---
title: "SepticPro"
description: "SepticPro customers describe septic pumping, inspections and system installation, alongside complaints about damaged equipment and disputed inspection advi"
doc_version: "2026-10-21"
last_updated: "2026-10-21"
---

# SepticPro

**Trade:** Demolition & Excavation · **Address:** 32 Rose Ln, Keene, NH 03431 · **Phone:** (603) 357-1300 · **Website:** http://www.thesepticpro.com/ · **Languages:** English

**Rating: 2.7/5** (medium confidence) — from 15 reviews across 4 sources.
60% of sentiment-scored reviews read net-positive. Last 6 months: 1 reviews, 1 negative.

## The honest read

SepticPro customers describe septic pumping, inspections and system installation, alongside complaints about damaged equipment and disputed inspection advice. The Keene company says it has twenty-two years in business. Google shows a 4.3-star average from 34 ratings.

A January 2026 customer alleged that technicians broke a PVC pipe in the pump chamber, left the pump broken and attempted to charge for the visit without acknowledging the damage. In August 2023, a Vermont seller said SepticPro described their system as fair to poor and estimated replacement at $30,000. The seller said the buyers withdrew their offer and that a second company later found the system functional. Those are the seller's accounts of the inspection and its consequences. A July 2026 reviewer also criticized work quality and trustworthiness.

Other customers describe useful explanations and responsive pumping service. In September 2025, a homeowner said SepticPro had installed their new system and later pumped it, kept them informed while waiting for the appointment and accommodated an afternoon request. The customer praised the technician's explanation of the system and the office's help.

A January 2024 buyer praised Adam and Trey during an inspection of an older septic system. They said Adam explained what he was inspecting and the office made arrangements easy, with check-ins throughout. In July 2023, a holding-tank customer described repeated emergency pumping calls during heavy rain and said a truck arrived in less than an hour on the morning of that review. An August 2024 customer also praised a quick pumping appointment.

Communication complaints include a June 2023 review about unanswered calls and voicemails, and a July 2022 customer who eventually received a site assessment after three weeks of what they considered unrealistic delivery promises. An April 2026 customer, by contrast, praised prompt service on two jobs during the same week.

**Strengths:**
- System explanations — a September 2025 pumping customer praised the technician's guidance
- Emergency pumping — a July 2023 customer reported arrival within an hour

**Concerns:**
- Equipment damage — a January 2026 customer alleged a broken pipe and pump
- Inspection dispute — an August 2023 seller challenged a $30,000 replacement recommendation
- Communication delays — 2022–2023 customers described late assessments and unanswered calls

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- A January 2026 customer alleged technicians broke a pump-chamber PVC pipe, left the pump broken and tried to charge without acknowledging the damage. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2sxSGRWWnFkbE5XYjFwaVJWOXhjM2QzTmt0a09GRRAB!2m1!1s0x0:0xa100b4cf5b315374!3m1!1s2@1:CAIQACodChtycF9oOk1HdVZqdlNWb1piRV9xc3d3NktkOFE%7C%7C?hl=en-US) — “1★ The owner's a true snake oil salesman, not even clear he knows what he's doing. The technicians are inexperienced, lacking the basic know…”
- An August 2023 Vermont seller disputed an inspection and $30,000 replacement estimate, saying buyers withdrew and a second company found the system functional. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNwNDg3NDlRRRAB!2m1!1s0x0:0xa100b4cf5b315374!3m1!1s2@1:CIHM0ogKEICAgICp48749QE%7C%7C?hl=en-US) — “1★ A profile in disonhesty.
We put our house on the market and our buyers hired them to conduct an inspection of the setpic system. Their re…”
- A June 2023 reviewer complained of unanswered calls, and a July 2022 customer complained of repeated delays before receiving a site assessment. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNoemJyb0x3EAE!2m1!1s0x0:0xa100b4cf5b315374!3m1!1s2@1:CIHM0ogKEICAgIChzbroLw%7C%7C?hl=en-US) — “1★ Impossible to get ahold of them. They will not return phone calls either despite voicemails with call back number provided”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURPaDgyYnRBRRAB!2m1!1s0x0:0xa100b4cf5b315374!3m1!1s2@1:CIHM0ogKEICAgIDOh82btAE%7C%7C?hl=en-US) — “2★ Finally received my site assessment but Jessica gave me an unrealistic expectation 3 weeks in a row. Telling customers you are unsure whe…”
- A September 2025 customer praised communication and system explanations during pumping after SepticPro had installed their system. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25wR2JWVTVaRmhwZVVwS2VqSktTVlZhV2xSUWRIYxAB!2m1!1s0x0:0xa100b4cf5b315374!3m1!1s2@1:CAIQACodChtycF9oOnpGbVU5ZFhpeUpKejJKSVVaWlRQdHc%7C%7C?hl=en-US) — “5★ We have a new system and our town requires pumping every 3 years. We had used another company for decades. After the system was installed…”
- A January 2024 buyer praised Adam and Trey during a septic inspection, particularly Adam's explanations and office coordination. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNOdUpLMVd3EAE!2m1!1s0x0:0xa100b4cf5b315374!3m1!1s2@1:CIHM0ogKEICAgICNuJK1Ww%7C%7C?hl=en-US) — “5★ SepticPro came to inspect an old septic on a house I was buying. From start to finish Adam and Trey were fantastic! This was my first tim…”
- A July 2023 holding-tank customer said a truck arrived in less than an hour for an emergency pumping call. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNwdUxlNjVnRRAB!2m1!1s0x0:0xa100b4cf5b315374!3m1!1s2@1:CIHM0ogKEICAgICpuLe65gE%7C%7C?hl=en-US) — “5★ I can’t say enough about the team of SepticPro. I have holding tanks that are a bit problematic with these heavy rains and EVERY time I c…”
- The company says it has twenty-two years in business. _(confidence: high)_
  - [Official Website](http://www.thesepticpro.com) — “Self-reported 22 years in business”
- Google shows a 4.3-star average from 34 ratings. _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=SepticPro&query_place_id=ChIJuYN1PLRz4YkRdFMxW8-0AKE) — “Google: 4.3★ from 34 ratings”
- Specializes in Demolition & Excavation _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25wR2JWVTVaRmhwZVVwS2VqSktTVlZhV2xSUWRIYxAB!2m1!1s0x0:0xa100b4cf5b315374!3m1!1s2@1:CAIQACodChtycF9oOnpGbVU5ZFhpeUpKejJKSVVaWlRQdHc%7C%7C?hl=en-US) — “5★ We have a new system and our town requires pumping every 3 years. We had used another company for decades. After the system was installed…”

## License

NH doesn't license or register this trade, so there's no state registry to check. That's true of every business in this trade, not specific to this one.

## Sources

- [Google Reviews](https://www.google.com/maps/search/?api=1&query=SepticPro&query_place_id=ChIJuYN1PLRz4YkRdFMxW8-0AKE): Listed on this source
- [Local News](https://www.needseptic.com/locations/nh/keene/septic-pro): Listed on this source
- [Google](https://www.google.com/maps/search/?api=1&query=SepticPro&query_place_id=ChIJuYN1PLRz4YkRdFMxW8-0AKE): 4.3★ from 34 ratings
- [Official Website](http://www.thesepticpro.com): 22 yrs in business · Self-reported profile and service details

## Recent reviews

- **1/5 · Google Reviews · Rachel · 2026-07-23**: I would avoid avoid avoid! The quality of work is very poor and they are very untrustworthy.
- **5/5 · Google Reviews · Brittani Lyn · 2026-04-08**: We had the team perform two different jobs within the same week, and both times we received prompt service and above and beyond customer service. This was our first time doing business with Septic Pro, and it won’t be our last. We hope we won’t need their services again anytime soon, but we will not…
- **1/5 · Google Reviews · Lee Halpern · 2026-01-28**: The owner's a true snake oil salesman, not even clear he knows what he's doing. The technicians are inexperienced, lacking the basic knowledge and equipment to do their jobs while pretending to be professionals.  They broke a PVC pipe in my pump chamber, didn't fess up to it - I found it myself, lef…
- **5/5 · Google Reviews · Bruce Payton · 2025-09-19**: We have a new system and our town requires pumping every 3 years. We had used another company for decades. After the system was installed by SepticPro we stayed with them. Though it took some time for them to come out (we were in not hurry) they kept us well inform on the timing. When the day came f…
- **5/5 · Google Reviews · Scott Allison · 2024-08-07**: Great customer service, great pricing, and an amazing membership that takes all the worry off of owning a septic tank!
- **5/5 · Google Reviews · Lorrie Church · 2024-08-07**: We needed our house pumped and they came out quickly and did great job!
We did not have to wait for weeks for an appointment!
Great team of people😀
- **5/5 · Google Reviews · Jeremy Church · 2024-08-07**: Quality service and friendly personnel. Highly recommend.
- **5/5 · Google Reviews · Ali Pierce · 2024-01-19**: Septic Pro did a a fantastic, timely job doing a septic inspection for us. They were communicative throughout the whole process and were incredibly knowledgeable. Thank you very much!
- **5/5 · Google Reviews · Brian Hoglund · 2024-01-11**: SepticPro came to inspect an old septic on a house I was buying. From start to finish Adam and Trey were fantastic! This was my first time dealing with a septic system and Adam not only inspected the septic, he made it a great learning experience the whole time. He gave me great information and calm…
- **5/5 · Google Reviews · Wendy Creager · 2023-09-28**: Excellent service!

---

Data freshness: last scanned 2026-10-18T06:30:06.853Z.
Cite as: SepticPro — Tavlee (https://tavlee.com/contractor/septicpro-keene)
Source: https://tavlee.com/contractor/septicpro-keene

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