# Shade and Shutter Systems, Inc

**Trade:** Windows / Siding / Gutters · **Address:** 350 Kidd's Hill Rd, Hyannis, MA 02601 · **Phone:** (508) 775-6057 · **Website:** http://www.shadeandshutter.com/ · **Languages:** English

**Rating: 4.2/5** (medium confidence) — from 26 reviews across 5 sources.
92% of sentiment-scored reviews read net-positive. Last 6 months: 5 reviews, 0 negative.

## The honest read

Shade and Shutter Systems, Inc. is a Hyannis-based installer of hurricane shutters, storm panels, retractable awnings and security screens, serving Cape Cod and the wider Massachusetts coast. The company states it is entering its 36th year in business; Better Business Bureau records show it was started on January 1, 1992, and list Paul Craig as President.

Customers who have hired the company consistently describe reliable, responsive service on coastal storm-protection jobs: rolling shutters and hurricane panels on waterfront and ocean-facing homes, retractable awnings and screens for patios and decks, and plantation shutters, solar shades and vertical blinds for interior rooms. Several reviewers describe long-standing relationships, including one customer who reported being with the company for over 20 years and praised its staff as friendly and quick to resolve issues, and a 2023 review describing a significant hurricane-protection project on a three-story waterfront home as handled exceptionally from materials through installation and training. A 2026 review also describes motorized shades installed for a high-end restaurant project in Boston, delivered on an aggressive timeline.

The company holds a Google rating of 4.7 stars from 22 ratings and a Houzz rating of 4.8 stars from 20 reviews, and carries an A+ grade from the Better Business Bureau, though it is not BBB-accredited. It has also received Best of Houzz and Best of Long Island (Dan's Paper) recognitions.

Worth asking about before booking: a detailed 2022 review alleges the company refused to honor a manufacturer's 5-year paint warranty on a rolling shutter after corrosion appeared within 1.5 years of installation, despite the product's roughly $5,100 cost. A separate 2022 review, while positive on quality, noted long lead times tied to high demand.

Shade and Shutter Systems looks like a solid choice for coastal Massachusetts homeowners who want hurricane shutters, storm panels or retractable awnings installed by a long-tenured local specialist, but it's worth confirming warranty terms and current lead times directly before signing a contract.

**Strengths:**
- Hurricane shutters — repeatedly praised for storm-protection installs on coastal homes
- Long tenure — self-reported 36 years, BBB confirms business started 1992
- Repeat customers — one reviewer reports a 20-plus year relationship with responsive staff
- Retractable awnings — reviewers single out quality outdoor-living installations
- A+ BBB grade — strong compliance rating though not BBB-accredited

**Concerns:**
- Warranty follow-through — a 2022 review alleges an unhonored shutter paint warranty
- Lead times — one 2022 review cites long waits during high demand

**Where sources disagree:**
- Better Business Bureau lists the business under a retail-sounding "Window Shade Supplies" category; the company's own site, Houzz profile and customer reviews describe full installation and service of hurricane shutters, storm panels, rolling shutters, security screens and retractable awnings, not retail sales alone.
- One Google-listed review (4-star, 2024-03-02) describes unrelated HP printer troubleshooting and was excluded as almost certainly misattributed to this listing rather than genuine customer feedback about the storm-protection business.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- States it is entering its 36th year in business, serving Massachusetts, New Hampshire, Rhode Island, Connecticut and Long Island NY. _(confidence: high)_
  - [Official Website](http://www.shadeandshutter.com) — “Company history (self-reported): The site states the company is entering its 36th year, having served Massachusetts, New Hampshire, Rhode Is…”
- Better Business Bureau records show the business started 1/1/1992 (34 years) and list Paul Craig as President. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/hyannis/profile/window-shade-supplies/shade-shutter-systems-0021-59621) — “BBB confirms this exact address and phone; the business is NOT BBB Accredited but carries an A+ rating letter grade, started 1/1/1992 (34 ye…”
- States membership in the National Association of Home Builders (NAHB). _(confidence: medium)_
  - [Official Website](http://www.shadeandshutter.com) — “Stated certification/affiliation: National Association of Home Builders (NAHB) member”
- Google rating is 4.7 stars from 22 ratings; Houzz rating is 4.8 stars from 20 reviews. _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Shade%20%26%20Shutter%20Systems%20Inc&query_place_id=ChIJe20CGzIx-4kRp2OawAhT6iQ) — “Google: 4.7★ from 22 ratings”
  - [Houzz](https://www.houzz.com/professionals/decks-patios-and-outdoor-enclosures/shade-and-shutter-systems-inc-pfvwus-pf~2080722909) — “Houzz: 4.8★ from 20 ratings”
- Better Business Bureau grades the business A+ though it is not BBB-accredited. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/hyannis/profile/window-shade-supplies/shade-shutter-systems-0021-59621) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/hyannis/profile/window-shade-supplies/shade-shutter-systems-0021-59621) — “BBB confirms this exact address and phone; the business is NOT BBB Accredited but carries an A+ rating letter grade, started 1/1/1992 (34 ye…”
- Reviewers repeatedly praise hurricane shutter, rolling shutter and storm panel installations on coastal and waterfront homes. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURvcU5DejBnRRAB!2m1!1s0x0:0x24ea5308c09a63a7!3m1!1s2@1:CIHM0ogKEICAgMDoqNCz0gE%7C%7C?hl=en) — “5★ Shade & Shutter installed hurricane shutters on my ocean facing condo. Steve answered all of my questions with expertise and patience. Jo…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNsa1luWi13RRAB!2m1!1s0x0:0x24ea5308c09a63a7!3m1!1s2@1:CIHM0ogKEICAgIClkYnZ-wE%7C%7C?hl=en) — “5★ I recently had hurricane/storm protection installed on my  waterfront home consisting of automated roll shutters and Vuesafe Lexan panels…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN4dEpPQmZ3EAE!2m1!1s0x0:0x24ea5308c09a63a7!3m1!1s2@1:CIHM0ogKEICAgICxtJOBfw%7C%7C?hl=en) — “5★ Put in 2 sliding door shutter sets and a wide picture window for hurricanes. Excellent work both times, reliable, responsive, and also he…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURoMklPNnF3RRAB!2m1!1s0x0:0x24ea5308c09a63a7!3m1!1s2@1:CIHM0ogKEICAgIDh2IO6qwE%7C%7C?hl=en) — “5★ The Shade and Shutter team did a great job installing hurricane shutters on our second story deck. Great product, quality installation wo…”
  - [Houzz](https://www.houzz.com/professionals/decks-patios-and-outdoor-enclosures/shade-and-shutter-systems-inc-pfvwus-pf~2080722909) — “5★ I called Shade and Shutter Systems about installing hurricane shutters for my 3rd story office windows. They were courteous, with prelimi…”
- Multiple reviewers describe long-term repeat relationships, including one customer of over 20 years praising responsive, friendly staff. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR4OXVxOE9nEAE!2m1!1s0x0:0x24ea5308c09a63a7!3m1!1s2@1:CIHM0ogKEICAgIDx9uq8Og%7C%7C?hl=en) — “5★ I have been a customer with Shade and Shutter Systems for over 20 years.  Their products are state of the art.  More importantly, the ent…”
- Retractable awnings, screens and pergola/outdoor-living installs draw specific, positive detail from reviewers. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xjNVREbExXRzlhVkZCRFJtVjZSSFoyU2taV2VFRRAB!2m1!1s0x0:0x24ea5308c09a63a7!3m1!1s2@1:CAIQACodChtycF9oOlc5TDlLWG9aVFBDRmV6RHZ2SkZWeEE%7C%7C?hl=en) — “5★ We are thrilled with our new patio awning.  The process was easy.  The awning looks amazing and our patio is much more usable. The qualit…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xORlltMTBWVXBuUms5NVEwRTVaM05yZW1keFZsRRAB!2m1!1s0x0:0x24ea5308c09a63a7!3m1!1s2@1:CAIQACodChtycF9oOlNFYm10VUpnRk95Q0E5Z3NremdxVlE%7C%7C?hl=en) — “5★ I can’t speak highly enough about the Shade & Shutter team. They are a master of their craft and take pride in their work. They don’t try…”
  - [Houzz](https://www.houzz.com/professionals/decks-patios-and-outdoor-enclosures/shade-and-shutter-systems-inc-pfvwus-pf~2080722909) — “5★ They Installed an awning for my sun deck, and It's been the best out door living choice I'v ever made! The work was done professionally a…”
- A 2023 review describes a significant hurricane-protection project on a three-story waterfront home as handled exceptionally from materials through installation and training. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNsa1luWi13RRAB!2m1!1s0x0:0x24ea5308c09a63a7!3m1!1s2@1:CIHM0ogKEICAgIClkYnZ-wE%7C%7C?hl=en) — “5★ I recently had hurricane/storm protection installed on my  waterfront home consisting of automated roll shutters and Vuesafe Lexan panels…”
- A detailed 2022 review alleges the company refused to honor a 5-year manufacturer paint warranty on a roughly $5,100 rolling shutter after corrosion appeared within 1.5 years. _(confidence: high)_
  - [Houzz](https://www.houzz.com/professionals/decks-patios-and-outdoor-enclosures/shade-and-shutter-systems-inc-pfvwus-pf~2080722909) — “1★ I have been a customer of Shade & Shutter for 24 years but now am extremely dissatisfied with them. My top of the line, heavy duty Croci …”
- A 2022 review, while positive on quality, cites long lead times tied to high demand. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMtNEo2RDdnRRAB!2m1!1s0x0:0x24ea5308c09a63a7!3m1!1s2@1:CIHM0ogKEICAgIC-4J6D7gE%7C%7C?hl=en) — “4★ Great products and service but long lead times given High demand.”
- Installs hurricane shutters and storm panels for coastal/waterfront homes. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURvcU5DejBnRRAB!2m1!1s0x0:0x24ea5308c09a63a7!3m1!1s2@1:CIHM0ogKEICAgMDoqNCz0gE%7C%7C?hl=en) — “5★ Shade & Shutter installed hurricane shutters on my ocean facing condo. Steve answered all of my questions with expertise and patience. Jo…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNsa1luWi13RRAB!2m1!1s0x0:0x24ea5308c09a63a7!3m1!1s2@1:CIHM0ogKEICAgIClkYnZ-wE%7C%7C?hl=en) — “5★ I recently had hurricane/storm protection installed on my  waterfront home consisting of automated roll shutters and Vuesafe Lexan panels…”
  - [Houzz](https://www.houzz.com/professionals/decks-patios-and-outdoor-enclosures/shade-and-shutter-systems-inc-pfvwus-pf~2080722909) — “5★ I called Shade and Shutter Systems about installing hurricane shutters for my 3rd story office windows. They were courteous, with prelimi…”
- Installs retractable awnings, screens, and pergola/outdoor-living structures. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xjNVREbExXRzlhVkZCRFJtVjZSSFoyU2taV2VFRRAB!2m1!1s0x0:0x24ea5308c09a63a7!3m1!1s2@1:CAIQACodChtycF9oOlc5TDlLWG9aVFBDRmV6RHZ2SkZWeEE%7C%7C?hl=en) — “5★ We are thrilled with our new patio awning.  The process was easy.  The awning looks amazing and our patio is much more usable. The qualit…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xORlltMTBWVXBuUms5NVEwRTVaM05yZW1keFZsRRAB!2m1!1s0x0:0x24ea5308c09a63a7!3m1!1s2@1:CAIQACodChtycF9oOlNFYm10VUpnRk95Q0E5Z3NremdxVlE%7C%7C?hl=en) — “5★ I can’t speak highly enough about the Shade & Shutter team. They are a master of their craft and take pride in their work. They don’t try…”
  - [Houzz](https://www.houzz.com/professionals/decks-patios-and-outdoor-enclosures/shade-and-shutter-systems-inc-pfvwus-pf~2080722909) — “5★ They Installed an awning for my sun deck, and It's been the best out door living choice I'v ever made! The work was done professionally a…”
  - [Houzz](https://www.houzz.com/professionals/decks-patios-and-outdoor-enclosures/shade-and-shutter-systems-inc-pfvwus-pf~2080722909) — “Services offered (Houzz): Pergola Construction, Porch Design & Construction, Sunroom Design & Construction, Pool Deck Design & Construction,…”
- Installs solar shades, plantation shutters and vertical blinds for interior window treatments. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21oR0xVVkVTREl6ZFU1RVp6VnBkR1kzZG1SRWFGRRAB!2m1!1s0x0:0x24ea5308c09a63a7!3m1!1s2@1:CAIQACodChtycF9oOmhGLUVESDIzdU5EZzVpdGY3dmREaFE%7C%7C?hl=en) — “5★ It was a great experience working with Shade & Shudder Systems in Hyannis. The service is phenomenal and the response time to questions i…”
  - [Houzz](https://www.houzz.com/professionals/decks-patios-and-outdoor-enclosures/shade-and-shutter-systems-inc-pfvwus-pf~2080722909) — “5★ We ordered veriglide honeycomb shades from Shade and Shutter. They were very professional and provided excellent service. Love the finish…”
  - [Houzz](https://www.houzz.com/professionals/decks-patios-and-outdoor-enclosures/shade-and-shutter-systems-inc-pfvwus-pf~2080722909) — “5★ Installed a large plantation shutter in our home. It fit perfectly and was installed quickly and expertly. We would highly recommend this…”
  - [Houzz](https://www.houzz.com/professionals/decks-patios-and-outdoor-enclosures/shade-and-shutter-systems-inc-pfvwus-pf~2080722909) — “5★ Shade and Shutter removed old vertical blinds and installed new vertical blinds and hardware on two 12 ft. sliding doors and four 10 ft. …”
- Specializes in Windows / Siding / Gutters _(confidence: high)_
  - [Official Website](http://www.shadeandshutter.com) — “Installs and services hurricane shutters, storm panels, retractable awnings, security screens, and outdoor living/shade structures for coast…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURvcU5DejBnRRAB!2m1!1s0x0:0x24ea5308c09a63a7!3m1!1s2@1:CIHM0ogKEICAgMDoqNCz0gE%7C%7C?hl=en) — “5★ Shade & Shutter installed hurricane shutters on my ocean facing condo. Steve answered all of my questions with expertise and patience. Jo…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNsa1luWi13RRAB!2m1!1s0x0:0x24ea5308c09a63a7!3m1!1s2@1:CIHM0ogKEICAgIClkYnZ-wE%7C%7C?hl=en) — “5★ I recently had hurricane/storm protection installed on my  waterfront home consisting of automated roll shutters and Vuesafe Lexan panels…”
  - [Houzz](https://www.houzz.com/professionals/decks-patios-and-outdoor-enclosures/shade-and-shutter-systems-inc-pfvwus-pf~2080722909) — “5★ I called Shade and Shutter Systems about installing hurricane shutters for my 3rd story office windows. They were courteous, with prelimi…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Shade%20and%20Shutter%20Systems%2C%20Inc&query_place_id=ChIJe20CGzIx-4kRp2OawAhT6iQ): 4.7★ from 22 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Shade%20and%20Shutter%20Systems%2C%20Inc&query_place_id=ChIJe20CGzIx-4kRp2OawAhT6iQ): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/hyannis/profile/window-shade-supplies/shade-shutter-systems-0021-59621): Listed on this source
- [Official Website](http://www.shadeandshutter.com): 36 yrs in business · Self-reported profile and service details
- [Houzz](https://www.houzz.com/professionals/decks-patios-and-outdoor-enclosures/shade-and-shutter-systems-inc-pfvwus-pf~2080722909): 4.8★ from 20 ratings

## Recent reviews

- **5/5 · Google Reviews · Ed Cavazuti · 2026-08-22**: We had an odd assortment of window sizes in a dormer that needed protection. Ended up with a creative solution that fit our budget and timing. Install crews were well trained, answered all our questions and cleaned up the work space. Recommend the company based on our experience without reservation
- **5/5 · Google Reviews · betsy cummings · 2026-07-23**: We are thrilled with our new patio awning.  The process was easy.  The awning looks amazing and our patio is much more usable. The quality is excellent and we would recommend highly Shade and Shutter.  Thanks again for a job well done.
John C   Westport MA
- **5/5 · Google Reviews · Ames Sheriff · 2026-07-13**: I had a great experience working with Shade & Shutter on the installation of motorized shades for a high-end restaurant project in Boston. Their team was professional, responsive, and delivered high-quality work from start to finish. They went above and beyond to meet a very aggressive timeline with…
- **5/5 · Google Reviews · Susan Maguire · 2026-07-10**: It was a great experience working with Shade & Shudder Systems in Hyannis. The service is phenomenal and the response time to questions is quick. I can’t say enough about the sunscreen product as it has changed the comfort level of my living space. I love my screens. I am so happy with my decision t…
- **5/5 · Google Reviews · Julie Gelb · 2026-06-10**: I can’t speak highly enough about the Shade & Shutter team. They are a master of their craft and take pride in their work. They don’t try to sell you on anything that you don’t need. They installed two retractable awnings on a complicated property and they made the entire process seamless. They are …
- **5/5 · Google Reviews · brian s · 2025-04-21**: Shade & Shutter installed hurricane shutters on my ocean facing condo. Steve answered all of my questions with expertise and patience. Johnny did the installation on a cold November day with the skill and care. The shutters work great, and I highly recommend Shade and Shutter Systems.
- **4/5 · Google Reviews · Stephen White · 2024-03-02**: I did HP printer troubleshooting with Doug he was very professional thank you
- **5/5 · Google Reviews · Diana White · 2024-02-24**: Great job installing a rolling metal blind to protect our beach house from the ocean. A touch of a button and we feel safe. Professional and friendly from initial contact to the installation. We are customers for life.
- **5/5 · Google Reviews · Joseph F. Walton · 2023-11-20**: I recently had hurricane/storm protection installed on my  waterfront home consisting of automated roll shutters and Vuesafe Lexan panels. I engaged with Shade & Shutter Systems of Hyannis, MA. to handle the product acquisition and installation. This was a significant project as I have a 3 story res…
- **5/5 · Google Reviews · Charles Faber · 2023-06-07**: I have been a customer with Shade and Shutter Systems for over 20 years.  Their products are state of the art.  More importantly, the entire staff is extremely friendly, responsive and always go the extra mile to resolve any issues.
THIS IS THE WAY A BUSINESS SHOULD BE RUN!!!

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Data freshness: last scanned 2026-08-24T21:44:28.004Z.
Cite as: Shade and Shutter Systems, Inc — Tavlee (https://tavlee.com/contractor/shade-and-shutter-systems-inc-hyannis)
Source: https://tavlee.com/contractor/shade-and-shutter-systems-inc-hyannis