# SERVPRO of Plymouth/Wareham

**Trade:** Remediation Services · **Address:** 253 S Meadow Rd, Plymouth, MA 02360, USA · **Phone:** (508) 475-9682 · **Website:** https://www.servpro.com/locations/ma/servpro-of-plymouth-wareham?utm_medium=organic&utm_source=gbp · **Languages:** English

**Rating: 4.1/5** (medium confidence) — from 101 reviews across 4 sources. A 0–5 star rating built from what customers and the public say (every review and mention weighted by where it was posted, how old, how detailed and how credible it is, shrunk toward a 3.5★ baseline when evidence is thin) plus what the record shows (Reddit recommendations or warnings, a registry-verified licence, how recently they were reviewed, customer work photos, BBB grade, negative news, a revoked licence). Positive record counts only as far as the reviews have earned it; penalties count in full. Confidence describes how much weighted evidence stands behind the number, never the number itself: low when fewer than about five normal reviews' worth of weight (or mentions only) support it, medium up to about twenty, high beyond that across at least two sources. An operator flag for a suspicious review pattern caps a rating at 3.5★ and marks it low.
96% of sentiment-scored reviews read net-positive. Last 6 months: 11 reviews, 0 negative.

## The honest read

SERVPRO of Plymouth/Wareham is the local franchise of the national restoration brand, based on South Meadow Road in Plymouth and hired for water, fire, smoke and mold damage — mitigation, cleanup, drying and the rebuild that follows. Reviews name a consistent roster of crew members and project managers, which is where most of its praise lands.

The record is deep and current: 101 reviews since 2021, a 4.8-star Google average across 133 ratings, and eleven reviews in the last six months, none negative. Customers describe fast response to ice dams, sump-pump failures and sewer backups, careful demolition with clear explanations of next steps, smoke and soot cleanups left spotless, and a 2025 attic-to-kitchen water-heater rebuild handled start to finish by the same team.

Balance that against the complaint side before hiring: the BBB grades the franchise B- with a complaint on file, a 2024 fire customer alleged sentimental belongings came back dirty, broken or missing with charges for items they never requested, and a 2021 reviewer said the company reversed course within a day on whether it could guarantee full removal. For contents cleaning after a fire, inventory everything in writing first.

**Strengths:**
- Fast water-damage response — ice dams, sump failures, sewer backups handled quickly
- Thorough smoke cleanup — soot-covered homes described as spotless after
- Named, courteous crews — reviewers thank the same technicians by name
- Mitigation through rebuild — one team carries the job to reconstruction

**Concerns:**
- Fire contents cleaning — 2024 complaint of dirty, broken, missing belongings
- BBB B- grade — one complaint on file despite the strong Google average

**Where sources disagree:**
- Google 4.8★/133 sits well above the BBB's B- grade
- A 2024 review describes Hurricane Helene damage in Western North Carolina — likely a different SERVPRO franchise's job appearing on this profile

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Google shows 4.8★ across 133 ratings while the BBB grades the franchise B- with one complaint on file. _(confidence: high)_
  - [Google](https://maps.google.com/?cid=13822627374752166808&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “Google: 4.8★ from 133 ratings”
  - [Better Business Bureau](https://www.bbb.org/us/ma/plymouth/profile/fire-water-damage-restoration/servpro-of-plymouth-wareham-0021-134396) — “Better Business Bureau grade: B-”
  - [Better Business Bureau](https://www.bbb.org/us/ma/plymouth/profile/fire-water-damage-restoration/servpro-of-plymouth-wareham-0021-134396) — “1 complaint(s) on file (count only)”
- Fast, well-explained water-damage response is the recurring story — ice-dam strip-outs, sump-pump failures and sewer backups met with quick mitigation, drying equipment and clear next steps. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xKR09EaDFjVzFNUmxsWlYyZE9Wa05DUWtVemNYYxAB!2m1!1s0x0:0xbfd3d65ca6b17398!3m1!1s2@1:CAIQACodChtycF9oOlJGODh1cW1MRllZV2dOVkNCQkUzcXc%7C%7C?hl=en) — “5★ During the blizzard this past winter, an ice dam caused leaks in our roof and consequently water leaked into our main bedroom. Servpro’s …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xwc1ltcERjbWszYVhsSVdVYzVjMVZ3TWxOemFYYxAB!2m1!1s0x0:0xbfd3d65ca6b17398!3m1!1s2@1:CAIQACodChtycF9oOlpsYmpDcmk3aXlIWUc5c1VwMlNzaXc%7C%7C?hl=en) — “5★ Ryan, the project manager, was fantastic, very knowledgeable and always ready to answer any questions we had. The crew he sent to my pare…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25oSE5sVkNNRWxLYURkb1UwZzFWak01VUZCMU1HYxAB!2m1!1s0x0:0xbfd3d65ca6b17398!3m1!1s2@1:CAIQACodChtycF9oOnhHNlVCMElKaDdoU0g1VjM5UFB1MGc%7C%7C?hl=en) — “5★ Jason Mike and Richard did a great cleanup job for us plus waste/trash removal after a sewer backup which flooded our basement.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNqMlktR01BEAE!2m1!1s0x0:0xbfd3d65ca6b17398!3m1!1s2@1:CIHM0ogKEICAgICj2Y-GMA%7C%7C?hl=en) — “5★ Due to sump pump failure, I called Servpro to assess my situation. The crew consisted of Mike, Matt and Tim. They came in and removed rui…”
- Smoke and soot cleanups are described as thorough and spotless, including a whole-house cleaning after a pellet-stove mishap. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xCUWFqQktTRTVZTWt4MGRsOUNhakZOVFdKcU9YYxAB!2m1!1s0x0:0xbfd3d65ca6b17398!3m1!1s2@1:CAIQACodChtycF9oOlBQajBKSE5YMkx0dl9CajFNTWJqOXc%7C%7C?hl=en) — “5★ Nashua and Roberta did a great job cleaning my house after smoke damage. Could have asked for two people that work so hard.
Want to thank…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2poMVpFNTZTVW8yYUZvMmFuQmtXVkl4ZDNJM2RIYxAB!2m1!1s0x0:0xbfd3d65ca6b17398!3m1!1s2@1:CAIQACodChtycF9oOjh1ZE56SUo2aFo2anBkWVIxd3I3dHc%7C%7C?hl=en) — “5★ So impressed with how quickly and totally they cleaned my house. Top to bottom after a pellet stove mishap covered my home in soot.”
- Reviewers repeatedly thank named crews and project managers for courteous, clean, hard-working service. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xsRmFqaFZYMmhDWVhWbVpreHFjVXd4UzBWQ1dWRRAB!2m1!1s0x0:0xbfd3d65ca6b17398!3m1!1s2@1:CAIQACodChtycF9oOllFajhVX2hCYXVmZkxqcUwxS0VCWVE%7C%7C?hl=en) — “5★ I would like to thank Richard and Antonio for the precessional and fantastic work done in my home today. They were so pleasant to work wi…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xkMFMyTmtSMGgwVkVSME9IUm1WRmx3UjNaSExXYxAB!2m1!1s0x0:0xbfd3d65ca6b17398!3m1!1s2@1:CAIQACodChtycF9oOld0S2NkR0h0VER0OHRmVFlwR3ZHLWc%7C%7C?hl=en) — “5★ All employees we dealt were kind and helpful. During a stressful time the made it easier. Pedro,, Nashua, Ruperta, and Mike were wonderfu…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xWSFYySkNkbTFOVDNKcFJYbHJVM2x4YTJwVFZVRRAB!2m1!1s0x0:0xbfd3d65ca6b17398!3m1!1s2@1:CAIQACodChtycF9oOlVHV2JCdm1NT3JpRXlrU3lxa2pTVUE%7C%7C?hl=en) — “5★ I thought they were all wonderful, Eddy,Matt and Stephen, they were all very professional and very nice, they cleaned up everything after…”
- The franchise carries jobs from mitigation through reconstruction — a March 2025 review describes a manager-led rebuild crew after a two-floor water-heater leak, and a 2022 off-season homeowner described remote reporting with photos through the whole arc. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUN3MU9TenZRRRAB!2m1!1s0x0:0xbfd3d65ca6b17398!3m1!1s2@1:CIHM0ogKEICAgMCw1OSzvQE%7C%7C?hl=en) — “5★ Bob, Wally, Jake, and Brian were all of a part of the reconstruction crew with Bob being the manager. The whole team went above and beyon…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQybnEtU293RRAB!2m1!1s0x0:0xbfd3d65ca6b17398!3m1!1s2@1:CIHM0ogKEICAgID2nq-SowE%7C%7C?hl=en) — “5★ We were many miles away for the winter when we learned that a water leak had caused extensive damage back at our home.  We called Servpro…”
- A 2024 fire customer alleged contents cleaning went badly — belongings returned dirty, broken or missing, with charges for items they had not requested. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNyM2ZublF3EAE!2m1!1s0x0:0xbfd3d65ca6b17398!3m1!1s2@1:CIHM0ogKEICAgICr3fnnQw%7C%7C?hl=en) — “1★ We were in an apartment fire and they were supposed to retrieve and clean a few sentimental belongings. Everything came back dirty, broke…”
- A 2021 reviewer said the company agreed to help then reversed course within 24 hours, with no guarantee of complete removal. _(confidence: low)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNtc3U3RldnEAE!2m1!1s0x0:0xbfd3d65ca6b17398!3m1!1s2@1:CIHM0ogKEICAgICmsu7FWg%7C%7C?hl=en) — “1★ Said they could help then reversed course in 24 hrs time with no garantee of entire removal”
- Water, fire, smoke and mold damage restoration — mitigation, cleanup and drying — is the core reviewed work. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xKR09EaDFjVzFNUmxsWlYyZE9Wa05DUWtVemNYYxAB!2m1!1s0x0:0xbfd3d65ca6b17398!3m1!1s2@1:CAIQACodChtycF9oOlJGODh1cW1MRllZV2dOVkNCQkUzcXc%7C%7C?hl=en) — “5★ During the blizzard this past winter, an ice dam caused leaks in our roof and consequently water leaked into our main bedroom. Servpro’s …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xCUWFqQktTRTVZTWt4MGRsOUNhakZOVFdKcU9YYxAB!2m1!1s0x0:0xbfd3d65ca6b17398!3m1!1s2@1:CAIQACodChtycF9oOlBQajBKSE5YMkx0dl9CajFNTWJqOXc%7C%7C?hl=en) — “5★ Nashua and Roberta did a great job cleaning my house after smoke damage. Could have asked for two people that work so hard.
Want to thank…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25CVFVFaHFkbE42V1VGa1gycFZNbXBrU1VGcFgxRRAB!2m1!1s0x0:0xbfd3d65ca6b17398!3m1!1s2@1:CAIQACodChtycF9oOnBTUEhqdlN6WUFkX2pVMmpkSUFpX1E%7C%7C?hl=en) — “5★ I seriously do NOT know what I would’ve done without Jay and his team at Servpro. He came and took care of all our water damage. I have n…”
- Specializes in Remediation Services _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xKR09EaDFjVzFNUmxsWlYyZE9Wa05DUWtVemNYYxAB!2m1!1s0x0:0xbfd3d65ca6b17398!3m1!1s2@1:CAIQACodChtycF9oOlJGODh1cW1MRllZV2dOVkNCQkUzcXc%7C%7C?hl=en) — “5★ During the blizzard this past winter, an ice dam caused leaks in our roof and consequently water leaked into our main bedroom. Servpro’s …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xCUWFqQktTRTVZTWt4MGRsOUNhakZOVFdKcU9YYxAB!2m1!1s0x0:0xbfd3d65ca6b17398!3m1!1s2@1:CAIQACodChtycF9oOlBQajBKSE5YMkx0dl9CajFNTWJqOXc%7C%7C?hl=en) — “5★ Nashua and Roberta did a great job cleaning my house after smoke damage. Could have asked for two people that work so hard.
Want to thank…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25CVFVFaHFkbE42V1VGa1gycFZNbXBrU1VGcFgxRRAB!2m1!1s0x0:0xbfd3d65ca6b17398!3m1!1s2@1:CAIQACodChtycF9oOnBTUEhqdlN6WUFkX2pVMmpkSUFpX1E%7C%7C?hl=en) — “5★ I seriously do NOT know what I would’ve done without Jay and his team at Servpro. He came and took care of all our water damage. I have n…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNqMlktR01BEAE!2m1!1s0x0:0xbfd3d65ca6b17398!3m1!1s2@1:CIHM0ogKEICAgICj2Y-GMA%7C%7C?hl=en) — “5★ Due to sump pump failure, I called Servpro to assess my situation. The crew consisted of Mike, Matt and Tim. They came in and removed rui…”
- Also offers General Contractor / Remodeling _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUN3MU9TenZRRRAB!2m1!1s0x0:0xbfd3d65ca6b17398!3m1!1s2@1:CIHM0ogKEICAgMCw1OSzvQE%7C%7C?hl=en) — “5★ Bob, Wally, Jake, and Brian were all of a part of the reconstruction crew with Bob being the manager. The whole team went above and beyon…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=SERVPRO%20of%20Plymouth%2FWareham&query_place_id=ChIJ9_WzTwW65IkRmHOxplzW078): 4.8★ from 133 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=SERVPRO%20of%20Plymouth%2FWareham&query_place_id=ChIJ9_WzTwW65IkRmHOxplzW078): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/plymouth/profile/fire-water-damage-restoration/servpro-of-plymouth-wareham-0021-134396): Listed on this source
- [Exa](https://pro.porch.com/plymouth-ma/restoration-specialists/servpro-22386639/pp): 5 web mentions across the open web (each linked to its source)

## Recent reviews

- **5/5 · Google Reviews · Cheryl King · 2026-05-14**: Servpro has been great in helping us find the cause of damage and who we needed to speak with. Once we started an insurance claim they sent out Jake and Matt, the demolition team and these guys explained exactly what they were doing and what next steps were. As we continue our repairs and replacemen…
- **4/5 · Google Reviews · Eileen Roussos · 2026-04-21**: Pedro, Roberta and another helper were very thorough and did a fantastic job.
- **5/5 · Google Reviews · Greg Smith · 2026-04-18**: Jake and Jacob were top notch!  I recommend them to anyone who needs help.
- **5/5 · Google Reviews · Andy Oliveri · 2026-04-17**: During the blizzard this past winter, an ice dam caused leaks in our roof and consequently water leaked into our main bedroom. Servpro’s crew lead by John with Stephen and Dom, stripped away all the the wet and damaged ceilings, walls plaster, the hardwood flooring and window casings and cleaned up …
- **5/5 · Google Reviews · jason cornwell · 2026-04-07**: Great experience,
- **5/5 · Google Reviews · mark bertoni · 2026-03-27**: Nashua and Roberta did a great job cleaning my house after smoke damage. Could have asked for two people that work so hard.
Want to thank Pedro for cleaning the heat vents. Very professional job by everyone. Thanks
Mark B
- **5/5 · Google Reviews · Joshua Beers · 2026-03-27**: Work crew was excellent thank you: Jake, Jacob and Pedro
- **5/5 · Google Reviews · Fox Channel1234567890 · 2026-03-21**: I would like to thank Richard and Antonio for the precessional and fantastic work done in my home today. They were so pleasant to work with and left my home as spotless as it was when they arrived . Thank you again for a wonderful experience
- **5/5 · Google Reviews · Jen Reardon · 2026-03-13**: I seriously do NOT know what I would’ve done without Jay and his team at Servpro. He came and took care of all our water damage. I have no mold worries because of their expertise. Thank goodness!! Highly, highly recommend! So nice too!
- **5/5 · Google Reviews · C F · 2026-03-07**: Jake was professional, courteous and friendly!

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Data freshness: last scanned 2026-07-06T03:56:14.374Z.
Cite as: SERVPRO of Plymouth/Wareham — Tavlee (https://tavlee.com/contractor/servpro-of-plymouth-wareham-plymouth)
Source: https://tavlee.com/contractor/servpro-of-plymouth-wareham-plymouth