--- title: "Rockwell Plumbing and HVAC, LLC" description: "Rockwell Plumbing and HVAC, LLC does plumbing work, and a recent customer says Ian worked quickly, explained what was necessary and installed a pipe, descr" doc_version: "2026-10-01" last_updated: "2026-10-01" --- # Rockwell Plumbing and HVAC, LLC **Trade:** Plumbing · **Phone:** (413) 449-6390 · **Website:** https://www.rockwellplumbing.com/ · **Languages:** English **Rating: 3.2/5** (low confidence) — from 5 reviews across 5 sources. 80% of sentiment-scored reviews read net-positive. Last 6 months: 1 reviews, 0 negative. ## The honest read Rockwell Plumbing and HVAC, LLC does plumbing work, and a recent customer says Ian worked quickly, explained what was necessary and installed a pipe, describing him as patient and clear. A 2025 customer said Ian fixed their plumbing issue, explained everything clearly and took their feedback into consideration. A 2025 customer wrote that the company had completed multiple projects for them on different properties, from watering systems on a farm to boiler maintenance. A 2024 customer said the company was upfront about all costs, walked them through each step and left the workspace cleaner than it found it. The company holds an A grade from the Better Business Bureau. A 2025 customer said a new shower installation was hooked into an old drain that stayed full of gray water and left the bathroom smelling of sewage. That 2025 customer said the plumber called to cancel a return visit on the day of the appointment and had not called back 38 days later. That 2025 customer believed they had paid $1,875 for the job. **Strengths:** - Clear explanations — a recent customer says Ian explained what was necessary - Cost transparency — a 2024 customer said the company was upfront about all costs **Concerns:** - A sewage-smelling drain — a 2025 customer said a shower drain hookup stayed full - A canceled return visit — a 2025 customer said the plumber canceled that day ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - A recent customer says Ian worked quickly and explained what was necessary _(confidence: medium)_ - [Google Reviews](https://maps.google.com/?cid=3809802702571403942&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ Ian did a great job quickly and explained what was necessary I look forward to hearing from him the best ways to maintaine the pipe he in…” - A 2025 customer said Ian fixed their plumbing issue and explained everything clearly _(confidence: medium)_ - [Google Reviews](https://maps.google.com/?cid=3809802702571403942&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ I can't say enough good things about Ian from Rockwell Plumbing and HVAC, LLC! Ian was incredibly friendly and approachable. He was a tr…” - A 2025 customer wrote that the company handled watering systems on a farm and boiler maintenance _(confidence: medium)_ - [Google Reviews](https://maps.google.com/?cid=3809802702571403942&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ Rockwell Plumbing has completed multiple projects for us on different properties. From complex watering systems on the farm, simple boile…” - A 2024 customer said the company was upfront about all costs and left the workspace cleaner than it found it _(confidence: medium)_ - [Google Reviews](https://maps.google.com/?cid=3809802702571403942&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ I cannot say enough good things about Rockwell Plumbing! Their service was exceptional and the level of professionalism and attention to …” - Holds an A grade from the Better Business Bureau _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/pittsfield/profile/plumber/rockwell-plumbing-hvac-llc-0261-351747) — “Better Business Bureau grade: A” - A 2025 customer said a shower drain hookup stayed full of gray water and the plumber canceled a return visit _(confidence: medium)_ - [Google Reviews](https://maps.google.com/?cid=3809802702571403942&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “1★ Well I never want to leave negative reviews, but I am left with no choice here. Had a new shower installed and needed to move shower head…” - Specializes in Plumbing _(confidence: high)_ - [Google Reviews](https://maps.google.com/?cid=3809802702571403942&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ Ian did a great job quickly and explained what was necessary I look forward to hearing from him the best ways to maintaine the pipe he in…” - [Google Reviews](https://maps.google.com/?cid=3809802702571403942&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ I can't say enough good things about Ian from Rockwell Plumbing and HVAC, LLC! Ian was incredibly friendly and approachable. He was a tr…” - Also offers HVAC / Heating & Cooling _(confidence: low)_ - [Google Reviews](https://maps.google.com/?cid=3809802702571403942&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ Rockwell Plumbing has completed multiple projects for us on different properties. From complex watering systems on the farm, simple boile…” ## License Status: **not_found** — verified against the official MA state registry, never self-reported. Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page ## Sources - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Rockwell%20Plumbing%20and%20HVAC%2C%20LLC&query_place_id=ChIJmStdrxg1MggRpnoXb18j3zQ): Listed on this source - [Exa](https://stormrage.nyc/local-seo-audit/rockwell-plumbing-and-hvac-llc-austerlitz-ny/): 0 web mentions across the open web (each linked to its source) - [Better Business Bureau](https://www.bbb.org/us/ma/pittsfield/profile/plumber/rockwell-plumbing-hvac-llc-0261-351747): Listed on this source - [BuildZoom](https://www.buildzoom.com/contractor/rockwell-plumbing-and-hvac): Listed on this source - [Google](https://www.google.com/maps/search/?api=1&query=Rockwell%20Plumbing%20and%20HVAC%2C%20LLC&query_place_id=ChIJmStdrxg1MggRpnoXb18j3zQ): 4.6★ from 10 ratings ## Recent reviews - **5/5 · Google Reviews · Karen Carmean · 2026-06-17**: Ian did a great job quickly and explained what was necessary I look forward to hearing from him the best ways to maintaine the pipe he installed. He is patient and clear. - **5/5 · Google Reviews · Sarah Burdick · 2025-08-22**: I can't say enough good things about Ian from Rockwell Plumbing and HVAC, LLC! Ian was incredibly friendly and approachable. He was a true professional who did a fantastic job fixing our plumbing issue. He was very communicative throughout the whole process. He explained everything clearly and took… - **5/5 · Google Reviews · eric vincelette · 2025-04-25**: Rockwell Plumbing has completed multiple projects for us on different properties. From complex watering systems on the farm, simple boiler and mini spli maintenance to out of the box mechanical projects, Ian has really done it all for us. I've confidently referred other friends knowing that his work… - **1/5 · Google Reviews · W D · 2025-04-06**: Well I never want to leave negative reviews, but I am left with no choice here. Had a new shower installed and needed to move shower head and drain from where it was to the opposite wall. The plumber decided to tap into an old drain/water supply that was uncovered during construction on the shower. … - **5/5 · Google Reviews · Jordan Bernard · 2024-08-27**: I cannot say enough good things about Rockwell Plumbing! Their service was exceptional and the level of professionalism and attention to detail they showed is rare in today's world. They were upfront and transparent about all costs and walked me through each step, making sure I understood what was … --- Data freshness: last scanned 2026-09-29T06:56:51.986Z. Cite as: Rockwell Plumbing and HVAC, LLC — Tavlee (https://tavlee.com/contractor/rockwell-plumbing-and-hvac-llc) Source: https://tavlee.com/contractor/rockwell-plumbing-and-hvac-llc ## Sitemap [Full site index](https://tavlee.com/sitemap.md)