--- title: "Riverline Pool Service" description: "Riverline Pool Service holds a 3.3-star Google rating from 12 ratings. Its website asks weekly-service customers to keep a clear, safe path to the pool and" doc_version: "2026-10-19" last_updated: "2026-10-19" --- # Riverline Pool Service **Trade:** Pool Cleaning · **Address:** 23 Saybrook Rd Ste 12, Essex, CT 06426 · **Phone:** (860) 581-8012 · **Website:** http://www.riverlinepools.com/contact · **Languages:** English **Rating: 2.2/5** (low confidence) — from 5 reviews across 5 sources. 60% of sentiment-scored reviews read net-positive. Last 6 months: 1 reviews, 1 negative. ## The honest read Riverline Pool Service holds a 3.3-star Google rating from 12 ratings. Its website asks weekly-service customers to keep a clear, safe path to the pool and a yard free of pets. A recent Google reviewer calls the prices high and the customer service terrible, and says the technicians are untrained or lowly trained. That reviewer also says the owner seems to be a nice guy but has no idea what is going on with his business behind his back. A 2025 customer said they had used Riverline to open and close their pool for several seasons. That 2025 customer said that on the scheduled opening day they arrived, took the cover off and left, without cleaning the pool or testing the water. The same 2025 customer said calls went straight to voicemail and emails went unanswered, and that they later found a cracked filter valve and a split hose. That 2025 customer said a different company charged three thousand dollars for the deep cleaning and equipment repair. A 2024 customer in a third season with Riverline credited Wayne with keeping the pool sparkling. A 2022 customer said Riverline did not do above-ground pools but helped them find a place that did. A 2022 customer who bought a home in Ivoryton said the pool had lain fallow for likely about seven years, with the electrical cut and the filter and mechanics needing replacement. That 2022 customer said Jeff would not work on it until the vegetation was dealt with and the electrical restored, and that Jeff, Wayne and team then replaced the mechanics and brought the pool back to life. That 2022 customer also said Jody, the receptionist, had never missed a call back. Connecticut lists its home improvement contractor registration, HIC.0667065, as active, held by Riverline Pool Service LLC. **Strengths:** - Pool restoration — a 2022 customer said a long-fallow pool was brought back - Sparkling pool upkeep — a 2024 customer credited Wayne with keeping it sparkling - Returned calls — a 2022 customer said the receptionist never missed a call back **Concerns:** - Unfinished pool opening — a 2025 customer said they removed the cover and left - Unanswered calls — a 2025 customer said calls and emails went unanswered - Equipment damage — a 2025 customer found a cracked valve and split hose - Prices and training — a recent reviewer cites high prices and untrained technicians ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - 3.3 stars on Google from 12 ratings _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Riverline%20Pool%20Service&query_place_id=ChIJafHAI6s95okR0o-UpwkzXtU) — “Google: 3.3★ from 12 ratings” - Its website asks weekly-service customers to keep a clear, safe path to the pool and a yard free of pets _(confidence: high)_ - [Official Website](http://www.riverlinepools.com) — “About (self-reported, verbatim): We kindly ask you, our valued customers, to please be mindful of our technicians time. Routes are scheduled…” - A recent Google reviewer cites high prices, terrible customer service and untrained or lowly trained technicians _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21NMmJERjVWMUk0ZEVFNWJUSmtOa0pQUjNseU5XYxAB!2m1!1s0x0:0xd55e3309a7948fd2!3m1!1s2@1:CAIQACodChtycF9oOmM2bDF5V1I4dEE5bTJkNkJPR3lyNWc%7C%7C?hl=en-US) — “1★ STAY FAR AWAY FROM THIS COMPANY. High prices, terrible customer service, untrained or lowly trained technicians. Picture on left is how …” - A 2025 customer said a pool opening was left at removing the cover, with no cleaning or water testing, and calls and emails went unanswered _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t0NFZUUlBlRFpOVlRSVE5IWlRNRmh5TUdWaUxXYxAB!2m1!1s0x0:0xd55e3309a7948fd2!3m1!1s2@1:CAIQACodChtycF9oOkt4VTRPeDZNVTRTNHZTMFhyMGViLWc%7C%7C?hl=en-US) — “1★ DO NOT USE THIS COMPANY! RUN!!! These people are the absolute worst. I had used them to open and close my pool for several seasons and ea…” - A 2025 customer said they found a cracked filter valve and split hose and paid another company three thousand dollars to fix it _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t0NFZUUlBlRFpOVlRSVE5IWlRNRmh5TUdWaUxXYxAB!2m1!1s0x0:0xd55e3309a7948fd2!3m1!1s2@1:CAIQACodChtycF9oOkt4VTRPeDZNVTRTNHZTMFhyMGViLWc%7C%7C?hl=en-US) — “1★ DO NOT USE THIS COMPANY! RUN!!! These people are the absolute worst. I had used them to open and close my pool for several seasons and ea…” - A 2024 customer in a third season credited Wayne with keeping the pool sparkling _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN1emVhTEJ3EAE!2m1!1s0x0:0xd55e3309a7948fd2!3m1!1s2@1:CIHM0ogKEICAgICuzeaLBw%7C%7C?hl=en-US) — “5★ Riverline is great. Highly recommend. Third season with Riverline. Wayne does a great job keeping our pool sparkling.” - A 2022 customer said Jeff, Wayne and team replaced the mechanics and brought a long-fallow pool back to life _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMyMl8zYnZnRRAB!2m1!1s0x0:0xd55e3309a7948fd2!3m1!1s2@1:CIHM0ogKEICAgIC22_3bvgE%7C%7C?hl=en-US) — “5★ When I bought my home in Ivoryton almost two years ago, the pool was not included in the sale, and for good reason -- it was a mess. Lain…” - A 2022 customer said Riverline did not do above-ground pools _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNlLWV1bmZREAE!2m1!1s0x0:0xd55e3309a7948fd2!3m1!1s2@1:CIHM0ogKEICAgICe-eunfQ%7C%7C?hl=en-US) — “5★ Couldn't help me ad they do not do above ground, but very helpful in finding a place that does. Appear to have what you need chemicals wi…” - Connecticut lists its home improvement contractor registration, HIC.0667065, as active, held by Riverline Pool Service LLC. _(confidence: high)_ - [State License Registry](https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx) — “CT hic license HIC.0667065 registry-verified active — registry holder of record: RIVERLINE POOL SERVICE LLC” - Specializes in Pool Cleaning _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t0NFZUUlBlRFpOVlRSVE5IWlRNRmh5TUdWaUxXYxAB!2m1!1s0x0:0xd55e3309a7948fd2!3m1!1s2@1:CAIQACodChtycF9oOkt4VTRPeDZNVTRTNHZTMFhyMGViLWc%7C%7C?hl=en-US) — “1★ DO NOT USE THIS COMPANY! RUN!!! These people are the absolute worst. I had used them to open and close my pool for several seasons and ea…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN1emVhTEJ3EAE!2m1!1s0x0:0xd55e3309a7948fd2!3m1!1s2@1:CIHM0ogKEICAgICuzeaLBw%7C%7C?hl=en-US) — “5★ Riverline is great. Highly recommend. Third season with Riverline. Wayne does a great job keeping our pool sparkling.” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMyMl8zYnZnRRAB!2m1!1s0x0:0xd55e3309a7948fd2!3m1!1s2@1:CIHM0ogKEICAgIC22_3bvgE%7C%7C?hl=en-US) — “5★ When I bought my home in Ivoryton almost two years ago, the pool was not included in the sale, and for good reason -- it was a mess. Lain…” - [Official Website](http://www.riverlinepools.com) — “About (self-reported, verbatim): We kindly ask you, our valued customers, to please be mindful of our technicians time. Routes are scheduled…” ## License Status: **active** (#HIC.0667065, hic) — verified against the official CT state registry on 2026-10-19, never self-reported. Re-check at the official registry: https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx ## Sources - [Google](https://www.google.com/maps/search/?api=1&query=Riverline%20Pool%20Service&query_place_id=ChIJafHAI6s95okR0o-UpwkzXtU): 3.3★ from 12 ratings - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Riverline%20Pool%20Service&query_place_id=ChIJafHAI6s95okR0o-UpwkzXtU): Listed on this source - [Official Website](http://www.riverlinepools.com): Self-reported profile and service details - [Local News](https://www.snapchat.com/place/riverline-pool-service/535648d2-837a-11eb-b1bd-c7de48b65d2d): Listed on this source - [BuildZoom](https://www.buildzoom.com/contractor/riverline-pool-service-llc): Listed on this source ## Recent reviews - **1/5 · Google Reviews · Bob Whelan · 2026-06-19**: STAY FAR AWAY FROM THIS COMPANY. High prices, terrible customer service, untrained or lowly trained technicians. Picture on left is how how pool looks today with new service at a lower price. Picture on right is how pool looked twice last year after Riverline service. Too bad. Owner seems to be a… - **1/5 · Google Reviews · Kate Coyne · 2025-07-17**: DO NOT USE THIS COMPANY! RUN!!! These people are the absolute worst. I had used them to open and close my pool for several seasons and each year the quality of their service deteriorated but I wanted to keep giving them the benefit of the doubt. But this year they hit rock bottom. They were schedule… - **5/5 · Google Reviews · Geoff Thompson · 2024-06-07**: Riverline is great. Highly recommend. Third season with Riverline. Wayne does a great job keeping our pool sparkling. - **5/5 · Google Reviews · Lee C · 2022-09-18**: Couldn't help me ad they do not do above ground, but very helpful in finding a place that does. Appear to have what you need chemicals wise for your pool. - **5/5 · Google Reviews · Kelly Conforti · 2022-04-28**: When I bought my home in Ivoryton almost two years ago, the pool was not included in the sale, and for good reason -- it was a mess. Lain fallow for likely about seven years, the electrical had been cut with bolt cutters, the filter and mechanics needed to be replaced, the yard around it overgrown t… --- Data freshness: last scanned 2026-10-14T04:59:24.547Z. Cite as: Riverline Pool Service — Tavlee (https://tavlee.com/contractor/riverline-pool-service-essex) Source: https://tavlee.com/contractor/riverline-pool-service-essex ## Sitemap [Full site index](https://tavlee.com/sitemap.md)