---
title: "SERVPRO of Greenwich"
description: "A 2023 customer said a refrigerator water line leaked into their finished basement, the drywall fell and the room flooded, and Dodi's team came in and quic"
doc_version: "2026-10-14"
last_updated: "2026-10-14"
---

# SERVPRO of Greenwich

**Trade:** Remediation Services · **Address:** 173 Main St, Norwalk, CT 06851 · **Phone:** (203) 491-5470 · **Website:** https://www.servpro.com/locations/ct/servpro-of-greenwich?utm_medium=organic&utm_source=gbp · **Languages:** English

**Rating: 3.4/5** (medium confidence) — from 26 reviews across 6 sources.
96% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

A 2023 customer said a refrigerator water line leaked into their finished basement, the drywall fell and the room flooded, and Dodi's team came in and quickly mitigated the problem. SERVPRO of Greenwich is the local SERVPRO office, and on its website it says it handles water and fire damage, storm and mold remediation, and construction, with 24/7 emergency service. It lists a service area of Greenwich, Glenville, Riverside, Byram, Cos Cob and Belle Haven, and holds 4.9 stars from 58 Google ratings.

In a 2024 review, a customer said SERVPRO was responsive and efficient in clearing water from the basement and helped them find a cost-efficient way to address the flooding. A 2023 customer thanked the company for the clean-up of their basement after flooding. A 2024 customer said Luis and his team helped fix a water problem the household caused and were in and out in 3 hours.

A 2024 customer said Louis and his crew made sure the area was completely mitigated, with not a speck of dust outside the work area, and recommended them for mold remediation. In a 2023 review, a customer whose home was damaged by soot from the basement said Dodi took care of everything, including phone calls after hours. A 2025 customer said Roberto and the team left the house very clean and that every issue was rectified in one day.

A 2025 customer left one star after trying to schedule an estimate, saying they asked for a confirmation of the appointment on three separate occasions and never received one.

**Strengths:**
- Basement flood cleanup — a 2023 customer said Dodi's team quickly mitigated it
- Dust-free mold work — a 2024 customer saw no dust outside the work area
- A one-day job — a 2025 customer said every issue was rectified in a day

**Concerns:**
- Estimate scheduling — a 2025 customer never received a requested appointment confirmation

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- 4.9 stars from 58 Google ratings _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=SERVPRO%20of%20Greenwich&query_place_id=ChIJuUQhDAWhwokRjC79qaXaVIs) — “Google: 4.9★ from 58 ratings”
- A 2023 customer said Dodi's team quickly mitigated a basement flood from a leaking refrigerator water line _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURCOGNiblZnEAE!2m1!1s0x0:0x8b54daa5a9fd2e8c!3m1!1s2@1:CIHM0ogKEICAgIDB8cbnVg%7C%7C?hl=en-US) — “5★ Refrigerator water line leaked into my finished basement , dry wall fell flooded room. Dodi’s team came in and quickly mitigated the prob…”
- A 2024 customer said the company cleared water from the basement and helped find a cost-efficient approach to the flooding _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURUMHRDUEN3EAE!2m1!1s0x0:0x8b54daa5a9fd2e8c!3m1!1s2@1:CIHM0ogKEICAgIDT0tCPCw%7C%7C?hl=en-US) — “5★ Servpro was responsive, informative and efficient in clearing water from my basement. Their team members were accommodating and proactive…”
- A 2024 customer recommended Louis and his crew for mold remediation and said no dust was left outside the work area _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNQcVpyWHNBRRAB!2m1!1s0x0:0x8b54daa5a9fd2e8c!3m1!1s2@1:CIHM0ogKEICAgICPqZrXsAE%7C%7C?hl=en-US) — “5★ Louis and his crew were fantastic! They were meticulous and thorough, ensuring the area was completely mitigated. Impressively, there was…”
- A 2023 customer described soot damage from the basement handled by Dodi _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURCNGVITkVnEAE!2m1!1s0x0:0x8b54daa5a9fd2e8c!3m1!1s2@1:CIHM0ogKEICAgIDB4eHNEg%7C%7C?hl=en-US) — “5★ My home was damaged by soot from my basement.  Dodi jumped into action and took care of everything including off the clock phone calls fr…”
- A 2025 customer said every issue was rectified in one day and the house was left very clean _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pkQmMxa3dWa1IzZDNWR2FtVm1ZbEpPU0hsQmNGRRAB!2m1!1s0x0:0x8b54daa5a9fd2e8c!3m1!1s2@1:CAIQACodChtycF9oOjdBc1kwVkR3d3VGamVmYlJOSHlBcFE%7C%7C?hl=en-US) — “5★ Very professional, excellent work!  Roberto was amazing!  The team was thorough and left our house very clean and all issues were complet…”
- A 2025 customer said they asked three times for an estimate appointment confirmation and never received one _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJcWJ5WmZlaHVTdnBBRRAB!2m1!1s0x0:0x8b54daa5a9fd2e8c!3m1!1s2@1:CIHM0ogKEIqbyZfehuSvpAE%7C%7C?hl=en-US) — “1★ Got a runaround about scheduling an estimate appointment.  I was treated with such disrespect and condescension.  When I asked for a conf…”
- Says it handles water and fire damage, storm and mold remediation and construction, with 24/7 emergency service _(confidence: medium)_
  - [Official Website](https://www.servpro.com/locations/ct/servpro-of-greenwich) — “About (self-reported, verbatim): We’ve earned the reputation as the #1 business in the cleanup and restoration industry. We specialize in wa…”
  - [Official Website](https://www.servpro.com/locations/ct/servpro-of-greenwich) — “Stated offer (self-reported): 24/7 emergency service”
- Self-reported service area: Greenwich, Glenville, Riverside, Byram, Cos Cob and Belle Haven _(confidence: medium)_
  - [Official Website](https://www.servpro.com/locations/ct/servpro-of-greenwich) — “Stated service area (self-reported): Greenwich, Glenville, Riverside, Byram, Cos Cob, Belle Haven”
- Specializes in Remediation Services _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNQcVpyWHNBRRAB!2m1!1s0x0:0x8b54daa5a9fd2e8c!3m1!1s2@1:CIHM0ogKEICAgICPqZrXsAE%7C%7C?hl=en-US) — “5★ Louis and his crew were fantastic! They were meticulous and thorough, ensuring the area was completely mitigated. Impressively, there was…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURUMHRDUEN3EAE!2m1!1s0x0:0x8b54daa5a9fd2e8c!3m1!1s2@1:CIHM0ogKEICAgIDT0tCPCw%7C%7C?hl=en-US) — “5★ Servpro was responsive, informative and efficient in clearing water from my basement. Their team members were accommodating and proactive…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURwcjREdm5BRRAB!2m1!1s0x0:0x8b54daa5a9fd2e8c!3m1!1s2@1:CIHM0ogKEICAgIDpr4DvnAE%7C%7C?hl=en-US) — “5★ Fantastic clean up of our basement after flooding.  Thank you SERVPRO!”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURCOGNiblZnEAE!2m1!1s0x0:0x8b54daa5a9fd2e8c!3m1!1s2@1:CIHM0ogKEICAgIDB8cbnVg%7C%7C?hl=en-US) — “5★ Refrigerator water line leaked into my finished basement , dry wall fell flooded room. Dodi’s team came in and quickly mitigated the prob…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURCNGVITkVnEAE!2m1!1s0x0:0x8b54daa5a9fd2e8c!3m1!1s2@1:CIHM0ogKEICAgIDB4eHNEg%7C%7C?hl=en-US) — “5★ My home was damaged by soot from my basement.  Dodi jumped into action and took care of everything including off the clock phone calls fr…”

## License

Status: **not_found** — verified against the official CT state registry, never self-reported.
Re-check at the official registry: https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=SERVPRO%20of%20Greenwich&query_place_id=ChIJuUQhDAWhwokRjC79qaXaVIs): 4.9★ from 58 ratings
- [Better Business Bureau](https://www.bbb.org/us/ct/stamford/profile/fire-water-damage-restoration/servpro-of-greenwich-0111-87005116): Listed on this source
- [Official Website](https://www.servpro.com/locations/ct/servpro-of-greenwich): 59 yrs in business · Self-reported profile and service details
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=SERVPRO%20of%20Greenwich&query_place_id=ChIJuUQhDAWhwokRjC79qaXaVIs): Listed on this source
- [Local Chambers of Commerce](https://business.greenwichchamber.com/list/category/home-improvements-restoration-5006022): Listed on this source
- [Local News](https://www.verifiedremediation.com/provider/servpro-of-greenwich): Listed on this source

## Recent reviews

- **5/5 · Google Reviews · Kim Feighery · 2025-12-04**: Very professional, excellent work!  Roberto was amazing!  The team was thorough and left our house very clean and all issues were completely rectified!  All in 1 day!!
- **1/5 · Google Reviews · Emily L. Mercado · 2025-06-06**: Got a runaround about scheduling an estimate appointment.  I was treated with such disrespect and condescension.  When I asked for a confirmation of the appointment... on THREE separate occasions... I never received them.  Complete waste of time- if they treated me this way when I'm not even a custo…
- **5/5 · Google Reviews · Mary Alling · 2024-12-06**: Danny and Crew with Serv Pro Highly Recommend Did a great job pleasant to work for Always kept me up to date on what was going on Danny was friendly and helpful A pleasure to work with
- **5/5 · Google Reviews · Howard Seiler · 2024-11-27**: Very professional..polite and helpful
- **5/5 · Google Reviews · Susanne Lapsien · 2024-11-25**: Louis and his crew were fantastic! They were meticulous and thorough, ensuring the area was completely mitigated. Impressively, there wasn’t a speck of dust outside the work area. I’m amazed by their expectation and dedication. I highly recommend their services for mold remediation.
- **5/5 · Google Reviews · Bob Ellwanger · 2024-11-14**: Luis and his team rock!
- **5/5 · Google Reviews · Michael Russell · 2024-11-14**: Miguel the PM, the weekend crew of Davon, George and weekday crew of Luis, Elder and Haisam all were extremely responsive with great bedside manner in our recovery
- **5/5 · Google Reviews · Jackie McDougall · 2024-11-12**: Louis and Elder were very professional, thorough and explanatory. We would highly recommend them to anybody!
- **5/5 · Google Reviews · Sarah Vodola · 2024-11-12**: Luis and his team were great helping us fix a water problem we caused. His team was in and out in 3 hours and did everything super thoroughly.
- **5/5 · Google Reviews · Lu Fitzwater · 2024-10-17**: Manny and Robert were professional and did a great job!  Thank you!

---

Data freshness: last scanned 2026-10-13T13:46:14.684Z.
Cite as: SERVPRO of Greenwich — Tavlee (https://tavlee.com/contractor/servpro-of-greenwich-norwalk)
Source: https://tavlee.com/contractor/servpro-of-greenwich-norwalk

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