# SERVPRO of Beverly/Cape Ann

**Trade:** Remediation Services · **Address:** 140 Elliott St, Beverly, MA 01915, USA · **Phone:** (978) 970-7854 · **Website:** https://www.servpro.com/locations/ma/servpro-of-beverly-gloucester?utm_medium=organic&utm_source=gbp · **Languages:** English

**Rating: 4.0/5** (medium confidence) — from 96 reviews across 4 sources.
97% of sentiment-scored reviews read net-positive. Last 6 months: 6 reviews, 0 negative.

## The honest read

SERVPRO of Beverly/Cape Ann is the call for a water, fire, or storm emergency on the North Shore — basements flooded overnight, a chimney fire's soot floor to ceiling, a tree through the roof — and the reviews describe a team built for exactly that kind of urgency.

The through-line across dozens of accounts is speed: a team on-site within an hour or two of a call shows up again and again, whether it's a gas water heater leaking on Mother's Day, a septic backup on Easter Sunday, or an office flooded during a January rainstorm. One 2024 review described a tree crashing through a roof during a storm, with a project manager on-site within hours, remediation starting the next day, and the crew working directly with the customer's insurance appraiser through demo and reconstruction. Another 2024 review credited a team returning multiple times to check moisture levels in floors and ceilings until everything was fully dried.

Honesty about the actual scope of work comes up too — a 2024 review described a technician checking ductwork and a furnace for a bad odor, finding no dead animals, and pointing the homeowner to an HVAC company rather than selling unnecessary duct cleaning. In a 2026 review, a pastor described the crew guiding a church through cleanup and demolition after an act of arson and vandalism, praising a team member by name for the attention and knowledge shown in a difficult moment.

Not every account is glowing. A 2025 review describes being quoted almost triple what three other companies quoted for a basement leak, calling it a scam; a 2022 review describes a $10,000 estimate for asbestos-related work after other companies came in near $2,300 for the same job, plus a disputed bill after passing on the work. A separate 2024 review describes the company suing the customer over a slip-and-fall its own crew member sustained on the property during a job, though no negligence was found.

Recent activity has been steady and clean — seven reviews in the last six months, none negative — but given the pricing complaints on record, get a written, itemized estimate and, for anything beyond a straightforward water extraction, a second quote before signing.

**Strengths:**
- Fast emergency response — often on-site within one to three hours
- Honest scope calls — declined to oversell HVAC duct work not needed
- Handles high-stress jobs well — guided a church through arson cleanup

**Concerns:**
- Pricing complaints — one review cites triple the cost of competitors
- Asbestos billing dispute — quoted well above competing bids, then billed anyway
- Sued a customer — after a crew member's on-property slip, no negligence found

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Repeatedly praised for fast emergency response — on-site within one to three hours for water, fire, or storm damage _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNUaDYzR2NREAE!2m1!1s0x0:0x12882921d8e9a165!3m1!1s2@1:CIHM0ogKEICAgICTh63GcQ%7C%7C?hl=en) — “5★ I had a septic backup and water damage on Easter Sunday. Danny and his crew were out right away after I called. I was very comforted by t…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUREcXMyYXNBRRAB!2m1!1s0x0:0x12882921d8e9a165!3m1!1s2@1:CIHM0ogKEICAgIDDqs2asAE%7C%7C?hl=en) — “5★ We had a few inches of water in our basement to our shock, which needed to be removed ASAP and the team at ServPro couldn't have been bet…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM5MUtqakZnEAE!2m1!1s0x0:0x12882921d8e9a165!3m1!1s2@1:CIHM0ogKEICAgIC91KjjFg%7C%7C?hl=en) — “5★ My event started with a tree crashing through the roof during a heavy rainstorm.  I called Servpro of Beverly/Cape Ann and they had a Pro…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN4MXVuaHl3RRAB!2m1!1s0x0:0x12882921d8e9a165!3m1!1s2@1:CIHM0ogKEICAgICx1unhywE%7C%7C?hl=en) — “5★ We have just concluded an emergency service, gas water heater leaking, that began on Sunday afternoon, Mother's Day, following a recommen…”
- A 2024 review described a technician declining to sell unnecessary duct cleaning and referring the homeowner to an HVAC company instead _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURYbzdmd0pBEAE!2m1!1s0x0:0x12882921d8e9a165!3m1!1s2@1:CIHM0ogKEICAgIDXo7fwJA%7C%7C?hl=en) — “5★ I called and spoke with Tony about a bad smell coming from my HVAC. Ducts. Tony came over within an hour or two, was extremely profession…”
- A 2026 review described the crew guiding a church through cleanup and demolition after an act of arson and vandalism _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21GUldGVk5aVE5NWVZOTFkwVjNkbmhoVUZaS05rRRAB!2m1!1s0x0:0x12882921d8e9a165!3m1!1s2@1:CAIQACodChtycF9oOmFRWFVNZTNMYVNLY0V3dnhhUFZKNkE%7C%7C?hl=en) — “5★ I am so grateful for the good work from everyone at SERVPRO of Beverly/Gloucester! As the pastor of a church that experienced an act of a…”
- Multiple detailed reviews describe the crew working directly with insurance appraisers and returning repeatedly to verify moisture levels until fully dry _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM5MUtqakZnEAE!2m1!1s0x0:0x12882921d8e9a165!3m1!1s2@1:CIHM0ogKEICAgIC91KjjFg%7C%7C?hl=en) — “5★ My event started with a tree crashing through the roof during a heavy rainstorm.  I called Servpro of Beverly/Cape Ann and they had a Pro…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURkejdUUGxnRRAB!2m1!1s0x0:0x12882921d8e9a165!3m1!1s2@1:CIHM0ogKEICAgIDdz7TPlgE%7C%7C?hl=en) — “5★ During a severe rainstorm in January, our office took in water. When I called SERVPRO of Beverly/Cape Ann, they responded promptly. The t…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURSa3Z1dm9RRRAB!2m1!1s0x0:0x12882921d8e9a165!3m1!1s2@1:CIHM0ogKEICAgIDRkvuvoQE%7C%7C?hl=en) — “5★ We recently used Servpro to remove water from ceilings and floors (dehumidifiers and fans) after having an issue affecting 3 levels of ou…”
- A 2025 review describes being quoted almost triple what three other companies quoted for a basement leak, calling the business a scam _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21GNE9HMDBNWE15WVUxYVNGTTROSHBXZUVOZk5HYxAB!2m1!1s0x0:0x12882921d8e9a165!3m1!1s2@1:CAIQACodChtycF9oOmF4OG00MXMyYU1aSFM4NHpWeENfNGc%7C%7C?hl=en) — “1★ If this could go any lower that’s how I would rate it. This business is a scam. I had them come because we had a leak in our basement and…”
- A 2022 review describes a $10,000 estimate for asbestos-related work versus about $2,300 from three other companies for the same job, plus a disputed bill after passing on the work _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR1OFl1Tk9nEAE!2m1!1s0x0:0x12882921d8e9a165!3m1!1s2@1:CIHM0ogKEICAgIDu8YuNOg%7C%7C?hl=en) — “1★ We had them come in and estimate a job for us. They started with the "asbestos" line and we had testing done to confirm. We never receive…”
- A 2024 review describes the company suing the customer over a slip-and-fall its own crew member sustained on the property during a job, though no negligence was found _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNqM2JMaUZREAE!2m1!1s0x0:0x12882921d8e9a165!3m1!1s2@1:CIHM0ogKEICAgICj3bLiFQ%7C%7C?hl=en) — “1★ We called this company after rains caused a flood in our basement. They clean it out then tried to sue us for negligence because someone …”
- Specializes in Remediation Services _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNUaDYzR2NREAE!2m1!1s0x0:0x12882921d8e9a165!3m1!1s2@1:CIHM0ogKEICAgICTh63GcQ%7C%7C?hl=en) — “5★ I had a septic backup and water damage on Easter Sunday. Danny and his crew were out right away after I called. I was very comforted by t…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUREcXMyYXNBRRAB!2m1!1s0x0:0x12882921d8e9a165!3m1!1s2@1:CIHM0ogKEICAgIDDqs2asAE%7C%7C?hl=en) — “5★ We had a few inches of water in our basement to our shock, which needed to be removed ASAP and the team at ServPro couldn't have been bet…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM5MUtqakZnEAE!2m1!1s0x0:0x12882921d8e9a165!3m1!1s2@1:CIHM0ogKEICAgIC91KjjFg%7C%7C?hl=en) — “5★ My event started with a tree crashing through the roof during a heavy rainstorm.  I called Servpro of Beverly/Cape Ann and they had a Pro…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN4MXVuaHl3RRAB!2m1!1s0x0:0x12882921d8e9a165!3m1!1s2@1:CIHM0ogKEICAgICx1unhywE%7C%7C?hl=en) — “5★ We have just concluded an emergency service, gas water heater leaking, that began on Sunday afternoon, Mother's Day, following a recommen…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURSa3Z1dm9RRRAB!2m1!1s0x0:0x12882921d8e9a165!3m1!1s2@1:CIHM0ogKEICAgIDRkvuvoQE%7C%7C?hl=en) — “5★ We recently used Servpro to remove water from ceilings and floors (dehumidifiers and fans) after having an issue affecting 3 levels of ou…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=SERVPRO%20of%20Beverly%2FCape%20Ann&query_place_id=ChIJj1JgGqIW44kRZaHp2CEpiBI): 4.8★ from 131 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=SERVPRO%20of%20Beverly%2FCape%20Ann&query_place_id=ChIJj1JgGqIW44kRZaHp2CEpiBI): Listed on this source
- [Local Chambers of Commerce](https://business.capeannchamber.com/list/member/servpro-of-beverly-gloucester-43914): Listed on this source
- [Exa](https://www.verifiedremediation.com/provider/servpro-of-beverlygloucester): 4 web mentions across the open web (each linked to its source)

## Recent reviews

- **5/5 · Google Reviews · Donna Iacoviello · 2026-06-17**: Quick and easy!
- **5/5 · Google Reviews · Bill Curr · 2026-05-22**: Major clean up from water damage. Fantastic customer Service. Followed up in exceptional cleanup.
- **5/5 · Google Reviews · Commonwealth · 2026-05-20**: Excellent communication throughout our water remediation project. Efficient, timely, and outstanding.
- **5/5 · Google Reviews · Paul Girard · 2026-04-28**: It was a pleasure to work with the entire SERVPRO team.
- **5/5 · Google Reviews · daniel chansky · 2026-04-08**: SERVPRO Has been of great help to me on more than one occasion. When I called for help, unlike their competitors I got someone live on the phone right away. SERVPRO had people and equipment at our property quickly, they were very capable and professional, and stayed on the job until complete !
- **5/5 · Google Reviews · Scott Barger · 2026-04-02**: Comprehensive, cordial and timely. Could not have been better.
- **5/5 · Google Reviews · Valerie Crisman · 2026-02-20**: I am so grateful for the good work from everyone at SERVPRO of Beverly/Gloucester! As the pastor of a church that experienced an act of arson and vandalism, I was so thankful to have SERVPRO help guide us through the clean up and demolition process.  Tony LaGrassa went above and beyond in meeting wi…
- **5/5 · Google Reviews · andy shepley · 2025-12-20**: The guys at Servpro were professional and effective. Great company to work with. Highly recommended.
- **5/5 · Google Reviews · Susan Santin · 2025-11-24**: Outstanding experience with the team at Serve Pro. Emergency water removal and associated services were provided. Professional team, highly recommend
- **5/5 · Google Reviews · Luther Hosford · 2025-10-23**: The Servpro team was at our home promptly and handled the water damage quicky and undercontrol within hours. They showed professionalism amd team work in the remediation work during the next three days. All calls were responed to in a timely fashion.

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Data freshness: last scanned 2026-07-05T14:43:56.680Z.
Cite as: SERVPRO of Beverly/Cape Ann — Tavlee (https://tavlee.com/contractor/servpro-of-beverly-gloucester-beverly)
Source: https://tavlee.com/contractor/servpro-of-beverly-gloucester-beverly