# Sanitary Laundry

**Trade:** Appliance Repair · **Address:** 571 Thomas B Landers Rd #3, East Falmouth, MA 02536 · **Phone:** (888) 661-1752 · **Website:** https://sanitary-laundry.com/ · **Languages:** English

**Rating: 3.4/5** (medium confidence) — from 18 reviews across 5 sources.
89% of sentiment-scored reviews read net-positive. Last 6 months: 9 reviews, 2 negative.

## The honest read

Sanitary Laundry keeps the laundry rooms running at apartment buildings, condos, and campgrounds across the Cape and Southeastern Massachusetts — the kind of company a property manager calls once and then keeps calling. Based in East Falmouth, it says it has sold, leased, serviced, and repaired commercial washers and dryers since 2009, and it also takes on residential washer and dryer repairs.

The name that keeps showing up, review after review, is the owner's own: reviewers name Elson Costa directly, again and again, for showing up, explaining the fix, and giving a small job the same attention as a big one — in a 2025 review, one customer describes him installing 14 new machines with the same care as a single repair. A Boston property manager made Sanitary Laundry its sole laundry contractor starting in 2025 and says it couldn't be happier with the service; another commercial customer, writing in early 2025, says they've used the company for years and wouldn't call anyone else. On Google the company holds a 4.6-star rating from 20 ratings, and its BBB file — the business hasn't sought BBB accreditation — carries an A+ grade and lists 17 years in business.

The two sour notes both trace to the same problem: getting a callback. In an August 2026 review, a customer says a technician diagnosed a washer issue and took prepayment for a part, then went quiet for a week with no follow-up. A July 2026 review describes a dryer emergency that took a week to get a response on — and says that flagging the slow response was met with rude, mocking remarks rather than a fix. Both are worth asking about directly if timing matters for your job, whether that's a coin-op washer down in a laundry room or a rental unit's dryer that just quit.

Most of what customers describe is warranty and maintenance work for the businesses that lean on this company daily — building managers, campgrounds, small businesses with an on-site washer and dryer — plus routine dryer vent cleaning folded into service plans. If you're a homeowner with a single washer or dryer to fix rather than a standing multi-family account, it's worth confirming upfront that a one-off residential repair fits their schedule.

**Strengths:**
- Warranty repairs — handled a Speed Queen job smoothly and quickly
- Repeat commercial clients — apartment complexes and property managers stay loyal for years
- BBB A+ grade — 17-year track record as a sole proprietorship
- Fast diagnostics — reviewers describe problems solved on the first visit
- Owner praised by name — Elson cited repeatedly for responsiveness and detail

**Concerns:**
- Slow initial response — two 2026 reviews cite delayed callbacks after booking
- Pushback on complaints — one reviewer says raising a delay drew rude remarks

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Commercial (and some residential) laundry-equipment company based in East Falmouth, MA, founded in 2009 and locally owned and operated _(confidence: high)_
  - [Official Website](https://sanitary-laundry.com) — “A commercial (and some residential) laundry-equipment company based in East Falmouth, MA that sells, leases, services and repairs commercial…”
  - [Official Website](https://sanitary-laundry.com) — “Company history (self-reported): Founded in 2009; states it has served multifamily facilities across the Northeast USA with commercial laund…”
  - [Official Website](https://sanitary-laundry.com) — “Self-reported 17 years in business”
- BBB lists the business as a sole proprietorship owned by Elson P. Costa, 17 years in business _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/east-falmouth/profile/laundry-equipment/sanitary-laundry-0021-547605) — “BBB profile for Sanitary Laundry, a East Falmouth, MA laundry-equipment sales/lease/service sole proprietorship owned by Mr. Elson P. Costa …”
- BBB grade is A+, though the business has not sought BBB Accreditation _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/east-falmouth/profile/laundry-equipment/sanitary-laundry-0021-547605) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/east-falmouth/profile/laundry-equipment/sanitary-laundry-0021-547605) — “BBB profile for Sanitary Laundry, a East Falmouth, MA laundry-equipment sales/lease/service sole proprietorship owned by Mr. Elson P. Costa …”
- Google rating of 4.6 stars from 20 ratings _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Sanitary%20Laundry&query_place_id=ChIJ_63PqnN-ASwRpOVKjC-2dCE) — “Google: 4.6★ from 20 ratings”
- Handled a manufacturer warranty repair on a Speed Queen washer smoothly _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pOTFMyaG5RMUJWWjFkNldrcGpSVm93TTNKVE1XYxAB!2m1!1s0x0:0x2174b62f8c4ae5a4!3m1!1s2@1:CAIQACodChtycF9oOjNLS2hnQ1BVZ1d6WkpjRVowM3JTMWc%7C%7C?hl=en) — “5★ They did a warranty repair on my speed queen, couldn’t have been nicer or more helpful.  Would definitely recommend them, thanks for a gr…”
- A Boston-area property manager made them their sole laundry contractor starting in 2025 _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTURvc1BiM0dBEAE!2m1!1s0x0:0x2174b62f8c4ae5a4!3m1!1s2@1:CIHM0ogKEICAgMDosPb3GA%7C%7C?hl=en) — “5★ We are a property manager in Boston MA, and we started using Sanitary Laundry as our sole laundry service/contractor at the start of 2025…”
- An apartment complex, writing in early 2025, reports using them for years and would not call anyone else _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTURnaDdhMGFREAE!2m1!1s0x0:0x2174b62f8c4ae5a4!3m1!1s2@1:CIHM0ogKEICAgMDgh7a0aQ%7C%7C?hl=en) — “5★ We have been using Sanitary Laundry to service our laundry equipment in our apartment complex for years and I would not call anyone else …”
- Owner Elson personally praised by name across multiple reviews for responsiveness and attention to detail, including installing 14 new machines at once in a 2025 review _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTURvcE5lZ1ZBEAE!2m1!1s0x0:0x2174b62f8c4ae5a4!3m1!1s2@1:CIHM0ogKEICAgMDopNegVA%7C%7C?hl=en) — “5★ Elson and his staff offer stellar service, great products and take the time to complete everything with an attention to detail that is un…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURRNk9faW53RRAB!2m1!1s0x0:0x2174b62f8c4ae5a4!3m1!1s2@1:CIHM0ogKEICAgMDQ6O_inwE%7C%7C?hl=en) — “5★ I’ve bought machines off Elson that have lasted years , on time , great costumer service,
Fair rates a pleasure to do business with!”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNuLTk3SlVnEAE!2m1!1s0x0:0x2174b62f8c4ae5a4!3m1!1s2@1:CIHM0ogKEICAgICn-97JUg%7C%7C?hl=en) — “5★ Elson at Sanitary Laundry has been extremely helpful with all of our coined operating laundry equipment. This company and Elson are respo…”
- An August 2026 reviewer says a technician diagnosed an issue, took prepayment for a part, then went unreachable for a week with no callback _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21NMmVqQm9Zbk5oV2xOT0xWcHlTSGt0VVVobVpuYxAB!2m1!1s0x0:0x2174b62f8c4ae5a4!3m1!1s2@1:CAIQACodChtycF9oOmM2ejBoYnNhWlNOLVpySHktUUhmZnc%7C%7C?hl=en) — “1★ Do not use this company!  The reviews were good so I called and reached their answering service.  They told me someone would call me back…”
- A July 2026 reviewer says it took a week to hear back about a dryer emergency, and raising the delay was met with rude, mocking remarks _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xoaGF6bFFUMUZYTWtGQ1RHVjJVaTEzVDFvdGJFRRAB!2m1!1s0x0:0x2174b62f8c4ae5a4!3m1!1s2@1:CAIQACodChtycF9oOlhhazlQT1FXMkFCTGV2Ui13T1otbEE%7C%7C?hl=en) — “1★ I had an emergency with a dryer (just stopped working). I messaged this company via Thumbtack and also called. It took a week for them to…”
- Commercial and residential washer/dryer repair and service _(confidence: high)_
  - [Official Website](https://sanitary-laundry.com) — “A commercial (and some residential) laundry-equipment company based in East Falmouth, MA that sells, leases, services and repairs commercial…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pZMU5FVm9ka0puYUVGVWNGTmlXVTUzY3pnNFRtYxAB!2m1!1s0x0:0x2174b62f8c4ae5a4!3m1!1s2@1:CAIQACodChtycF9oOjY1NEVodkJnaEFUcFNiWU53czg4Tmc%7C%7C?hl=en) — “5★ Great technician. Diagnosed and solved the problem right away. Very good experience.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pkSU5URmhRbGhRVTNVelZYRmZWVU5KV0ZJMk5GRRAB!2m1!1s0x0:0x2174b62f8c4ae5a4!3m1!1s2@1:CAIQACodChtycF9oOjdINTFhQlhQU3UzVXFfVUNJWFI2NFE%7C%7C?hl=en) — “5★ Great timely service. They fixed my dryer. I would 100% hire them again!”
- Commercial laundry equipment sales and leasing _(confidence: high)_
  - [Official Website](https://sanitary-laundry.com) — “A commercial (and some residential) laundry-equipment company based in East Falmouth, MA that sells, leases, services and repairs commercial…”
- Dryer vent cleaning _(confidence: medium)_
  - [Official Website](https://sanitary-laundry.com) — “A commercial (and some residential) laundry-equipment company based in East Falmouth, MA that sells, leases, services and repairs commercial…”
- Specializes in Appliance Repair _(confidence: high)_
  - [Official Website](https://sanitary-laundry.com) — “A commercial (and some residential) laundry-equipment company based in East Falmouth, MA that sells, leases, services and repairs commercial…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pOTFMyaG5RMUJWWjFkNldrcGpSVm93TTNKVE1XYxAB!2m1!1s0x0:0x2174b62f8c4ae5a4!3m1!1s2@1:CAIQACodChtycF9oOjNLS2hnQ1BVZ1d6WkpjRVowM3JTMWc%7C%7C?hl=en) — “5★ They did a warranty repair on my speed queen, couldn’t have been nicer or more helpful.  Would definitely recommend them, thanks for a gr…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pZMU5FVm9ka0puYUVGVWNGTmlXVTUzY3pnNFRtYxAB!2m1!1s0x0:0x2174b62f8c4ae5a4!3m1!1s2@1:CAIQACodChtycF9oOjY1NEVodkJnaEFUcFNiWU53czg4Tmc%7C%7C?hl=en) — “5★ Great technician. Diagnosed and solved the problem right away. Very good experience.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pkSU5URmhRbGhRVTNVelZYRmZWVU5KV0ZJMk5GRRAB!2m1!1s0x0:0x2174b62f8c4ae5a4!3m1!1s2@1:CAIQACodChtycF9oOjdINTFhQlhQU3UzVXFfVUNJWFI2NFE%7C%7C?hl=en) — “5★ Great timely service. They fixed my dryer. I would 100% hire them again!”
- Also offers Specialty Services _(confidence: medium)_
  - [Official Website](https://sanitary-laundry.com) — “A commercial (and some residential) laundry-equipment company based in East Falmouth, MA that sells, leases, services and repairs commercial…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Sanitary%20Laundry&query_place_id=ChIJ_63PqnN-ASwRpOVKjC-2dCE): 4.6★ from 20 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Sanitary%20Laundry&query_place_id=ChIJ_63PqnN-ASwRpOVKjC-2dCE): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/east-falmouth/profile/laundry-equipment/sanitary-laundry-0021-547605): Listed on this source
- [Official Website](https://sanitary-laundry.com): 17 yrs in business · Self-reported profile and service details
- [Exa](https://reviews.birdeye.com/sanitary-linen-mat-uniform-service-inc-173503186696483): 0 web mentions across the open web (each linked to its source)

## Recent reviews

- **1/5 · Google Reviews · Lisa Tietjen · 2026-08-15**: Do not use this company!  The reviews were good so I called and reached their answering service.  They told me someone would call me back to schedule an appointment. No one called and I thought it was strange but tried again seeing that they had good reviews.  I got the answering service again.  The…
- **5/5 · Google Reviews · C.E. Grundler · 2026-08-08**: They did a warranty repair on my speed queen, couldn’t have been nicer or more helpful.  Would definitely recommend them, thanks for a great job!
- **5/5 · Google Reviews · Bill Laberis · 2026-08-05**: Great technician. Diagnosed and solved the problem right away. Very good experience.
- **1/5 · Google Reviews · Rajesh Aidasani · 2026-07-18**: I had an emergency with a dryer (just stopped working). I messaged this company via Thumbtack and also called. It took a week for them to respond - by which point I had found another solution. When I told them their response time was not the best, they responded with rude, mocking remarks, which I c…
- **5/5 · Google Reviews · Valeria Bichara · 2026-07-08**: very satisfied
- **5/5 · Google Reviews · Louis Sirignano · 2026-07-03**: Great technician and his trainee fix dryer.
- **5/5 · Google Reviews · Cynthia L D · 2026-07-02**: Just received our new front loader for our building laundry room.  Everything was so smooth.  I signed on for preventative maintenance.  I am already so pleased.
- **5/5 · Google Reviews · Ron Sail · 2026-06-26**: Technician was very thorough and knowledgeable. Could not be happier. Thank you!
- **5/5 · Google Reviews · Peter Korbel · 2026-06-04**: Great timely service. They fixed my dryer. I would 100% hire them again!
- **5/5 · Google Reviews · Pete's Appliance · 2025-12-20**: I have to give Sanitary Laundry kudos for their great work and prompt service.

They were able to handle all of the ground work for a customer who gave us a call, but was out of our service area. However, we let them know that we know just the right company for the job.

Sanitary Laundry went out an…

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Data freshness: last scanned 2026-08-22T04:34:46.061Z.
Cite as: Sanitary Laundry — Tavlee (https://tavlee.com/contractor/sanitary-laundry-east-falmouth)
Source: https://tavlee.com/contractor/sanitary-laundry-east-falmouth