--- title: "Rob Rozz Well & Pump Service" description: "When the well quits, this is who Sandy Hook homeowners call. A recent customer who keeps horses said Rob installed a new well pump only a few hours after t" doc_version: "2026-10-15" last_updated: "2026-10-15" --- # Rob Rozz Well & Pump Service **Trade:** Plumbing · **Address:** 156 Walnut Tree Hill Rd, Sandy Hook, CT 06482 · **Phone:** (203) 304-8281 · **Website:** http://www.robrozz.com/?utm_source=Next&utm_medium=Google&utm_campaign=Google_Website · **Languages:** English **Rating: 4.2/5** (medium confidence) — from 430 reviews across 5 sources. 97% of sentiment-scored reviews read net-positive. Last 6 months: 47 reviews, 1 negative. ## The honest read When the well quits, this is who Sandy Hook homeowners call. A recent customer who keeps horses said Rob installed a new well pump only a few hours after the call. Rob Rozz Well & Pump Service says on its website that it is based in Sandy Hook, serves Monroe, Southbury, Newtown and neighboring communities, and has been in business 30 years. Tom and Joe replaced a well pump for a recent customer, refilled the neutralizer and replaced a valve. Rob and Tom replaced a well tank for a recent customer, who said they communicated everything along the way. A 2025 customer said Tom and Kyle dug up the well and replaced a submersible pump at a 220-foot depth, and the water was back by the end of that day. The plumbing side is just as busy. Chris diagnosed and fixed a recent customer's bathroom toilet and also stopped a leak coming from the kitchen sink. A recent customer said Chris had the whole sink piping setup done in a little over a half hour. Robb and his team installed a Rheem ProTerra heat pump water heater for a recent customer in place of an oil-fired one, then removed the debris and left the place clean. Emergencies get answered at odd hours. A recent reviewer whose well water stopped at about 11 PM on a Friday said Rob returned the call at 12:30 AM, arrived at 5:45 AM and resolved the issue in about 30 minutes. A recent customer who placed an emergency call said a plumber was dispatched within 30 minutes. In a 2024 review, a customer said Chris and Kyle had a new water heater installed and running the day after a 75-gallon unit gave out at night. A recent customer waited two and a half weeks for an appointment, then learned the day before that they were not on the schedule and was offered a date three weeks later. A 2024 customer said the problems were fixed but called the bill extremely costly, citing $600 for two hours of labor and $300 for a carbon filter, and said a large hole was left in the kitchen ceiling. **Strengths:** - A same-day well pump — a recent customer said it went in hours after calling - Late-night callback — a recent reviewer said Rob called back at 12:30 AM - A sink leak fix — a recent customer said Chris stopped a kitchen sink leak - A water heater swap — a recent customer's oil-fired heater was replaced **Concerns:** - A scheduling miss — a recent customer was left off the schedule - High charges — a 2024 customer cited $600 for two hours of labor - A ceiling hole — a 2024 customer said one was left in the kitchen ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Says on its website it is based in Sandy Hook and serves Monroe, Southbury, Newtown and neighboring communities _(confidence: medium)_ - [Official Website](http://www.robrozz.com) — “About (self-reported, verbatim): As a full-service, reputable, licensed and insured plumber, Rob Rozz Well & Pump Service is dedicated to pr…” - Self-reported 30 years in business _(confidence: medium)_ - [Official Website](http://www.robrozz.com) — “Self-reported 30 years in business” - 4.9 stars from 604 Google ratings _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Rob%20Rozz%20Well%20%26%20Pump%20Service&query_place_id=ChIJs4IK5yzl54kRa7fzcoQ47aU) — “Google: 4.9★ from 604 ratings” - A+ grade on the Better Business Bureau _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ct/sandy-hook/profile/plumber/rob-rozz-llc-0111-87123870) — “Better Business Bureau grade: A+” - Installed a new well pump a few hours after a recent customer called _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURUMzdtVmF3EAE!2m1!1s0x0:0xa5ed388472f3b76b!3m1!1s2@1:CIHM0ogKEICAgIDT37mVaw%7C%7C?hl=en-US) — “5★ We have horses so one day without water is a disaster! Rob prevented that by installing a new well pump only a few hours after I called.…” - Replaced a well pump, refilled the neutralizer and replaced a valve for a recent customer _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xGWldtVkVkalJSYm5KMGNXZEJjR1Z3U0VsdWJtYxAB!2m1!1s0x0:0xa5ed388472f3b76b!3m1!1s2@1:CAIQACodChtycF9oOlFZWmVEdjRRbnJ0cWdBcGVwSElubmc%7C%7C?hl=en-US) — “5★ Tom and Joe did a great job replacing well pump, refilling neutralizer, and replacing valve. Quick and friendly service.” - Replaced a well tank for a recent customer _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xsTExWQmhNSGw1T0VnellXZHdkakp4TTA5NFVuYxAB!2m1!1s0x0:0xa5ed388472f3b76b!3m1!1s2@1:CAIQACodChtycF9oOllLLVBhMHl5OEgzYWdwdjJxM094Unc%7C%7C?hl=en-US) — “5★ Hands down, the best! Rob and Tom came in to replace a well tank for us and were extremely thorough, fast, and communicated everything wi…” - A 2025 customer said a submersible pump at a 220-foot depth was replaced the same day _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21kcVlsUktTMGRUV0hOV2VsQktSbEJaZFdjMGFuYxAB!2m1!1s0x0:0xa5ed388472f3b76b!3m1!1s2@1:CAIQACodChtycF9oOmdqYlRKS0dTWHNWelBKRlBZdWc0anc%7C%7C?hl=en-US) — “5★ Our water emergency was resolved on the day that I called . Rob returned my phone call within a few hours, came out and made an accurate …” - Diagnosed and fixed a bathroom toilet and stopped a kitchen sink leak for a recent customer _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21SeGVUVkZPRTF2TFRoWlNqYzRSRWcxTm5Gdk0xRRAB!2m1!1s0x0:0xa5ed388472f3b76b!3m1!1s2@1:CAIQACodChtycF9oOmRxeTVFOE1vLThZSjc4REg1NnFvM1E%7C%7C?hl=en-US) — “5★ Chris did a great job for us when we had issues with our bathroom toilet. He diagnosed the problem and fixed it quickly and efficiently.…” - Installed a heat pump water heater in place of an oil-fired one for a recent customer _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNyNlpINXp3RRAB!2m1!1s0x0:0xa5ed388472f3b76b!3m1!1s2@1:CIHM0ogKEICAgICr6ZH5zwE%7C%7C?hl=en-US) — “5★ Robb and his team were very professional and completed the installation of heat pump/ hybrid water heater nicely and neatly and replaced …” - A recent reviewer said Rob returned a late-night call at 12:30 AM and resolved the issue in about 30 minutes the next morning _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2w5MmJXNUhRekV5TTFkTGIzVlZNVkY1Um1OWFMyYxAB!2m1!1s0x0:0xa5ed388472f3b76b!3m1!1s2@1:CAIQACodChtycF9oOl92bW5HQzEyM1dLb3VVMVF5RmNXS2c%7C%7C?hl=en-US) — “5★ Rob Rozz and his team are extremely knowledgeable, professional, and reasonably priced. I have used Rob’s services on several occasions, …” - A recent customer said a plumber was dispatched within 30 minutes of an emergency call _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2paNmVERlFPVGw2ZUdab2EweG9OR0ZCYldKSVMyYxAB!2m1!1s0x0:0xa5ed388472f3b76b!3m1!1s2@1:CAIQACodChtycF9oOjZ6eDFQOTl6eGZoa0xoNGFBbWJIS2c%7C%7C?hl=en-US) — “5★ Placed an emergency call to the company. A plumber was dispatched to our home within 30 minutes.” - A recent customer was left off the schedule after waiting two and a half weeks and was offered a date three weeks later _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pCYVRFNTRMV05HY0UxdWJYTkJXRUpUVURSWWIwRRAB!2m1!1s0x0:0xa5ed388472f3b76b!3m1!1s2@1:CAIQACodChtycF9oOjBaTE54LWNGcE1ubXNBWEJTUDRYb0E%7C%7C?hl=en-US) — “1★ Waited 2 1/2 weeks for our appointment, after spending an hour going over 2 days worth of work. Day before I called and asked when there …” - A 2024 customer called the bill extremely costly and said a large hole was left in the kitchen ceiling _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNYd29EVDZRRRAB!2m1!1s0x0:0xa5ed388472f3b76b!3m1!1s2@1:CIHM0ogKEICAgICXwoDT6QE%7C%7C?hl=en-US) — “3★ Pros: Showed up on time Courteous Knowledgeable Fixed the problems Cons: Extremely costly; charged $300 for a -$150 carbon filter. Charge…” - Specializes in Plumbing _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21SeGVUVkZPRTF2TFRoWlNqYzRSRWcxTm5Gdk0xRRAB!2m1!1s0x0:0xa5ed388472f3b76b!3m1!1s2@1:CAIQACodChtycF9oOmRxeTVFOE1vLThZSjc4REg1NnFvM1E%7C%7C?hl=en-US) — “5★ Chris did a great job for us when we had issues with our bathroom toilet. He diagnosed the problem and fixed it quickly and efficiently.…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNyNlpINXp3RRAB!2m1!1s0x0:0xa5ed388472f3b76b!3m1!1s2@1:CIHM0ogKEICAgICr6ZH5zwE%7C%7C?hl=en-US) — “5★ Robb and his team were very professional and completed the installation of heat pump/ hybrid water heater nicely and neatly and replaced …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2sxV01VeDNhbEowWkZCME0waHVWV2xSVjBzMGJGRRAB!2m1!1s0x0:0xa5ed388472f3b76b!3m1!1s2@1:CAIQACodChtycF9oOk1WMUx3alJ0ZFB0M0huVWlRV0s0bFE%7C%7C?hl=en-US) — “5★ This is the second time Rob Rozz has sent Chris to save us in our time of need. He is young but very knowledgeable. He is a pleasure to h…” ## License Status: **not_found** — verified against the official CT state registry, never self-reported. Re-check at the official registry: https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx ## Sources - [Local News](https://runsignup.com/Race/69572/Sponsor/1101192): Listed on this source - [Google](https://www.google.com/maps/search/?api=1&query=Rob%20Rozz%20Well%20%26%20Pump%20Service&query_place_id=ChIJs4IK5yzl54kRa7fzcoQ47aU): 4.9★ from 604 ratings - [Official Website](http://www.robrozz.com): 30 yrs in business · Self-reported profile and service details - [Better Business Bureau](https://www.bbb.org/us/ct/sandy-hook/profile/plumber/rob-rozz-llc-0111-87123870): Listed on this source - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Rob%20Rozz%20Well%20%26%20Pump%20Service&query_place_id=ChIJs4IK5yzl54kRa7fzcoQ47aU): Listed on this source ## Recent reviews - **5/5 · Google Reviews · Marilyn Gingras · 2026-10-13**: They were able to come on short notice. Always knowledgeable and helpful. Everything was explained clearly and the guys are both polite and personable. Highly recommended. - **5/5 · Google Reviews · Mary Wilson · 2026-10-09**: Diagnosed the problem right away, had the components in the truck and fixed the problem in short time. Friendly as well as professional. - **5/5 · Google Reviews · Jack Kitterman · 2026-10-08**: Rob and his team are highly skilled, friendly and easily explain all aspects of their efforts. - **5/5 · Google Reviews · D R · 2026-10-08**: Rob and his team are great. They've helped us out many times and the work is always performed at the highest level. They're completely transparent as to what needs to be done and why, the options, and pricing, which has always been more than reasonable given the quality of work and professionalism. … - **5/5 · Google Reviews · Pradeep Caplash · 2026-10-04**: Rob Rozz and his team are extremely knowledgeable, professional, and reasonably priced. I have used Rob’s services on several occasions, and I would particularly like to highlight two experiences that demonstrate his integrity, expertise, and commitment to customer satisfaction. First Experience – H… - **5/5 · Google Reviews · Lisa Sette · 2026-10-03**: The company was very responsive and I heard back from them within 24 hours. I was able to schedule an appointment within two days and Chris was terrific in fixing my issue within an hour - **5/5 · Google Reviews · Jack Tilley · 2026-10-03**: Chris did a great job for us when we had issues with our bathroom toilet. He diagnosed the problem and fixed it quickly and efficiently. He also eliminated a leak coming from our kitchen sink. Highly recommended! - **5/5 · Google Reviews · Susan Craig · 2026-09-27**: Second time at my home. They are the best! Even fixed something that I had not called about! Would recommend them to anyone needing service! - **5/5 · Google Reviews · Jayant Tatake · 2026-09-27**: Robb and his team were very professional and completed the installation of heat pump/ hybrid water heater nicely and neatly and replaced our fuel oil fired water heater to Rheem ProTerra water heater. After the changeover, they removed all the debris and left the place clean and tidy. Their charges … - **5/5 · Google Reviews · Teri Kopp · 2026-09-21**: Prompt service, reasonable rates, knowledgeable tech. --- Data freshness: last scanned 2026-10-13T11:32:28.449Z. Cite as: Rob Rozz Well & Pump Service — Tavlee (https://tavlee.com/contractor/rob-rozz-well-and-pump-service-sandy-hook) Source: https://tavlee.com/contractor/rob-rozz-well-and-pump-service-sandy-hook ## Sitemap [Full site index](https://tavlee.com/sitemap.md)