# S & J Tree Service

**Trade:** Tree Services · **Address:** Randolph, MA · **Languages:** English

**Rating: 2.7/5** (high confidence) — from 25 reviews across 3 sources.
76% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

S & J Tree Service works out of Randolph, taking on removals, pruning and stump grinding for homeowners nearby. The Better Business Bureau gives the company an A+ grade, and its written record on Angi and HomeAdvisor — a run of reviews stretching from 2015 through 2023 — leans toward crews that show up, work fast and clean up after themselves.

In a run of 2015 and 2016 reviews, homeowners described crews arriving on time and taking down large trees quickly: one account described two large oak trees removed "in one day, approximately 6 hours," with the stumps ground below grade as promised, and several others called out a fast turnaround between the initial quote and the work itself, with crews starting within days of signing.

The record also carries a recurring complaint about follow-through once a job wraps. In a 2015 review, a customer said the crew was hard to reach by phone for additional work. A 2017 review described wood chips and a damaged drain cover left behind, with a promised return visit that never happened. That same thread shows up in the newest account on file, from 2023, where a customer said the business would not answer calls or emails to come back and finish a job. Two other reviews, both from 2016, warned against hiring outright over a deposit taken with no follow-up visit.

Anyone calling should ask directly how a callback or return visit gets handled if something's missed on the first pass — that's the one recurring theme worth raising, not the quality of the tree work itself, which reviewers rarely fault. For a straightforward removal, pruning or stump job, the crew's execution has held up consistently since 2015; just get a clear commitment on follow-through before booking.

**Strengths:**
- Thorough clean-up — reviewers describe full haul-away after removals
- On-time crews — praised for showing up as scheduled since 2015
- BBB A+ grade — Better Business Bureau rates the company A+
- Quick turnaround — same-day quotes, work starting within days

**Concerns:**
- Follow-up contact — several reviews describe unanswered calls after work
- Deposit follow-through — two 2016 reviews reported no return after deposit taken
- Site protection — one review cited siding scratches and lawn damage from trucks

**Where sources disagree:**
- Angi and HomeAdvisor carry identical review text under matching dates — a mirrored directory pair, not independent accounts

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Rated A+ by the Better Business Bureau _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/randolph/profile/tree-service/s-j-tree-service-0021-132516) — “Better Business Bureau grade: A+”
- BBB lists the company's work as tree removal, tree care, pruning and stump removal _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/randolph/profile/tree-service/s-j-tree-service-0021-132516) — “Services offered (Better Business Bureau): tree removal, tree care, pruning, stump removal”
- Reviewers describe thorough clean-up after big removals, including stumps ground below grade _(confidence: medium)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.SandJTreeService.36227104.html) — “5★ They were very neat; did a great clean-up & ground down the stumps below grade as promised. Two large oak trees were totally removed in o…”
  - [Angi](https://www.angi.com/companylist/us/ma/randolph/s-j-tree-service-reviews-36227104.htm) — “They were very neat; did a great clean-up & ground down the stumps below grade as promised. Two large oak trees were totally removed in one …”
- Two large oak trees removed in about six hours in one 2016 account _(confidence: medium)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.SandJTreeService.36227104.html) — “5★ They were very neat; did a great clean-up & ground down the stumps below grade as promised. Two large oak trees were totally removed in o…”
  - [Angi](https://www.angi.com/companylist/us/ma/randolph/s-j-tree-service-reviews-36227104.htm) — “They were very neat; did a great clean-up & ground down the stumps below grade as promised. Two large oak trees were totally removed in one …”
- Crews repeatedly praised for arriving on time and working professionally _(confidence: medium)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.SandJTreeService.36227104.html) — “4.5★ very professional and workers were very polite. i'd use their service again in the future.”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.SandJTreeService.36227104.html) — “4.5★ Did a great job and cleaned up afterwards”
  - [Angi](https://www.angi.com/companylist/us/ma/randolph/s-j-tree-service-reviews-36227104.htm) — “very professional and workers were very polite. i'd use their service again in the future.”
- Same-day quotes with work starting within days of signing _(confidence: medium)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.SandJTreeService.36227104.html) — “5★ These guys are awesome! I received a call within minutes of entering my request through Home Advisor and they came out and provided me wi…”
  - [Angi](https://www.angi.com/companylist/us/ma/randolph/s-j-tree-service-reviews-36227104.htm) — “These guys are awesome! I received a call within minutes of entering my request through Home Advisor and they came out and provided me with …”
- A 2023 review said the business would not return calls or emails to finish a job _(confidence: medium)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.SandJTreeService.36227104.html) — “0.5★ I just wanted him to come to finish the job but he does not answer my calls or emails.”
  - [Angi](https://www.angi.com/companylist/us/ma/randolph/s-j-tree-service-reviews-36227104.htm) — “I just wanted him to come to finish the job but he does not answer my calls or emails.”
- A 2017 review described wood chips and a damaged drain cover left behind without a promised return visit _(confidence: medium)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.SandJTreeService.36227104.html) — “3.5★ Great, timely work. Customer service could be better as they left wood chips in yard and damaged a drain cover and didn't mention it. T…”
  - [Angi](https://www.angi.com/companylist/us/ma/randolph/s-j-tree-service-reviews-36227104.htm) — “Great, timely work. Customer service could be better as they left wood chips in yard and damaged a drain cover and didn't mention it. They s…”
- A 2015 review said the crew was hard to reach by phone for additional work _(confidence: medium)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.SandJTreeService.36227104.html) — “4★ They're hard to contact over the phone.Left messages got no answers.I had more work for them.”
  - [Angi](https://www.angi.com/companylist/us/ma/randolph/s-j-tree-service-reviews-36227104.htm) — “They're hard to contact over the phone.Left messages got no answers.I had more work for them.”
- Two 2016 reviews warned against hiring over a deposit taken with no follow-up visit _(confidence: medium)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.SandJTreeService.36227104.html) — “1★ Do not hire these people. Took my deposit, Said they would be back next day, Month later still have not heard from them. Shame on Home Ad…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.SandJTreeService.36227104.html) — “1★ I am so upset about this outfit. I strongly advise not to use them. You will be sorry later.”
  - [Angi](https://www.angi.com/companylist/us/ma/randolph/s-j-tree-service-reviews-36227104.htm) — “Do not hire these people. Took my deposit, Said they would be back next day, Month later still have not heard from them. Shame on Home Advis…”
  - [Angi](https://www.angi.com/companylist/us/ma/randolph/s-j-tree-service-reviews-36227104.htm) — “I am so upset about this outfit. I strongly advise not to use them. You will be sorry later.”
- One 2016 review cited siding scratches and lawn damage from trucks that went unfixed _(confidence: low)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.SandJTreeService.36227104.html) — “3.5★ Work was good, did not protect house siding from scratches etc. Did not fix damage to lawn from trucks.”
  - [Angi](https://www.angi.com/companylist/us/ma/randolph/s-j-tree-service-reviews-36227104.htm) — “Work was good, did not protect house siding from scratches etc. Did not fix damage to lawn from trucks.”
- 25 reviews from 2015 to 2023 across Angi and HomeAdvisor, both showing a 4.3-star aggregate _(confidence: high)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.SandJTreeService.36227104.html) — “HomeAdvisor: 4.3★ from 123 ratings”
  - [Angi](https://www.angi.com/companylist/us/ma/randolph/s-j-tree-service-reviews-36227104.htm) — “Angi: 4.3★ from 123 ratings”
- Specializes in Tree Services _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/randolph/profile/tree-service/s-j-tree-service-0021-132516) — “Services offered (Better Business Bureau): tree removal, tree care, pruning, stump removal”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.SandJTreeService.36227104.html) — “5★ These guys are awesome! I received a call within minutes of entering my request through Home Advisor and they came out and provided me wi…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.SandJTreeService.36227104.html) — “5★ They were very neat; did a great clean-up & ground down the stumps below grade as promised. Two large oak trees were totally removed in o…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.SandJTreeService.36227104.html) — “5★ They did an incredible amount of work.”
- Also offers Landscaping _(confidence: low)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.SandJTreeService.36227104.html) — “5★ They removed the shrubs very quickly and very professional”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [HomeAdvisor](https://www.homeadvisor.com/rated.SandJTreeService.36227104.html): 4.3★ from 123 ratings
- [Better Business Bureau](https://www.bbb.org/us/ma/randolph/profile/tree-service/s-j-tree-service-0021-132516): Listed on this source
- [Angi](https://www.angi.com/companylist/us/ma/randolph/s-j-tree-service-reviews-36227104.htm): 4.3★ from 123 ratings

## Recent reviews

- **Angi · John M. · 2023-08-01**: I just wanted him to come to finish the job but he does not answer my calls or emails.
- **Angi · Max F. · 2020-02-01**: Recommend
- **Angi · Patrick G. · 2017-12-01**: Great, timely work. Customer service could be better as they left wood chips in yard and damaged a drain cover and didn't mention it. They said they would return to remove chips but did not. For the cost of the service with the quality and quick timing of the work, I personally was able to easily ge…
- **Angi · Frank O. · 2016-10-01**: Very nice group of people
- **4.5/5 · HomeAdvisor · Fabienne F. · 2016-10-01**: Did a great job and cleaned up afterwards
- **Angi · yve C. · 2016-10-01**: very professional and workers were very polite. i'd use their service again in the future.
- **Angi · Laura S. · 2016-10-01**: very easy to work with ..on time ...and professional
- **Angi · kevin S. · 2016-09-01**: Work was good, did not protect house siding from scratches etc. Did not fix damage to lawn from trucks.
- **Angi · Penny B. · 2016-09-01**: Did a great job and cleaned everything up afterwards. Appear to be very dependable. Very easy to deal with after one miscommunication.
- **1/5 · HomeAdvisor · Jack M. · 2016-09-01**: Do not hire these people. Took my deposit, Said they would be back next day, Month later still have not heard from them. Shame on Home Advisor and Shame on S&J Tree Service. Left me hanging!

---

Data freshness: last scanned 2026-09-17T13:06:57.079Z.
Cite as: S & J Tree Service — Tavlee (https://tavlee.com/contractor/s-and-j-tree-service-randolph)
Source: https://tavlee.com/contractor/s-and-j-tree-service-randolph