# RestorePro, Inc. **Trade:** Remediation Services · **Address:** Woburn, MA · **Languages:** English, Spanish **Rating: 3.5/5** (medium confidence) — from 43 reviews across 5 sources. 92% of sentiment-scored reviews read net-positive. Last 6 months: 7 reviews, 0 negative. ## The honest read Most people call RestorePro with water on the floor — a leaking fridge line, a failed sump pump, a flooded basement — and recent Thumbtack customers describe a crew that shows up fast. In a September 2026 review, a customer said Brian was at the house within an hour of finding a leak from the fridge and that Eric, the technician, explained the process on each visit while half their first floor was out of use. A June 2026 customer with water coming through a basement ceiling said Brian came the same day and, in under 30 minutes, diagnosed the problem; the leak turned out to be a broken refrigerator copper line. The work runs from extraction and drying to rebuilding. In an August 2025 review, a customer whose triple-decker had damage in all three units said drying equipment was on site within an hour, and German later handed them to Nathan for the restoration phase. A July 2018 customer said they used RestorePro for both the water mitigation and the reconstruction, and that it handled communication with the insurance company. Thumbtack shows 4.8★ from 16 ratings, HomeAdvisor and Angi each 4.7★ from 32, and its BBB page is an A+. There are complaints. A June 2026 Thumbtack reviewer gave one star and said the company did not come to look at the project as planned, then stopped responding. In an April 2024 review, a customer said the invoice was higher than the quote and communication on the completion date was lacking. And in a March 2016 review, a customer said the crew started out professional but then turned vague, one worker made them uncomfortable in their own home, promises were not followed through, and the owner was unpleasant to deal with. **Strengths:** - Fast arrival — 2025 and 2026 customers describe help on site within an hour - Leak tracing — a June 2026 customer's leak was diagnosed in under 30 minutes - Drying to rebuild — customers describe mitigation followed by restoration work **Concerns:** - Missed visit — a June 2026 reviewer said the company never came, then went silent - Invoice over quote — an April 2024 customer was billed above the estimate ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - A September 2026 customer said Brian arrived within an hour of a fridge leak being found _(confidence: medium)_ - [Thumbtack](https://www.thumbtack.com/ma/woburn/water-damage/restorepro-inc/service/243184387542516772) — “5★ We have had the best experience possible with RestorePro! Brian was at our house within an hour of finding the leak in our fridge and Eri…” - A June 2026 customer said Brian came the same day and diagnosed a basement ceiling leak in under 30 minutes; it turned out to be a broken refrigerator copper line _(confidence: medium)_ - [Thumbtack](https://www.thumbtack.com/ma/woburn/water-damage/restorepro-inc/service/243184387542516772) — “We highly recommend Brian at RestorePro! We discovered water leaking from our basement ceiling and couldn’t identify where the water was com…” - In an August 2025 review, a triple-decker customer said drying equipment was on site within an hour and the job moved on to restoration _(confidence: medium)_ - [Thumbtack](https://www.thumbtack.com/ma/woburn/water-damage/restorepro-inc/service/243184387542516772) — “We called RestorePro after discovering a leak in our triple-decker that caused damage in all three units. Within an hour of us reaching out,…” - A 2018 customer used the company for both water mitigation and reconstruction, with it handling insurance communication _(confidence: medium)_ - [HomeAdvisor](https://www.homeadvisor.com/rated.RestoreProInc.36115306.html) — “5★ They immediately responded to my request about water damage late at night. Their work about water mitigation was very thorough, making su…” - A June 2026 Thumbtack reviewer said the company did not come to look at the project as planned and then stopped responding _(confidence: medium)_ - [Thumbtack](https://www.thumbtack.com/ma/woburn/water-damage/restorepro-inc/service/243184387542516772) — “1★ Didn’t come and look at the project as planned. Then ghosted me.” - An April 2024 customer said the invoice was higher than the quote and completion timing was poorly communicated _(confidence: medium)_ - [HomeAdvisor](https://www.homeadvisor.com/rated.RestoreProInc.36115306.html) — “3★ Invoice was higher than quote. Lack of communication on when work would be complete.” - A 2016 customer said the crew turned vague, a worker made them uncomfortable, and promises were not kept _(confidence: medium)_ - [HomeAdvisor](https://www.homeadvisor.com/rated.RestoreProInc.36115306.html) — “0.5★ They started out great, professional and informative and then they were terrible! Very vague, one worker made me feel uncomfortable in …” - BBB grade A+ _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/woburn/profile/fire-water-damage-restoration/restorepro-inc-0021-77139) — “Better Business Bureau grade: A+” - Thumbtack 4.8★ from 16 ratings; HomeAdvisor and Angi 4.7★ from 32 each _(confidence: high)_ - [Angi](https://www.angi.com/companylist/us/ma/woburn/restorepro-inc-reviews-1.htm) — “Angi: 4.7★ from 32 ratings” - [HomeAdvisor](https://www.homeadvisor.com/rated.RestoreProInc.36115306.html) — “HomeAdvisor: 4.7★ from 32 ratings” - [Thumbtack](https://www.thumbtack.com/ma/woburn/water-damage/restorepro-inc/service/243184387542516772) — “Thumbtack: 4.8★ from 16 ratings” - BBB lists biohazard cleaning, fire damage, mold remediation, sewage cleanup and water damage among its services _(confidence: medium)_ - [Better Business Bureau](https://www.bbb.org/us/ma/woburn/profile/fire-water-damage-restoration/restorepro-inc-0021-77139) — “Services offered (Better Business Bureau): Biohazard Cleaning, Carpet Cleaning, Commercial Water Damage, Construction, Fire Damage, Mold Rem…” - Specializes in Remediation Services _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/woburn/profile/fire-water-damage-restoration/restorepro-inc-0021-77139) — “Services offered (Better Business Bureau): Biohazard Cleaning, Carpet Cleaning, Commercial Water Damage, Construction, Fire Damage, Mold Rem…” - [HomeAdvisor](https://www.homeadvisor.com/rated.RestoreProInc.36115306.html) — “5★ Our basement flooded when the sump pump failed and they came right away and extracted the water and set up a dehumidifier and fans to dry…” - [Thumbtack](https://www.thumbtack.com/ma/woburn/water-damage/restorepro-inc/service/243184387542516772) — “5★ We have had the best experience possible with RestorePro! Brian was at our house within an hour of finding the leak in our fridge and Eri…” - [Thumbtack](https://www.thumbtack.com/ma/woburn/water-damage/restorepro-inc/service/243184387542516772) — “We called RestorePro after discovering a leak in our triple-decker that caused damage in all three units. Within an hour of us reaching out,…” - Also offers General Contractor / Remodeling _(confidence: low)_ - [HomeAdvisor](https://www.homeadvisor.com/rated.RestoreProInc.36115306.html) — “5★ They immediately responded to my request about water damage late at night. Their work about water mitigation was very thorough, making su…” - [Thumbtack](https://www.thumbtack.com/ma/woburn/water-damage/restorepro-inc/service/243184387542516772) — “We called RestorePro after discovering a leak in our triple-decker that caused damage in all three units. Within an hour of us reaching out,…” ## License Status: **not_found** — verified against the official MA state registry, never self-reported. Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page ## Sources - [Angi](https://www.angi.com/companylist/us/ma/woburn/restorepro-inc-reviews-1.htm): 4.7★ from 32 ratings - [Better Business Bureau](https://www.bbb.org/us/ma/woburn/profile/fire-water-damage-restoration/restorepro-inc-0021-77139): Listed on this source - [HomeAdvisor](https://www.homeadvisor.com/rated.RestoreProInc.36115306.html): 4.7★ from 32 ratings - [BuildZoom](https://www.buildzoom.com/contractor/restorepro-inc): Listed on this source - [Thumbtack](https://www.thumbtack.com/ma/woburn/water-damage/restorepro-inc/service/243184387542516772): 4.8★ from 16 ratings ## Recent reviews - **5/5 · Thumbtack · Will D. · 2026-09-14**: We have had the best experience possible with RestorePro! Brian was at our house within an hour of finding the leak in our fridge and Eric the technician was incredible about explaining the process and what they were doing during each visit. As awful as having our kitchen flood and not being able to… - **5/5 · Thumbtack · Carlos T. · 2026-08-14**: RestorePro was awesome to work with! They helped disinfect and clean my basement and made the entire process easy and stress-free. The team was professional, responsive, and thorough, and I really appreciated how smoothly everything was handled. I’d definitely recommend RestorePro to anyone looking … - **5/5 · Thumbtack · Robert R. · 2026-08-13**: Pleasure to work with and the team was in and out quickly. - **5/5 · Thumbtack · Maher S. · 2026-07-08**: Overall, I am highly satisfied with the quality of service provided. A neighboring property experienced a sump pump malfunction, resulting in water intrusion into my basement. This company demonstrated an exceptional commitment to extracting water at a reasonable price point. - **Thumbtack · Laura H. · 2026-06-25**: We highly recommend Brian at RestorePro! We discovered water leaking from our basement ceiling and couldn’t identify where the water was coming from. Brian responded to our service call right away and showed up the same day. He was extremely professional, thorough, and knowledgeable. In less than 30… - **5/5 · Thumbtack · Lisa S. · 2026-06-15**: Went out of his way to help me even though it turned out to be a plumbing problem and not some - **1/5 · Thumbtack · Lisa S. · 2026-06-14**: Didn’t come and look at the project as planned. Then ghosted me. - **Thumbtack · Margaret J. · 2026-02-04**: Brian came on time as agreed, was so personable and professional. He did a thorough inspection and while the issue looks like its a roof/chimney issue I couldn't have been more pleased with the responsiveness, thorough inspection and guidance on next steps. I would absolutely contact them again if I… - **Thumbtack · Emma G. · 2025-08-18**: We called RestorePro after discovering a leak in our triple-decker that caused damage in all three units. Within an hour of us reaching out, they had someone on site setting up drying equipment and explaining the process and options to us. German was incredibly responsive and helpful. Once the dryin… - **5/5 · HomeAdvisor · Danna B. · 2025-01-08**: RestorePro helped us during a stressful emergency. They were helpful and easy to communicate with. They did a good job and followed up to make sure everything was in good shape. --- Data freshness: last scanned 2026-09-24T10:21:15.025Z. Cite as: RestorePro, Inc. — Tavlee (https://tavlee.com/contractor/restorepro-inc-woburn) Source: https://tavlee.com/contractor/restorepro-inc-woburn