# Service Right, LLC **Trade:** HVAC / Heating & Cooling · **Website:** https://servicerightllc.com/ · **Languages:** English **Rating: 3.3/5** (medium confidence) — from 19 reviews across 6 sources. A 0–5 star rating built from what customers and the public say (every review and mention weighted by where it was posted, how old, how detailed and how credible it is, shrunk toward a 3.5★ baseline when evidence is thin) plus what the record shows (Reddit recommendations or warnings, a registry-verified licence, how recently they were reviewed, customer work photos, BBB grade, negative news, a revoked licence). Positive record counts only as far as the reviews have earned it; penalties count in full. Confidence describes how much weighted evidence stands behind the number, never the number itself: low when fewer than about five normal reviews' worth of weight (or mentions only) support it, medium up to about twenty, high beyond that across at least two sources. An operator flag for a suspicious review pattern caps a rating at 3.5★ and marks it low. 95% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative. ## The honest read Ask around Dorchester for a stuck boiler or a furnace that won't start, and one name keeps coming up in Service Right's reviews: Jolly. The company, based in Dorchester and serving Boston, says it brings over 25 years of HVAC experience to residential and light-commercial furnace, boiler, heat pump and water-heater work, with 24/7 emergency service and upfront by-the-job pricing. Across 19 reviews collected from 2023 to 2025 on Angi, HomeAdvisor and the BBB, the technician customers actually deal with — Lycastain Ashman, known to them as Jolly — gets named again and again. In a 2024 review, a homeowner described him diagnosing a ruptured boiler tank within 30 minutes of the call, then returning the next morning with the part to finish the repair himself. Others writing in 2023 described him walking through the readings and the fix before starting, and working around a tight budget on a water-heater repair. BuildZoom's permit records back that up: two Massachusetts jobs pulled in September 2025, a $24,979 commercial mini-split install and a $74,299 residential job installing two water heaters, two AC systems and two furnaces, both recorded complete and code-compliant. Not every account is glowing. In an early-2023 Angi review, a customer said the company disassembled a Navien combination boiler and couldn't put it back together, leaving the home messy; Service Right posted a long reply disputing that account. Worth asking about directly, too, is the company's history — HomeAdvisor's own page states both '20 years of experience' and '27 years of experience' for the same listing, the website says 25, and BBB's incorporation record shows the LLC was formed in 2019 with a 2014 start date. HomeAdvisor and Angi also both list the business as BBB-accredited, though BBB's own profile says it isn't. For a boiler, furnace or water-heater emergency in the Boston area, especially on an older steam or hot-water system, Service Right's reviews point to one specific person doing the work — it's worth asking upfront whether Jolly is the one showing up, and getting the company's side of the Navien complaint before handing over a similarly complex repair. **Strengths:** - Boiler emergencies — diagnosed a ruptured tank within 30 minutes of a call - Compliant installs — two 2025 permits recorded complete and code-compliant work - Clear communication — walks customers through diagnostics before starting the job - Repeat customers — several reviewers called Jolly back for more than one job **Concerns:** - Disputed repair — a 2023 review says a Navien boiler was left disassembled - Inconsistent history — directories list conflicting years of experience for the company **Where sources disagree:** - HomeAdvisor and Angi both claim the company is BBB-accredited; BBB's own profile says it is not. - HomeAdvisor's own listing gives both a '20 years of experience' description and a '27 years of experience' highlight, and neither matches the website's 25-year claim or BBB's 2014 company start date. ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Diagnosed and stabilized a ruptured boiler tank within 30 minutes of a call, returning next-day with the part _(confidence: high)_ - [Angi](https://www.angi.com/companylist/us/ma/boston/service-right-llc-reviews-1.htm) — “5★ Jolly immediately answered my call and came out within 30 minutes to look at my leaking boiler. He diagnosed that the tank had ruptured a…” - Two 2025 Massachusetts permits for mini-split and multi-system HVAC installs, both recorded complete and code-compliant _(confidence: high)_ - [BuildZoom](https://www.buildzoom.com/contractor/service-right-llc-ma) — “BuildZoom profile for Service Right, LLC at 255 Normandy St, Boston MA 02121, phone (617) 784-3020 — matching the company's own site and BBB…” - Reviewers describe being walked through diagnostics and readings before work started _(confidence: medium)_ - [Angi](https://www.angi.com/companylist/us/ma/boston/service-right-llc-reviews-1.htm) — “5★ It was a bit on the pricier side but it definitely felt like I was getting what I paid for. The company was quick and very informative. I…” - Several reviewers say they called the same technician back for repeat jobs _(confidence: medium)_ - [Angi](https://www.angi.com/companylist/us/ma/boston/service-right-llc-reviews-1.htm) — “5★ Jolly was very intentive, fast, reasonable pricing and did not want to leave until the job was complete..we used him on a previous job an…” - [HomeAdvisor](https://www.homeadvisor.com/rated.ServiceRight.67085281.html) — “5★ Lycastain Ashman {Jolly} of Service Right has provided maintenace for our furnace for the past 5 years. Each time he has done this in an …” - A 2023 Angi review says a Navien combi boiler was left disassembled and not reassembled; the company disputes the account _(confidence: medium)_ - [Angi](https://www.angi.com/companylist/us/ma/boston/service-right-llc-reviews-1.htm) — “0.5★ I would never hire this company again and will not recommend anyone to work with this company. WORST no knowledge of the equipment, not…” - [Angi](https://www.angi.com/companylist/us/ma/boston/service-right-llc-reviews-1.htm) — “Angi profile for Service Right, LLC of Boston, MA — 4.8 from 144 reviews (90% five-star, 1% one-star), listing '27 years of experience' and …” - Directory listings give conflicting years-of-experience figures (20, 25, and 27 years) for the same company _(confidence: medium)_ - [Official Website](https://servicerightllc.com) — “Company history (self-reported): The site states 'Service Right, LLC brings over 25 years of experience to your HVAC project' and 'Over 25 y…” - [Angi](https://www.angi.com/companylist/us/ma/boston/service-right-llc-reviews-1.htm) — “Angi profile for Service Right, LLC of Boston, MA — 4.8 from 144 reviews (90% five-star, 1% one-star), listing '27 years of experience' and …” - [HomeAdvisor](https://www.homeadvisor.com/rated.ServiceRight.67085281.html) — “HomeAdvisor profile for Service Right, LLC of Boston, MA (pro id 67085281) — the byte-for-byte mirror of the same Angi listing: identical 4.…” - BBB gives the company an A+ letter grade but lists it as not accredited _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/boston/profile/heating-and-air-conditioning/service-right-llc-0021-191597) — “Better Business Bureau grade: A+” - [Better Business Bureau](https://www.bbb.org/us/ma/boston/profile/heating-and-air-conditioning/service-right-llc-0021-191597) — “BBB profile for Service Right, LLC at 255 Normandy St, Boston MA 02121-3315, phone (617) 784-3020 — an A+ letter grade but NOT BBB accredite…” - BBB lists the company as 12 years in business, incorporated as an LLC in 2019, with 6 employees and owner Lycastain Ashman _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/boston/profile/heating-and-air-conditioning/service-right-llc-0021-191597) — “BBB profile for Service Right, LLC at 255 Normandy St, Boston MA 02121-3315, phone (617) 784-3020 — an A+ letter grade but NOT BBB accredite…” - Boiler repair _(confidence: high)_ - [Angi](https://www.angi.com/companylist/us/ma/boston/service-right-llc-reviews-1.htm) — “5★ Jolly immediately answered my call and came out within 30 minutes to look at my leaking boiler. He diagnosed that the tank had ruptured a…” - [Angi](https://www.angi.com/companylist/us/ma/boston/service-right-llc-reviews-1.htm) — “5★ Jolly came out on Saturday afternoon and fixed the hot water issue. he is very professional and friendly. We felt he was a very responsib…” - Furnace repair _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/boston/profile/heating-and-air-conditioning/service-right-llc-0021-191597) — “Services offered (Better Business Bureau): AC repair, AC replacement, Furnace repair, Furnace replacement, Combination boiler services” - [HomeAdvisor](https://www.homeadvisor.com/rated.ServiceRight.67085281.html) — “Services offered (HomeAdvisor): Gas & Oil Boiler Repair, Gas & Oil Boiler Replacements, Gas & Oil Furnace Repair, Gas & Oil Furnace Replacem…” - Water heater installation _(confidence: high)_ - [BuildZoom](https://www.buildzoom.com/contractor/service-right-llc-ma) — “BuildZoom profile for Service Right, LLC at 255 Normandy St, Boston MA 02121, phone (617) 784-3020 — matching the company's own site and BBB…” - [Angi](https://www.angi.com/companylist/us/ma/boston/service-right-llc-reviews-1.htm) — “5★ Jolly was easy to work with, accommodated my budget and completed the work quickly and efficiently when fixing my hot water heater. I wou…” - Mini-split installation _(confidence: high)_ - [BuildZoom](https://www.buildzoom.com/contractor/service-right-llc-ma) — “BuildZoom profile for Service Right, LLC at 255 Normandy St, Boston MA 02121, phone (617) 784-3020 — matching the company's own site and BBB…” - AC repair _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/boston/profile/heating-and-air-conditioning/service-right-llc-0021-191597) — “Services offered (Better Business Bureau): AC repair, AC replacement, Furnace repair, Furnace replacement, Combination boiler services” - Specializes in HVAC / Heating & Cooling _(confidence: high)_ - [Official Website](https://servicerightllc.com) — “A Dorchester-based Boston HVAC contractor handling residential and light commercial air conditioning, furnace, boiler, heat pump and water h…” - [Better Business Bureau](https://www.bbb.org/us/ma/boston/profile/heating-and-air-conditioning/service-right-llc-0021-191597) — “Services offered (Better Business Bureau): AC repair, AC replacement, Furnace repair, Furnace replacement, Combination boiler services” - [Angi](https://www.angi.com/companylist/us/ma/boston/service-right-llc-reviews-1.htm) — “Services offered (Angi): Gas & Oil Boiler Repair, Gas & Oil Boiler Replacements, Gas & Oil Furnace Repair, Gas & Oil Furnace Replacements, O…” - [HomeAdvisor](https://www.homeadvisor.com/rated.ServiceRight.67085281.html) — “Services offered (HomeAdvisor): Gas & Oil Boiler Repair, Gas & Oil Boiler Replacements, Gas & Oil Furnace Repair, Gas & Oil Furnace Replacem…” ## License No license record has been checked yet for this contractor. ## Sources - [Better Business Bureau](https://www.bbb.org/us/ma/boston/profile/heating-and-air-conditioning/service-right-llc-0021-191597): Listed on this source - [Official Website](https://servicerightllc.com): 25 yrs in business · Self-reported profile and service details - [Angi](https://www.angi.com/companylist/us/ma/boston/service-right-llc-reviews-1.htm): 4.8★ from 144 ratings - [Exa](https://servicerightllc.com/): 0 web mentions across the open web (each linked to its source) - [HomeAdvisor](https://www.homeadvisor.com/rated.ServiceRight.67085281.html): 4.8★ from 144 ratings - [BuildZoom](https://www.buildzoom.com/contractor/service-right-llc-ma): Listed on this source ## Recent reviews - **4/5 · HomeAdvisor · Shari F. · 2025-01-01**: Service right was quick to respond, helpful in diagnosing and fixing the issue in one visit, and offered price concessions as needed (removed weekend surcharge). I am unable to speak to price for value because i wasn’t able to get a clear direct comparison from other service agents. Would recommend! - **5/5 · HomeAdvisor · DAVID G. · 2024-09-01**: Lycastain Ashman {Jolly} of Service Right has provided maintenace for our furnace for the past 5 years. Each time he has done this in an exceptional manner, with the highest level of professional expertise and knowledge. He always responds in a timely manner and his work is of the highest quality. H… - **5/5 · HomeAdvisor · Lynda R. · 2024-02-01**: Jolly immediately answered my call and came out within 30 minutes to look at my leaking boiler. He diagnosed that the tank had ruptured and had created unequal pressure which was cause a leak. He didn't have the part, but called first thing the next morning with the part and a quote for the work. He… - **5/5 · HomeAdvisor · Fei L. · 2024-01-01**: Jolly was a very experience man, he was very patient. He is knowledgeable about plumbing, radiators, how the radiators and steam boilers work together. He has lot of tricks in his sleeves :-). Willing to take matter in his hands and solve it. Because of his work in my unit, my neighbors already want… - **5/5 · HomeAdvisor · Daniel R. · 2023-05-01**: It was a bit on the pricier side but it definitely felt like I was getting what I paid for. The company was quick and very informative. I was told what was wrong, showed readings, explained in detail the work that needed to take place. It was great to feel so in the loop. I'd hire them again in hear… - **0.5/5 · Angi · Rabindra R. · 2023-04-01**: I would never hire this company again and will not recommend anyone to work with this company. WORST no knowledge of the equipment, not a trained professional and could not fix the NAVIEN combi. Disassembled the unit and could not put back again. Left my home in disaster and messy greasy. - **5/5 · Angi · Michael W. · 2023-04-01**: Jolle is going to be my goto plumber. - **5/5 · Angi · Julia D. · 2023-04-01**: Jolly was easy to work with, accommodated my budget and completed the work quickly and efficiently when fixing my hot water heater. I would recommend him to anyone! - **5/5 · Angi · Allison F. · 2023-01-01**: Fast, efficient, personable-responded to my urgent issue with ASAP service. - **5/5 · Angi · MaryLee B. · 2023-01-01**: Arrive on time, knew what he was doing. Very satisfied --- Data freshness: last scanned 2026-08-09T21:07:00.804Z. Cite as: Service Right, LLC — Tavlee (https://tavlee.com/contractor/service-right-llc) Source: https://tavlee.com/contractor/service-right-llc