--- title: "SERVPRO of Worcester" description: "SERVPRO of Worcester handles water damage cleanup. The company's website says it specializes in water and fire damage, storm and mold remediation, and cons" doc_version: "2026-10-10" last_updated: "2026-10-10" --- # SERVPRO of Worcester **Trade:** Remediation Services · **Address:** 10 Pullman St, Worcester, MA 01606 · **Phone:** (508) 841-5221 · **Website:** https://www.servpro.com/locations/ma/servpro-of-worcester?utm_medium=organic&utm_source=gbp · **Languages:** English **Rating: 3.8/5** (medium confidence) — from 188 reviews across 6 sources. 95% of sentiment-scored reviews read net-positive. Last 6 months: 26 reviews, 1 negative. ## The honest read SERVPRO of Worcester handles water damage cleanup. The company's website says it specializes in water and fire damage, storm and mold remediation, and construction, and lists a service area that includes Worcester, Holden, Rutland, Princeton and Boylston. It holds a 4.7-star average from 251 Google ratings and an A+ grade with the Better Business Bureau. A customer said Donald and Michelin taped down floor protectors and put up plastic sheets to contain dust while ripping out water damage from snow dams, and that the experience led them to expand the work to include reconstruction. A customer said Dan and Matteo explained the process of removing water-damaged drywall and insulation, did the removal, cleaned up and finished at the time they indicated. A customer said Donald and his team spent several weeks at their home cleaning and repairing so it was clean and safe to move back into. A 2026 customer said Clayton and Julio opened a wall and part of a ceiling and removed wall-to-wall carpet after ice dam damage, protected furniture and floors, and completed the job in one day. A customer said Dan, Matteo and Matt cleaned their heating and cooling vents. A 2025 customer said Aaron and Andrew remediated mold in their attic and explained what they were doing along the way, at a reasonable cost. A 2026 customer said Dan and Joe cleaned up a biohazard left after a medical emergency. A customer who called about basement flooding said a $2,000 phone quote became $2,500 on the deposit form for a pod rental, that they were left to check the pump and fans every two hours through the night, and that two weeks later no one would call back to finalize the bill. A customer said a promised quote never arrived after a free consultation, and they had to start over with another company. A customer said it took 3 months for them to come. A 2026 customer said that on a second flood job a contractor named Jefferson brought in different flooring than the options emailed to them, and that Servpro refused to switch it out because they had signed the contract. A 2025 customer said demolition after a pipe burst was rescheduled twice and that they were later told the insurance quote would not be addressed for 3.5 to 4 months because of a backlog. **Strengths:** - Dust containment — a customer described floor protectors and plastic sheets during removal - A one-day job — a 2026 customer said ice dam work finished in one day - Attic mold remediation — a 2025 customer said the cost was reasonable **Concerns:** - A quote change — a customer said a $2,000 phone quote became $2,500 - Unfinalized bill — a customer said no one called back after two weeks - A flooring swap — a 2026 customer said different planks went in than emailed - A long wait — a customer said it took 3 months for them to come ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - 4.7 stars from 251 Google ratings _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=SERVPRO%20of%20Worcester&query_place_id=ChIJ7chSmxoG5IkR8bqA7RRVaos) — “Google: 4.7★ from 251 ratings” - A+ grade with the Better Business Bureau _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/worcester/profile/fire-water-damage-restoration/servpro-of-worcester-0261-306374) — “Better Business Bureau grade: A+” - Website says it specializes in water and fire damage, storm and mold remediation, and construction _(confidence: medium)_ - [Official Website](https://www.servpro.com/locations/ma/servpro-of-worcester) — “About (self-reported, verbatim): We’ve earned the reputation as the #1 business in the cleanup and restoration industry. We specialize in wa…” - Website lists a service area including Worcester, Holden, Rutland, Princeton and Boylston _(confidence: medium)_ - [Official Website](https://www.servpro.com/locations/ma/servpro-of-worcester) — “Stated service area (self-reported): Worcester, Berlin, Boylston, West Boylston, Holden, Paxton, Rutland, Princeton, Oakham, Barre, Hubbards…” - A customer said the workers taped down floor protectors and hung plastic sheets to contain dust during water damage removal _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25jNVFqRnBVVGhUWTNKWmFIUmtielpGYmxkZmNIYxAB!2m1!1s0x0:0x8b6a5514ed80baf1!3m1!1s2@1:CAIQACodChtycF9oOnc5QjFpUThTY3JZaHRkbzZFbldfcHc%7C%7C?hl=en-US) — “5★ Donald and Michelin did a great job ripping out some water damage we had from snow dams this past winter. They were on time and worked ve…” - A customer said Dan and Matteo removed water-damaged drywall and insulation and finished when they said they would _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pKMU5uY3ljblZXVVVsR2VtdzFjR2xTYmxCU1puYxAB!2m1!1s0x0:0x8b6a5514ed80baf1!3m1!1s2@1:CAIQACodChtycF9oOjJ1NncycnVWUUlGemw1cGlSblBSZnc%7C%7C?hl=en-US) — “5★ Dan and Matteo were on time and professional, explaining in detail the process of removing the water damaged area of drywall and insulati…” - A 2025 customer said Aaron and Andrew remediated attic mold at a reasonable cost _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURnbmV5LTB3RRAB!2m1!1s0x0:0x8b6a5514ed80baf1!3m1!1s2@1:CIHM0ogKEICAgMDgney-0wE%7C%7C?hl=en-US) — “5★ I am very happy with SERVPRO of Worcester! We needed to have some mold remediated in our attic. I found SERVPRO in an online search. We w…” - A 2026 customer said an ice dam job was completed in one day _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xOVFYyMXhRWHBsU0hKNlVYVkNkbnBDU25CU1VXYxAB!2m1!1s0x0:0x8b6a5514ed80baf1!3m1!1s2@1:CAIQACodChtycF9oOlNTV21xQXplSHJ6UXVCdnpCSnBSUWc%7C%7C?hl=en-US) — “5★ Damage from Ice Dam- techs opened wall and portion of ceiling; plus removed wall-to-wall carpet in Master BR. Clayton and Julio arrived a…” - A customer said a $2,000 phone quote became $2,500 on the deposit form and no one called back to finalize the bill _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21ONFEwTm1iVE15VVc5cmNFVkpWRU5KVVZKbE5WRRAB!2m1!1s0x0:0x8b6a5514ed80baf1!3m1!1s2@1:CAIQACodChtycF9oOmN4Q0NmbTMyUW9rcEVJVENJUVJlNVE%7C%7C?hl=en-US) — “1★ Called 2 weeks ago due to flooding in my basement. Had 4 inches of rain in 1 day They showed up with a pump and a dehumidifier had to go…” - A customer said a promised quote never arrived after a free consultation _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tGWE9EbE5hRXQ0YjJoUVNESlpkRWsxWjI1eVVIYxAB!2m1!1s0x0:0x8b6a5514ed80baf1!3m1!1s2@1:CAIQACodChtycF9oOkFXODlNaEt4b2hQSDJZdEk1Z25yUHc%7C%7C?hl=en-US) — “1★ Free consultation went fine and we were told they would send over a quote. We waited a couple of weeks and called to find out if the quot…” - A 2026 customer said different flooring was installed than the options emailed to them _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2paWWQzWTVOVkJyY0hka1JGQmFUWEY1UTA5WllYYxAB!2m1!1s0x0:0x8b6a5514ed80baf1!3m1!1s2@1:CAIQACodChtycF9oOjZYd3Y5NVBrcHdkRFBaTXF5Q09ZYXc%7C%7C?hl=en-US) — “1★ We had used them for 2 floods that happened within a year of each other for separate reasons, where we needed our living room floor repla…” - A 2025 customer said they were told the insurance quote would wait 3.5 to 4 months because of a backlog _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUNnclBLeXhBRRAB!2m1!1s0x0:0x8b6a5514ed80baf1!3m1!1s2@1:CIHM0ogKEICAgMCgrPKyxAE%7C%7C?hl=en-US) — “1★ ServPro was recommended by a public adjuster and they made a horrifying experience even worse. I had a pipe burst on NYE and ServPro was…” - Specializes in Remediation Services _(confidence: high)_ - [Official Website](https://www.servpro.com/locations/ma/servpro-of-worcester) — “About (self-reported, verbatim): We’ve earned the reputation as the #1 business in the cleanup and restoration industry. We specialize in wa…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25jNVFqRnBVVGhUWTNKWmFIUmtielpGYmxkZmNIYxAB!2m1!1s0x0:0x8b6a5514ed80baf1!3m1!1s2@1:CAIQACodChtycF9oOnc5QjFpUThTY3JZaHRkbzZFbldfcHc%7C%7C?hl=en-US) — “5★ Donald and Michelin did a great job ripping out some water damage we had from snow dams this past winter. They were on time and worked ve…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pKMU5uY3ljblZXVVVsR2VtdzFjR2xTYmxCU1puYxAB!2m1!1s0x0:0x8b6a5514ed80baf1!3m1!1s2@1:CAIQACodChtycF9oOjJ1NncycnVWUUlGemw1cGlSblBSZnc%7C%7C?hl=en-US) — “5★ Dan and Matteo were on time and professional, explaining in detail the process of removing the water damaged area of drywall and insulati…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURnbmV5LTB3RRAB!2m1!1s0x0:0x8b6a5514ed80baf1!3m1!1s2@1:CIHM0ogKEICAgMDgney-0wE%7C%7C?hl=en-US) — “5★ I am very happy with SERVPRO of Worcester! We needed to have some mold remediated in our attic. I found SERVPRO in an online search. We w…” - Also offers Specialty Services _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21VNFRVNDFZVFpIV1VoaVdHTXRkelJoTlhOSGEzYxAB!2m1!1s0x0:0x8b6a5514ed80baf1!3m1!1s2@1:CAIQACodChtycF9oOmU4TU41YTZHWUhiWGMtdzRhNXNHa3c%7C%7C?hl=en-US) — “5★ Just had Dan, Matteo and Matt here to clean our heating/cooling vents. They were friendly, professional, and did a great job. They even h…” ## License Status: **not_found** — verified against the official MA state registry, never self-reported. Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search ## Sources - [Local News](https://railershc.com/news/2020/10/worcester-railers-hc-sign-forward-eddie-matsushima-for-the-2020-21-season): Listed on this source - [Google](https://www.google.com/maps/search/?api=1&query=SERVPRO%20of%20Worcester&query_place_id=ChIJ7chSmxoG5IkR8bqA7RRVaos): 4.7★ from 251 ratings - [Official Website](https://www.servpro.com/locations/ma/servpro-of-worcester): 59 yrs in business · Self-reported profile and service details - [Google Reviews](https://www.google.com/maps/search/?api=1&query=SERVPRO%20of%20Worcester&query_place_id=ChIJ7chSmxoG5IkR8bqA7RRVaos): Listed on this source - [Local Chambers of Commerce](http://worcesterchamber.chambermaster.com/list/member/servpro-of-worcester-wach-34607): Listed on this source - [Better Business Bureau](https://www.bbb.org/us/ma/worcester/profile/fire-water-damage-restoration/servpro-of-worcester-0261-306374): Listed on this source ## Recent reviews - **5/5 · Google Reviews · Joseph Vazquez · 2026-10-03**: We had Clayton and Julio just come to our house to clean up after a huge leak. They were amazing! Professional, courteous and kind. I am very pleased with ServPro and that's because of Clayton and Julio!!! Thank you!!! - **5/5 · Google Reviews · Steven Lacroix · 2026-10-02**: I would like to recognize Donald and Michelin and the rest of the Servpro team for an awesome job at our home, Donald was super professional, informative and polite, he and the team were always friendly and courteous and most of all made sure the job was done correctly. They spent several weeks at o… - **5/5 · Google Reviews · Christine Maxwell · 2026-09-29**: Highly recommend using ServPro Worcester. I had previously used them for issues in my kitchen and work was done well and timely. I recently called again for potential issues in my bathroom. The Project Manager, Steve, went above and beyond to answer all my questions and alleviate my concerns. I wou… - **5/5 · Google Reviews · Terry Chetkowski · 2026-09-25**: I can’t say enough about Servpro of Worcester. From start to finish, the entire team was professional, kind, responsive and extremely thorough. The communication from Steve and Kim was excellent. Jesus and Matteo did such a great job and explained everything to me and made sure the job was done righ… - **5/5 · Google Reviews · Donmarie Desrosiers - Sespaniak · 2026-09-17**: Clayton and Julio were the technicians and they were both AWESOME. They were totally adept at what they were doing. - **5/5 · Google Reviews · Zachary Azoulay · 2026-09-02**: When we had a water leak in our office, Donald, Juan, and Michelin arrived to take care of getting the drying process going. They were extremely professional, thorough, and informative. Thanks guys! - **5/5 · Google Reviews · Fabi P · 2026-08-28**: Matt and Juan did an amazing job! We needed professional cleaning at the location where I work, and they truly went above and beyond. They were incredibly thorough and made sure everything was properly cleaned and sanitized. They even took the extra time to clean areas we weren’t expecting, includi… - **1/5 · Google Reviews · Leighann Farmer · 2026-08-14**: Called 2 weeks ago due to flooding in my basement. Had 4 inches of rain in 1 day They showed up with a pump and a dehumidifier had to go back to the location for 5 fans. Before they would they had me sign the deposit form. Was quoted $2000 on the phone the form was $2500. Asked why they said for a … - **5/5 · Google Reviews · ron heerema · 2026-08-14**: Great experience with the crew (Dan, Joe, Matteo) in cleaning up my ice dam problems from February. They took great care to keep down the dust and debris in the house and they directly addressed a concern I had. Highly recommended. - **5/5 · Google Reviews · Rafaella Martin · 2026-08-10**: Donald and Michelin did a great job ripping out some water damage we had from snow dams this past winter. They were on time and worked very efficiently. The thing my husband and I were most impressed with was how much prep work they did to protect our home by doing things like taping down floor prot… --- Data freshness: last scanned 2026-10-09T16:39:59.485Z. Cite as: SERVPRO of Worcester — Tavlee (https://tavlee.com/contractor/servpro-of-worcester-worcester) Source: https://tavlee.com/contractor/servpro-of-worcester-worcester ## Sitemap [Full site index](https://tavlee.com/sitemap.md)