# Roto-Rooter Plumbing & Water Cleanup

**Trade:** Plumbing · **Address:** 1077 W Boylston St, Worcester, MA 01606 · **Phone:** (508) 721-1999 · **Website:** https://www.rotorooter.com/worcesterma/?utm_source=Google&utm_medium=organic&utm_campaign=gmb&utm_content=website · **Languages:** English

**Rating: 4.6/5** (medium confidence) — from 563 reviews across 4 sources.
93% of sentiment-scored reviews read net-positive. Last 6 months: 14 reviews, 1 negative.

## The honest read

Roto-Rooter Plumbing & Water Cleanup is a Worcester plumbing and water-cleanup contractor at 1077 W Boylston St. The MA registry shows plumber license 15827-PL-M active under John Elias, and BBB lists the local profile as accredited with an A+ grade.

Google shows 4.7 stars from 1,249 ratings. Recent customers consistently praise prompt emergency response, drain and sewer work, clear explanations, professionalism, cleanup, and water-damage restoration, including detailed accounts of sewage backups, camera inspection, unclogging, and basement cleanup.

Ask for an itemized estimate before authorizing work. Some recent reviews report high prices, a damaged pipe or incomplete clog resolution, and one questioned the listing location; those concerns are a minority but merit confirmation for the specific job and technician.

**Strengths:**
- Fast emergency response
- Professional communication and cleanup
- Detailed drain and sewer troubleshooting
- Water-damage restoration

**Concerns:**
- Pricing transparency
- Occasional incomplete or damaging repair outcomes
- Confirm branch/location and itemized scope before booking

**Where sources disagree:**
- BBB About text references Cincinnati despite the Worcester profile; corporate website is not branch-specific
- A small number of reviews report high pricing or poor outcomes against the predominantly positive rating

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- The Worcester profile is BBB accredited with an A+ grade. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/worcester/profile/plumber/roto-rooter-plumbing-water-cleanup-0261-318550) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/worcester/profile/plumber/roto-rooter-plumbing-water-cleanup-0261-318550) — “Better Business Bureau: accredited / certified / member”
- MA plumber license 15827-PL-M is registry-verified active under John Elias. _(confidence: high)_
  - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA plumber license 15827-PL-M registry-verified active — registry holder of record: John Elias”
- Google publishes 4.7 stars from 1,249 ratings. _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Roto-Rooter%20Plumbing%20%26%20Water%20Cleanup&query_place_id=ChIJmUFZCnL444kRLt6PQrwwlYE) — “Google: 4.7★ from 1249 ratings”
- Customers repeatedly praise prompt, professional drain, sewer, emergency, and cleanup work. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25KMlV6ZHNkalZsZVd4R04wWnRSRlF5YmxWS1VrRRAB!2m1!1s0x0:0x819530bc428fde2e!3m1!1s2@1:CAIQACodChtycF9oOnJ2UzdsdjVleWxGN0ZtRFQyblVKUkE%7C%7C?hl=en) — “5★ Roto Rooter has been responsive, kind, skilled, and helpful and did a great job when I was unexpectedly experiencing a sewage backup at m…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21wcWQyaEtWbGhRWmtGT1QwdEpPVkprWlVad2JuYxAB!2m1!1s0x0:0x819530bc428fde2e!3m1!1s2@1:CAIQACodChtycF9oOmpqd2hKVlhQZkFOT0tJOVJkZUZwbnc%7C%7C?hl=en) — “5★ The technician arrived within 30 mins and the drain was totally unclogged within another 40. The gentleman technician was very pleasant a…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xWdmNYZFRNV0ZXTkdWamFFeFZTR2hWVHpObldVRRAB!2m1!1s0x0:0x819530bc428fde2e!3m1!1s2@1:CAIQACodChtycF9oOlVvcXdTMWFWNGVjaExVSGhVTzNnWUE%7C%7C?hl=en) — “5★ I wanna take this time to thank Brian for cleaning my basement. I wish I would’ve took before and after pictures he’s a done tremendous j…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT214cWJYTk5hV2N6VUhOMlEzcFBYMUpCVEhsUWRuYxAB!2m1!1s0x0:0x819530bc428fde2e!3m1!1s2@1:CAIQACodChtycF9oOmxqbXNNaWczUHN2Q3pPX1JBTHlQdnc%7C%7C?hl=en) — “5★ Roto-Rooter plumbing was excellent service to have clean out a clogged pipe line. Alex was the best! Very professional and new what he wa…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tOdWFtUkJNR2RDVjJwSGQyTkhMVVJOWldkeU9IYxAB!2m1!1s0x0:0x819530bc428fde2e!3m1!1s2@1:CAIQACodChtycF9oOkNuamRBMGdCV2pHd2NHLURNZWdyOHc%7C%7C?hl=en) — “5★ Brian was in contact with me every step of the way in accomplishing my basement cleanup and removal. Excellent communication and service …”
- Some recent customers report high pricing or incomplete/damaged work. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t4TlZtODFkMmt6WlhBMkxXSkNWVUp5YlRaeVdrRRAB!2m1!1s0x0:0x819530bc428fde2e!3m1!1s2@1:CAIQACodChtycF9oOkxNVm81d2kzZXA2LWJCVUJybTZyWkE%7C%7C?hl=en) — “1★ $695 to unclog a kitchen sink is what future customers will be looking at for a price. A self employed plumber is the way to go, that pri…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21OdU0wOXFNRzA1TkdwbGQyUmFkSFJYUzJkSU1HYxAB!2m1!1s0x0:0x819530bc428fde2e!3m1!1s2@1:CAIQACodChtycF9oOmNuM09qMG05NGpld2RadHRXS2dIMGc%7C%7C?hl=en) — “1★ Sink clog issue.  Clog was not removed but damaged sink pipe..”
- Specializes in Plumbing _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/worcester/profile/plumber/roto-rooter-plumbing-water-cleanup-0261-318550) — “Services offered (Better Business Bureau): Basement Plumbing, Bathroom Plumbing, Drain Cleaning, Kitchen Plumbing, Laundry Room Plumbing, Ou…”

## License

Status: **active** (#15827-PL-M, plumber) — verified against the official MA state registry on 2026-08-24, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Roto-Rooter%20Plumbing%20%26%20Water%20Cleanup&query_place_id=ChIJmUFZCnL444kRLt6PQrwwlYE): 4.7★ from 1249 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Roto-Rooter%20Plumbing%20%26%20Water%20Cleanup&query_place_id=ChIJmUFZCnL444kRLt6PQrwwlYE): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/worcester/profile/plumber/roto-rooter-plumbing-water-cleanup-0261-318550): Listed on this source
- [BuildZoom](https://www.buildzoom.com/contractor/roto-rooter-plumbing-water-cleanup-worcester-ma): Listed on this source

## Recent reviews

- **5/5 · Google Reviews · John Carberry · 2026-08-12**: Steve did a great job, I appreciate it
- **5/5 · Google Reviews · Hanna Bliss · 2026-08-07**: Roto Rooter has been responsive, kind, skilled, and helpful and did a great job when I was unexpectedly experiencing a sewage backup at my house.
- **1/5 · Google Reviews · Timothy Rafferty · 2026-07-15**: $695 to unclog a kitchen sink is what future customers will be looking at for a price. A self employed plumber is the way to go, that price is absurd
- **5/5 · Google Reviews · Sara Simeone · 2026-07-13**: Augustine was great! He was very friendly,  professional, took time to explain everything clearly and to answer all of my questions, and did great work.
- **5/5 · Google Reviews · chet majewski · 2026-07-10**: The technician arrived within 30 mins and the drain was totally unclogged within another 40. The gentleman technician was very pleasant and neat and tidy.
- **5/5 · Google Reviews · John Gerber · 2026-07-08**: Excellent service and friendly service people.
- **5/5 · Google Reviews · Mike Marzo · 2026-06-20**: The tech Alex did a great job and couldn’t have been nicer. It’s the people that make the company.
- **5/5 · Google Reviews · Va Wash · 2026-06-04**: I wanna take this time to thank Brian for cleaning my basement. I wish I would’ve took before and after pictures he’s a done tremendous job on cleaning the waste out of my basement for the past 3 days. he’s on time and very informative and communicates I can tell he really cares about his clients be…
- **4/5 · Google Reviews · Sharon Shilapa · 2026-05-29**: technician was very professional, left no mess and was very polite and explained what he was doing and cleared my drain!!!
- **5/5 · Google Reviews · Janina Kulma · 2026-04-19**: Great communication.
Excellent and professional service.Job done well ,no issues.

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Data freshness: last scanned 2026-08-24T10:12:59.486Z.
Cite as: Roto-Rooter Plumbing & Water Cleanup — Tavlee (https://tavlee.com/contractor/roto-rooter-plumbing-and-water-cleanup-worcester)
Source: https://tavlee.com/contractor/roto-rooter-plumbing-and-water-cleanup-worcester