# Salem Glass Co

**Trade:** Windows / Siding / Gutters · **Address:** 3 Technology Way, Salem, MA 01970, USA · **Phone:** (978) 744-5177 · **Website:** http://www.salemglass.com/ · **Languages:** English

**Rating: 2.4/5** (low confidence) — from 2 reviews across 4 sources. A 0–5 star rating built from what customers and the public say (every review and mention weighted by where it was posted, how old, how detailed and how credible it is, shrunk toward a 3.5★ baseline when evidence is thin) plus what the record shows (Reddit recommendations or warnings, a registry-verified licence, how recently they were reviewed, customer work photos, BBB grade, negative news, a revoked licence). Positive record counts only as far as the reviews have earned it; penalties count in full. Confidence describes how much weighted evidence stands behind the number, never the number itself: low when fewer than about five normal reviews' worth of weight (or mentions only) support it, medium up to about twenty, high beyond that across at least two sources. An operator flag for a suspicious review pattern caps a rating at 3.5★ and marks it low.

## The honest read

Salem Glass Company has been fabricating and installing glass since 1929, when Saul Goldberg opened a small shop in Salem as Salem Plate & Window Glass Co. Today the company describes itself as a third-generation, family-run commercial glazier — run by the Miller family, with Lois Miller as president since 1972 and her sons Laurence and James as executive vice presidents — specializing in curtainwall, aluminum, and architectural glass systems for large-scale construction. It has been a Kawneer dealer since 1948, which it says makes it the brand's oldest continuous dealer.

The public record on quality of work is thin and largely negative. On Google, the company holds a 4.4★ average across 14 ratings, but the only two written reviews on file are both 1-star: one, from 2026, called the crew difficult to work with and rude on a job involving bathroom partitions and composite panels; the other, from 2025, alleged a company vehicle drove aggressively in Haverhill. The Better Business Bureau lists Salem Glass with an A+ rating, though the company is not BBB accredited and the BBB profile itself carries no customer reviews or complaint history.

Given the gap between the strong Google star average and the negative written reviews on file, and the near-century of operating history behind it, it's worth asking a prospective commercial client directly about recent project references before signing on — the two written complaints don't resolve on their own against the company's long history and dealer credentials.

**Strengths:**
- Long-running shop — family-run since 1929
- Kawneer dealer since 1948 — oldest continuous dealer

**Concerns:**
- Difficult to work with — called rude in a 2026 review
- Vehicle complaint — alleged aggressive driving in a 2025 review

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Family-owned commercial glazing contractor in Salem specializing in curtainwall, aluminum, and architectural glass systems _(confidence: high)_
  - [Official Website](http://www.salemglass.com) — “Salem Glass Company is a third-generation, family-owned commercial glazing contractor in Salem, MA specializing in curtainwall, aluminum, an…”
- Founded in 1929 by Saul Goldberg as Salem Plate & Window Glass Co _(confidence: high)_
  - [Official Website](http://www.salemglass.com) — “Company history (self-reported): Founded August 29, 1929 by Saul Goldberg as Salem Plate & Window Glass Co., a small corner glass shop in Sa…”
- Family-run for three generations by the Miller family, led by Lois Miller as president since 1972 _(confidence: high)_
  - [Official Website](http://www.salemglass.com) — “Ownership (self-reported): Family-owned and operated across three generations by the Miller family (Lois Miller, President since 1972; Laure…”
- Kawneer dealer since 1948, which the company says makes it the brand's oldest continuous dealer _(confidence: medium)_
  - [Official Website](http://www.salemglass.com) — “Stated certification/affiliation: Kawneer dealer since 1948 (oldest continuous Kawneer dealer)”
- A 2026 Google review described the company as difficult to work with and rude on a job _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t0clpIZEtlVlJEYlRoVFFraGxkRGRsU21SQ01YYxAB!2m1!1s0x0:0x2b041b59d51842ed!3m1!1s2@1:CAIQACodChtycF9oOktrZHdKeVRDbThTQkhldDdlSmRCMXc%7C%7C?hl=en) — “1★ Extremely difficult individuals to work with. Technically they'd give the impression of working on NYC/Chicago high-rise while in fact it…”
- A 2025 Google review alleged a company vehicle drove aggressively toward another driver in Haverhill _(confidence: low)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VMR0dsb0tNdTRyM0JREAE!2m1!1s0x0:0x2b041b59d51842ed!3m1!1s2@1:CIHM0ogKELGGloKMu4r3BQ%7C%7C?hl=en) — “1★ Whoever was driving this vehicle in Haverhill May 19th tried to run a pregnant women off the road when I had the right away and was ahead…”
- BBB lists an A+ rating but the company is not BBB accredited and its profile carries no customer reviews or complaints _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/salem/profile/window-glass/salem-glass-0021-29516) — “BBB lists Salem Glass with an A+ rating but notes it is NOT a BBB Accredited Business, and the profile shows no customer reviews or complain…”
- Google shows a 4.4★ average across 14 ratings _(confidence: high)_
  - [Google](https://maps.google.com/?cid=3099632516178920173&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “Google: 4.4★ from 14 ratings”
- Specializes in Windows / Siding / Gutters _(confidence: high)_
  - [Official Website](http://www.salemglass.com) — “Salem Glass Company is a third-generation, family-owned commercial glazing contractor in Salem, MA specializing in curtainwall, aluminum, an…”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Salem%20Glass%20Co&query_place_id=ChIJg805hEYT44kR7UIY1VkbBCs): 4.4★ from 14 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Salem%20Glass%20Co&query_place_id=ChIJg805hEYT44kR7UIY1VkbBCs): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/salem/profile/window-glass/salem-glass-0021-29516): Listed on this source
- [Official Website](http://www.salemglass.com): Self-reported profile and service details

## Recent reviews

- **1/5 · Google Reviews · Rustin Cohle · 2026-05-29**: Extremely difficult individuals to work with. Technically they'd give the impression of working on NYC/Chicago high-rise while in fact its all bathroom partitions and composite panels! Flatout rude and conceited.
PS: The kind of establishment that would let it's staff go over a call from some domest…
- **1/5 · Google Reviews · R R · 2025-05-19**: Whoever was driving this vehicle in Haverhill May 19th tried to run a pregnant women off the road when I had the right away and was ahead during a merge!!

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Data freshness: last scanned 2026-07-06T06:46:33.832Z.
Cite as: Salem Glass Co — Tavlee (https://tavlee.com/contractor/salem-glass-co-salem)
Source: https://tavlee.com/contractor/salem-glass-co-salem