - **1/5 · Google Reviews · R Teal · 2026-02-19**: They were quick to respond and that is all that was good. We had water in our basement on the weekend. The charge was 3 times what the insurance company said it should have been. We also have a 3rd party quote after, and they agreed with the excess charges. They sent 1 person out for initial call bu… - **5/5 · Google Reviews · Sharon Tolsdorf · 2026-02-11**: I highly recommend Restoration 1 who helped when a pipe broke and we had 4 inches of water in our basement. They arrived quickly and had drained all water a few hours later. They then installed all the equipment needed to dry everything out. They kept us informed at every step and we're available 24… - **5/5 · Google Reviews · Hal Tatlow · 2025-11-21**: Brian and Todd responded within an hour and immediately took care of a hot water tank leak in the finished basement. They were very personable, profesiomal and caring. Upon completion it was like it never happened. We highly recommend them for any emergency situation. - **1/5 · Google Reviews · Andrea Floyd · 2025-07-23**: They were very quick to respond and polite, but their approach was focused on minimizing costs. For example, they suggested cleaning the drywall rather than removing the molding and drywall, or cleaning the carpet instead of replacing it. We ended up going with another company, and the extent of the… - **5/5 · Google Reviews · James Cummings · 2025-05-27**: Responded right away Brian and Ryan did an OUTSTANDING job. Would certainly Call them in the future. - **5/5 · Google Reviews · Don Laroche · 2025-05-19**: Septic backup in basement. --- Data freshness: last scanned 2026-08-24T09:55:49.689Z. Cite as: Restoration 1 of Cape Cod — Tavlee (https://tavlee.com/contractor/restoration-1-of-cape-cod-bourne) Source: https://tavlee.com/contractor/restoration-1-of-cape-cod-bourne