--- title: "Roto-Rooter Plumbing & Water Cleanup" description: "Clogged sinks and backed-up sewer lines feature in customer accounts of Roto-Rooter Plumbing & Water Cleanup in Springfield. Google shows a 4.7-star averag" doc_version: "2026-10-01" last_updated: "2026-10-01" --- # Roto-Rooter Plumbing & Water Cleanup **Trade:** Plumbing · **Address:** 87 Carando Dr, Springfield, MA 01104 · **Phone:** (413) 772-1944 · **Website:** https://www.rotorooter.com/springfieldma/?utm_source=Google&utm_medium=organic&utm_campaign=gmb&utm_content=website · **Languages:** English **Rating: 3.4/5** (low confidence) — from 5 reviews across 6 sources. 80% of sentiment-scored reviews read net-positive. Last 6 months: 4 reviews, 1 negative. ## The honest read Clogged sinks and backed-up sewer lines feature in customer accounts of Roto-Rooter Plumbing & Water Cleanup in Springfield. Google shows a 4.7-star average from 2,571 ratings. The company advertises 24/7 emergency service and lists water heaters, leaks, fixtures, sump pumps and excavation among its offerings. A July 2026 customer said Apollo arrived for a next-day appointment, snaked a clogged kitchen drain and got the dishwasher running again. The customer praised his explanations and efficient service. Another July reviewer described getting a technician on short notice over a weekend: Anthony cleaned the area after service and explained drain and plumbing maintenance. A separate July customer praised a worker for clearing pipes and explaining what to avoid putting down the drain. In a November 2025 review, a customer described a sewer backup in a basement bathroom. They said the team arrived within the two-hour service window; Bryan asked background questions and explained the proposed approach. The line between the house and street was reamed and cleaned out after a clog and snag were found. Pricing drew a complaint in an April 2026 review. The customer described the charge as extremely high compared with the national average and said it had been explained as a fixed price regardless of job duration. They also described a long wait, but ended by recommending the service and praising Bryan’s professionalism. The Massachusetts registry reports plumbing licence 2604-PL-C, held by G.W. Chapman Inc Dba Roto Rooter Inc, as expired. **Strengths:** - Drain clearing — July 2026 customers praised cleared clogs and explanations - Weekend response — a July 2026 customer described short-notice service from Anthony **Concerns:** - Expired plumbing licence — Massachusetts registry reports G.W. Chapman’s 2604-PL-C as expired - Service pricing — an April 2026 customer described a high fixed charge - Service wait — the April 2026 reviewer described waiting until that evening **Where sources disagree:** - The BBB business description names Cincinnati, Ohio, while this Roto-Rooter location is in Springfield, Massachusetts. ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Google shows 4.7 stars from 2,571 ratings. _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Roto-Rooter%20Plumbing%20%26%20Water%20Cleanup&query_place_id=ChIJR9T7MkXd5okROLHCeyHuWpI) — “Google: 4.7★ from 2571 ratings” - The company advertises 24/7 emergency service. _(confidence: high)_ - [Official Website](https://www.rotorooter.com/springfieldma) — “Stated offer (self-reported): 24/7 emergency service” - A July 2026 customer praised Apollo for clearing a kitchen drain, getting the dishwasher running again and explaining the service. _(confidence: medium)_ - [Google Reviews](https://maps.google.com/?cid=10546003305019126072&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ I called because my kitchen sink was completely clogged and got an appointment the very next day. Apollo was the technician and he was ex…” - A July 2026 reviewer described short-notice weekend service from Anthony, cleanup and plumbing maintenance advice. _(confidence: medium)_ - [Google Reviews](https://maps.google.com/?cid=10546003305019126072&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ Great experience and superior service. After searching for a technician on short notice. Root-Rooter had someone at my address on very sh…” - In a November 2025 review, a customer described reaming and cleaning a clogged sewer line between the house and street. _(confidence: medium)_ - [Google Reviews](https://maps.google.com/?cid=10546003305019126072&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ Never a good time for a sewer line back up. Saw an issue in our basement bathroom where the sewer line started to back up. Luckily, we ca…” - An April 2026 customer described a high fixed charge and a long wait, while recommending the service and praising Bryan’s professionalism. _(confidence: medium)_ - [Google Reviews](https://maps.google.com/?cid=10546003305019126072&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ Excellent and professional interactions. Very personable and professional technician. He seemed completely confident in his expertise and…” - The Massachusetts registry reports plumbing licence 2604-PL-C, held by G.W. Chapman Inc Dba Roto Rooter Inc, as expired. _(confidence: high)_ - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA plumber license 2604-PL-C registry-verified expired — registry holder of record: G.W. Chapman Inc Dba Roto Rooter Inc” - BBB lists plumbing licence numbers 15827-PL-M and 26923-PL-J. _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/springfield/profile/plumber/roto-rooter-plumbing-water-cleanup-0261-298396) — “Licence listed on Better Business Bureau: 15827-PL-M (Division of Occupational Licensure, expires 5/1/2028)” - [Better Business Bureau](https://www.bbb.org/us/ma/springfield/profile/plumber/roto-rooter-plumbing-water-cleanup-0261-298396) — “Licence listed on Better Business Bureau: 26923-PL-J (Division of Occupational Licensure, expires 5/1/2028)” - Specializes in Plumbing _(confidence: high)_ - [Google Reviews](https://maps.google.com/?cid=10546003305019126072&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ Never a good time for a sewer line back up. Saw an issue in our basement bathroom where the sewer line started to back up. Luckily, we ca…” - [Google Reviews](https://maps.google.com/?cid=10546003305019126072&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ I called because my kitchen sink was completely clogged and got an appointment the very next day. Apollo was the technician and he was ex…” - [Official Website](https://www.rotorooter.com/springfieldma) — “About (self-reported, verbatim): Plumbing ▾ Emergency Plumbing Water Heaters Leaks Garbage Disposals Toilets Showers & Bathtubs Sinks Faucet…” - Also offers Demolition & Excavation _(confidence: medium)_ - [Official Website](https://www.rotorooter.com/springfieldma) — “About (self-reported, verbatim): Plumbing ▾ Emergency Plumbing Water Heaters Leaks Garbage Disposals Toilets Showers & Bathtubs Sinks Faucet…” ## License Status: **expired** (#2604-PL-C, plumber) — verified against the official MA state registry on 2026-09-29, never self-reported. Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page ## Sources - [Reddit](https://www.reddit.com/r/RedditJobBoard/comments/1lty0g3/hiring_lead_restoration_technician_at_rotorooter/): 0 community mentions discussing this business - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Roto-Rooter%20Plumbing%20%26%20Water%20Cleanup&query_place_id=ChIJR9T7MkXd5okROLHCeyHuWpI): Listed on this source - [Official Website](https://www.rotorooter.com/springfieldma): 91 yrs in business · Self-reported profile and service details - [Better Business Bureau](https://www.bbb.org/us/ma/springfield/profile/plumber/roto-rooter-plumbing-water-cleanup-0261-298396): Listed on this source - [Local News](https://runsignup.com/Race/148940/Sponsor/1151853): Listed on this source - [Google](https://www.google.com/maps/search/?api=1&query=Roto-Rooter%20Plumbing%20%26%20Water%20Cleanup&query_place_id=ChIJR9T7MkXd5okROLHCeyHuWpI): 4.7★ from 2571 ratings ## Recent reviews - **5/5 · Google Reviews · milagrito cora · 2026-07-29**: He was excellent with his work. He was friendly , he was very polite, professional and did a great clearing up the pipes. He explained in detail what not do or put down the drain. - **5/5 · Google Reviews · MrBlu AllDay · 2026-07-26**: Great experience and superior service. After searching for a technician on short notice. Root-Rooter had someone at my address on very short notice on a weekend when others could only come on Monday morning or have a hefty emergency fee. The tech Anthony was very professional, efficient and cleaned … - **5/5 · Google Reviews · Kerry Mercurio · 2026-07-03**: I called because my kitchen sink was completely clogged and got an appointment the very next day. Apollo was the technician and he was excellent — professional, thorough, and experienced. He snaked the drain, cleared the clog, and even got my dishwasher running again as a bonus. Everything was expla… - **5/5 · Google Reviews · Brian Fraser · 2026-04-29**: Excellent and professional interactions. Very personable and professional technician. He seemed completely confident in his expertise and experience without being dismissive or condescending in any way… he was completely capable of handling our issue. Price was extremely high compared to the nation… - **5/5 · Google Reviews · Bill McPadden · 2025-11-18**: Never a good time for a sewer line back up. Saw an issue in our basement bathroom where the sewer line started to back up. Luckily, we caught this early. Contacted Roto-Rooter and they came within their two hour service window. Bryan, (the first on the scene) asked some good background questions and… --- Data freshness: last scanned 2026-10-01T00:19:11.407Z. Cite as: Roto-Rooter Plumbing & Water Cleanup — Tavlee (https://tavlee.com/contractor/roto-rooter-plumbing-and-water-cleanup-springfield) Source: https://tavlee.com/contractor/roto-rooter-plumbing-and-water-cleanup-springfield ## Sitemap [Full site index](https://tavlee.com/sitemap.md)