# Roto-Rooter Plumbing & Water Cleanup

**Trade:** Plumbing · **Address:** 129 Airport Rd, Hyannis, MA 02601 · **Phone:** (508) 771-1020 · **Website:** https://www.rotorooter.com/hyannisma/?utm_source=Google&utm_medium=organic&utm_campaign=gmb&utm_content=website · **Languages:** English

**Rating: 3.8/5** (medium confidence) — from 610 reviews across 4 sources.
95% of sentiment-scored reviews read net-positive. Last 6 months: 62 reviews, 1 negative.

## The honest read

Roto-Rooter Plumbing & Water Cleanup in Hyannis is the local franchise of the national brand, and its 610 reviews — a far larger track record than almost any independent plumber in the area — read less like a small shop and more like a dispatch service: online scheduling, a rotating roster of named technicians, and a habit of getting someone to the door fast, including nights, weekends and holidays. One customer called at 3pm on a Sunday and had a technician within the hour; another with a Saturday-night toilet emergency in a newly purchased house had a crew out that evening and a full camera diagnosis the next morning.

The specific technician-level praise is consistent and detailed: reviewers name Jose, Ebram, Ryan, Tom, Roy, Jaden, Charles, Gilbert and others for being knowledgeable, thorough, and — notably — honest about what actually needed fixing. Several reviews describe a Roto-Rooter technician catching a simpler, cheaper fix after another company had quoted thousands more or diagnosed leaks that turned out not to exist: one 2026 review described a competitor's $9,000–$14,000 estimate followed by a $750 Roto-Rooter repair for the real problem.

The recurring theme worth knowing before calling is price. Across reviews spanning 2023 through 2026, multiple customers describe steep flat-rate charges for quick jobs — $828 to auger a toilet in five minutes, $800 for a washing machine shutoff valve, $600 for a 15-minute toilet supply line swap, and one customer who said the bill ran 130% higher than what a previous, since-retired plumber had charged for the same clog. The work itself in these accounts is rarely faulted — reviewers usually say the technician was fast and professional — the complaint is specifically about what it cost. A 2024 review also described a scheduled follow-up camera inspection that never showed up, after an otherwise-good initial repair visit.

Massachusetts registry records show the company's plumber license as expired; the Better Business Bureau, which grades the company A+, separately lists a Rhode Island-issued plumbing license on its profile.

For a plumbing emergency on Cape Cod, Roto-Rooter's reviews describe fast, knowledgeable technicians who show up when almost no one else will — just ask for the flat-rate price up front before agreeing to the work, since that's where the complaints consistently land.

**Strengths:**
- Fast dispatch — technicians on-site nights, weekends and holidays
- Named techs praised — reviewers repeatedly cite skill and honesty
- Accurate diagnosis — caught fixes other companies over-quoted or missed
- Large volume — 610 reviews and a 4.9 Google average

**Concerns:**
- High flat-rate pricing — repeated complaints across years for quick jobs
- Missed follow-up — a 2024 review cited a no-show camera inspection

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Massachusetts registry shows the company's plumber license (2604-PL-C) as expired _(confidence: high)_
  - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA plumber license 2604-PL-C registry-verified expired — registry holder of record: G.W. Chapman Inc Dba Roto Rooter Inc”
- BBB grades the company A+ and lists it as accredited _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/hyannis/profile/plumber/roto-rooter-plumbing-water-cleanup-0021-547741/addressId/719205) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/hyannis/profile/plumber/roto-rooter-plumbing-water-cleanup-0021-547741/addressId/719205) — “Better Business Bureau: accredited / certified / member”
- BBB profile separately lists a Rhode Island-issued plumbing license (MP003473) _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/hyannis/profile/plumber/roto-rooter-plumbing-water-cleanup-0021-547741/addressId/719205) — “Licence listed on Better Business Bureau: MP003473 (issued by Rhode Island Department of Labor and Training)”
- Google rating of 4.9 stars from 1,270 ratings _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Roto-Rooter%20Plumbing%20%26%20Water%20Cleanup&query_place_id=ChIJm5mdJLAx-4kRejG1b7Tp3Wg) — “Google: 4.9★ from 1270 ratings”
- Named technicians repeatedly praised for professionalism and technical knowledge _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tReWVFY3hOVWMzZG5GM2MybHlkV00zVEhwVWJIYxAB!2m1!1s0x0:0x68dde9b46fb5317a!3m1!1s2@1:CAIQACodChtycF9oOkQyeEcxNUc3dnF3c2lydWM3THpUbHc%7C%7C?hl=en) — “5★ Tech was very professional, knowledgeable and patient. They showed up when they were expected and did the work quickly and efficiently.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2poSFpHMW9kSGQxTVdsNGNVVmFiRVZTYW5wTVpVRRAB!2m1!1s0x0:0x68dde9b46fb5317a!3m1!1s2@1:CAIQACodChtycF9oOjhHZG1odHd1MWl4cUVabEVSanpMZUE%7C%7C?hl=en) — “5★ Kyle and David were very nice and did a great job on my 2 bathrooms plumbing.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21oaFltUk1TM0U1WVhsUVJXaHlOUzF3U1ZBeU4yYxAB!2m1!1s0x0:0x68dde9b46fb5317a!3m1!1s2@1:CAIQACodChtycF9oOmhhYmRMS3E5YXlQRWhyNS1wSVAyN2c%7C%7C?hl=en) — “5★ Very professional and so knowledgeable on what the issue was after someone else couldn’t figure it out …. Will highly recommend”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21OV2RuSm1lRlZoUkZCNFpsbEJaM0pWTFV0a1VXYxAB!2m1!1s0x0:0x68dde9b46fb5317a!3m1!1s2@1:CAIQACodChtycF9oOmNWdnJmeFVhRFB4ZllBZ3JVLUtkUWc%7C%7C?hl=en) — “5★ Roto Rooter responded prompty to our request for help. The service persons were professional, honest, and thorough.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25aZmEwbEVSV3RhTlVaRFpVaFFUMmwwUlMxcVgzYxAB!2m1!1s0x0:0x68dde9b46fb5317a!3m1!1s2@1:CAIQACodChtycF9oOnZfa0lERWtaNUZDZUhQT2l0RS1qX3c%7C%7C?hl=en) — “5★ My serviceman was Ryan. Professional ,hard worker, he took out the old water heater 50 gallon ta k and brought a d installed my new 50 ga…”
- Fast emergency response including nights, weekends and holidays _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tVd2RGOU9VbEpVZG5CNVlYWlZOMlJwV2xsYU1YYxAB!2m1!1s0x0:0x68dde9b46fb5317a!3m1!1s2@1:CAIQACodChtycF9oOkUwdF9OUlJUdnB5YXZVN2RpWllaMXc%7C%7C?hl=en) — “5★ We had a septic line clog is a Saturday afternoon. I made an appointment for 4:00 online. There were 3 follow-up call to track status. Th…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21wQmNYTmhhR2hRU2tkMmVUbHZNM0Z4Tld4WVltYxAB!2m1!1s0x0:0x68dde9b46fb5317a!3m1!1s2@1:CAIQACodChtycF9oOmpBcXNhaGhQSkd2eTlvM3FxNWxYYmc%7C%7C?hl=en) — “5★ Had a main line blocked Saturday morning (of course it was, on the weekend). Called my usual plumber and they wait listed me. Decided to …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNEejgtTE9BEAE!2m1!1s0x0:0x68dde9b46fb5317a!3m1!1s2@1:CIHM0ogKEICAgICDz8-LOA%7C%7C?hl=en) — “5★ Called Roto-Rooter at 6:30 on a Wednesday night; technician here by 8:00.  Thoroughly analyzed the problem and then went straight to work…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNleU0tNWhBRRAB!2m1!1s0x0:0x68dde9b46fb5317a!3m1!1s2@1:CIHM0ogKEICAgICeyM-5hAE%7C%7C?hl=en) — “5★ I called at 3:00pm on a Sunday the tech was here in less than 1 hour. Brendan my tech was very nice answering all my questions. He determ…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURXeW9XWU9REAE!2m1!1s0x0:0x68dde9b46fb5317a!3m1!1s2@1:CIHM0ogKEICAgIDWyoWYOQ%7C%7C?hl=en) — “5★ I called on a commercial repair mid day on a Sunday. Your technician Kyle Fossberg showed up within 20 minutes.
He resolved what would ha…”
- Diagnoses have caught cheaper, more accurate fixes after other companies over-quoted or misdiagnosed _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25SQlJrUXpPV2hmZFdaMlJESkZSRWc0VEZsZk9VRRAB!2m1!1s0x0:0x68dde9b46fb5317a!3m1!1s2@1:CAIQACodChtycF9oOnRBRkQzOWhfdWZ2RDJFREg4TFlfOUE%7C%7C?hl=en) — “5★ Tom the tech was great really took good care of us.  Made sure everything was all set and was fair.  The other escavation supervisor only…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21JMmJ5MVViVlJTVEZrNFozSk9XREZHYzFBdFJuYxAB!2m1!1s0x0:0x68dde9b46fb5317a!3m1!1s2@1:CAIQACodChtycF9oOmI2by1UbVRSTFk4Z3JOWDFGc1AtRnc%7C%7C?hl=en) — “5★ Had a company come out and give me an estimate of $9000-$14,000. Ryan from Roto-Rooter came out and showed me the repairs that needed to …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNtbnVubnVRRRAB!2m1!1s0x0:0x68dde9b46fb5317a!3m1!1s2@1:CIHM0ogKEICAgICmnunnuQE%7C%7C?hl=en) — “5★ Charles from Roto Rooter came ontime as scheduled. He cleared the sewer clog and was able to do it without causing any backflow of sewage…”
- Recurring complaints across 2023-2026 describe steep flat-rate charges for quick jobs, including $828 for a 5-minute auger job, $800 for a shutoff valve, and $600 for a 15-minute supply line swap _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21oeWQwZHRUVmx6UXpVeFIyVXRXbm96U1V0RVpHYxAB!2m1!1s0x0:0x68dde9b46fb5317a!3m1!1s2@1:CAIQACodChtycF9oOmhyd0dtTVlzQzUxR2UtWnozSUtEZGc%7C%7C?hl=en) — “3★ Good work, but extremely expensive. Unclogging the toilet with an auger, 5 minutes work, $828.00 !!!”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tOQmNUQjNOV3hyV2t4S1QzSlFaVmRxZW1aNlRXYxAB!2m1!1s0x0:0x68dde9b46fb5317a!3m1!1s2@1:CAIQACodChtycF9oOkNBcTB3NWxrWkxKT3JQZVdqemZ6TWc%7C%7C?hl=en) — “3★ PRO:  They cleared a clog in 30 minutes that we had spent 7 day trying to clear to no avail.  Nice guy, very professional.

CON: they cha…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pKaWJUQkxiaTFrTVRKak9EWmpRamh1YlhWQ1dsRRAB!2m1!1s0x0:0x68dde9b46fb5317a!3m1!1s2@1:CAIQACodChtycF9oOjJibTBLbi1kMTJjODZjQjhubXVCWlE%7C%7C?hl=en) — “1★ After paying $100 fee for them to come out and give a quote, they said the cost to replace a simple washing machine water shutoff valve w…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tkNlFYcERlRjlLVFdGMllUWmtaa2xFVm01ME9VRRAB!2m1!1s0x0:0x68dde9b46fb5317a!3m1!1s2@1:CAIQACodChtycF9oOkd6QXpDeF9KTWF2YTZkZklEVm50OUE%7C%7C?hl=en) — “3★ The technician was very good. He was at my house less than an hour to unclog my kitchen drain, and the charge was over $600.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s5VFNHSktTQzFpVVhaRFRtMTBjMkZNTFVoaFVsRRAB!2m1!1s0x0:0x68dde9b46fb5317a!3m1!1s2@1:CAIQACodChtycF9oOk9TSGJKSC1iUXZDTm10c2FMLUhhUlE%7C%7C?hl=en) — “1★ Complete rip off! Over $600 to replace a simple toilet supply line. A simple but at each end of a flexible hose. Took them 15 mins. Never…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURwb3ZfR1dREAE!2m1!1s0x0:0x68dde9b46fb5317a!3m1!1s2@1:CIHM0ogKEICAgIDpov_GWQ%7C%7C?hl=en) — “1★ I made an appointment to have a new dishwasher swapped in for an old one. Roto Rooter representative arrived as scheduled, but asked me w…”
- A 2024 review described a scheduled follow-up camera inspection that never occurred despite an otherwise good initial repair _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURQcG9XUjl3RRAB!2m1!1s0x0:0x68dde9b46fb5317a!3m1!1s2@1:CIHM0ogKEICAgIDPpoWR9wE%7C%7C?hl=en) — “1★ Experience with Roto-rooter.....first good...2nd terrible...Justin fixed the problem good..was supposed to have backup camera procedure w…”
- Specializes in Plumbing _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/hyannis/profile/plumber/roto-rooter-plumbing-water-cleanup-0021-547741/addressId/719205) — “Services offered (Better Business Bureau): Basement Plumbing, Bathroom Plumbing, Drain Cleaning, Kitchen Plumbing, Laundry Room Plumbing, Ou…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tVd2RGOU9VbEpVZG5CNVlYWlZOMlJwV2xsYU1YYxAB!2m1!1s0x0:0x68dde9b46fb5317a!3m1!1s2@1:CAIQACodChtycF9oOkUwdF9OUlJUdnB5YXZVN2RpWllaMXc%7C%7C?hl=en) — “5★ We had a septic line clog is a Saturday afternoon. I made an appointment for 4:00 online. There were 3 follow-up call to track status. Th…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURMaTZlYk1REAE!2m1!1s0x0:0x68dde9b46fb5317a!3m1!1s2@1:CIHM0ogKEICAgIDLi6ebMQ%7C%7C?hl=en) — “5★ We had a plumbing emergency (overflowing toilets) in our newly purchased house. Roto Rooter got someone out Saturday night for an initial…”
- Also offers Remediation Services _(confidence: low)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/hyannis/profile/plumber/roto-rooter-plumbing-water-cleanup-0021-547741/addressId/719205) — “Services offered (Better Business Bureau): Basement Plumbing, Bathroom Plumbing, Drain Cleaning, Kitchen Plumbing, Laundry Room Plumbing, Ou…”

## License

Status: **expired** (#2604-PL-C, plumber) — verified against the official MA state registry on 2026-08-24, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Roto-Rooter%20Plumbing%20%26%20Water%20Cleanup&query_place_id=ChIJm5mdJLAx-4kRejG1b7Tp3Wg): 4.9★ from 1270 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Roto-Rooter%20Plumbing%20%26%20Water%20Cleanup&query_place_id=ChIJm5mdJLAx-4kRejG1b7Tp3Wg): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/hyannis/profile/plumber/roto-rooter-plumbing-water-cleanup-0021-547741/addressId/719205): Listed on this source
- [Exa](https://www.rotorooter.com/yarmouthma/): 0 web mentions across the open web (each linked to its source)

## Recent reviews

- **5/5 · Google Reviews · Eli Trentalange · 2026-08-20**: great job to jose who professionally replaced the sink !
- **5/5 · Google Reviews · Catie Buchanan · 2026-08-19**: Tech was very professional, knowledgeable and patient. They showed up when they were expected and did the work quickly and efficiently.
- **5/5 · Google Reviews · Matt Costello · 2026-08-19**: The technician was great. The only thing was the cost and I know he doesn’t make that up. Roto-Rooter does no wonder you guys are making a lot of money.
- **5/5 · Google Reviews · Michael Gorski · 2026-08-17**: Excellent job great work
- **5/5 · Google Reviews · mgl02178 · 2026-08-11**: Alet did a great job getting our system working again. Very thorough as he also checked our septic and suggested improvements. Appreciated the caméra inspection of the main drain done by his specialist.
- **5/5 · Google Reviews · johnny pak · 2026-08-07**: Awesome job just wish I knew more about how to prevent it but Ebram is great 👍💕
- **5/5 · Google Reviews · Chuck Bauer · 2026-07-28**: Online Scheduling was efficient and got the date I wanted. Was able to negotiate a reasonable charge for the service provided.
- **5/5 · Google Reviews · Allyson S. · 2026-07-20**: Kyle and David were very nice and did a great job on my 2 bathrooms plumbing.
- **5/5 · Google Reviews · Cassie B · 2026-07-14**: Jose was great and efficient!
- **5/5 · Google Reviews · Christian McCarthy · 2026-07-07**: Ebram was phenomenal and efficient. Knew exactly what needed to be done and took care of it with ease. Fantastic employee he is.

---

Data freshness: last scanned 2026-08-24T09:01:04.708Z.
Cite as: Roto-Rooter Plumbing & Water Cleanup — Tavlee (https://tavlee.com/contractor/roto-rooter-plumbing-and-water-cleanup-hyannis)
Source: https://tavlee.com/contractor/roto-rooter-plumbing-and-water-cleanup-hyannis