--- title: "Riley Plumbing and Heating" description: "An October 2026 Riley customer says Steve fixed a leak under the sink and replaced the garbage disposal. Another customer writing in August says they have " doc_version: "2026-11-02" last_updated: "2026-11-02" --- # Riley Plumbing and Heating **Trade:** HVAC / Heating & Cooling · **Address:** 293 New Britain Rd, Kensington, CT 06037 · **Phone:** (860) 225-1534 · **Website:** https://rileyplumbingcompany.com/ · **Languages:** English **Rating: 3.5/5** (medium confidence) — from 17 reviews across 5 sources. 76% of sentiment-scored reviews read net-positive. Last 6 months: 2 reviews, 0 negative. ## The honest read An October 2026 Riley customer says Steve fixed a leak under the sink and replaced the garbage disposal. Another customer writing in August says they have used the company for several years and praises reasonable prices. Riley Plumbing and Heating is based in Kensington and says it serves New Britain and Berlin, has more than 30 years in business and offers 24/7 emergency service. Customers describe plumbing and heating work over multiple visits. In April 2026, one customer praised Nancy's quick scheduling and Scott and Steven's work on drain pipes, shutoff valves, a water heater, a garbage disposal and gas-furnace cleaning. A January 2026 customer said Steve installed a powered anode rod in a water heater and charged exactly the quoted price. In December 2025, a customer whose upstairs heating zone stopped working said a technician arrived within an hour and restored heat quickly. Older complaints concern follow-up, technical support and a payment dispute. In October 2024, a customer said a furnace Riley had installed two years earlier had a control-panel/c-wire compatibility problem that prevented their electrician from installing a thermostat. The customer criticized the phone response and said Ductworks was scheduled to visit. A March 2024 customer alleged poor communication and a demand for more money to reconnect heating, said the contractor left while cursing near children, and reported paying a $200 cancellation fee. In June 2023, another customer said repeated requests to service a water softener installed in 2016 went unanswered, including calls in 2022 and three recent after-hours tickets. They said they had used Gottier Plumbing in the interim and eventually reached someone who confirmed Riley no longer serviced that equipment. Its Connecticut HVAC licence, HTG.0308254-S7, is active under Dewitt A Riley III. **Strengths:** - Sink leak repair — a recent customer praises Steve's repair and disposal replacement - Heating response — December 2025 customer reports hour-or-less arrival and quickly restored heat - Quoted pricing — January 2026 customer says Steve charged exactly the quoted price **Concerns:** - Furnace controls — October 2024 customer alleges incompatibility and poor support; Ductworks visit scheduled - Payment dispute — March 2024 customer alleges cursing and reports $200 cancellation fee - Softener servicing — June 2023 customer reports unanswered calls, then confirmation servicing had ended ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - An October 2026 customer says Steve fixed an under-sink leak and replaced the garbage disposal. _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURVbXRmdUFnEAE!2m1!1s0x0:0x42e1d4f5c140a825!3m1!1s2@1:CIHM0ogKEICAgIDUmtfuAg%7C%7C?hl=en-US) — “5★ I had a problem with a leak under my sink. Steve was able to fix the problem and replaced the garbage disposal. Service is top notch and…” - An April 2026 customer describes Scott and Steven's drain-pipe, shutoff-valve, water-heater, disposal and gas-furnace-cleaning work. _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT214RGQyWlpTbVJMVW1oMGJXUndSbkJPUm1KUk4yYxAB!2m1!1s0x0:0x42e1d4f5c140a825!3m1!1s2@1:CAIQACodChtycF9oOmxDd2ZZSmRLUmh0bWRwRnBORmJRN2c%7C%7C?hl=en-US) — “5★ I cannot say enough good things about Riley Plumbing & Heating. From the moment I called, Nancy had me scheduled quickly and made the who…” - A December 2025 customer says a technician arrived within an hour for a failed heating zone and restored heat quickly. _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25KT1puQlJWR2h2TldKMWNqWkhla05KYVdsbU1GRRAB!2m1!1s0x0:0x42e1d4f5c140a825!3m1!1s2@1:CAIQACodChtycF9oOnJOZnBRVGhvNWJ1cjZHekNJaWlmMFE%7C%7C?hl=en-US) — “5★ Called as one of my heating zones stopped working upstairs. They were at my house within the hour. Service tech was amazing, friendly, an…” - An October 2024 customer alleges furnace control-panel/c-wire incompatibility and poor telephone support, and says Ductworks was scheduled to visit. _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURuejhudkNREAE!2m1!1s0x0:0x42e1d4f5c140a825!3m1!1s2@1:CIHM0ogKEICAgIDnz8nvCQ%7C%7C?hl=en-US) — “1★ This company installed my furnace two years ago. For some reason they didn’t install a command panel that would work with a c wire. I cal…” - A March 2024 customer alleges poor communication, a demand for more money and cursing near children, and reports paying a $200 cancellation fee. _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNEMHFyR1BBEAE!2m1!1s0x0:0x42e1d4f5c140a825!3m1!1s2@1:CIHM0ogKEICAgICD0qrGPA%7C%7C?hl=en-US) — “1★ The owner did a previous job for me using pex/press fittings (cheap!). I over paid him in cash for what he quoted was several hours of wo…” - A June 2023 customer reports unanswered water-softener service calls and after-hours tickets, interim use of Gottier Plumbing, and eventual confirmation Riley no longer serviced that equipment. _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNKbHRqdnp3RRAB!2m1!1s0x0:0x42e1d4f5c140a825!3m1!1s2@1:CIHM0ogKEICAgICJltjvzwE%7C%7C?hl=en-US) — “1★ Very poor experience with this company. They installed our water softener in 2016, and over the years we have called many times requestin…” - Its Connecticut HVAC licence, HTG.0308254-S7, is active under Dewitt A Riley III. _(confidence: high)_ - [State License Registry](https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx) — “CT hvac license HTG.0308254-S7 registry-verified active — registry holder of record: DEWITT A RILEY III” - Specializes in HVAC / Heating & Cooling _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT214RGQyWlpTbVJMVW1oMGJXUndSbkJPUm1KUk4yYxAB!2m1!1s0x0:0x42e1d4f5c140a825!3m1!1s2@1:CAIQACodChtycF9oOmxDd2ZZSmRLUmh0bWRwRnBORmJRN2c%7C%7C?hl=en-US) — “5★ I cannot say enough good things about Riley Plumbing & Heating. From the moment I called, Nancy had me scheduled quickly and made the who…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25KT1puQlJWR2h2TldKMWNqWkhla05KYVdsbU1GRRAB!2m1!1s0x0:0x42e1d4f5c140a825!3m1!1s2@1:CAIQACodChtycF9oOnJOZnBRVGhvNWJ1cjZHekNJaWlmMFE%7C%7C?hl=en-US) — “5★ Called as one of my heating zones stopped working upstairs. They were at my house within the hour. Service tech was amazing, friendly, an…” - Specializes in Plumbing _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURVbXRmdUFnEAE!2m1!1s0x0:0x42e1d4f5c140a825!3m1!1s2@1:CIHM0ogKEICAgIDUmtfuAg%7C%7C?hl=en-US) — “5★ I had a problem with a leak under my sink. Steve was able to fix the problem and replaced the garbage disposal. Service is top notch and…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT214RGQyWlpTbVJMVW1oMGJXUndSbkJPUm1KUk4yYxAB!2m1!1s0x0:0x42e1d4f5c140a825!3m1!1s2@1:CAIQACodChtycF9oOmxDd2ZZSmRLUmh0bWRwRnBORmJRN2c%7C%7C?hl=en-US) — “5★ I cannot say enough good things about Riley Plumbing & Heating. From the moment I called, Nancy had me scheduled quickly and made the who…” ## License Status: **active** (#HTG.0308254-S7, hvac) — verified against the official CT state registry on 2026-11-02, never self-reported. Re-check at the official registry: https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx ## Sources - [Google](https://www.google.com/maps/search/?api=1&query=Riley%20Plumbing%20and%20Heating&query_place_id=ChIJ2aWr9I-z54kRJahAwfXU4UI): 4.4★ from 84 ratings - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Riley%20Plumbing%20and%20Heating&query_place_id=ChIJ2aWr9I-z54kRJahAwfXU4UI): Listed on this source - [Official Website](https://rileyplumbingcompany.com): 30 yrs in business · Self-reported profile and service details - [Procore Construction Network](https://network.procore.com/p/riley-plumbing-and-heating-company-inc-berlin): Listed on this source - [Local News](https://rileyplumbingheatingandair.com/): Listed on this source ## Recent reviews - **5/5 · Google Reviews · Carl Baker · 2026-10-23**: I had a problem with a leak under my sink. Steve was able to fix the problem and replaced the garbage disposal. Service is top notch and treated me with the upmost respect. I will be calling them with any problems in the future!! - **5/5 · Google Reviews · Peter McGee · 2026-08-19**: Been a customer for several years and they always come through with reasonable prices. - **5/5 · Google Reviews · Tim Sperow · 2026-05-13**: Very professional and courteous. The repair was explained in detail. - **5/5 · Google Reviews · Jackie Nash · 2026-04-17**: Riley Plumbing is fantastic to work with, we won’t use anyone else. They’re dependable, fast, reasonably priced, and do great work. Scott and Steven are very knowledgeable and take the time to show you what’s wrong and how they're fixing it. We’ve had Riley come to our house several times in the las… - **5/5 · Google Reviews · Lee Amadon · 2026-04-17**: I cannot say enough good things about Riley Plumbing & Heating. From the moment I called, Nancy had me scheduled quickly and made the whole process completely stress-free. She is friendly, organized, and a pleasure to deal with. We have used Scott and Steven for just about everything in our house o… - **5/5 · Google Reviews · Mike Law · 2026-01-27**: Great family owned and operated. Always fast and great customer service! Glad to have them on call if need be! - **5/5 · Google Reviews · Scott Johnson · 2026-01-21**: Steve recently installed a powered anode rod in my water heater and did excellent work. He paid attention to the finishing details — the kind of things other companies often overlook — and I really appreciated that. Pricing was fair, transparent, and exactly as quoted. This is a true family‑run comp… - **5/5 · Google Reviews · Adam Enoch · 2025-12-17**: Called as one of my heating zones stopped working upstairs. They were at my house within the hour. Service tech was amazing, friendly, and informative. Heat was back in no time. - **5/5 · Google Reviews · Dennis Collin · 2025-10-13**: Family owned local plumber. Took care of our needs in this 100 year old city house. New toilets, and fixed a main drain issue, as well a few other minor things. Scott (dad) and Steve (son) have years of experience. Detail oriented. Fast and efficient. Nancy (mom) handles the phone and is a gr… - **5/5 · Google Reviews · Melissa Davis · 2025-10-08**: I was referred to Riley’s by Betty and Lori McCants. From the moment I spoke to Nancy, I felt a level of comfort because she suggested another alternative to fix my issue. I had a simple fix but the technician also answered any other questions with patience and kindness. Both were kind and courteous… --- Data freshness: last scanned 2026-10-30T22:34:48.895Z. Cite as: Riley Plumbing and Heating — Tavlee (https://tavlee.com/contractor/riley-plumbing-and-heating-kensington) Source: https://tavlee.com/contractor/riley-plumbing-and-heating-kensington ## Sitemap [Full site index](https://tavlee.com/sitemap.md)