# Service Right, LLC

**Trade:** HVAC / Heating & Cooling · **Address:** 255 Normandy St, Dorchester, MA 02121, USA · **Phone:** (617) 784-3020 · **Website:** https://servicerightllc.com/ · **Languages:** English

**Rating: 4.3/5** (medium confidence) — from 118 reviews across 5 sources.
99% of sentiment-scored reviews read net-positive. Last 6 months: 19 reviews, 0 negative.

## The honest read

Service Right, LLC is a Dorchester HVAC and plumbing outfit built around one technician, Jolly, whose name is on nearly every review. Google shows 4.9 stars from 124 ratings, and the written record on file spans 2024 into 2026 across 118 reviews, with 19 in just the last six months and none negative in that window.

The through-line across dozens of reviews is speed and honesty on emergency calls. Reviewers describe Jolly showing up within an hour on a Sunday morning, arriving within 15 minutes on New Year's Eve when someone's father lost heat, and answering the phone himself on Christmas Eve to get heat restored that day, then returning Christmas morning to finish the job. He also takes on systems other companies turn away — one review describes him being the only technician willing to service an unfamiliar combi furnace and water heater brand after several other companies wouldn't touch it. Multiple reviews describe him declining an unnecessary big-ticket fix: two 2025 reviews describe him repairing the actual failed part after other companies recommended a full system replacement, including one where he proposed a repair instead of a roughly $16,000-plus boiler replacement, saving the homeowner thousands. He handles plumbing-adjacent emergency work too — reviewers describe him replacing a burst water heater and fixing a burst pipe that started out as a faulty baseboard.

Against that pattern sits one sharply different account: a 2025 review describes the opposite experience, saying the work left a system's wiring in worse shape and cost an unusually high amount. It's an outlier in an otherwise consistent record, but worth being aware of.

For HVAC and heating emergencies especially, the reviews back a responsive, transparent one-person operation — get pricing confirmed up front as he generally does, and expect a straight diagnosis rather than an upsell.

**Strengths:**
- Fast emergencies — showed up within 15 minutes on New Year's Eve
- Honest diagnostics — fixes the actual part instead of a full replacement
- Hard-to-service systems — takes on jobs other companies turn away

**Concerns:**
- One outlier review — describes worse wiring and a high charge

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Google shows 4.9 stars from 124 ratings _(confidence: high)_
  - [Google](https://maps.google.com/?cid=13010700461573582789&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “Google: 4.9★ from 124 ratings”
- Reviews describe rapid emergency response, including arriving within 15 minutes on New Year's Eve and answering the phone himself on Christmas Eve to restore heat the same day _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xKRGVqZEhNV3RXVDNod1JISlZaMVZvZW05MWJVRRAB!2m1!1s0x0:0xb48f4b22db1aafc5!3m1!1s2@1:CAIQACodChtycF9oOlJDejdHMWtWT3hwRHJVZ1Voem91bUE%7C%7C?hl=en) — “5★ Jolly was incredibly responsive on New Year’s Eve when my dad lost heat. They arrived within 15 minutes of our call and quickly diagnosed…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURmOE5XQmpnRRAB!2m1!1s0x0:0xb48f4b22db1aafc5!3m1!1s2@1:CIHM0ogKEICAgIDf8NWBjgE%7C%7C?hl=en) — “5★ When I had an HVAC need on Christmas Eve, Jolly answered the phone himself and showed up that day and got our heat working immediately. H…”
- A 2026 review describes servicing a combi furnace and water heater brand other companies wouldn't touch _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tOSFdHRm1ja1Z2YWxCTVpreFNTV1pqTmxoT01FRRAB!2m1!1s0x0:0xb48f4b22db1aafc5!3m1!1s2@1:CAIQACodChtycF9oOkNHWGFmckVvalBMZkxSSWZjNlhOMEE%7C%7C?hl=en) — “5★ Our condo unit has a Combi furnace and water heater unit from a lesser known brand. Last week we lost hot water and several companies eit…”
- Two 2025 reviews describe repairing the actual failed part after other companies recommended a full system replacement, including one proposing a repair instead of a roughly $16,000-plus boiler replacement _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tabmRXc3hObUpNVEZWSk0yTmFVMGhRYzNWelUyYxAB!2m1!1s0x0:0xb48f4b22db1aafc5!3m1!1s2@1:CAIQACodChtycF9oOkZndWsxNmJMTFVJM2NaU0hQc3VzU2c%7C%7C?hl=en) — “5★ We appreciate Jolly's attention to detail and honesty to tune our heating system. Two other HVAC places said our system needed full repla…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pSb1h6azNWeTF1Ulc5RmVscDVlbWd5ZERWZlIwRRAB!2m1!1s0x0:0xb48f4b22db1aafc5!3m1!1s2@1:CAIQACodChtycF9oOjRoXzk3Vy1uRW9Felp5emgydDVfR0E%7C%7C?hl=en) — “5★ We reached out to Jolly for a quote on a replacement Gas Boiler after a different company said that our furnace was dying and needed to b…”
- Reviews describe plumbing-adjacent emergency work, including a burst water heater replacement and a burst pipe repair that started as a faulty baseboard _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21JeGIybElZbWxwU25kcVIyTkxaVFUwTFVwNlVrRRAB!2m1!1s0x0:0xb48f4b22db1aafc5!3m1!1s2@1:CAIQACodChtycF9oOmIxb2lIYmlpSndqR2NLZTU0LUp6UkE%7C%7C?hl=en) — “5★ These guys responded quickly to my request to replace by water heater that had burst.  Their work is as complete, expedient and effective…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2sxV05tczBUV3RrVkZFM1VVUTFNazVHWWpOSVRYYxAB!2m1!1s0x0:0xb48f4b22db1aafc5!3m1!1s2@1:CAIQACodChtycF9oOk1WNms0TWtkVFE3UUQ1Mk5GYjNITXc%7C%7C?hl=en) — “5★ I contacted Service Right for a faulty baseboard which turned into a burst pipe. They came back the next day and fixed it very efficientl…”
- A 2025 review describes the opposite experience, saying the work left a system's wiring in worse condition and charged an unusually high amount _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VNcVFwdHZOalpqVE53EAE!2m1!1s0x0:0xb48f4b22db1aafc5!3m1!1s2@1:CIHM0ogKEMqQptvNjZjTNw%7C%7C?hl=en) — “1★ I do not recommend this contractor. They do not know what they’re doing. In my experience they left the system in a worse condition with …”
- Specializes in HVAC / Heating & Cooling _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21aNWJEbDFkbXBRZURNdGN6Z3dSVFJWYkRZNWRWRRAB!2m1!1s0x0:0xb48f4b22db1aafc5!3m1!1s2@1:CAIQACodChtycF9oOmZ5bDl1dmpQeDMtczgwRTRVbDY5dVE%7C%7C?hl=en) — “5★ Service Right did a great job. Same day service on an HVAC unit in a heat wave. Very communicative.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pSMmIwMVJPVGwyTnpoc1lWTTBWVE50WkhSMmNFRRAB!2m1!1s0x0:0xb48f4b22db1aafc5!3m1!1s2@1:CAIQACodChtycF9oOjR2b01ROTl2NzhsYVM0VTNtZHR2cEE%7C%7C?hl=en) — “5★ Jolly with Service Right was incredibly professional, well informed, and hardworking. Figured out the problem efficiently, and now a quir…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tOSFdHRm1ja1Z2YWxCTVpreFNTV1pqTmxoT01FRRAB!2m1!1s0x0:0xb48f4b22db1aafc5!3m1!1s2@1:CAIQACodChtycF9oOkNHWGFmckVvalBMZkxSSWZjNlhOMEE%7C%7C?hl=en) — “5★ Our condo unit has a Combi furnace and water heater unit from a lesser known brand. Last week we lost hot water and several companies eit…”
- Also offers Plumbing _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21JeGIybElZbWxwU25kcVIyTkxaVFUwTFVwNlVrRRAB!2m1!1s0x0:0xb48f4b22db1aafc5!3m1!1s2@1:CAIQACodChtycF9oOmIxb2lIYmlpSndqR2NLZTU0LUp6UkE%7C%7C?hl=en) — “5★ These guys responded quickly to my request to replace by water heater that had burst.  Their work is as complete, expedient and effective…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2sxV05tczBUV3RrVkZFM1VVUTFNazVHWWpOSVRYYxAB!2m1!1s0x0:0xb48f4b22db1aafc5!3m1!1s2@1:CAIQACodChtycF9oOk1WNms0TWtkVFE3UUQ1Mk5GYjNITXc%7C%7C?hl=en) — “5★ I contacted Service Right for a faulty baseboard which turned into a burst pipe. They came back the next day and fixed it very efficientl…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Service%20Right%2C%20LLC&query_place_id=ChIJAQD0n8R744kRxa8a2yJLj7Q): 4.9★ from 124 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Service%20Right%2C%20LLC&query_place_id=ChIJAQD0n8R744kRxa8a2yJLj7Q): Listed on this source
- [Yelp](https://www.yelp.com/biz/service-right-boston-6): Listed on this source
- [Official Website](https://servicerightllc.com): 25 yrs in business · Self-reported profile and service details
- [Exa](https://serviceagent.ai/directory/massachusetts/dorchester/hvac/service-right-llc/): 4 web mentions across the open web (each linked to its source)

## Recent reviews

- **5/5 · Google Reviews · Charlie O'Brien · 2026-06-30**: Service Right did a great job. Same day service on an HVAC unit in a heat wave. Very communicative.
- **5/5 · Google Reviews · Paul Ramsey · 2026-06-22**: Jolly was great! Fixed my condensate pump. Came on time and price was the exact same as quoted beforehand.
- **5/5 · Google Reviews · Peter Cousins · 2026-06-21**: Service rep had a full schedule, but was able to fit me in even though my call was same day. I truly appreciate his capacity to fulfill my request and the quick turnaround. I consider this exceptional service and commitment to his customers. Thank you
- **5/5 · Google Reviews · Brendan McVay · 2026-06-14**: Service Right was exceptionally responsive and professional. When our AC stopped working on a 90 degree day heading into the weekend I thought it could be days until we got someone out to take a look. Service Right was there in under an hour and fixed the issue. Would highly recommend.
- **5/5 · Google Reviews · LaShaunda Gayden · 2026-06-14**: Service Right, LLC responded right away and showed up the next day to repair my a/c.  After being swindled by a previous Thumbtack repairman, Service Right confirmed my suspicions.  They were honest and clear and warned me about verifying credentials of servicemen because it’s a risk I cannot afford…
- **5/5 · Google Reviews · LaShaunda Gayden · 2026-06-14**: This was my first time having an issue with my a/c and I thought it was a mere Thumbtack fix.  After several conversations and spending nearly $1k and before spending anymore that the Thumbtack vendor insisted I needed to pay, I Googled for a different analysis and quote for my problem and found Ser…
- **5/5 · Google Reviews · Alexander Pushkin · 2026-05-28**: Jolly and one of his employees showed up on time and fixed my AC which was low on R22 (I had hoped this was the issue going in and it was). While perhaps not the cheapest you’ll find, he was a very good communicator and upfront with what the costs would be ahead of time.  If you’re okay with his quo…
- **5/5 · Google Reviews · Lisa · 2026-05-23**: Exceptional service from Jolly. After calling other companies  he was only one to come right out to help. Very professional and thorough in his assessment of my issue. Able to repair quickly and at price quoted. Will continue to use for our annual maintenance. I highly recommend!
- **5/5 · Google Reviews · Donna Battista · 2026-05-22**: Incredibly prompt reply to my query. Very transparent about pricing before making the appointment. Problem solved expeditiously, and provided much needed education on how the system works and how to maintain it properly.
- **5/5 · Google Reviews · jerry cox · 2026-05-21**: The service was quick +/- 1 hours to troubleshoot my AC and replace the capacitor, contractor on my condenser and the fuse on the AHU board.

I called with short notice and they were there within 24 hours during our first heat wave.

Very prompt and professional. I would recommend them to anyone.

J…

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Data freshness: last scanned 2026-07-02T04:17:09.942Z.
Cite as: Service Right, LLC — Tavlee (https://tavlee.com/contractor/service-right-llc-dorchester)
Source: https://tavlee.com/contractor/service-right-llc-dorchester