--- title: "SERVPRO of Southbury/Torrington" description: "After a tree disaster on the 4th of July took out a good portion of one customer's living space, a SERVPRO crew led by Carlos R. removed the water-damaged " doc_version: "2026-10-14" last_updated: "2026-10-14" --- # SERVPRO of Southbury/Torrington **Trade:** Remediation Services · **Address:** 6 Fox Hollow Road, Oxford, CT 06478 · **Phone:** (203) 740-0517 · **Website:** https://www.servpro.com/locations/ct/servpro-of-southbury-torrington · **Languages:** English **Rating: 4.2/5** (medium confidence) — from 14 reviews across 4 sources. 100% of sentiment-scored reviews read net-positive. Last 6 months: 10 reviews, 0 negative. ## The honest read After a tree disaster on the 4th of July took out a good portion of one customer's living space, a SERVPRO crew led by Carlos R. removed the water-damaged sheetrock, insulation and flooring, and cleaned up each night so the paths outside stayed clear and safe. That is the kind of call SERVPRO of Southbury/Torrington takes: its own site lists water and fire damage, storm and mold remediation and construction, with 24/7 emergency service, and names Torrington, Southbury, Middlebury, Harwinton, Watertown and Thomaston in its service area. On Google it holds 5 stars from 16 ratings. In a burst-pipe job, Jose and Ronald worked for a week remediating the damage, and that customer said they now have a clear picture of what needs to be fixed. A customer with a flooded finished basement described a packing team, then a team that took out the debris, cut the walls and tore up the floors. A customer still waiting on repairs said the staff sent to remove water-damaged carpet from a finished basement were polite, worked quickly and respected the home. The work goes beyond water. One customer whose garage was overrun with mice said it was cleaned every inch, and that José also cleaned an outdoor shed that hadn't been touched in years. A 2025 customer said the team handled the remediation, construction and repair after an upstairs neighbor's DIY shower repair, and that Joe, the construction director, helped stretch their repair dollars when their insurance company fell short. A 2025 customer called and got immediate service. **Strengths:** - Water damage tear-out — sheetrock, insulation and flooring removed after a tree disaster - Nightly cleanup — the crew cleared work areas and outside paths each night - Burst-pipe remediation — a week of work showed what needs to be fixed - Immediate service — a 2025 customer called and got immediate service ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - 5 stars from 16 Google ratings _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=SERVPRO%20of%20Southbury%2FTorrington&query_place_id=ChIJN5fqYH7p54kR-_rdJiqfzWg) — “Google: 5★ from 16 ratings” - After a tree disaster, a crew led by Carlos R. removed water-damaged sheetrock, insulation and flooring and cleaned up each night _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2psVmQwSkpRME5LVUVSdFJWaFpaa0pWVWt0dFgzYxAB!2m1!1s0x0:0x68cd9f2a26ddfafb!3m1!1s2@1:CAIQACodChtycF9oOjlVd0JJQ0NKUERtRVhZZkJVUkttX3c%7C%7C?hl=en-US) — “5★ The SERVPRO crew led by Carlos R., with amazing and skilled help from Juan G. and Ronal G., swept in after a tree disaster on 4th of Jul…” - Jose and Ronald spent a week remediating burst-pipe damage _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pGRmRGQTNVV2x3YlZOamNHWldhWGRsZUhWTlRtYxAB!2m1!1s0x0:0x68cd9f2a26ddfafb!3m1!1s2@1:CAIQACodChtycF9oOjFFdFA3UWlwbVNjcGZWaXdleHVNTmc%7C%7C?hl=en-US) — “5★ The Team of Jose and Ronald worked diligently for a week remediating the damage caused by a burst pipe. They did an excellent job of reve…” - Packed belongings, removed debris, cut walls and tore up floors in a flooded finished basement _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21KR2VYaFdTVXhLYlRaUVdFOHhWSEV3TlZseFNrRRAB!2m1!1s0x0:0x68cd9f2a26ddfafb!3m1!1s2@1:CAIQACodChtycF9oOmJGeXhWSUxKbTZQWE8xVHEwNVlxSkE%7C%7C?hl=en-US) — “5★ Our finished basement got flooded and Servepro took action. From the packing team did an amazing job because I have a lot of stuff in our…” - Removed water-damaged carpet from a finished basement; the customer said the staff were polite and worked quickly _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25SRlRtcFlObmRxU1VkTVptcHNlalJZWms1eFFXYxAB!2m1!1s0x0:0x68cd9f2a26ddfafb!3m1!1s2@1:CAIQACodChtycF9oOnRFTmpYNndqSUdMZmpsejRYZk5xQWc%7C%7C?hl=en-US) — “5★ I am still in the process of receiving repairs, but, so far, I had a great experience with the staff that was sent to remove the water-da…” - Cleaned a garage overrun with mice and an outdoor shed _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tkS2EySnZWbFF0VkVkWmMySjFVRjlwZG5oSWVWRRAB!2m1!1s0x0:0x68cd9f2a26ddfafb!3m1!1s2@1:CAIQACodChtycF9oOkdKa2JvVlQtVEdZc2J1UF9pdnhIeVE%7C%7C?hl=en-US) — “5★ José did an amazing job. Our garage was overrun with mice. They cleaned every inch thoroughly and left the garage in spotless shape. We w…” - A 2025 customer said the team handled remediation, construction and repair after a neighbor's DIY shower repair _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25ScWFUQnpaVXN5UTBneFVIaFRkRnBDZEc5RU1IYxAB!2m1!1s0x0:0x68cd9f2a26ddfafb!3m1!1s2@1:CAIQACodChtycF9oOnRqaTBzZUsyQ0gxUHhTdFpCdG9EMHc%7C%7C?hl=en-US) — “5★ So many times I recommended Danielle and her team to friends, but when the upstairs neighbor tried to DIY a shower repair, I got to find …” - Its website names Torrington, Southbury, Middlebury, Harwinton, Watertown and Thomaston in its service area _(confidence: medium)_ - [Official Website](https://www.servpro.com/locations/ct/servpro-of-southbury-torrington) — “Stated service area (self-reported): Torrington, Southbury, Middlebury, Harwinton, Watertown, Thomaston, Industry” - Its website lists water and fire damage, storm and mold remediation and construction, with 24/7 emergency service _(confidence: medium)_ - [Official Website](https://www.servpro.com/locations/ct/servpro-of-southbury-torrington) — “About (self-reported, verbatim): We’ve earned the reputation as the #1 business in the cleanup and restoration industry. We specialize in wa…” - [Official Website](https://www.servpro.com/locations/ct/servpro-of-southbury-torrington) — “Stated offer (self-reported): 24/7 emergency service” - Specializes in Remediation Services _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25SRlRtcFlObmRxU1VkTVptcHNlalJZWms1eFFXYxAB!2m1!1s0x0:0x68cd9f2a26ddfafb!3m1!1s2@1:CAIQACodChtycF9oOnRFTmpYNndqSUdMZmpsejRYZk5xQWc%7C%7C?hl=en-US) — “5★ I am still in the process of receiving repairs, but, so far, I had a great experience with the staff that was sent to remove the water-da…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21KR2VYaFdTVXhLYlRaUVdFOHhWSEV3TlZseFNrRRAB!2m1!1s0x0:0x68cd9f2a26ddfafb!3m1!1s2@1:CAIQACodChtycF9oOmJGeXhWSUxKbTZQWE8xVHEwNVlxSkE%7C%7C?hl=en-US) — “5★ Our finished basement got flooded and Servepro took action. From the packing team did an amazing job because I have a lot of stuff in our…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2psVmQwSkpRME5LVUVSdFJWaFpaa0pWVWt0dFgzYxAB!2m1!1s0x0:0x68cd9f2a26ddfafb!3m1!1s2@1:CAIQACodChtycF9oOjlVd0JJQ0NKUERtRVhZZkJVUkttX3c%7C%7C?hl=en-US) — “5★ The SERVPRO crew led by Carlos R., with amazing and skilled help from Juan G. and Ronal G., swept in after a tree disaster on 4th of Jul…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pGRmRGQTNVV2x3YlZOamNHWldhWGRsZUhWTlRtYxAB!2m1!1s0x0:0x68cd9f2a26ddfafb!3m1!1s2@1:CAIQACodChtycF9oOjFFdFA3UWlwbVNjcGZWaXdleHVNTmc%7C%7C?hl=en-US) — “5★ The Team of Jose and Ronald worked diligently for a week remediating the damage caused by a burst pipe. They did an excellent job of reve…” - [Official Website](https://www.servpro.com/locations/ct/servpro-of-southbury-torrington) — “About (self-reported, verbatim): We’ve earned the reputation as the #1 business in the cleanup and restoration industry. We specialize in wa…” ## License Status: **not_found** — verified against the official CT state registry, never self-reported. Re-check at the official registry: https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx ## Sources - [Google](https://www.google.com/maps/search/?api=1&query=SERVPRO%20of%20Southbury%2FTorrington&query_place_id=ChIJN5fqYH7p54kR-_rdJiqfzWg): 5.0★ from 16 ratings - [Local News](https://water-damage-mitigation.com/water-damage-mitigation-heritage-village-ct): Listed on this source - [Official Website](https://www.servpro.com/locations/ct/servpro-of-southbury-torrington): 59 yrs in business · Self-reported profile and service details - [Google Reviews](https://www.google.com/maps/search/?api=1&query=SERVPRO%20of%20Southbury%2FTorrington&query_place_id=ChIJN5fqYH7p54kR-_rdJiqfzWg): Listed on this source ## Recent reviews - **5/5 · Google Reviews · Lorraine Ames · 2026-09-03**: I am still in the process of receiving repairs, but, so far, I had a great experience with the staff that was sent to remove the water-damaged carpet in my finished basement. They were polite, worked quickly and respected my home. Thank you Juan & Carlos!! - **5/5 · Google Reviews · Michael Lengel · 2026-08-28**: José did an amazing job. Our garage was overrun with mice. They cleaned every inch thoroughly and left the garage in spotless shape. We were shocked at what a beautiful job they did. We highly highly recommend Jose in the future. He also cleaned an outdoor shed that hadn’t been touched in years. It … - **5/5 · Google Reviews · Chris Cipriano · 2026-08-14**: Our finished basement got flooded and Servepro took action. From the packing team did an amazing job because I have a lot of stuff in our basement to the team that came in to take all the debris and cut the walls and tear up the floors. I can’t say enough good things and how clean they all operated.… - **5/5 · Google Reviews · Monica Sievel · 2026-08-11**: Jose and Ronal are the best! They treated our home with exceptional care and consideration. They worked in extreme heat lifting and disposing of pieces of our house that trees fell on and destroyed. I would entrust them with any future work. They were instrumental in our peace of mind throughout the… - **5/5 · Google Reviews · Kaede · 2026-08-07**: Punctual, clean, excellent and pleasant to work with! - **5/5 · Google Reviews · Bridget La Rosa · 2026-08-01**: The SERVPRO crew led by Carlos R., with amazing and skilled help from Juan G. and Ronal G., swept in after a tree disaster on 4th of July which took out a good portion of our living space. They worked efficiently, neatly and expertly to clean up the aftermath, remove the water-damaged sheetrock, in… - **5/5 · Google Reviews · Kim Hord · 2026-07-21**: Jose and Ingrid were amazing! Highly professional, knowledgeable and friendly. Willing to do whatever it took to get the job done. So satisfied with the finished product. Would definitely recommend! - **5/5 · Google Reviews · William Ryan · 2026-07-21**: The Team of Jose and Ronald worked diligently for a week remediating the damage caused by a burst pipe. They did an excellent job of revealing the damage that occurred and we now have a clear picture of what needs to be fixed. - **5/5 · Google Reviews · Eileen Farinha · 2026-07-20**: Juan, José and Ray did a great job! They were very communicative, on time, worked quickly, and went and above and beyond to get the job done to make me happy! I will absolutely hire them again in the future, and would highly recommend them! - **5/5 · Google Reviews · Jenny York Bellino · 2026-07-15**: Carlos R and Juan G were exceedingly hard workers and pleasant to have in our home. Very happy with their professionalism and work. --- Data freshness: last scanned 2026-10-13T13:09:18.171Z. Cite as: SERVPRO of Southbury/Torrington — Tavlee (https://tavlee.com/contractor/servpro-of-southbury-torrington-oxford) Source: https://tavlee.com/contractor/servpro-of-southbury-torrington-oxford ## Sitemap [Full site index](https://tavlee.com/sitemap.md)