# Security Pest Elimination

**Trade:** Pest Control · **Part of:** Catseye Pest Control · **Address:** 9 Gordon Rd, North Reading, MA 01864, USA · **Phone:** (978) 664-6603 · **Website:** https://www.securitypest.com/ · **Languages:** English

**Rating: 3.7/5** (medium confidence) — from 25 reviews across 3 sources.
96% of sentiment-scored reviews read net-positive. Last 6 months: 1 reviews, 0 negative.

## The honest read

Security Pest Elimination is a family-owned pest control company based in North Reading, running for over 30 years by its own account (founded 1993), and its Google reviews keep circling back to one thing: technicians who explain what they're doing before, during, and after the visit.

Jim comes up by name in more reviews than any other technician — walking customers through his whole process, pointing out problem areas around the house, and in one case showing up two hours after the first call rather than the days or weeks the customer expected. Others name Raymond, Nathan, John Santoro, and Bill for similar service: Nathan is described, in a January 2025 review, as thorough about locating a mouse problem and explaining prevention in detail; John Santoro, in a May 2026 review, cleared out mice that had gotten past an earlier fall inspection and refilled the bait stations. A 2022 review specifically credits the company with not trying to up-sell additional products.

The one exception, in a September 2025 review, describes a different inspector as brash and rushed, more focused on closing the sale than the client's questions — the underlying issue got resolved, but the customer says a second inspector they later brought in was shocked at how the visit had gone.

For general pest, rodent, or seasonal tick work, the pattern across three years of reviews and repeat customers — one reports six years of annual service — is a company that explains itself. Just note that the experience described above wasn't universal.

**Strengths:**
- Explains the process — named techs walk customers through what and why
- Fast response — one customer had a tech out within two hours
- Repeat customers — some report annual service for six-plus years
- No upsell pressure — a customer credits them for not pushing extra products

**Concerns:**
- Inspector complaint — one 2025 review describes a rushed, money-focused visit

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Technicians walk through the process — named staff explain what they're doing and why _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25vdFVsSlJPSFI0TW1kRWQwNXVaalIyUTNSNmJXYxAB!2m1!1s0x0:0xc39e5bb7f902a586!3m1!1s2@1:CAIQACodChtycF9oOnotUlJROHR4MmdEd05uZjR2Q3R6bWc%7C%7C?hl=en) — “5★ Great service.  Jim did an awesome job explaining what he was doing and what to look out for.   Thanks!”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VQTHZ0OF9rMkthTkFREAE!2m1!1s0x0:0xc39e5bb7f902a586!3m1!1s2@1:CIHM0ogKEPLvt8_k2KaNAQ%7C%7C?hl=en) — “5★ Jim did a great job explaining to us his whole process. Very informative.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJcko2SWlMcmVlS0dREAE!2m1!1s0x0:0xc39e5bb7f902a586!3m1!1s2@1:CIHM0ogKEIrJ6IiLreeKGQ%7C%7C?hl=en) — “5★ Jim came by, was personable, and talked us through the process.  He explained what he was doing and why.  It is too early to be sure that…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURPODc2cEtREAE!2m1!1s0x0:0xc39e5bb7f902a586!3m1!1s2@1:CIHM0ogKEICAgIDO876pKQ%7C%7C?hl=en) — “5★ Security Pest Control came to our house and explained to me what they would do and what they offer. They were always respectful and court…”
- Fast response — a customer reports a tech out within two hours of calling _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQzNmJfWmp3RRAB!2m1!1s0x0:0xc39e5bb7f902a586!3m1!1s2@1:CIHM0ogKEICAgID36b_ZjwE%7C%7C?hl=en) — “5★ Our technician Jim arrived 2 hours after I initially called for service which was amazing, I totally expected to wait days to weeks. He w…”
- Long-term repeat customers — some report annual service for six-plus years _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURIc1o2WnV3RRAB!2m1!1s0x0:0xc39e5bb7f902a586!3m1!1s2@1:CIHM0ogKEICAgIDHsZ6ZuwE%7C%7C?hl=en) — “5★ Jim from security pest elimination has performed service at our house every year for the last 6 years. Recently he just did a commercial …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN6MWRldE5nEAE!2m1!1s0x0:0xc39e5bb7f902a586!3m1!1s2@1:CIHM0ogKEICAgICz1detNg%7C%7C?hl=en) — “5★ I have used Security Pest Elimination for years.  100% satisfied with all they have done for my clients and myself!   You won’t go wrong …”
- Follow-through on rodent jobs — a tech cleared mice and refilled bait stations after an earlier miss _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2sxV2JHWTBaVXhzTTB0a1JXZE9TRGN3T0dwb05WRRAB!2m1!1s0x0:0xc39e5bb7f902a586!3m1!1s2@1:CAIQACodChtycF9oOk1WbGY0ZUxsM0tkRWdOSDcwOGpoNVE%7C%7C?hl=en) — “5★ My tech, John Santoro was very positive and in helpful. In October in my crawlspace did not have any signs of mice. But over the winter, …”
- A 2025 review describes a brash, rushed inspector who seemed focused on the sale over the client's questions _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2kxT1dVTjZPR0ZmVWpsSlMxQXdkWFpxYzNVd1ZtYxAB!2m1!1s0x0:0xc39e5bb7f902a586!3m1!1s2@1:CAIQACodChtycF9oOi1OWUN6OGFfUjlJS1AwdXZqc3UwVmc%7C%7C?hl=en) — “1★ Crass inspector with little compassion for client and little consideration for my home. I was shocked at how brash he was during the insp…”
- Family-owned pest control company self-reported founded in 1993, operating over 30 years across MA and southern NH _(confidence: medium)_
  - [Official Website](https://www.securitypest.com) — “A Massachusetts family-owned pest control company founded in 1993 offering general pest, rodent, termite, ant, bee/wasp, wildlife (bat/squir…”
  - [Official Website](https://www.securitypest.com) — “Company history (self-reported): Founded in 1993; describes itself as a Massachusetts family business operating for 30 years.”
- Specializes in Pest Control _(confidence: high)_
  - [Official Website](https://www.securitypest.com) — “A Massachusetts family-owned pest control company founded in 1993 offering general pest, rodent, termite, ant, bee/wasp, wildlife (bat/squir…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2sxV2JHWTBaVXhzTTB0a1JXZE9TRGN3T0dwb05WRRAB!2m1!1s0x0:0xc39e5bb7f902a586!3m1!1s2@1:CAIQACodChtycF9oOk1WbGY0ZUxsM0tkRWdOSDcwOGpoNVE%7C%7C?hl=en) — “5★ My tech, John Santoro was very positive and in helpful. In October in my crawlspace did not have any signs of mice. But over the winter, …”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://www.mass.gov/how-to/look-up-and-confirm-a-massachusetts-pesticide-license

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Security%20Pest%20Elimination&query_place_id=ChIJRyTE5jYL44kRhqUC-bdbnsM): 4.9★ from 37 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Security%20Pest%20Elimination&query_place_id=ChIJRyTE5jYL44kRhqUC-bdbnsM): Listed on this source
- [Official Website](https://www.securitypest.com): 30 yrs in business · Self-reported profile and service details

## Recent reviews

- **5/5 · Google Reviews · Scott · 2026-05-12**: My tech, John Santoro was very positive and in helpful. In October in my crawlspace did not have any signs of mice. But over the winter, it looks like some did make it in and ended up on glue traps and did eat from the bait station. John removed all departed mice and refilled all my bait stations. I…
- **5/5 · Google Reviews · Amy G · 2025-09-24**: Five stars for Jim!  We have the annual plan, and it's great peace of mind.  Jim has taken care of us for several years.  Always enjoy his visits knowing we are in good hands.
- **1/5 · Google Reviews · Yaya · 2025-09-20**: Crass inspector with little compassion for client and little consideration for my home. I was shocked at how brash he was during the inspection, how he rushed my questions. Felt like it was only about making the money versus providing quality service.The issue was resolved but the experience was ter…
- **5/5 · Google Reviews · Katherine DeLuca · 2025-08-25**: Jim was very helpful and informative! Quick response was appreciated!!
- **5/5 · Google Reviews · Jacqueline Maracle · 2025-08-15**: Jim was amazing! Very informative and friendly.
- **5/5 · Google Reviews · Paul · 2025-08-15**: Raymond did a great job & was helpful explaining certain results!
- **5/5 · Google Reviews · Gerard Cooke · 2025-08-14**: Fast and friendly service
- **5/5 · Google Reviews · Brian McLellan · 2025-08-12**: Jim was excellent
- **5/5 · Google Reviews · Elizabeth Hooley · 2025-08-09**: Jim was really good he told me what he was going to do and he showed me what he was doing I would tell everybody else know about you guys. And was surprised that they could come out the next day.
- **5/5 · Google Reviews · Nicole Moniz · 2025-08-09**: Jim was great! These guys are always so easy to work with!

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Data freshness: last scanned 2026-07-06T20:47:41.923Z.
Cite as: Security Pest Elimination — Tavlee (https://tavlee.com/contractor/security-pest-elimination-north-reading)
Source: https://tavlee.com/contractor/security-pest-elimination-north-reading