# Ross Company Inc. **Trade:** HVAC / Heating & Cooling · **Address:** 491 Amesbury Rd, Haverhill, MA 01830, USA · **Phone:** (978) 702-4543 · **Website:** https://rosscompanyinc.com/ · **Languages:** English **Rating: 3.8/5** (medium confidence) — from 9 reviews across 3 sources. 100% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative. ## The honest read Ross Company Inc. is Robert Ross's own shop in Haverhill. He started out in his family's business, worked as a lead refrigeration technician and then as a construction foreman at Market Basket, and built the company from there; his own site puts him at more than 20 years in the trade. The work is commercial refrigeration and HVAC — service, maintenance and installation for restaurants, supermarkets, convenience stores and other businesses across northeastern Massachusetts and southeastern New Hampshire. Most of the people who hire Ross run equipment that cannot be down for long, and that is what the reviews are about. It holds a 4.9-star average on Google from 22 ratings. In a July 2025 review, someone at Fantini Bakery wrote that Ross has supported them for years, responds quickly when they have had to call for emergency service, and has kept them up and running consistently. Another customer from the same summer has commercial units on the roof they could not afford to replace, and says Rob has personally made sure those units keep operating even though it is a small account. A third has worked with the company across multiple locations for more than six years. The day-to-day jobs customers describe are ordinary and done properly. Two August 2025 customers had the same week's work: one says Ross came out quickly to service their AC and the technician was knowledgeable and polite, the other had the company in for maintenance on AC equipment. In a July 2025 review, a customer who had been through several HVAC contractors says Ross came in and corrected the mistakes the others could not find or fix. Another from that month says the crew takes pictures throughout the job so you understand what the problem is and can follow the repair. And in a note sent to Robert Ross in July 2022 and posted as a review, a restaurant owner wrote that after years of breakdowns and costly repairs with a previous company — and guests lost to the heat — the air conditioning was running well in the middle of a very hot summer. One thing to settle first: the company describes its customers as restaurants, supermarkets, convenience stores and other businesses, so ask whether your building and your equipment are the kind of job it takes. The area it publishes reaches Amesbury, Newburyport and Beverly in the north and Waltham, Somerville and Burlington to the south. Ross is a strong call when refrigeration or cooling has to be kept alive rather than replaced, and when you want the owner himself on the account. Ask how an after-hours failure is handled and whether a maintenance program can cover your equipment. **Strengths:** - Emergency response — a bakery says calls are answered fast - Repeat commercial accounts — one customer across locations for six years - Diagnostic fixes — corrected what earlier HVAC contractors missed - AC service visits — quick arrival, polite and knowledgeable technicians - Photographed work — crew documents the problem and the repair **Concerns:** - Commercial focus — its own site names restaurants, supermarkets, stores ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Commercial refrigeration and HVAC service, maintenance and installation for restaurants, supermarkets, convenience stores and other businesses in northeastern Massachusetts and southeastern New Hampshire _(confidence: high)_ - [Official Website](https://rosscompanyinc.com) — “Ross Company Inc. is a Haverhill, MA commercial refrigeration and HVAC contractor providing service, maintenance and installation for restau…” - Owner-operated by Robert Ross, who worked as a lead refrigeration technician and a construction foreman at Market Basket before founding the company _(confidence: high)_ - [Official Website](https://rosscompanyinc.com) — “Company history (self-reported): The site says owner Robert Ross started in his family's business, worked as a lead refrigeration technician…” - [Official Website](https://rosscompanyinc.com) — “Ownership (self-reported): Owner-operated by Robert Ross” - More than 20 years in the trade, self-reported _(confidence: medium)_ - [Official Website](https://rosscompanyinc.com) — “Self-reported 20 years in business” - Publishes a service area covering Amesbury, Andover, Beverly, Burlington, Groveland, Haverhill, Lexington, Lynnfield, Newburyport, Somerville, Saugus, Stoneham, Waltham, Wilmington and Woburn _(confidence: medium)_ - [Official Website](https://rosscompanyinc.com) — “Stated service area (self-reported): Amesbury, Andover, Beverly, Burlington, Groveland, Haverhill, Lexington, Lynnfield, Newburyport, Somerv…” - 4.9-star average on Google from 22 ratings _(confidence: high)_ - [Google](https://maps.google.com/?cid=3176989351050595515&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “Google: 4.9★ from 22 ratings” - A July 2025 reviewer at Fantini Bakery says the team responds quickly to emergency service calls and has kept the bakery running consistently for years _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21oMFVUTjRiekZvVUhSVGNUTjRWMk5LWkdGNmNtYxAB!2m1!1s0x0:0x2c16eefb7c91ccbb!3m1!1s2@1:CAIQACodChtycF9oOmh0UTN4bzFoUHRTcTN4V2NKZGF6cmc%7C%7C?hl=en) — “5★ The Ross Company has been supporting us over at Fantini Bakery for years. Their team is skilled, they communicate well and do a great jo…” - Long-running commercial accounts: one customer has used the company across multiple locations for more than six years, and another says the owner personally keeps its rooftop units operating _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25ZMVUxaFFaelJPTVdvdFVFaEhURjlwYkcxNllYYxAB!2m1!1s0x0:0x2c16eefb7c91ccbb!3m1!1s2@1:CAIQACodChtycF9oOnY1U1hQZzROMWotUEhHTF9pbG16YXc%7C%7C?hl=en) — “5★ I have been a long standing customer of Ross company. Since the first day, even with being a small account, Rob personally has supported …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25oc2FXMDRORTFVTXpoTE5UWnlaRnBtWVZjelFsRRAB!2m1!1s0x0:0x2c16eefb7c91ccbb!3m1!1s2@1:CAIQACodChtycF9oOnhsaW04NE1UMzhLNTZyZFpmYVczQlE%7C%7C?hl=en) — “5★ We’ve been fortunate to work with Ross Company across multiple locations for over six years, and the experience has been exceptional. Rob…” - A July 2025 customer who had worked with several HVAC contractors says Ross corrected mistakes the others could not find or fix _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25kc2JuZ3pNa3BwT0dWV01tMTNkWE52ZVMxQmQyYxAB!2m1!1s0x0:0x2c16eefb7c91ccbb!3m1!1s2@1:CAIQACodChtycF9oOndsbngzMkppOGVWMm13dXNveS1Bd2c%7C%7C?hl=en) — “5★ They’re very thorough, honest and reliable. We have worked with several HVAC contractors over the years and we had Ross company come and …” - Two August 2025 customers describe a fast AC service visit and a maintenance visit, both with polite, knowledgeable technicians _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tKdU5uWldTa1ZvWjFneVZUTnNUbk14VEUxZlIxRRAB!2m1!1s0x0:0x2c16eefb7c91ccbb!3m1!1s2@1:CAIQACodChtycF9oOkJuNnZWSkVoZ1gyVTNsTnMxTE1fR1E%7C%7C?hl=en) — “5★ Ross came out quickly to service our AC. The technician was very professional and knowledgeable, he was friendly and polite. I will defin…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25ac04wbG1NbkpWVVZZeVEwTklhRVpTVG1KdWFrRRAB!2m1!1s0x0:0x2c16eefb7c91ccbb!3m1!1s2@1:CAIQACodChtycF9oOnZsN0lmMnJVUVYyQ0NIaEZSTmJuakE%7C%7C?hl=en) — “5★ We had Ross come and do maintenance on our AC equipment The technician was very professional and polite. We would definitely highly recom…” - A July 2025 reviewer says the crew takes pictures throughout the job so the customer can see the problem and follow the repair _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2poWlZVVlJPVkkzTXpkU2JXNTVNMHRVVDBKdVFrRRAB!2m1!1s0x0:0x2c16eefb7c91ccbb!3m1!1s2@1:CAIQACodChtycF9oOjhZVUVROVI3MzdSbW55M0tUT0JuQkE%7C%7C?hl=en) — “5★ The Ross company is great! Very reliable, thorough and interested in making sure it’s done right the first time! They take pictures thro…” - In a July 2022 note posted as a review, a restaurant owner said the air conditioning ran well through a very hot day after years of breakdowns with a previous company _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN1NUx6R0Z3EAE!2m1!1s0x0:0x2c16eefb7c91ccbb!3m1!1s2@1:CIHM0ogKEICAgICu5LzGFw%7C%7C?hl=en) — “5★ I just sent this note to Robert Ross and want to share it here: Hi Robert- In the middle of the summer, on a super-hot day, our A/C is wo…” - The company describes its customers as restaurants, supermarkets, convenience stores and other businesses, so confirm it takes on the kind of building and equipment you have _(confidence: medium)_ - [Official Website](https://rosscompanyinc.com) — “Ross Company Inc. is a Haverhill, MA commercial refrigeration and HVAC contractor providing service, maintenance and installation for restau…” - Specializes in HVAC / Heating & Cooling _(confidence: high)_ - [Official Website](https://rosscompanyinc.com) — “Ross Company Inc. is a Haverhill, MA commercial refrigeration and HVAC contractor providing service, maintenance and installation for restau…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tKdU5uWldTa1ZvWjFneVZUTnNUbk14VEUxZlIxRRAB!2m1!1s0x0:0x2c16eefb7c91ccbb!3m1!1s2@1:CAIQACodChtycF9oOkJuNnZWSkVoZ1gyVTNsTnMxTE1fR1E%7C%7C?hl=en) — “5★ Ross came out quickly to service our AC. The technician was very professional and knowledgeable, he was friendly and polite. I will defin…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25kc2JuZ3pNa3BwT0dWV01tMTNkWE52ZVMxQmQyYxAB!2m1!1s0x0:0x2c16eefb7c91ccbb!3m1!1s2@1:CAIQACodChtycF9oOndsbngzMkppOGVWMm13dXNveS1Bd2c%7C%7C?hl=en) — “5★ They’re very thorough, honest and reliable. We have worked with several HVAC contractors over the years and we had Ross company come and …” ## License Status: **not_found** — verified against the official MA state registry, never self-reported. Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page ## Sources - [Google](https://www.google.com/maps/search/?api=1&query=Ross%20Company%20Inc.&query_place_id=ChIJrSPPS98D44kRu8yRfPvuFiw): 4.9★ from 22 ratings - [Official Website](https://rosscompanyinc.com): 20 yrs in business · Self-reported profile and service details - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Ross%20Company%20Inc.&query_place_id=ChIJrSPPS98D44kRu8yRfPvuFiw): Listed on this source ## Recent reviews - **5/5 · Google Reviews · robert · 2025-08-07**: Ross came out quickly to service our AC. The technician was very professional and knowledgeable, he was friendly and polite. I will definitely use them in the future ! - **5/5 · Google Reviews · stephanie saniuk · 2025-08-07**: We had Ross come and do maintenance on our AC equipment The technician was very professional and polite. We would definitely highly recommend and plan on using them in the future!! - **5/5 · Google Reviews · Peter Muccia · 2025-08-01**: I have been a long standing customer of Ross company. Since the first day, even with being a small account, Rob personally has supported the efforts in making sure that my business has working systems that can be maintained. We have commercial units on the roof that if they go, we would not be able … - **5/5 · Google Reviews · Peter Marquis · 2025-08-01**: We’ve been fortunate to work with Ross Company across multiple locations for over six years, and the experience has been exceptional. Robert and his team consistently demonstrate top-tier work ethic and expertise. They’re honest, reliable, and always deliver on their promises—completing every job wi… - **5/5 · Google Reviews · Elwell Family · 2025-07-31**: The Ross company is great! Very reliable, thorough and interested in making sure it’s done right the first time! They take pictures throughout the process, Making sure you understand what the problem is and that they will track it and make sure the work is always done correctly Highly recommended! - **5/5 · Google Reviews · Mark Payne · 2025-07-31**: They’re very thorough, honest and reliable. We have worked with several HVAC contractors over the years and we had Ross company come and correct all the mistakes that other companies weren’t able to fix, find or care about Highly recommended A+! July 2025 - **5/5 · Google Reviews · David LaDone · 2025-07-31**: The Ross Company has been supporting us over at Fantini Bakery for years. Their team is skilled, they communicate well and do a great job. We have had to call for emergency service at times, they respond quickly and have kept us up and running consistently. Front to back this company does a great… - **5/5 · Google Reviews · Caitlin Roche · 2025-07-31**: They have bailed us out of so many situations I cant even count. They are reliable, honest and very hard working. Couldn't recommend them more!! - **5/5 · Google Reviews · Steven Kurland · 2022-07-21**: I just sent this note to Robert Ross and want to share it here: Hi Robert- In the middle of the summer, on a super-hot day, our A/C is working well and I appreciate it. I want to take a moment to thank you. With our previous company, we had many breakdowns and costly repairs. We also lost guests du… --- Data freshness: last scanned 2026-07-29T18:54:24.184Z. Cite as: Ross Company Inc. — Tavlee (https://tavlee.com/contractor/ross-company-inc-haverhill) Source: https://tavlee.com/contractor/ross-company-inc-haverhill