--- title: "Rizzo Pools" description: "Rizzo Pools works on inground pools and hot tubs, and the company says it has been in business 71 years. A recent customer said Rizzo Pools handled a total" doc_version: "2026-10-19" last_updated: "2026-10-19" --- # Rizzo Pools **Trade:** Pool Cleaning · **Address:** 37 Custer St, West Hartford, CT 06110 · **Phone:** (860) 666-1531 · **Website:** http://www.rizzopools.com/ · **Languages:** English **Rating: 3.7/5** (high confidence) — from 56 reviews across 8 sources. 75% of sentiment-scored reviews read net-positive. Last 6 months: 10 reviews, 2 negative. ## The honest read Rizzo Pools works on inground pools and hot tubs, and the company says it has been in business 71 years. A recent customer said Rizzo Pools handled a total renovation of their inground pool, including a new liner, plumbing replacement, electrical for a light and a new cover. One customer who noticed a significant loss of water said Edgar and his team pinpointed the leak and repaired it on the spot. A customer with an inground pool and spa said Edgar resolved a pressurization problem within 20 minutes by locating one bad seal in a valve. A 2025 customer said Edgar fixed burst pipes, leaky pipes and tubes chewed on by mice in their hot tub. A 2024 customer said Rick removed the old vinyl liner, installed the new one and hauled away the discarded materials. On Google it holds 3.8 stars from 88 ratings, and the Better Business Bureau grades it A+. A customer who had a vinyl liner replaced said a lump and creases went unfixed and they were ghosted, then added in an update that the issue seemed to be a water table caused by rain. A customer said the company over charged and that the town had safety concerns about how the pool was left. A 2022 customer said their credit card was charged $320 right after a cleaning without authorization; that customer said the owner later credited $132. A 2021 BuildZoom reviewer said a pool built in 2016 was still cracking after four repairs and that they had hired an attorney. Connecticut lists its home improvement contractor registration, HIC.0692884, as active, held by Rizzo Pools LLC. **Strengths:** - Leak detection — a customer said the leak was found and repaired on the spot - Hot tub repair — a 2025 customer said Edgar fixed burst and leaky pipes - Liner replacement — a 2024 customer said Rick removed and installed the liner **Concerns:** - Unauthorized card charge — a 2022 customer said their card was charged without authorization - Cracking pool build — a 2021 BuildZoom reviewer said cracks persisted after four repairs - Town safety concerns — a customer said the town questioned how the pool was left ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Handled a total inground pool renovation including a new liner, plumbing replacement and a new cover _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xVM2NXZDNjR0Z1T1VSeU5YSkRTR0pLYXpFMmNIYxAB!2m1!1s0x0:0xecc2e74e177335c1!3m1!1s2@1:CAIQACodChtycF9oOlU3cWd3cGFuOURyNXJDSGJKazE2cHc%7C%7C?hl=en-US) — “5★ Rizzo Pools helped us with total renovation of our inground pool. This included new liner, plumbing replacement, electrical for light, n…” - A customer said Edgar and his team pinpointed a leak and repaired it on the spot _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25VME5GOXBSME13ZEZZdFRIcHZXVnBDWkdZeWNFRRAB!2m1!1s0x0:0xecc2e74e177335c1!3m1!1s2@1:CAIQACodChtycF9oOnU0NF9pR0MwdFYtTHpvWVpCZGYycEE%7C%7C?hl=en-US) — “5★ We needed leak detection services for our inground pool after noticing a significant loss of water. We were especially worried because we…” - A customer said Edgar resolved a pressurization problem within 20 minutes by locating a bad valve seal _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25OSFowSmZVRzlCVmxkMWVERjBaMko1VjAxU2JVRRAB!2m1!1s0x0:0xecc2e74e177335c1!3m1!1s2@1:CAIQACodChtycF9oOnNHZ0JfUG9BVld1eDF0Z2J5V01SbUE%7C%7C?hl=en-US) — “5★ If you need a POOL WHISPERER call these guys & ask for Edgar! We have had our inground pool & spa for 6+ years and in that time have deve…” - In a 2025 review, a customer said Edgar fixed burst pipes, leaky pipes and chewed tubes in their hot tub _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tWbGNXVjVabmRqZVU5NU1VZDNWM281WWxGMFRuYxAB!2m1!1s0x0:0xecc2e74e177335c1!3m1!1s2@1:CAIQACodChtycF9oOkVlcWV5ZndjeU95MUd3V3o5YlF0Tnc%7C%7C?hl=en-US) — “5★ Whenever I need service on my hot tub, Edgar is my go-to service person. He is very knowledgeable and professional. When they set the app…” - In a 2024 review, a customer said Rick removed the old vinyl liner and installed the new one _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURMbklpcFZBEAE!2m1!1s0x0:0xecc2e74e177335c1!3m1!1s2@1:CIHM0ogKEICAgIDLnIipVA%7C%7C?hl=en-US) — “5★ I recently had the vinyl liner for my inground pool replaced by Rizzo pools. Rick was amazing and worked very quickly to clear the debris…” - 3.8 stars from 88 Google ratings _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Rizzo%20Pools&query_place_id=ChIJeVWoySSz54kRwTVzF07nwuw) — “Google: 3.8★ from 88 ratings” - Better Business Bureau grade of A+ _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ct/west-hartford/profile/pool-contractors/rizzo-pools-llc-0111-31000288) — “Better Business Bureau grade: A+” - The company says it has been in business 71 years _(confidence: medium)_ - [Official Website](http://www.rizzopools.com) — “Self-reported 71 years in business” - A customer said a liner lump and creases went unfixed and they were ghosted, later citing a water table caused by rain _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT205S1VXdFBTRFpGVWpaTFJWQXhlbFExZG5STVFtYxAB!2m1!1s0x0:0xecc2e74e177335c1!3m1!1s2@1:CAIQACodChtycF9oOm9KUWtPSDZFUjZLRVAxelQ1dnRMQmc%7C%7C?hl=en-US) — “3★ I had them replace the vinyl liner in my pool about 3 or 4 seasons ago. The first season I mentioned to the guy I was dealing with that t…” - A customer said the company over charged and the town had safety concerns about how the pool was left _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2psTGNUTkhhelJ6TVhaMFJUZGphVUZXVGtOSmIyYxAB!2m1!1s0x0:0xecc2e74e177335c1!3m1!1s2@1:CAIQACodChtycF9oOjlLcTNHazRzMXZ0RTdjaUFWTkNJb2c%7C%7C?hl=en-US) — “1★ Thanks for your response Mr President but I don't believe I owe you anything. You can try to clean up your response if it pleases you. . …” - In a 2022 review, a customer said their card was charged $320 without authorization; the owner later credited $132 _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURPZ3Nua3BnRRAB!2m1!1s0x0:0xecc2e74e177335c1!3m1!1s2@1:CIHM0ogKEICAgIDOgsnkpgE%7C%7C?hl=en-US) — “1★ Don't use this company. Their sales manager is rude when asked to resolve issues, and they charge your credit card immediately after serv…” - In a 2021 BuildZoom review, a customer said a pool built in 2016 was still cracking after four repairs _(confidence: high)_ - [BuildZoom](https://www.buildzoom.com/contractor/rizzo-construction-pool-co-inc) — “1★ Had a pool built by them in 2016 and to date the pool is not completed. Once they get your money you are nobody to them. Beforehand they …” - Connecticut lists its home improvement contractor registration, HIC.0692884, as active, held by Rizzo Pools LLC. _(confidence: high)_ - [State License Registry](https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx) — “CT hic license HIC.0692884 registry-verified active — registry holder of record: RIZZO POOLS LLC” - Specializes in Pool Cleaning _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT214YWJVeGZjV2xOTTBocU9XOURSMlJpV0drMmJuYxAB!2m1!1s0x0:0xecc2e74e177335c1!3m1!1s2@1:CAIQACodChtycF9oOmxabUxfcWlNM0hqOW9DR2RiWGk2bnc%7C%7C?hl=en-US) — “5★ Rizzo pools and their team are fantastic. We have had a few issues and Edgar came out right away and fixed the issues. He is very knowle…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VNcTAyY0M1LTVqd3NnRRAB!2m1!1s0x0:0xecc2e74e177335c1!3m1!1s2@1:CIHM0ogKEMq02cC5-5jwsgE%7C%7C?hl=en-US) — “5★ Anthony from the maintenance department did an excellent job cleaning my pool! His attention to detail was impressive, and he made sure e…” ## License Status: **active** (#HIC.0692884, hic) — verified against the official CT state registry on 2026-10-19, never self-reported. Re-check at the official registry: https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx ## Sources - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Rizzo%20Pools&query_place_id=ChIJeVWoySSz54kRwTVzF07nwuw): Listed on this source - [Reddit](https://www.reddit.com/r/Mafia/comments/1muhtry/businessman_albert_rizzo_hurt_in_car_bombing/): 0 community mentions discussing this business - [Google](https://www.google.com/maps/search/?api=1&query=Rizzo%20Pools&query_place_id=ChIJeVWoySSz54kRwTVzF07nwuw): 3.8★ from 88 ratings - [Official Website](http://www.rizzopools.com): 71 yrs in business · Self-reported profile and service details - [Better Business Bureau](https://www.bbb.org/us/ct/west-hartford/profile/pool-contractors/rizzo-pools-llc-0111-31000288): Listed on this source - [Local News](https://hartfordbusiness.com/article/newington-retail-plaza-sells-for-185m/): Listed on this source - [BuildZoom](https://www.buildzoom.com/contractor/rizzo-construction-pool-co-inc): 1.0★ from 2 ratings - [Procore Construction Network](https://network.procore.com/p/rizzo-pools-llc-west-hartford): Listed on this source ## Mentions Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding. - ““Anything less than 6 inches in drop is abnormal,” says Al Rizzo, owner of Rizzo Pools in Newington, Conn.” — poolspanews.com — https://www.poolspanews.com/how-to/design-construction/step-by-step-1_o - “James Galvin, owner of Rizzo Pools in Newington, said he took a $140,000 EIDL loan “just in case,” but hasn’t needed to tap the money and will simply return it.” — hartfordbusiness.com — https://hartfordbusiness.com/article/looming-covid-19-emergency-loan-repayments-a-concern-for-still-struggling-small-businesses/ ## Recent reviews - **5/5 · Google Reviews · Kim Lockwood · 2026-10-09**: Rizzo Pools helped us with total renovation of our inground pool. This included new liner, plumbing replacement, electrical for light, new cover install and season shut down. The entire team including owner, sales, service, demo crew was professional and did a fantastic job. This project was a fa… - **3/5 · Google Reviews · D2toons Studio · 2026-07-17**: I had them replace the vinyl liner in my pool about 3 or 4 seasons ago. The first season I mentioned to the guy I was dealing with that there was a large hard lump in the bottom, some of the sides had large flappy creases, and thr clips on the walls where popping. They came out and fixed the clips. … - **5/5 · Google Reviews · Andrea McGuirl · 2026-06-30**: We couldn't be happier with our experience with Rizzo Pools, and especially with Edgar. We purchased an older home with a pool that has definitely seen its share of years, and our goal this season was simply to get it up and running so our family could enjoy the summer. Since we weren't even living… - **5/5 · Google Reviews · Lily Rainville · 2026-06-29**: When it comes to speedy customer service and tremendous knowledge of commercial pools Edgar Montalvo Service Manager at Rizzo Pools wins 1st Prize in our book! Rizzo Pools and Glenbrooke go back to the 1960s when Founder Al Rizzo taught Ralph Viola how to service and maintain Glenbrooke’s 2 gorgeou… - **5/5 · Google Reviews · AradiaRose · 2026-06-24**: We needed leak detection services for our inground pool after noticing a significant loss of water. We were especially worried because we had recently installed a brand-new paver patio around the pool and suspected that the company that closed our pool last season improperly winterized the plumbing,… - **5/5 · Google Reviews · Donna Figueiredo · 2026-06-12**: Edgar is an expert at pool maintenance and troubleshooting! My pool had almost no water when I opened this season (inground) and he came out and was able to diagnose the issue quickly. Since the pool was drained, I also opted to get it re plastered (gunite pool) since it was starting to wear and chi… - **5/5 · Google Reviews · Zack Dean · 2026-05-18**: If you need a POOL WHISPERER call these guys & ask for Edgar! We have had our inground pool & spa for 6+ years and in that time have developed what started as a small bit of air and bubbles... over the last three years it increased to the point where the system would not pressurize. I had multiple c… - **1/5 · Google Reviews · Anthea Mendez · 2026-05-11**: Thanks for your response Mr President but I don't believe I owe you anything. You can try to clean up your response if it pleases you. . I stand by mine. See below friends!!! I have worked closely in customer service for over 25 years. I keep my customers/patients happy because I don’t lie cheat o… - **5/5 · Google Reviews · Amy Beauchene · 2026-04-28**: Edgar and team were great about tiling the pool. Very responsive, thorough and great to work with. - **5/5 · Google Reviews · Mike S · 2026-04-27**: Rizzo pools and their team are fantastic. We have had a few issues and Edgar came out right away and fixed the issues. He is very knowledgeable about filters and pumps. We are lucky to have him servicing our pool. Thanks Edgar! --- Data freshness: last scanned 2026-10-13T23:32:25.478Z. Cite as: Rizzo Pools — Tavlee (https://tavlee.com/contractor/rizzo-pools-west-hartford) Source: https://tavlee.com/contractor/rizzo-pools-west-hartford ## Sitemap [Full site index](https://tavlee.com/sitemap.md)