# Sedona Plumbing and Heating

**Trade:** Plumbing · **Address:** 7 Winchester Ter, Winchester, MA 01890, USA · **Phone:** (781) 214-8685 · **Website:** http://www.sedonaplumbingandheating.com/ · **Languages:** English

**Rating: 4.5/5** (medium confidence) — from 61 reviews across 3 sources. A 0–5 star rating built from what customers and the public say (every review and mention weighted by where it was posted, how old, how detailed and how credible it is, shrunk toward a 3.5★ baseline when evidence is thin) plus what the record shows (Reddit recommendations or warnings, a registry-verified licence, how recently they were reviewed, customer work photos, BBB grade, negative news, a revoked licence). Positive record counts only as far as the reviews have earned it; penalties count in full. Confidence describes how much weighted evidence stands behind the number, never the number itself: low when fewer than about five normal reviews' worth of weight (or mentions only) support it, medium up to about twenty, high beyond that across at least two sources. An operator flag for a suspicious review pattern caps a rating at 3.5★ and marks it low.
98% of sentiment-scored reviews read net-positive. Last 6 months: 16 reviews, 0 negative.

## The honest read

Sedona Plumbing and Heating is the Winchester-based team built around owner Zack (also written Zach across reviews), and the thing that comes up again and again across 61 reviews since 2022 — nearly all of them five stars — is how fast they show up when something's actually wrong. In a January 2025 review, Zack came out on a Saturday morning after a heating system failed on one of the coldest nights of the year and tracked down the issue in what the customer called a very complicated system. In a November 2025 review, a first-time customer described an after-hours emergency call when a furnace shut down; Zack arrived within 40 minutes on a cold Friday night and fixed it.

The range of work is wide and often technical. In a 2023 review, a customer described Zack re-piping an entire AC system after a blockage, insulating the pipes, and swapping in a new filter, all in one day. In a 2024 review, another described him fixing a string of issues left behind by a less-skilled previous plumber — toilet flow, washer/dryer hookups, a shower faucet — and later talking them through a fix over the phone at no charge. A separate 2024 review described replacing all the deteriorating horizontal copper pipe in a 1956 house, the same day, with a last-minute outdoor spigot repair thrown in. More recently, reviewers name Andrew, Billy, James, and Tori as additional technicians doing well-received work, alongside office staff Danielle, credited repeatedly with fast, clear scheduling.

There's one real exception to the otherwise spotless record: in an April 2025 review, a landlord said a tenant called Sedona for a garbage disposal replacement, the request for a quote never reached them before the work was done, and the final bill of $635 came in well above two other quotes they later got for the same job ($430 and $500).

Its Massachusetts plumbing license is active, verified with the state.

Sedona is a reasonable first call for both plumbing and heating/cooling work, especially anything urgent — the one thing worth doing is confirming pricing yourself in writing before work starts, particularly if someone else at the property might field the call.

**Strengths:**
- Licensed plumber — Massachusetts registration verified active
- Fast emergency response — Saturday and after-hours calls answered quickly
- Handles complex jobs — full AC re-pipes and whole-house pipe replacement
- Fixes others' mistakes — a 2024 review describes correcting a prior plumber's work
- Deep, well-reviewed team — Andrew, Billy, James and Tori all individually praised

**Concerns:**
- Billing dispute — an April 2025 review cited a $635 charge above other quotes

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Massachusetts plumbing license verified active with the state registry _(confidence: high)_
  - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA plumber license 17157-PL-M verified active”
- Google shows a 5-star average from 71 ratings _(confidence: high)_
  - [Google](https://maps.google.com/?cid=7171141393123712348&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “Google: 5★ from 71 ratings”
- In a January 2025 review, Zack responded on a Saturday morning to a heating failure during one of the coldest nights of the year and diagnosed a complicated system _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUNBaXB6NEdnEAE!2m1!1s0x0:0x6385031a4b3d1d5c!3m1!1s2@1:CIHM0ogKEICAgMCAipz4Gg%7C%7C?hl=en) — “5★ Zack came to my home on a Saturday  morning when my heating system had stopped working the night before in one of the coldest night of th…”
- In a November 2025 review, a first-time customer described an after-hours emergency furnace call answered within 40 minutes on a cold Friday night _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURBc3ZqQXVnRRAB!2m1!1s0x0:0x6385031a4b3d1d5c!3m1!1s2@1:CIHM0ogKEICAgMDAsvjAugE%7C%7C?hl=en) — “5★ I met Zack as a first-time customer on an after business hours emergency call when my furnace shut down. He arrived within 40 minutes and…”
- In a 2023 review, a customer described Zack re-piping an entire AC system after a blockage, insulating pipes and installing a new filter, all completed in one day _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURwN0xhalRBEAE!2m1!1s0x0:0x6385031a4b3d1d5c!3m1!1s2@1:CIHM0ogKEICAgIDp7LajTA%7C%7C?hl=en) — “5★ Zack was amazing and provided great service. Our AC stopped working and we noticed a water stain around one of the vents. Zack was respon…”
- In a 2024 review, a customer described Zack fixing multiple issues left by a less-skilled previous plumber, and later guiding them through a fix by phone at no charge _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR0aGZQQmNBEAE!2m1!1s0x0:0x6385031a4b3d1d5c!3m1!1s2@1:CIHM0ogKEICAgIDthfPBcA%7C%7C?hl=en) — “5★ I have had an amazing experience with this company and the owner Zach in particular. He fixed a number of issues that were created by a p…”
- In a 2024 review, a customer described same-day replacement of deteriorating copper pipe throughout a 1956 house, plus an accommodated last-minute spigot repair _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURudTd6cHdnRRAB!2m1!1s0x0:0x6385031a4b3d1d5c!3m1!1s2@1:CIHM0ogKEICAgIDnu7zpwgE%7C%7C?hl=en) — “5★ I live in Winchester and contacted Sedona Plumbing regarding a leaking copper pipe in my basement. My house was built in 1956 and many of…”
- Multiple recent reviews individually praise technicians Andrew, Billy, James, and Tori, and office staff Danielle for responsive scheduling _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tsSmVuRXlTMmxmWjFOWFZWRnpVMDE1WDNGYVYwRRAB!2m1!1s0x0:0x6385031a4b3d1d5c!3m1!1s2@1:CAIQACodChtycF9oOklJenEyS2lfZ1NXVVFzU015X3FaV0E%7C%7C?hl=en) — “5★ Billy was great, he found the problem with my boiler, ordered the part and had everything fixed quickly. I would recommend Sedona and wil…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25kTmFrSlVlWFZ5YTA5MmR6Wm1Ra3hUUlZwQ2MxRRAB!2m1!1s0x0:0x6385031a4b3d1d5c!3m1!1s2@1:CAIQACodChtycF9oOndNakJUeXVya092dzZmQkxTRVpCc1E%7C%7C?hl=en) — “5★ Andrew was incredibly professional, friendly, timely and knowledgeable! Will definitely be using them again. Pricing was fair too.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21GZmJITkxMVWRQWTJ4UFJVMWlkRU5PTVU5Vk9HYxAB!2m1!1s0x0:0x6385031a4b3d1d5c!3m1!1s2@1:CAIQACodChtycF9oOmFfbHNLLUdPY2xPRU1idENOMU9VOGc%7C%7C?hl=en) — “5★ Tori- was amazing at what she does, patient, knowledgeable and professional! Thank you”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25GWlZEUXhTM2RhWVZOaWFYRnRSWFJvVm5OM1NHYxAB!2m1!1s0x0:0x6385031a4b3d1d5c!3m1!1s2@1:CAIQACodChtycF9oOnFZVDQxS3daYVNiaXFtRXRoVnN3SGc%7C%7C?hl=en) — “5★ Highly recommend. Made appointment online and easy to schedule. James was personable and knowledgeable and did a great job repairing our …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s1bU1VaHhha0ZPV2toSmVsY3hWMFoxUjBGU09YYxAB!2m1!1s0x0:0x6385031a4b3d1d5c!3m1!1s2@1:CAIQACodChtycF9oOk5mMUhxakFOWkhJelcxV0Z1R0FSOXc%7C%7C?hl=en) — “5★ I'm sooooo glad I reached out to Sedona for help. From the prompt responses from Danielle to the fantastic work from Andrew I'm impressed…”
- An April 2025 review described a landlord being billed $635 for a garbage disposal replacement after a quote request wasn't relayed before the work was done, well above two other quotes of $430 and $500 for the same job _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUNvMHZqNUhREAE!2m1!1s0x0:0x6385031a4b3d1d5c!3m1!1s2@1:CIHM0ogKEICAgMCo0vj5HQ%7C%7C?hl=en) — “3★ My tenant called this company to have a garbage disposal replaced. Unfortunately they did not relay my request for a quote, and the work …”
- Furnace and heating system repair _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xsUVdVdFpPRVkwY2pWNlFXVlNTbWR2TTJ3eFNWRRAB!2m1!1s0x0:0x6385031a4b3d1d5c!3m1!1s2@1:CAIQACodChtycF9oOllQWUtZOEY0cjV6QWVSSmdvM2wxSVE%7C%7C?hl=en) — “5★ James did a great job with our furnace maintenance and solved a problem that had been giving us some trouble for a while.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURBc3ZqQXVnRRAB!2m1!1s0x0:0x6385031a4b3d1d5c!3m1!1s2@1:CIHM0ogKEICAgMDAsvjAugE%7C%7C?hl=en) — “5★ I met Zack as a first-time customer on an after business hours emergency call when my furnace shut down. He arrived within 40 minutes and…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUNBaXB6NEdnEAE!2m1!1s0x0:0x6385031a4b3d1d5c!3m1!1s2@1:CIHM0ogKEICAgMCAipz4Gg%7C%7C?hl=en) — “5★ Zack came to my home on a Saturday  morning when my heating system had stopped working the night before in one of the coldest night of th…”
- AC system re-piping _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURwN0xhalRBEAE!2m1!1s0x0:0x6385031a4b3d1d5c!3m1!1s2@1:CIHM0ogKEICAgIDp7LajTA%7C%7C?hl=en) — “5★ Zack was amazing and provided great service. Our AC stopped working and we noticed a water stain around one of the vents. Zack was respon…”
- Copper pipe replacement _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURudTd6cHdnRRAB!2m1!1s0x0:0x6385031a4b3d1d5c!3m1!1s2@1:CIHM0ogKEICAgIDnu7zpwgE%7C%7C?hl=en) — “5★ I live in Winchester and contacted Sedona Plumbing regarding a leaking copper pipe in my basement. My house was built in 1956 and many of…”
- Garbage disposal installation _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUNvMHZqNUhREAE!2m1!1s0x0:0x6385031a4b3d1d5c!3m1!1s2@1:CIHM0ogKEICAgMCo0vj5HQ%7C%7C?hl=en) — “3★ My tenant called this company to have a garbage disposal replaced. Unfortunately they did not relay my request for a quote, and the work …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR0aGZQQmNBEAE!2m1!1s0x0:0x6385031a4b3d1d5c!3m1!1s2@1:CIHM0ogKEICAgIDthfPBcA%7C%7C?hl=en) — “5★ I have had an amazing experience with this company and the owner Zach in particular. He fixed a number of issues that were created by a p…”
- Oil-to-propane furnace conversion _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21jemNVOHhTWEpETFZCRWRrSnRUR0kzYjJKcVVuYxAB!2m1!1s0x0:0x6385031a4b3d1d5c!3m1!1s2@1:CAIQACodChtycF9oOmczcU8xSXJDLVBEdkJtTGI3b2JqUnc%7C%7C?hl=en) — “5★ I called Zach and the team at Sedona to get swapped over from a 20 year old oil furnace to propane for heat. Communication from the very …”
- Specializes in Plumbing _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2taS1ZqbHdNVFZaUm5CSVNEVjBVazVVY1c1UlJuYxAB!2m1!1s0x0:0x6385031a4b3d1d5c!3m1!1s2@1:CAIQACodChtycF9oOkZKVjlwMTVZRnBISDV0Uk5UcW5RRnc%7C%7C?hl=en) — “5★ Sedona Plumbing was fantastic to work with. They completed the job quickly, neatly, and with true professionalism. This work was needed b…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUNvMHZqNUhREAE!2m1!1s0x0:0x6385031a4b3d1d5c!3m1!1s2@1:CIHM0ogKEICAgMCo0vj5HQ%7C%7C?hl=en) — “3★ My tenant called this company to have a garbage disposal replaced. Unfortunately they did not relay my request for a quote, and the work …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURudTd6cHdnRRAB!2m1!1s0x0:0x6385031a4b3d1d5c!3m1!1s2@1:CIHM0ogKEICAgIDnu7zpwgE%7C%7C?hl=en) — “5★ I live in Winchester and contacted Sedona Plumbing regarding a leaking copper pipe in my basement. My house was built in 1956 and many of…”
- Specializes in HVAC / Heating & Cooling _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURBc3ZqQXVnRRAB!2m1!1s0x0:0x6385031a4b3d1d5c!3m1!1s2@1:CIHM0ogKEICAgMDAsvjAugE%7C%7C?hl=en) — “5★ I met Zack as a first-time customer on an after business hours emergency call when my furnace shut down. He arrived within 40 minutes and…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21jemNVOHhTWEpETFZCRWRrSnRUR0kzYjJKcVVuYxAB!2m1!1s0x0:0x6385031a4b3d1d5c!3m1!1s2@1:CAIQACodChtycF9oOmczcU8xSXJDLVBEdkJtTGI3b2JqUnc%7C%7C?hl=en) — “5★ I called Zach and the team at Sedona to get swapped over from a 20 year old oil furnace to propane for heat. Communication from the very …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUNBaXB6NEdnEAE!2m1!1s0x0:0x6385031a4b3d1d5c!3m1!1s2@1:CIHM0ogKEICAgMCAipz4Gg%7C%7C?hl=en) — “5★ Zack came to my home on a Saturday  morning when my heating system had stopped working the night before in one of the coldest night of th…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURwN0xhalRBEAE!2m1!1s0x0:0x6385031a4b3d1d5c!3m1!1s2@1:CIHM0ogKEICAgIDp7LajTA%7C%7C?hl=en) — “5★ Zack was amazing and provided great service. Our AC stopped working and we noticed a water stain around one of the vents. Zack was respon…”

## Ownership

- Identifies as veteran-owned — the business's own statement, not independently verified.

## License

Status: **active** (#17157-PL-M, plumber) — verified against the official MA state registry on 2026-07-01, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Sedona%20Plumbing%20and%20Heating&query_place_id=ChIJQac2CX6G-yARXB09SxoDhWM): 5.0★ from 71 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Sedona%20Plumbing%20and%20Heating&query_place_id=ChIJQac2CX6G-yARXB09SxoDhWM): Listed on this source
- [Official Website](http://www.sedonaplumbingandheating.com): Self-reported profile and service details

## Recent reviews

- **5/5 · Google Reviews · Alice Baumgardner · 2026-06-21**: Most places with 5.0 stars are 99% fake and paid for reviews.  I own a business and company's are constantly calling offering to get my negative reviews removed and put up countless 5 star reviews for a $500 per month service fee.  Sedonas reviews I can guarantee you are real.  They definitely deser…
- **5/5 · Google Reviews · Jennifer Pomerleau · 2026-06-11**: Billy was great, he found the problem with my boiler, ordered the part and had everything fixed quickly. I would recommend Sedona and will use them again.
- **5/5 · Google Reviews · Kristin Chalmers · 2026-06-05**: Our house Has two zones. And all of a sudden one day there was a leak in My Son's bedroom. It turned out there was a crack in my HVAC unit in our attic, which is also a photography studio. Zach and his team worked quickly, helped us with our homeowners insurance, we're always on time, and returned e…
- **5/5 · Google Reviews · Steve Levine · 2026-04-22**: Prompt repair service, with good diagnosis
- **5/5 · Google Reviews · Carolyn Rasley · 2026-04-21**: Andrew was incredibly professional, friendly, timely and knowledgeable! Will definitely be using them again. Pricing was fair too.
- **5/5 · Google Reviews · Pat Sadowski · 2026-04-10**: It’s the second time we had Andrew swing by, and he was exceptional. Incredibly professional and did a great job.
- **5/5 · Google Reviews · Kerri Smith · 2026-04-08**: Very helpful and informative during the process of setting up my washer and gas dryer. I was able to schedule and receive service within 24hours of initial phone call. Would definitely use this company again.
- **5/5 · Google Reviews · Carl Williams · 2026-04-03**: Andrew was amazing and did quick efficient job. Excellent service! Highly recommend.
- **5/5 · Google Reviews · Amina Elmansouri · 2026-04-03**: Tori- was amazing at what she does, patient, knowledgeable and professional! Thank you
- **5/5 · Google Reviews · Brienne Black · 2026-03-27**: Highly recommend. Made appointment online and easy to schedule. James was personable and knowledgeable and did a great job repairing our ac system. Will use Sedona in the future!

---

Data freshness: last scanned 2026-07-01T20:57:57.550Z.
Cite as: Sedona Plumbing and Heating — Tavlee (https://tavlee.com/contractor/sedona-plumbing-and-heating-winchester)
Source: https://tavlee.com/contractor/sedona-plumbing-and-heating-winchester