# Rock Built Restoration LLC **Trade:** Insulation & Weatherization · **Address:** 102 2 Merrimack St · **Phone:** (603) 490-3515 · **Languages:** English **Rating: 2.7/5** (low confidence) — from 5 reviews across 1 sources. 80% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative. ## The honest read Rock Built Restoration, run by Andrew (with Brian), built its early reputation on insurance-referred flood and water-damage jobs — in 2017 and 2018 reviews, homeowners described adjusters steering them to the company after a leak or flood, quick quotes, and Andrew personally managing much of the insurance paperwork. A 2018 review credited him with a full kitchen-cabinetry redesign after a flood, praising a punctual, professional crew and calling the finished product 'beautiful'; a 2017 review said a basement remodel came in ahead of expectations on both quality and price. Not every account matches. A detailed 2017 review accuses Andrew of agreeing in writing to an insurance estimate on a $40,000 job, then pushing for cheaper materials and threatening a lawsuit when the customer pushed back — Andrew posted a public rebuttal that August disputing it. BuildZoom's licence listings for the company are also inconsistent: a Home Improvement Contractor registration is shown inactive and once cancelled, a separate Newton builder registration is marked both 'Active' and 'License Not Verified' with a 2023 expiration, and the page carries a standing alert that no active license is on file. The permit trail since has shifted: of 77 permitted projects, only a handful post-date 2019, and those recent ones are almost entirely blown-in cellulose insulation and air-sealing done through the Mass Save program rather than the restoration work the reviews describe — worth asking about directly if hiring for that older specialty today. **Strengths:** - Insurance-referred flood restoration — adjusters and clients recommended them, 2017–2019 **Concerns:** - Licence records inconsistent — BuildZoom shows conflicting active/inactive status on two registrations - Disputed $40,000 job — customer alleged upcharging; owner posted a public rebuttal **Where sources disagree:** - BuildZoom's licence block is internally contradictory: a Newton Residential Builder registration (#91849) is shown 'Active' while also flagged 'License Not Verified' with a March 2023 expiration, alongside a Home Improvement Contractor registration (#167553) shown Inactive and cancelled; a page-level alert also states 'No active license on file.' - The 2017 $40,000 review's allegations of upcharging and threatened litigation are disputed by the owner, who posted a public rebuttal in August 2017. - The recent permit record (mostly Mass Save blown-in cellulose insulation and air-sealing) doesn't match the flood/insurance restoration work described in the older 2017–2019 customer reviews. ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - BuildZoom shows a 4.0★ average from 5 customer ratings. _(confidence: high)_ - [BuildZoom](https://www.buildzoom.com/contractor/rock-built-restoration-llc) — “BuildZoom: 4.0★ from 5 ratings” - BuildZoom's permit record lists 77 projects, but only 4 in the past three years (latest 2023), and the recent permits are dominated by blown-in cellulose insulation and air-sealing done under the Mass Save program — a different scope than the flood/insurance restoration work the reviews describe. _(confidence: medium)_ - [BuildZoom](https://www.buildzoom.com/contractor/rock-built-restoration-llc) — “77 project(s) shown on BuildZoom” - [BuildZoom](https://www.buildzoom.com/contractor/rock-built-restoration-llc) — “Genuine profile for this row — Rock Built Restoration, 102 2 Merrimack St, Manchester/Lawrence MA 01841, phone (603) 490-3515, owner Andrew …” - BuildZoom's licence records for the business are inconsistent: a Home Improvement Contractor registration (#167553) is listed Inactive and 'at one point cancelled' per the state's Consumer Affairs and Business Regulation office, a Newton Residential Builder registration (#91849) is shown Active but also flagged 'License Not Verified' with a March 2023 expiration, and the page carries a repeated alert that there is no active license on file. _(confidence: medium)_ - [BuildZoom](https://www.buildzoom.com/contractor/rock-built-restoration-llc) — “Licence listed on BuildZoom: License #167553 — Status: Inactive — State: Massachusetts — Type: Home Improvement Contractor — BuildZoom state…” - [BuildZoom](https://www.buildzoom.com/contractor/rock-built-restoration-llc) — “Licence listed on BuildZoom: Page-level alert repeated twice: 'No active license on file. If you are Rock Built Restoration LLC, log in and …” - [BuildZoom](https://www.buildzoom.com/contractor/rock-built-restoration-llc) — “Genuine profile for this row — Rock Built Restoration, 102 2 Merrimack St, Manchester/Lawrence MA 01841, phone (603) 490-3515, owner Andrew …” - A 2017 review describes a $40,000 restoration job where the customer alleges the owner agreed to an insurance estimate in writing, then tried to upcharge and threatened to sue over the disputed amount; the owner posted a public rebuttal disputing the account. _(confidence: medium)_ - [BuildZoom](https://www.buildzoom.com/contractor/rock-built-restoration-llc) — “$40,000 — Andrew is a swindler. Do not be fooled by his unassuming personality. I was referred to him for a restoration project. He agreed i…” - [BuildZoom](https://www.buildzoom.com/contractor/rock-built-restoration-llc) — “Genuine profile for this row — Rock Built Restoration, 102 2 Merrimack St, Manchester/Lawrence MA 01841, phone (603) 490-3515, owner Andrew …” - Multiple 2017–2019 reviews describe insurance-adjuster-referred flood/water-damage jobs going smoothly — quick quotes, easy communication, quality results. _(confidence: medium)_ - [BuildZoom](https://www.buildzoom.com/contractor/rock-built-restoration-llc) — “Water leak in the home $15,000 — I had a water leak in my home ... my insurance adjuster recommended them , he came out right away gave me a…” - [BuildZoom](https://www.buildzoom.com/contractor/rock-built-restoration-llc) — “Kitchen Remodel $29 — My husband and I hired Andrew in the summer of 2018 for a kitchen remodel after flooding. The flooding was very overwh…” - [BuildZoom](https://www.buildzoom.com/contractor/rock-built-restoration-llc) — “Basement Remodel — My wife and I hired Rock Built Restoration (Andrew and Brian) for a basement remodel after some recent flooding. Andrew c…” - Water and flood damage restoration. _(confidence: medium)_ - [BuildZoom](https://www.buildzoom.com/contractor/rock-built-restoration-llc) — “Water leak in the home $15,000 — I had a water leak in my home ... my insurance adjuster recommended them , he came out right away gave me a…” - [BuildZoom](https://www.buildzoom.com/contractor/rock-built-restoration-llc) — “Kitchen Remodel $29 — My husband and I hired Andrew in the summer of 2018 for a kitchen remodel after flooding. The flooding was very overwh…” - [BuildZoom](https://www.buildzoom.com/contractor/rock-built-restoration-llc) — “kitchen — We had a flood in our kitchen and it ruined our cabinets and flooring. Andrew was able to give us a beautiful design for our cabin…” - [BuildZoom](https://www.buildzoom.com/contractor/rock-built-restoration-llc) — “Basement Remodel — My wife and I hired Rock Built Restoration (Andrew and Brian) for a basement remodel after some recent flooding. Andrew c…” - Blown-in cellulose insulation and air-sealing. _(confidence: medium)_ - [BuildZoom](https://www.buildzoom.com/contractor/rock-built-restoration-llc) — “Genuine profile for this row — Rock Built Restoration, 102 2 Merrimack St, Manchester/Lawrence MA 01841, phone (603) 490-3515, owner Andrew …” - Specializes in Insulation & Weatherization _(confidence: high)_ - [BuildZoom](https://www.buildzoom.com/contractor/rock-built-restoration-llc) — “Genuine profile for this row — Rock Built Restoration, 102 2 Merrimack St, Manchester/Lawrence MA 01841, phone (603) 490-3515, owner Andrew …” - Also offers Remediation Services _(confidence: medium)_ - [BuildZoom](https://www.buildzoom.com/contractor/rock-built-restoration-llc) — “Water leak in the home $15,000 — I had a water leak in my home ... my insurance adjuster recommended them , he came out right away gave me a…” - [BuildZoom](https://www.buildzoom.com/contractor/rock-built-restoration-llc) — “$40,000 — Andrew is a swindler. Do not be fooled by his unassuming personality. I was referred to him for a restoration project. He agreed i…” - Also offers Kitchen Remodel _(confidence: medium)_ - [BuildZoom](https://www.buildzoom.com/contractor/rock-built-restoration-llc) — “Kitchen Remodel $29 — My husband and I hired Andrew in the summer of 2018 for a kitchen remodel after flooding. The flooding was very overwh…” - [BuildZoom](https://www.buildzoom.com/contractor/rock-built-restoration-llc) — “kitchen — We had a flood in our kitchen and it ruined our cabinets and flooring. Andrew was able to give us a beautiful design for our cabin…” - Also offers General Contractor / Remodeling _(confidence: medium)_ - [BuildZoom](https://www.buildzoom.com/contractor/rock-built-restoration-llc) — “Basement Remodel — My wife and I hired Rock Built Restoration (Andrew and Brian) for a basement remodel after some recent flooding. Andrew c…” ## License No license record has been checked yet for this contractor. ## Sources - [BuildZoom](https://www.buildzoom.com/contractor/rock-built-restoration-llc): 4.0★ from 5 ratings ## Recent reviews - **BuildZoom · Maureen K. · 2019-04-02**: Water leak in the home $15,000 — I had a water leak in my home ... my insurance adjuster recommended them , he came out right away gave me a quote and the work started the next week .. he dealt with everything for me it was easy .. the job was done within a good time frame but overall I did have to … - **BuildZoom · Courtney · 2018-05-16**: Kitchen Remodel $29 — My husband and I hired Andrew in the summer of 2018 for a kitchen remodel after flooding. The flooding was very overwhelming for a mother of four during a hot summer but ANdrew came out quickly and gave us a quote and the made the entire process less overwhelming. He helped us … - **BuildZoom · Jenn P. · 2018-02-28**: kitchen — We had a flood in our kitchen and it ruined our cabinets and flooring. Andrew was able to give us a beautiful design for our cabinetry and give us the extra storage we needed as a growing family. Andrew was patient as we changed some specs along the way. There were a few issues with the cu… - **BuildZoom · Jacob · 2017-09-12**: Basement Remodel — My wife and I hired Rock Built Restoration (Andrew and Brian) for a basement remodel after some recent flooding. Andrew came highly recommended through several local business owners, insurance adjusters and friends. After touring some of Andrew's recent work at a neighbors house, … - **BuildZoom · a user in Northborough · 2017-07-21**: $40,000 — Andrew is a swindler. Do not be fooled by his unassuming personality. I was referred to him for a restoration project. He agreed in writing to the insurance estimate, then proceeded to try to upcharge me and convince me to use the lowest quality materials so he could make an extra buck. Ha… --- Data freshness: last scanned 2026-07-30T18:15:42.629Z. Cite as: Rock Built Restoration LLC — Tavlee (https://tavlee.com/contractor/rock-built-restoration-llc) Source: https://tavlee.com/contractor/rock-built-restoration-llc